Green Dot review: Debit card

Greendot has frozen my debit card for what they claim is fraud.
I have repeatedly attempted to resolve this issue and have given all requested information including copies of my identification twice, my social security number(only once), my account address, my phone number and the card number.
I have recently filed complaint with the Federal Reserve where GreenDot was ordered to put into place a put into place a methodology for resolving issues such as these.
I wish for GreenDot to unfreeze my assets and allow me to completely close my account as I feel this agency is fraudelent and that it steals peoples monies and refuses to release them.