Google Success Kit — neve received it and unauthorized charge of $11.95 was made to my credit card
I approved your mailing the Google Success Kit for $1.00, but I never received it. Now, you are charging $11.95, which is an unauthorized amount. Please refund the $1.00 and $11.95 charges as this is a scam and I no longer am interested in dealing with you.
I expect you will credit my credit card within the next 24 hours.