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Google complaints 1498

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R
6:54 pm EDT

Google unauthorized use of my debit card

On September 7th 2015 at 1100 am my debit card ending in 4352 was unauthorized use total amount charged was 21.34 I need that money reimbursement to my account as soon as possible I have no idea who used my card and need it back in my account

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R
9:03 am EDT

Google holding funds

I transferred money from my bank account into Google Wallet and it transferred immediately. I thought it was great. The next transfer I did, my money is in limbo - for 10 days while they "review" the transaction - which has already cleared my bank - and there is no reason to hold. The enthusiastic Google people are "super Happy" and very Excited and enthusiastic about telling you that they have no control over the fact that they hold your money - it is the big bad banking system that is responsible for holding the money - even though it has cleared the banking system.

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7:12 pm EDT

Google ignores my site for "unoriginal" or "duplicate content"

"Why does Google ignore my site for "unoriginal" or "duplicate content"? My site - www.freembtranslations.net - has over 700 translated articles on the economic crisis. These translated articles are original and would not otherwise be available to English.
Translation is like visiting another country. Knowledge and intercultural learning should be encouraged, not censored or quashed.

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sissyboy68
, DK
Sep 19, 2015 4:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My browser were shut down today, threatening to call the police, now i have done absolutly nothing wrong, i should be able to see what i want, when i want on my browser.The fact that security has been threatned on my pc, has absolutly nothing to do with me.Sincerely erik lawaetz.

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erik lawaetz
, US
Sep 19, 2015 9:11 pm EDT

microsoft insist on interfearing in deep personal information, please get a life, microsoft.sincerely erik lawaetz.

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Gary666
, US
Sep 19, 2015 7:43 am EDT
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https://en.wikipedia.org/wiki/Ransomware

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R
4:27 pm EDT
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Google stolen funds

Had 10k over a six month period in my wallet account. Was never advised if you pay for anything with the funds in the wallet account and they are not delivered Google/Google Wallet would not get your funds back from the scammer. Paid for services in the turn of $8500 with my wallet funds when services were not delivered I was informed by Google/Google Wallet "Go to your financial institution and do a charge-back for a refund. If funds were in your wallet there is nothing we can do for you - sorry." Where is that right? "So basically, when funds came into my wallet account I was told that should have transferred money to my bank account then paid with my credit card. That is the only way you would receive a refund."

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11:31 pm EDT

Google use of wallet mastercard

Google is now telling me where i can and cannot use my google wallet debit mastercard at.
I went to use my google wallet card to pay for something thru paypal, my purchase was declined was declined by google wallet even when i had more than enough money to pay for the transaction. Then i contacted google wallet and informed by there customer service agent that transactions thru paypal using google wallet debit mastercard would not be approved by google wallet!
well i got news for google and google wallet they are going to be losing me as a customer, i am even going to switch over to the iphone so i wont ever have to use anything with google's name on it ever again!
google just stepped over the line by telling me where i can and cannot spend my money at! your not god yet google!

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A
5:05 am EDT

Google unauthorized transactions

Im filing a complaint regarding in app purchases being charged on my credit card. I get notifications for purchases of 4.99 & 1.99 all the time. I have tried contacting the GOOGLE PLAY company, and I get no refunds. I need this to stop im being ripped off, and I work hard for my money! Please help!

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11:55 pm EDT

Google my girlfriend

My ex girlfriend who lives in Nebraska has gained access to my Google account more than once and went on YouTube and listened to stupid jpop music videos among other things and and google searched some things I would never research, seemingly just to mess with my advert settings, so six months later I still get adverts for things such as obscure dating websites and diet pills and sometimes jpop is still recommended to me on my youtube homepage. It is a bit bothersome. I changed my Google password, but that didn't change my search history and I just wish there was some way to be able to tell google I didn't look those specific searches up.

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The Truth You Must Know
, US
Aug 04, 2015 10:08 am EDT

Is this complaint serious?

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L
12:46 pm EDT

Google google

In order to check my website placement, I entered the term "bankruptcy attorneys in Cincinnati". Those I knew in the profession are listed. however, as I scrolled down, they were repeatedly listed. The repeat listings went on for 3-4 pages! My purpose is to check my own webpage ranking & my webpage is not getting viewed because of these repeated listings of the same legal service providers. This seems to expose a problem in the search engine process. I have no problem with someone spending the resources to improve ranking; however, to be fair, google ought to limit the repetition of the firms beyond their well-earned initial placement. I'm sure this is true in other product categories.

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12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charges to bank account

I tried to please my grand children and agreed to buy each of them a game from the google playstore. The name of the game Toca Boca Builders at the cost of R30.00 I bought the game which was downloaded and then suddenly amounts from 109.99 and R219.99 X 4 and even a large amount of R1099.99 are being debited to my card account . Only two amounts of R30 each were supposed to go off from my account. Why do the take so many different amounts? I have stopped my card account and reported it to the fraud department of the bank and I requested them not to pay any othe amount than the 2 X R30 amounts.
Plse investigate and advise as to why the playstore take money from my account not authorised for ? The address to reply to by email: [protected]@gmail.com. I am awaiting your reply

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3:11 pm EDT

Google money stolen from my account through debit card

An amount of $432 was debited from my account in the name of Google wallet. Except Gmail, I never opened an account in Google Wallet. I do not have any idea how this transaction was initiated. I immediately called my bank as the transaction was showing in pending column to cancel it and report it as suspicious activity on 06/10/2015. I was told by the Banker that this transaction was made on 06/09/2015 at 3:31 PM. I explained the Banker that I did not make this transaction and claimed the amount bank. The banker canceled the card and placed a request for a new card. Request Googlet Wallet to take extra measures for protecting the security of its users and non user base. It is very annoyinh how Google pulls information just with the E-mail account details. Quite sucpiciously today Gmail made me to change my password reporting suspicious activity. I also attached the picture of my bank account statement with Goolet wallet $432 transaction in pending column as proof. Request people to come forward to voice such incidents and take extreme care in sharing information.

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Lost and madd
, US
Aug 04, 2016 4:22 pm EDT
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This same situation happened to me only Google wallet toon 750 dollars out of my account. I never have even used google wallet don't have an account or anything. I'm so upset at Google.

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The Truth You Must Know
, US
Jun 11, 2015 8:58 am EDT

People have their information stolen all the time and used for a variety of purposes. The purpose it is used for is not necessarily representative of the reason for it being stolen.

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D
9:09 pm EDT

Google Account hacked by site owner

I was on this website called How to Think Sideways with my account and now I can't log on anymore, I need the name of the website owner, her name is Holly Lisle and she has decided to take me off her website, I guess she doesn't like me anymore, so I want her website to be shut down, due to discrimination.

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Lemzia
Murrieta, US
May 31, 2015 11:08 pm EDT

Being removed from a Website is not an act of Discrimination. It sounds like there might be more to the story here?

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A
7:24 pm EDT

Google hacked

I have email from google and am always having a hacker problem without resolving--and the apps that is recovering info I don not need a repeat in losing data work and track of online courses..
I had an email hacked could not be used since 7 months [protected]@gmail.com
with my mobile number but there is no way to recover
more over all of a sudden now it is stick to my new computer! at facebook account can not erase!

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srsonu
, IN
Nov 04, 2015 2:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

my account javedtyagi786@gmail.com has been disabled, and I tried to contact to gmail support but I didn't get any revert from their side. I'm loosing my business because of it. who is responsible for this?

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Siska_Cute
, ID
Nov 17, 2011 2:32 am EST

Hi all of my friends,

this time i wanna complain tht my primary email or old email had been hacking by someone since 15th november 2011.
so i didnt use my email (siskaraihanty@yahoo.com) n my Yahoo Messenger (siskaraihanty) anymore since 15th November 2011.
so, for all of my friends, dont respond that email anymore because it's scam n fraud now.
please b careful n never send money for that email. i am so sorry because it's not under control of me.

regards,
siska

ComplaintsBoard
K
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google ads in my inbox

Google has been adding ads to my inbox and I cannot figure out how to get rid of them. Every time I check the "Promotions" tab, two more ads have been added, so I'm continually having to delete them. Google needs to give gmail users a fix to prevent these ads from being added to our inboxes. I get enough ads of my own without Google adding more.

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10:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google scam

They have took out 10 times by $99. 99 on my pnc visa credit card
Please stop and fixgoogle *machinezone google.com / chca $99. 99
05 / 02 / 15 05 / 02 / 15 food lion #1291 greenville nc $55. 90
05 / 02 / 15 05 / 02 / 15 mcdonald's f13081 greenville nc $23. 05
05 / 03 / 15 05 / 03 / 15 sheetz [protected] greenville nc $51. 62
05 / 03 / 15 05 / 03 / 15 costco.com *online [protected] wa $108. 74
05 / 03 / 15 05 / 03 / 15 google *machinezone google.com / chca $99. 99
05 / 03 / 15 05 / 03 / 15 google *machinezone google.com / chca $99. 99
04 / 30 / 15 04 / 30 / 15 vistapr*vistaprint.com [protected] ca $ - 501. 39
05 / 04 / 15 05 / 04 / 15 google *machinezone google.com / chca $99. 99
05 / 04 / 15 05 / 04 / 15 google *machinezone google.com / chca $99. 99
05 / 04 / 15 05 / 04 / 15 google *machinezone google.com / chca $99. 99
05 / 04 / 15 05 / 04 / 15 google *machinezone google.com / chca $99. 99
05 / 04 / 15 05 / 04 / 15 google *machinezone google.com / chca $99. 99
05 / 05 / 15 05 / 05 / 15 google *machinezone google.com / chca $99. 99

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Devon Stavrowsky
, US
Apr 28, 2017 10:38 pm EDT

Got two $99.99 Google Machine Zone charges on two different cards from two different banks. Notified credit card companies immediately to refund charge and send new cards. If you find a Google Machine Zone charge on your credit card, it is likely a fraudulent charge.

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val1980
, US
Jul 01, 2016 8:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged twice in the same day 49.95 and 49.95 6/1/16 and again today 99.99 I didn't even authorize charges or even play the game. and I can not get a response back/

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LordDraven
mississauga, CA
Dec 13, 2015 2:17 pm EST
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It has happened to me .. Get the bank to affidavit the purchases

ComplaintsBoard
A
10:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am upset and sad to find out that GOOGLE EARTH shared my photo without my consent for over 6 years, Violated my personal life. I found out from this from a IT friend of mine in Paris called me up and told me, That there was a picture of me in-front of house so long on Google earth. Even friends and family in England have seen it, And saved the screen...

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ComplaintsBoard
A
3:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google account verification problem

On February 10, 2015 an email was sent asking for account verification on my Google wallet account. I did not see this email because I never use my Gmail. My Gmail was set up only because it was necessary for the Google account. I primarily use yahoo. On February 20, 2015 I tried to make a purchase on an app called covet fashion. I have been using this app for about two months and I have made prior purchases. When I tried to make a purchase I received an error message stating “we were unable to verify your account information. Please visit wallet.google.com/manage in order to resolve this issue. [BM-CCH-19]”. I followed the link and it brought me to an account verification page. I verified the last four of my social security number and provided a copy of my driver’s license and debit card. I received an email thanking me for the verification and that it would be about 24 hours to reactivate my account. A few hours later I received an email from [protected]@google stating that my account will remain closed due to violations of the Google wallet terms of service. I called the customer service number [protected]) to find out why my account was closed. Gail, the customer service rep said she would contact the Google wallet representative while I waited on hold. She provided no information except that she could not get anyone to give her information on the terms of service I supposedly violated. She recommended I email them for an answer and said she was sorry for not having an answer for me. Out of frustration a few hours later I decided to call customer service again. This time Alex answered. At first she said she had no way to contact the representative who makes the verification decisions. When I kept complaining she contradicted herself and said to wait and she would call them. She came up with the same response as Gail. She suggested I email them because of a violation to the terms of service. She also recommended replacing my Gmail with a new one. I did this reluctantly because I knew I would lose all the app progress I made. I again entered in my debit information for app purchases and again it asked for verification. I followed the steps for verification and I again received an email stating my account will remain closed. My biggest issue is that my account should have been verified and approved or verified and denied before I was allowed to make purchases. I have used this account for around $300 in purchases and it never should have been approved to only later be closed for a reason I still do not know. Google wallet owes its customers better explanations as to why their accounts are closed. There are multiple complaint boards with customers who have had the same issue with Google wallet without resolution.

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drvos
, MK
Mar 09, 2017 1:00 am EST
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How can my credit card to charge a second time 7.99 dollars for something that personally I am not allowed, not have I asked, looking me recover money that has taken 15, 98 dollars and explain to me by what right did it.
Tatjana Drvosanova
Strumica, RM
teh.dr.tatjana@gmail.com

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Gogel wallet
, DK
Sep 26, 2016 2:33 pm EDT

Jag har problem med når Jag ville købe preum skive fejl og skal gå i gogel wallet forat lyse probleme

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Jalisa Rumph
, US
Sep 06, 2015 11:18 am EDT

Same thing happened to me. I sent resent and everything all my documents. I have 258.00 in that account and i send emails daily.

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HM in Texas
Avinger, US
Jun 01, 2015 3:04 pm EDT

On May 29, 2015, they did the same thing to me. I had put money on the Wallet card and had a balance of over $300 on there. I had been in touch with the CS on the 28th, having to change my pin number and all was fine. Tried to use the card on the 29th and it was locked. I had only used the card twice on the 28th, both times at a retail store in person.

I called and got the same run around as the original poster. Account locked and closed due to "Terms of Service". I called several times that day as well as sending emails back and forth and while the CS on the phone were as helpful as possible, no one in the verification department will even talk to me.

I have over $300 tied up on this card and the only timeframe for reimbursement that I was given was 30-60 days. I have tried to find out how it would be returned and when but no one will answer.

I have an unanswered email sitting there now and will be calling daily.

ComplaintsBoard
C
10:24 pm EST

Google unauthorized charges

On january 17, 2014 i was charged for $40.00 on my net spend account by this company google *mathrawk google.com/chcaus. o have not authorized any such charges nor have i done business with this company. i don't know how that got my account number or how to contact them.

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3:09 pm EST

Google wrongfully suspending of developer account

Please see the website for full details
http://rafhelp.wix.com/helpraf

Google has a habit of making ruthless decisions without a care for the average developer or how it will affect them.

They suspended my account, they gave a brief, i mean very brief email to say why, with no further correspondence whatsoever. The appeal I made in october 2014 has still not been processed. They dont reply and also its as though theyve made their decisio on whatever basis they wanted and even if you provide with evidence contrary to that they dont care!

They suspended an app I UPLOADED and put forward for beta testing, see the image attached. Beta testing is part of app DEVELOPMENT, its totally private and you give links to KNOWN beta testers, who test the app and tell you if anything is wrong with it or needs changing. The whole point of this is so that then you identify things, fix them BEFORE releasing the app to public. however Google suspended the app saying it breached copyright and IP. There own policies say that apps can only be suspended for these reason if they are PUBLISHED and released to the PUBLIC. But as I already said it never was!

So now they arent following their own policies. Also if you read up on copyright law, you will find that copyright claims can only be made by the owner of the copyright (IP owner). I emailed some third parties who MAY possibly had a reason to complain (i dont see how though as thye would never have seen my app as i never published it!)

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Kathy Dowell
, US
Sep 03, 2018 10:35 am EDT

Is google play or pay pal messed up that you know of?Am upset to say the least.

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Courtney Cobb
, US
Aug 15, 2018 11:53 pm EDT

There are a couple charges made to my account that I did not make. How do I go about getting a refund?

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RUFUS REED
Tampa, US
Jul 19, 2013 3:15 pm EDT

I DO NOT APPRECIATE MY MUSIC BEING CENSORED BY GOOGLE AUTOMATICALLY WHEN I UPLOAD IT TO GOOGLE PLAY. I AM AN ADULT AND IF I FEEL LIKE LISTENING TO PEOPLE SAY ###, I DON'T WANT YOUR CORPORATION DICTATING OTHERWISE. I WILL RETURN TO APPLE IF THIS ISN'T RESOLVED. I WILL NOT EVER PURCHASE ANOTHER ANDROID PHONE OR USE ANOTHER GOOGLE PRODUCT IF THIS HOW I'M TO BE TREATED. IN FACT, I BOUGHT MY GALAXY LESS THAN 2 WEEKS AGO. I MAY JUST TAKE IT BACK ANYWAY.

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prince john
, BJ
May 06, 2014 6:53 am EDT

why do u guys keep deducting my money and making lots and lots of unauthorized charges all because i gave out my private information by an app from your store and now u keep abusing. i cnt take it

ComplaintsBoard
N
12:30 am EST

Google poor customer service

We are a local builder that received a cold call from these guys who offered us some Google Adwords, they sounded fantastic on the telephone and really pushed me hard to buy from them. I stupidly gave them my credit card details and they proceeded with setting me up an Adwords Accounts. I tried to cancel when I spoke with a friend who advised they could simply do this for me and the costs they charged me where ridiculous. I was advised very bluntly I couldn't cancel :(
I received zero follow up calls to see how my account was running or any other further information.

Interestingly I'm a member of the NZ Builders Association and at a recent gathering we was all warned to beware of a NZ company called CMEE because other builders and tradesmen have been ripped off by them. Some of the other stories make mine sound minor, we have started a class action against them and have informed the New Commerce Commission about their activities. If you have dealt with CMEE and they haven't delivered on their promises contact the commission immediately.

When you look at their website to see who you are dealing with all you can see is silly cartoon characters, bunch of jokers who fooled me :(

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Marketing Team
, US
Dec 08, 2016 2:10 pm EST

Completely agree, having worked in digital and marketing for over 12 years, I inherited CMee as a supplier. It quickly became apparent that they are inept at what they do, and their customer service in every shape and form was well below par. This was exemplified by the Accounts Director, who is aggressive, arrogant and unprofesional to say the least. There are plenty of other companies to choose from in Auckland.

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Barb53
, NZ
Feb 02, 2016 5:17 pm EST
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We are in the security industry and got the phone call but didn't accept the quote - and end up with a $3000 bill from Baycorp. On requesting copies of invoices and contracts from Baycorp nothing much was provided and Baycorp have gone very quiet since I threatened the Commerce Commission over the trading practices of CMEE

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Bill Russell 02
, NZ
Jul 08, 2015 5:43 pm EDT

This company is the worst of the lot i was over promised on everything, They built our website and never made it too our specifications nor did they ever follow up with the adwords campaign which we paid them for i tried to cancel but they held me for ransom with court fees which i could simply not afford, They are great sales men but do not be fooled! Cmee

ComplaintsBoard
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8:51 am EST

Google scam award

I receive the following mail. Google promotion award department®
Belgrave house,
76 buckingham palace road,
London sw1w 9tq,
United kingdom.

Google 2015 anniversary.

Dear lucky winner,
We wish to congratulate you once again on this note, for being part of our winners selected this year. This promotion was set-up to encourage the active users of the google search engine and the google ancillary services. Hence we do believe with your winning prize, you will continue to be active and patronage to the google search engine. Google is now the biggest search engine worldwide and in an effort to make sure that it remains the most widely used search engine.

The google promotion award team collects the e-mail addresses of all active users online, among the people that subscribed to google search engine, googlemail, yahoomail, msn, hotmail, aol, rediffmail, altavista, bigpond and all the social networks online, among the billions users that subscribe to internet in which your email address did emerge as one of the lucky winners that won £500, 000.00 {five hundred thousand great british pounds sterling} through electronic balloting system without the winner applying, we are congratulating you for having been one of the lucky people that won for this month of january.

A winning cheque of £500, 000.00 {five hundred thousand great british pounds sterling} will be issued in your name by our fiduciary agent, and also a certificate of prize claims will be sent alongside your winning cheque.

Note that all winners cheque are certified cashiers bank cheque and when delivered and received by you, you can deposit and cash it in your bank without any delay.

Kindly forward your verification details as stated below to your fiduciary agent;
1. Full names:
2. House address:
3. Occupation:
4. Sex:
5. Age:
6. Direct phone no:
7. Country:
8. Ticket number: [protected]
9. Serial number: btd/[protected]/06
10. Lucky  number: [protected])

Contact person:  mr grahams benfield
Contact email:   ([protected]@gmail.com)

The google promotion award team has discovered a huge number of double claims due to winners informing close friends relatives and third parties about their winning and also sharing their pin numbers. As a result of this, these friends try to claim the lottery on-behalf of the real winners. The google promotion award team has reached a decision that any double claim discovered by the lottery board will result to the canceling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize.

Congratulations from the staffs & members of the google interactive lotteries board commission.

Mrs. Charlene richards.
Promotion award manager.
C2015 google corporation

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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    +1 (650) 330-0100
    +1 (650) 330-0100
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    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
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