CB Auto Parts and Repair Stores Goodyear Complaints #22-41

Goodyear review: Cooperation, misleading information, disrespect, invasion of personal space

Cheesypoof of Monroe, US

Apr 17, 2021 12:26 am UTC

All I needed was the brakes to be bled and my oil changed since the caliper that I got from Goodyear not even 6 months ago went bad on the drivers rear side. It completely locked up so I had to buy a new one along with pads and replace myself to get it to even go to the store without being towed.
Well they decided that I needed 1400 dollars worth of work done which has nothing to do with the brakes. Before realizing that my calipers were under warranty they already told me it was going to be about 1362 dollars. After they realized it was under warranty they tried to find whatever they could to make the tab 1400. It originally should've just been free since it was a warranty and they were going to replace with no charge. They charged me for a master cylinder that I know I did not need I literally checked and replaced the caliper and brake pads not even 24 hours before I brought it to Goodyear. They also for some reason took it upon themselves to do a "vent cleaning" that costed me an additional 60 dollars and now my car smells awful. They "upgraded" my brake pads and charged me almost 300 dollars for those even though I already had brand-new brake pads in the car in the passenger seat for them to use. Then charged me 50 per rotor to be buffed since the caliper was stuck it made the brake pad rub all the way down to the metal.
After all that I asked for my replaced caliper and brake pads that I personally put on the car not even 24 hours before hand and the manager told me no and started to yell saying that he needed them to send off for the warranty but the one he was trying to send wasn't even the one that he needed to send off he left that one in my car in the box still. So he refused to return my caliper even though I had the one he needed to send off and the pad. I still have them also. Well after all that I left a bad review on their store and I'm guessing he saw it because he came storming out of the garage area into the lobby (with other customers in the lobby also) and began to scream and got in my face WITHOUT a mask on. He was extremely rude and as I was leaving him and several other employees started yelling at me from their garage I couldn't make out what they were saying but regardless that's ridiculous. I've looked at their reviews and I've seen several reviews with the same issues as mine; them lying about what needs to be fixed or coming up with extremely high prices even though it's only a 200 dollar job.
And after all that apparently he decided to call my girlfriends mother and said some nasty things to her because she was upset and now she's scared to even take her car there thinking they're going to do something to it and I wouldn't put it past them. The store manager is crazy and the employees aren't any better. For an entire store to yell at a customer because the customer wants his stuff back makes no sense to me.
They also half did my oil change they didn't even reset the light on my dashboard so now I don't even know if its actually fixed or what.

And his intimidation to my girlfriends mother was extremely borderline harassment I've never heard of a store manager calling someone's parents because they got a bad review. She had nothing to do with the review it was only me.

Desired outcome: Manager fired and my property back. (the caliper and brake pad)

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Goodyear Contacts

Goodyear phone numbers

1800 809 625

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Australia

1300 888 973

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Malaysia

800 333 4663 9327

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Argentina

+1 (800) 112-4663

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Mexico

+1 (800) 321-2136

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United States

+1 (330) 796-2121

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Head Office

+1 (800) 387-3288

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Canada

+44 121 378 7000

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United Kingdom

+43 161 404

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Austria

+32 38 203 211

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Belgium

+33 147 165 959

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France

+353 16 238 500

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Ireland

+39 257 521

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Italy

+31 800 429 9000

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Netherlands

+48 146 801 888

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Poland

+351 210 349 000

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Portugal

+40 212 091 700

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Romania

+7 495 720 6655

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Russia

+34 917 461 840

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Spain

+46 84 662 000

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Sweden & Nordic Countries

+41 449 478 600

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Switzerland

+90 212 329 5000

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Turkey

+86 800 890 9456

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China

+63 28 884 737

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Philippines

+65 68 384 795

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Singapore

+27 419 946 911

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South Africa

+82 27 937 500

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South Korea

+66 23 058 585

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Thailand

+971 43 724 800

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UAE

More phone numbers

Goodyear emails

support@goodyear.com

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Support

Goodyear address

200 Innovation Way, Akron, Ohio, 44316-0001, United States

Goodyear social media
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Jul 28, 2026
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