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Goodwill Industries Complaints Summary

47 Resolved
414 Unresolved
Our verdict: With Goodwill Industries's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:43 pm EDT
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Goodwill Industries injured

I was injured at a Goodwill auction. While at the auction, a portable basketball goal, mounted to a steel post, fell on my head, injuring my neck. I have permanent damage to my neck. I had surgery back in January of 2009. They put in steel plates and donor bone. Surgery was around 200, 000.00. My insurance paid my hospital bill but think Goodwill should pay as well. Goodwill said they only have a $15, 000.00 policy. I'm crippled for life. I'm also still under drs care. I have gone to several lawyers, none will take my case. I have since found out, that a lot of the lawyers sit on Goodwill's board of directors. I have gone to my local tv station, who helps people with problems with companies, they would not help either. If anyone could help me, please do. I don't know what to do anymore.

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liarhater
Stoneville, US
Jan 27, 2010 1:08 pm EST

I'm so sorry this has happened to you. Try contacting your local t.v. news station to see if they will do an investigation of Goodwill. There is something awfully wrong with an organization that does not have anyone in charge. I have tried to find out who owns Goodwill, who sets the high prices, etc... All I can find out is: Goodwill is locally owned by business owners and community members(huh?), the money goes toward training and employment of blind/visually impaired, mentally impaired, and people with disabilities. That's about all the information I can find. Now for some of my own observations: Goodwill makes tons of money--period. They may very well help a few people--but---just how many people with vision, mental, etc. disabilities live in any given area where Goodwill is? Not THAT many. Also, does anyone actually know ANYONE personally that Goodwill has helped? Goodwill does not "give" anything to anyone. They will sell you anything but never give you anything. All the aisles of new stuff that they have in the stores that they think we're foolish enough to pay their prices for--they actually buy the crap thinking it will bring in more customers(this was told to me by a Goodwill employee). Sounds to me like Goodwill needs to be thoroughly investigated and exposed. Something is very fishy with Goodwill. I almost think the government is involved with them because of all the secrecy and greed. Oh well, we shall see--maybe.

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helpifican
Richmond, US
Nov 23, 2009 7:17 am EST

http://www.goodwillcva.org/leadership.asp

Here is a list of the board of directors... of Richmond Goodwill -

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RMasse
Adrian, US
Nov 02, 2009 5:58 pm EST

Have you tried to file with the local police and prosecuting attorney...just a thought. Maybe negligence? I would also search online for attorney from somewhere else, one of them must want money bad enough to take the case...they all do.

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Injured2
Richmond, US
Nov 02, 2009 5:46 pm EST

UPDATE: I finally got in contact with someone at Goodwill. I asked him for the President of Goodwill's name. He refused to give it to me. I then asked him he had notified the President of Goodwill, he never did answer. He is still making rude comments to me. I even told him to take me to court so I could get this out in the public. I'm still under doctors care. Please do not donate to Goodwill.

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Injured1
Chesterfield, US
Sep 16, 2009 9:44 pm EDT

UPDATE:

First, I would like to think the people who have left comments. Keep the comments coming.

Now, to update everyone... Goodwill, or shall I say Goodwill Management is threatening that if I don't stop calling, they will get me for harassment. Now, remember, it was about a month ago that I was asked to call back. This person, who has threatened me, is the one who said, give him a few days to discuss this with another manager. When I called back, he had someone answering his phone. I was told he was busy or out of the office. When I could, I would leave a message on his voicemail asking him to return my call. He never did... I wasn't calling him all day long. I would call him a few times a week. I did this because I was ASKED to call him back. I believe in what I'm doing is right. I was sitting on a couch, minding my own business when this basketball goal fell on my head. I was seriously injured. They don't just do surgery on you to put a steal plate in your neck if you're not hurt. I have taken pictures at Goodwill Auction of how things are just carelessly placed. Its just a matter of time before someone else is injured, as I was. Not only are there adults at the auction, there are also children running around. Can you imagine if something was to fall on a child?

I was told by a lot of the people who attend the auction not give up. They were there when this happened and know how badly I was injured. I have several witnesses who saw the basketball goal fall on my head. I will not give up. I believe Goodwill Auction is in the wrong and should pay for my medical expenses, along with my pain and suffering.

Whether you believe I'm right or wrong, you can email me at toycollector57@msn.com

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Michel of Colorado
Thornton, US
Sep 06, 2009 8:48 pm EDT

I am really angry that Goodwill industries cannot help this person that got hurt in one of their stores. This injury has injured them for life and they do not have the decency to help. The sad thing about this situation is that Goodwill is supposed to help people and they cannot even help a person who was using their store to help others. A comment was made about how other organizations you will hear of all their good works but you really never hear anything about what Goodwill has done for others. What are they doing with the money that is being obtained from people who are donating items? Everytime I go into Goodwill their merchandise seems to be the same price as a new item. In my opinion this company is running a scam. I will never shop there again and I will recommend to others, my family, and friends to not patronize or donate to their stores.

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mom0f4
Fairborn, US
Aug 26, 2009 7:38 pm EDT

i just got done reading about the guy who was hurt at goodwill and i didnt think they were that kinda store. i thought they was out to help not hurt folks. i shope there all the time but am thinking twice about not shoping there anymore. i sure wouldnt want to shope at a store if they dont wanna pay if u get hurt at there stores. i have been to different stores where things were lying out where somebody could get hurt. they should be responsable like any other store, if u get hurt on there property they should pay ur medical and pain n suffering.. i really hope they come around and start helping you. i will be telling my friends not to shope or denote to goodwill.

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Injured4Life
Chesterfield, US
Aug 25, 2009 1:44 pm EDT

I should add this is the Goodwill Industry on Midlothian Turnpike in Richmond, Va.

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Injured4Life
Chesterfield, US
Aug 25, 2009 1:43 pm EDT

Just an update. Now they want to play mind games with me. I talked to someone at Goodwill Management on Friday, August 21, 2009. They told me they would see what they could do for me and for me to call back on Monday, August 24th. I called back several times yesterday, and guess what? He would not answer my calls or return them. This isn't the first time he's done this, so I shouldn't have been surprised. I have called him several times today, August 25th and guess what again? He still refuses to answer my calls or return them. Now, why would someone say call back on a certain day and time then not answer the call? Goodwill Management, thats who. They claim to do so much for the needy. Yet I have never heard their name mentioned anytime a disaster has happened. They get free help in their stores from people who are doing community services. I'm injured for life and they think it's a joke. They don't have to wake up every morning in pain or go to sleep every night in pain having to wear a neck brace. But why should they care about my pain, medical bills and long time suffering from the injury.
So if you have donations, take them somewhere else. Take them where they really do care about people. Instead of Goodwill who are only looking out for their company not the people they claim to help or the ones who get seriously injured on their property. They think it's all a big joke...

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3:46 am EDT
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Goodwill Industries rude manner

Today, July 23, I shop in Goodwill store, the font desk cashier charge me 5 cent for the recycle fee. I said I bring my own bag and I don't need this. The lady is so rude and told me she input the amount (5 cent)cash machine already, ask me take the clothing or get out of here. I finally paid the recycle fee and told her better ask people before you charge, she answer me " I will charge you next time again if I see you "... only 5 cent that sale lady insult to me and I get the plastic bag that I don't want...

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11:33 pm EDT
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Orangetta kelly and chandra henderson are the main culprits in goodwill laundry, they the ones breaking the rules, changing the rules, harassing and picking on laundry co-workers making them uncomfortable, disrespecting laundry co-workers, not giving them the right kind of respect. Firing co-workers with disabilites, firing co-workers who work in goodwill...

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In 2005 goodwill industries and goodwill laundry was nice and peaceful until 2006 and 2007 goodwill industries and goodwill laundry became evil and wicked, because of new management. The devil (Satan) brought them in goodwill industries and goodwill laundry!!! Goodwill industries and goodwill laundry are full of # right now. Because the new management in...

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1:19 am EDT
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Goodwill Industries unfair employee ethic

It seems that this company has very poor work ethic. This is especially true in the two charter schools they had. They intimidate their employees and never listen to the employees if there is a problem. At the beginning of the year the principal at the Woods campus was fired from what was said "budget cuts." In addition, there have been three heart attacks as a result of the stress the company puts on its employees.; two of which have resulted in death. The first employee complained to a coworker that something was wrong and could someone watch his class. His coworker assumed the teacher couldn't handle the class and ridiculed him for it. She then got the Superintendent who immediately did the same thing. However, the Superintendent then fired the employee for this. the employee immediately went to the hospital where he was told he was having a heart attack. This is only some of the issues. When the new principal died of a heart attack the counselor (who has no administrative credentials) immediately took it upon herself to do as she pleased. Teachers were sent home because the counselor couldn't do her job.

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Paul Smith jr
Phoenix, US
Feb 02, 2014 2:34 am EST

Goodwiil ..some production manager..on she' 50' red hair..alisha or some Name Like that she was Being a ###...and Talking ### to a mexican lady .customer ..only because she's kid was playing with a lil car on the store..and thE manager staring Saying racial Comments aboUt why the mexicans have somany kids...that was on 17 ave and camelback.. phoEnix az...2/1/14...plz dont go shop to thAt store

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5:47 pm EDT
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Goodwill Security be harassing, picking on co-workers and making co-workers uncomfortable. A friend of mine Reginald Bolden who worked with me in Goodwill Laundry every time he bring his lunch to work, he put it in the refrigerator inside the cafeteria, When it comes lunch time. his lunch be gone, Goodwill Security be stealing his lunch. Goodwill Security...

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I refer anybody not to work at Goodwill Laundry, because managers and supervisors harass, pick, starting ###, and case drama against you if you work in laundry. Anthony a black guy co-worker walked out and quit Goodwill Laundry because the black man supervisor Sylvester was yelling and hollering at him 3 times over ###.If you work in Goodwill Laundry, The...

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Don't apply at Goodwill Laundry and Don't ever work in Goodwill Laundry.If you in Goodwill Laundry, they will have you working in the back in the dirty area.Working with sheets, blankets, and pillowcases with blood, ###, urine, and other bodily fluids.You will see different colors of ### if you work in the dirty area Lots and lots of co-workers quit...

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I'm an ex co worker at Goodwill Industries of SE Wisconsin, I worked in Goodwill Laundry for 2 yrs, In march 2005 I was hired to work in Goodwill Laundry, The manager was a white woman, She was nice to meand the other co-workers, She showed me and everybody respect, She never fire co-workers with disabilities, She never fire co-workers who go a good job and...

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I am an ex-employee of GoodWill Industries in Western Illinois and I have seen the honest donations of good hearted people be thrown in the garbage.These items had nothing wrong with them and were thrown out due to, 'needing to make room for more'. Employees in the back near the donation door are told to never let the donators see you throwing out there...

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My Husband and I among other relatives have used the Goodwill Store located at 7812 Lake June Rd. Pleasant Grove for over Twenty Years . During that time we have never expierenced such unethical behavior, is not a justified attitude from a Manager or senior associate at this location. The person in question is an afro-american eldely lady with a walking...

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7:39 pm EST
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Much like other complaints on this site the Dallas Goodwill located on Greenville Ave is infested by unethical behavior & corruption from managers & associates. On a daily basis employees can be seen either doing favors for preferred customers (family members) or purchasing items that have not been put out onto the sales floor for customers. The employee...

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12:36 pm EST
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Goodwill Industries charged a different price from marked price

My co-worker just told me that she went to the above-refenced Goodwill shop this past weekend, and found a lamp. It had two Goodwill price tags, both indicating the lamp was $3.99. As she walked to the register with this lamp and her other items (clothing), a female employee stopped her and said, "What a beautiful lamp! How much is it?" My colleague told her, and the employee gasped, "There must be a mistake; let me find the guy who priced it." Turns out this woman was a manager, and she returned with a man from the stockroom, asking if he remembers pricing it. He did not. But the manager would not allow the cashier to sell this lamp at the marked price; my colleague said, "Well, how much then?" to which the manager replied, "I can't let that go for less than $8.99."
The manager said that "someone must've changed the stickers."
Since my colleague had already set her mind on purchasing it, and could see this manager only increased the price because she wanted the lamp for herself (and most likely thought the customer would leave without it), she paid the $8.99.

This story infuriorates me. Is it not illegal to demand a different price for an item that is already marked? What government agency regulates this?

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Two Prices
, US
Mar 08, 2020 1:11 pm EDT
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North Georgia Goodwill stores engage in "Bait" advertising [FTC / CFR Title 16] . Signs posted throughout all 30 or so Goodwill retail stores located within 25 miles of Atlanta, GA, post signs on the shelving in all of the Book sections clearly stating the pricing for hardback books: Children - $1.51 / Adult - $2.92. But, no section of the shelving is marked "Children's Books" - nor is any section ever labelled "Adult Books" - "hardcover", or "paperback". And yet, after spending 20 or 30 minutes sorting through a jumble of hundreds of all sorts of books (recipe, fiction, education, travel, etc.) scattered across several shelving sections and selecting a handful of Children's hardback books the Goodwill cashier will ring up each title at $2.92 - the full price of an adult hardback book - and not the store posted price of $1.51 for Children's hardback books. None of the individual titles are specially marked at any price and yet, each book has a "blank" colored price tag attached to it by Goodwill employees at each store location. When the error is pointed out to the Goodwill cashier and the manager is called to correct the entry, the Goodwill manager's explanation is typically "We want more for some books". Again, the posted signs do not read "most books" or "some books" are $1.51 - but that Children's Hardback books are $1.51. When I point out that the Publisher lists the title as "children's" as does Barnes & Noble, Second & Charles, Half Price Books, Amazon, eBay, CostCo, Sam's Club, the public library, and the local school system - and sometimes on the book itself - the manager insists that any book on the "adult bookshelf" costs more - but again - there is NO shelf marked "Adult Books - $2.92". What I object to is (1) any Goodwill cashier doubling the price of an item at the register; and (2) any Goodwill manager trying to claim that a "Children's Book" is not a "Children's Book". If it's not against the law for a cashier to ring up a higher price than the one posted in the store, or to misrepresent the qualities of the item being sold - then it should be. Check out "Bait Advertising" on the FTC web site and see if you don't agree that this is an illegal retail practice by Goodwill stores - it's not a "mistake" or an "isolated incident" - it is a deceptive practice.

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Two Prices
, US
Mar 08, 2020 11:27 am EDT
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One of the Goodwill posted BOOKS PRICE LIST sign did not upload with the original posting. Here it is again - and to repeat - None (0) of the children's hardback books that I was charged $2.92 for were "specially marked" and the only tendered explanation from the Goodwill store manage was that "we want more money for some books". And as an added bonus - the Goodwill manager claimed to have prior retail management experience! Yikes!

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Two Prices
, US
Mar 08, 2020 11:20 am EDT
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North Georgia Goodwill stores engage in "Bait" advertising [FTC / CFR Title 16] . Signs posted throughout all 30 or so Goodwill retail stores located within 25 miles of Atlanta, GA, post signs on the shelving in all of the Book sections clearly stating the pricing for hardback books: Children - $1.51 / Adult - $2.92. But, no section of the shelving is marked "Children's Books" - nor is any section ever labelled "Adult Books" - "hardcover", or "paperback". And yet, after spending 20 or 30 minutes sorting through a jumble of hundreds of all sorts of books (recipe, fiction, education, travel, etc.) scattered across several shelving sections and selecting a handful of Children's hardback books the Goodwill cashier will ring up each title at $2.92 - the full price of an adult hardback book - and not the store posted price of $1.51 for Children's hardback books. None of the individual titles are specially marked at any price and yet, each book has a "blank" colored price tag attached to it by Goodwill employees at each store location. When the error is pointed out to the Goodwill cashier and the manager is called to correct the entry, the Goodwill manager's explanation is typically "We want more for some books". Again, the posted signs do not read "most books" or "some books" are $1.51 - but that Children's Hardback books are $1.51. When I point out that the Publisher lists the title as "children's" as does Barnes & Noble, Second & Charles, Half Price Books, Amazon, eBay, CostCo, Sam's Club, the public library, and the local school system - and sometimes on the book itself - the manager insists that any book on the "adult bookshelf" costs more - but again - there is NO shelf marked "Adult Books - $2.92". What I object to is (1) any Goodwill cashier doubling the price of an item at the register; and (2) any Goodwill manager trying to claim that a "Children's Book" is not a "Children's Book". If it's not against the law for a cashier to ring up a higher price than the one posted in the store, or to misrepresent the qualities of the item being sold - then it should be. Check out "Bait Advertising" on the FTC web site and see if you don't agree that this is an illegal retail practice by Goodwill stores - it's not a "mistake" or an "isolated incident" - it is a deceptive practice. https://www.ecfr.gov/cgi-bin/text-idx?SID=d9f93df5b3a9d234e03c57dd21a00c60&mc=true&tpl=/ecfrbrowse/Title16/16cfr238_main_02.tpl

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Justa Girl
, US
Mar 08, 2017 9:13 am EST

Thing is- it's on private property. They don't have to sell you anything at all. They can charge whatever they want for it. Little children and adults both tamper with or switch tickets all the time. There are also pricing guidelines. It is their property until the money changes hands. They have every right to charge the correct price for each and every one of their items. It is also illegal to dumpster dive there as well. It is like I said on private property and they will prosecute those that do in a heartbeat.

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JJJohn
Murfreesboro, US
Nov 01, 2013 2:30 pm EDT
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This morning I accidentally saw the attached public post on the Facebook page of Lilian Kania, Goodwill Center Manager of the Murray, Ky and former Mayfield, Ky stores. I started putting things together and reading more and am outraged Mrs. Kania publicly humiliated a Goodwill employee on a public forum in 2012.

I do not personally know Mrs. Kania but, through her Facebook posts Mrs. Kania has shown me what type of person and Goodwill Center Manager she is. However, I do know the Assistant Manager that Mrs. Kania was referencing on Facebook.

The business decision that Mrs. Kania made public should had been kept private. As a manager of Goodwill Mrs. Kania was extremely unprofessional and egregious in her actions. Mrs. Kania spoke of demoting her Assistant Manager to the lowest of low as a production clerk and Mrs. Kania stated on her personal Facebook page the Assistant Manager cried as a direct result. Mrs. Kania stated business is business and it is what it is...lastly stating it "sucked" to demote her Assistant Manager. Several of Mrs. Kania's Facebook friends commented and supported her post. Unbelievable!

I think Mrs. Kania needs to be demoted to Quote: "the lowest of lows" a production clerk. What type of leader thinks that way? Is this Goodwills view? I am wondering who promoted this manager or hired her! That person needs some serious evaluation too.

Perhaps Mrs. Kania's lack of decorum and managing skills are why she isn't succeeding in her current management career of 9yrs with Goodwill and is posting on Facebook about personal issues, displeasure with working at Goodwill, feeling like a failure, back hurting from unloading a truck of "quality merchandise" that 80% of the donations don't see the sales floor... I'd have to ask myself, why? etc. Not to mention this lady has a trashy vocabulary and I certainly wouldn't want her leading people in my organization much less volunteering. Negative employee influence a negative work environment and now days everyone needs positive reinforcement and motivation. This managers attitude and persona definitely shows in her stores and I had no idea until two days ago she was the manager. No wonder people don't darken the doors.

I know very little about what went on with the demotion of the Assistant Manager but, I do know that employee and their work ethic as well as character. Perhaps the Assistant Manager was demoted by Mrs. Kania because she felt threatened by the new competition of this cultured and retired educator.. With help the manager got rid of the Assistant.

Getting rid of this employee wasn't going to improve this managers lack of skills... She's failed at everything and the numbers prove it. Good leadership comes from within! This manager needs to GO...!

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Thrifty girl
, US
Jul 28, 2015 9:09 pm EDT
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I was thinking of buying a coach purse. Before I purchased it I had to make sure that it was authentic. I did not want to over pay for a fake purse so I researched it. It turned out that the purse was fake. I politely brought it up at the check out. I asked if the price would still be the same or if they were willing to go down.The manager went from being friendly to angry and rude. She could have politely said no. Instead she started telling me that a girl who prices the purses knows fake from reall and that the purse was real. She made me feel uncomfortable. I would shop at Goodwill from time to time. Due to this situation I will never step my foot in that store again. Neighter will i ever done anything there. Way to go Goodwill. Rude costumer service and over priced store. If anyone needs to stuck up on clothes only shop at Salvation Army. I always had great experience going there. I alays felt welcomed. Their prices are good. Did I mention every Saturday they have sale of 69 cents items left over for the color of the week! I usually walk about with close to 30 clothes items and only end up spending only $20! :)

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Monty Bradley
Raleigh, US
Dec 18, 2014 5:09 am EST

There is Absolutely no reason to Justify the Theft of Donated item's by Employees of Goodwill! Employees at Goodwill get paid, The Manager's Make $40K Per Year, Some Customer's there rely solely on what Goodwill sales to make a living, How is a Goodwill Manager or Employee allowed to divert donated items for their own personal use? as opposed to the Needy Child or Customer with no job? State and Federal Law Strictly Prohibit any kind of Misappropriation of item's donated to a Non-Profit (501(C)(3)) Organization by Employees, There is a Pattern of widespread theft of donated items by Goodwill Employees throughout the United States! I am not saying all employees of Goodwill steal donations, But, if you are ever in a Goodwill Store and are wondering why there only seems to be a bunch of Worthless Junk & Trashy Clothes, well it's most likely because the Goodwill Employees have completely ripped the place off! And the Goodwill Store & Customer's are the victim's of this rampant Employee Theft of donated item's at Goodwill Store's.

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Hellhathnofurylikeacustomerscorned
Melbourne, US
Jul 27, 2014 5:25 pm EDT

This happened to me today at the Goodwill on Curry Ford Road! I went to purchase a coat that had a basic red tag on it, so it should have been $5.99. The cashier went to the back and came back to the register with a new tag with the price of $39.99! How can they suddenly change the amount as I am paying for it? Is there a way to file a complaint with the Better Business Bureau?

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estellaaaa
san fe, US
Nov 24, 2011 1:37 am EST
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The Managers at the Stevenson Ranch location in Santa Clarita are NASTY! Jim is the rudest and classless pc of work with zero management skills. He believes that they can sell close to retail for donated items. They sell merchandise as authentic and price it accordingly when in fact many are fake! How can they sell fake merchandise? Come on BBB or seven on your side get on this ban wagon and help the needy there is no win win situation here!

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Thrifty Phil
St. Thomas, CA
Jun 01, 2011 10:55 pm EDT

Goodwill sucks. Their prices have tripled in 2 years. I've been kicked out of 4 different locations, just for complaining about the prices. Just the other day, I said that I could buy a brand new Tee shirt for $4 at Giant Tiger, while they charge $5 for a used one. The cashier told me to go shop at Giant Tiger and get out of her store! I told her it would take a court order to do that. I still shop there for one reason. To buy items that they have mispriced. If you see me coming out of a Goodwill store with something under my arm, then you know I am going to make lots of money from it! They priced a bag of tea spoons at $5. Normally, that's way too much. Lucky for me I had my jeweller's loop and discovered they were STERLING! Approx. half a pound of pure silver. I feel even better knowing Goodwill is getting screwed on a sale. They are building and buying properties like crazy. No longer a thrift chain but a real estate holding company. (Which they buy with tax receipts) It's much worse than you all think. It's premeditated corporate profiteering.
Solution: Only buy items from them that are way undervalued. Then go down the street to the Salvation Army. Here are the prices people should pay for used items:
Tee shirts - $2, Dress shirts - $3, Jeans - $5 (max), Shoes (who would want to?) $5, Ties - $1, CD players - $5 (They're $14 at Wal-Mart), Coats - $10, Books - .50cents, I could go on but you get the point. If you want to sell high volume, sell cheap. I could turn over a million in sales with half the overhead ... and I wouldn't price bags of silver at $5. If they could only see the error of their ways, they might make money and still help people but greed at the top won't allow it. BTW, I started my own thrift shop and I did $3500 last month, by myself, in a small store, with crap I bought from thrift stores 10 years ago.

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Goodwill Industries badwill

I have donated boxes upon boxes of nice stuff when we moved. Most boxes were carefully labeled. One was dropped off at the donation center and I didn't realize until about a week later when unpacking, that one of them was a box full of papers from my desk. We're talking file folders and accordion folders, full of birth certificates for my kids, and social security cards.

What did they do with them? Throw them out that night in the compactor. Did they hold it waiting for a call, or try to call the person who's personal information is splattered all in there? No. Not once.

Never, ever again will I donate. Ever.

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brillig
, US
May 11, 2011 1:57 am EDT

They do get tons of stuff in donations everyday, and while i agree they should've realized what the items were when processed, things get messed up. The fact that they were given the box along with other stuff that you donated they may have assumed it was a box that for whatever reason was not wanted. So yes they should've realized it, but you should've too. With the cashier making up prices that is wrong. I know in IN they code everything priced over $1.99. a 7B means 7.99 blue. They have a big problem with customers switching price tags so its necessary to code. anything not coded is either 1.99 or less or has been taken out of the box that was coded. The cashier should've asked management or taken it back to the back to be priced again. On the no exchange no refund policy, i understand it's frustrating when something doesn't work or fit. But, i know that IN Goodwills changed their policy at the beginning of 2011. They had signs up at EVERY register they changed the signs by the doors. and on the bottom of their receipts it has the refund policy. The reason for the change was that Kentucky, Michigan, and Illinois stopped doing refunds and exchanges. IN decided it would be best to give in-store credit that you can use at any IN goodwill. People still get angry but when most people get their money back they just go spend it in the store again. but some people do fraudulent refunds to get extra money back or bringing crap from their houses that they didn't buy to get money back for. All i can really say for you is next time you should try on the clothes you want to buy, plug in or bring some batteries so you can test if something works, ask the cashier what the refund policy is, and last read your receipt for the refund policy. people get angry coz they can't get their money back after buying something then returning it after using it for 2 weeks because now they need gas money. if you don't have that money to spend, then DON'T SPEND IT.

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Low budget buyer
, US
Jan 02, 2010 3:31 pm EST

oh! at least you got some credit slip. Guess what, I bought a white toaster at $4 at Goodwill shop at 17th Street in Cumberland Strip at Knoxville on 12/28/2009. I had seen similar toaster in Wallgreens at $10. So, I thought I could save some money. But when I tried to toast two pieces of bread that I usually toast, the bread simply did not fit in the toaster. I was shocked to see that the toaster was not useful at all. I immediately went back to the store on 1/2/2010 and asked the attendant if I could replace that with some other goods in the store. The lady was so rude that even knowing my problem, she was not ready to replace it at any cost because it was their policy - no exchange - no return. I requested it several times that I could get some other stuffs in place of that since I am returning the item within 7 days but she didn't listen to me. I even told her that it was not GOOD-WILL and rather it was BAD WILL and I may make complain to everyone that I come into contact about this issue. Huh! instead of listening to my plea, she threatened me to call police if I keep on disturbing her. Wow! what a shop and the lady, scaring me for $4. I thought I should call the police for cheating me but my friends persuaded me not to make it mess for $4. I had brought back the item without any damage within 7 days of purchase but it is surprising that the store can only return the good it is damaged. Since it is of no use to me, I left the white toaster in the shop. It is really frustrating to see such store working on donated items not working up to the people's satisfaction.

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anonymous
blahablah, US
Jun 03, 2009 5:06 pm EDT

pardon me? your mad at goodwill because YOU weren't smart enough to give them the right donation box? that's your fault lady. All boxes are processed he minute they come through that door, so yes your stuff probably got thrown away. they get so many donations every day, how are they supposed to keep track of who loses what? they assume what you give them for donation you don't want, which is a pretty fair assumption. your the one who messed up.

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toofussy?
Vancouver, US
Nov 16, 2008 2:38 pm EST

I purchased a stik vacuum yesterday. I was assured by 2 staff that it worked. One of them was from the back of the store where the items are tested. I trusted his opinion. I paid CASH $9.99 plus tax. I tried it as soon as I got home. The carpet brush did not work. Absolutely no suction. Not just poor suction but NO SUCTION WHATSOEVER. I took it back the next morning. and lo and behold they give me a credit slip, NO CASH (as I had given them), so now I am obligated to buy another $11 of worthless overpriced stuff. Whey can't they, as any other store that respects itself, give the customer cash back?

And yes their stuff is overpriced considering they get it free. I wonder how much their CEO and top executives are being paid? maybe an investigation is needed. I am really pissed at their policy. I am on fixed income and really needed a vacuum cleaner.

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Goodwill Industries Scam and theft

I and my fiance and daughter personally witnessed theft on several occasions by Manager Ginger Haase and her coworker Barb in the Thorndale Pa store. To make a long story fit into 100 words. They would go through items donated, take out all the valuables, jewelry, etc. have them prebagged and waiting for a friend Joanne Pacana to pick up on her lunch break. After complaining from bottom to CEO Ron Kratofil, he banns me from the store and ignores this. This woman still goes in on her lunch break and takes the valuable put aside. This is theft and needs stopped now. Where do I go if CEO condones this? HELp The public has a right to know where there items are really going!

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2krazy2kare
, US
Jul 19, 2022 8:49 pm EDT

In my opinion goodwill is not a charity anymore and they don’t even pay their employees a decent wage my son worked for them and they only payed him $7.50 an hour! Their e-commerce/auction site is a ripoff because they rip you off on shipping and handling for example a PS4 weighing 4 pounds you get charged for weight of the box it goes in and they lie about that even because they claim the box itself weighs 40 pounds! There’s no way it does and different stores charge different prices example a PS4 in California will cost you $39.99 shipping & handling yet the exact same system will only cost you $9.99 in Virginia! They claim it’s FedEx doing this no they are not because FedEx has a set price and they even stated this to me! Goodwill is a thrift shop so and people on a budget buy from goodwill and everything is donated to them so all the money they receive is 100% profit! So why won’t they try to save it’s customers money by shipping with USPS or at least give the customer the option of shipping with USPS! But they’re not to do that because they’re lying about the weight of package and most items are not even tested! And I believe they have implemented shill bidding to drive the cost of the Item up in price so customers have to pay even more money for merchandise if it’s not shill bidding then it’s flippers bidding against us and that’s just as bad if not worse in my opinion flippers should be banned from buying from ShopGoodwill because most of us buy merchandise for our own personal use! They do it for profit the reason why they’re not banned is Because they buy a lot of merchandise and Goodwill is greedy and they don’t care about you or me they just care about $$$! One last example last night I had bid on a broken PS4 and I was going to use it for parts to fix my broken PS4 because I cannot afford to buy a new one but at the last minute someone had outbid me for over $150 plus $30 for shipping for a broken PS4 you tell me that sounds right it doesn’t because even a flipper would not invest in it because there’s no profit to be made by them I wouldn’t doubt it was an employee trying to drive the price up! Well I guess they got stuck with it I was already looking at $70 and I might not have been able to use it! I think Goodwill needs to go out of business they used to be a good place to buy used merchandise this is before they got greedy though!

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Simona Pedersen
, US
Apr 26, 2022 3:10 pm EDT

Goodwill Greater Detroit Stay away from online auctions they ARE STEALING! FRAUD! BIG FRAUD.

BOUGHT JEWELRY FOR MANY THOUSANDS AND THEY ALWAYS SEND BETWEEN 6 TO 10 LBS LESS IN A BOX THAN ADVERTISED! FRAUD FRAUD FRAUD!

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Annette99
, US
Jul 30, 2015 2:13 am EDT

Please be aware that Goodwill's auction sellers (in my case their DENVER store) shipped two junk watches to me instead of the nearly $150 silver rings I bid on, won and paid for and...get this...told ME to try and get them back from the customer they inadvertently shipped them to!
After reporting to my Credit Card provider, who asked me to send them all correspondence between myself and the Denver Goodwill store, the auction site immediately shut down my account so I could not retrieve or access any of the emails.
They are horrible, dishonest people to deal with. Not that Goodwill had a good reputation anyway. And, despite what form of payment you choose to use, buyers have no protection against deceit and lies. Reporting them is a waste of time...they do NOTHING!
Do yourself a favor and shop elsewhere! At least you will receive what you paid for, it will be the item pictured and described and you will have some way of recovering your lost money when you receive the garbage they are selling.
Someone needs to investigate this site and all the Goodwill stores participating in these scam auctions!
PLEASE DON'T BE THEIR NEXT VICTIM!

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andrew113
Oxnard, US
Jun 09, 2015 5:14 pm EDT
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Goodwill is a big scam, I totally agree with all your comments. Ventura County Goodwill Inc Director of Operations and retail is a register sex offender and he oversea all stores in Santa Barbara and Ventura, he has employees selling Goodwill merchandise at the swapmeet in the Ventura County fair grounds. Do not donate anything to Goodwill, do your research, go to Ventura County Goodwill webpage and get the name of Goodwill Inc Director of Operations and retail, then enter his name in http://www.meganslaw.ca.gov/ and you will see for your self and it goes deeper then expected, were city officials are sponsoring Goodwill Fraud.

Hollister Evans
Hollister Evans
Baltimore, US
Jun 27, 2014 1:37 pm EDT
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If you feel your complaints are not being listened to at the local level, you should contact someone at Goodwill International. Most people do not know that Goodwill's are independently operated, much like a franchise operation.

You should contact someone at Goodwill Industries International, the organization that charters Goodwill's across the nation and the world.

Their website is www.goodwill.org

I hope this is helpfu.

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Naundi68
Dothan, US
Apr 29, 2014 2:38 am EDT

This information should be provided to the Attorney General in that state for a full investigation.

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army vet 0607 oif
San Diego, US
Mar 25, 2014 9:52 am EDT

I want to sue goodwill. Why? My mom forgot to remove a shoulder bag that she was holding on to. She purchased what she like. Still in side store. Bag on her shoulder still. Security tells her go to the office. Calls sheriff. Mom gets arrested. Wtf! Long storystory mademade sshort. Who's a good lawyer

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lovedolphins
Simi Valley, US
Sep 30, 2011 5:24 pm EDT
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I am in need now, i havent been able to find a job and my girls need school clonthes, they refuse to help me, when I called them, they said they"did not help the needy like that", they are a scam and a rip off", BBB should be involved in this million dollar scam!

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VINTAGEMONKEY
BELLEROSE, US
Feb 23, 2011 1:52 pm EST

I HAVE WITNESS ON GOING THEFT OF A FAMILY OF FIVE THAT GOES TO VAN DAM OUTLET PER POUND IN
LIC, VAN DAM NY AND PAYS FOR TWO CARTS AND SNEAKS OUT TWO CARTS. I HAVE REPORTED THEM AND
TO NO AVAIL. SINCE THEY KNOW THAT MANY REGULAR CUSTOMERS HAVE NOTICE THEY STILL CONTINUE TO
STEAL FILLING UP TRAVEL BAGS WITH ITEMS AND CARRYING OUT AS THEIR OWN BELONGING. IT IS SAD TO SEE THIS AS I COMMENTED TO ONE EMPLOYEE AND HE SAID HE CANNOT DO ANYTHING ABUT IT UNLESS
MANAGEMENT TAKES ACTION. THIS FAMILY RESELLS AS I WAS INFORMED AND ARE VERY AGRRESSIVE AND COMBATIVE AS THEY HAVE HAD MANY FIGHTS WITH OTHER CUSTOMERS INCLUDING MYSELF AS I DO NOT
LOWER MYSELF TO THEIR LEVEL OF USING VOLGAR SLURRS. THEY ARE OBVIOUSLY FEELING GUILTY AS
THEY APPROACHED ME WAIVING A RECEIPT THAT THEY PAID. THE STUPIDITY OF IT ALL THAT ALL THE
POUNDS WOULD NEVER MATCH THE RECEIPTS AMOUNT. I AM IN FEAR AND WILL SEEK ACTION AS FAR AS
GOING TO THE POLICE TO FILE A REPORT ON THE VERBAL THEFTS AGAINST ME FOR HAVING DONE THE CORRECT THINGS.

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583586
30223, Georgia, US
Oct 26, 2010 4:32 pm EDT

DO NOT DONATE ANYTHING TO THE CHURCHES! they get enough of a break with their tax breaks. what was that band in norway that burned churches? oh yeah all of them...heros in my eyes

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Goodwill Industries awful experience

Please stop all donations to Goodwills in the Pa Keystone area that are run by CEO Ron Kratofil. He condones theft by his employees, and it still goes on as we speak. Just remember what I am saying here, its one thing if employees from Goodwill steal, its another when the Manager running that Goodwill and her Regional Manager and head CEO condone it ! You and I know we probably could not begin to count the theft by employees from Goodwill, but thats not my gripe, you should be able to go to management about this (everyone said keep complaining go higher up) It got me banned and the theft still continues. When upper management allows this its wrong and its outright theft, they should be prosecuted! CEO Ron Kratofil seems to think they are his stores and he can run as he pleases, what he is forgetting IS THE DONATIONS THAT COME IN ARE THERE FOR A REASON, NOT SO RON KRATOFIL CAN RUN A THEFT RING OF VALUABLES!

I am really starting to think this goes deeper than I even imagine, I am beginning to think since seeing how my complaints were handled, how I was banned, and this woman still goes in for her daily pick up that management places certain managers at stores to pick out the good stuff so to speak, the junk and worthless household items go on the floor to sell. They claim they sell on their website, but if you search the jewelry and other high dollar items that have been listed from his stores they do not amount to anything near the bags this woman is walking out with. Whats worse ( a goodwill employee told me this, than I found out who the woman was) she has the nerve to work for another charity center Brandywine Health Foundation in Coatesville Pa. Her name Joanne Pacana, now if this woman will steal jewelry do not tell me she is not taking cash which is all her charity deals with. No Goodwill is not donating to her charity. They take cash donations, plus this woman before I was banned would wait until I wasn't looking before being handed a bag, she is a thief, she is not wearing this jewelry and other valuables, she is taking and I think the three are selling on ebay and splitting! Talk about pissed, these are DONATED ITEMS, NO RON KRATOFIL THEY ARE NOT YOURS! I really think they hired this manager Ginger Haase for a reason, they placed her at this new store, whats weirder, the woman stealing has Maryland license plates but lives and works in Pa. but there Corp office where I had to complain is in Maryland, something is really fishy here. As I said big big Goodwill Scam!

I mean it Im not stopping until this theft ring stops. Whats funny is these two always work together (believe me I have watched and done my homework) Joanne Pacana does not come in on weekends or nights when others work. She only comes in the days when they work, which is only days and always together. Barb not to be ignorant I do not want to take away the importance of this article, but all she does is stand around and mark and check jewelry that she places in a bag for this woman, she does nothing else, she only works a couple hours, just enough to steal, its not like she's this hard working employee who goes in every day for hours, as I said just enough to gather items and steal! It makes me cringe when I know they are getting away with this, hey if the manager allows it because the CEO doesn't care, then there you go, god only knows what else is going on there.

I was really dumbfounded when I saw this, and it took me a few times to figure out, I live 2 minutes away, this is a new store thats been open about 2 years now, like I said though they opened 2 minutes from my house and I would go in several times a day as I know they would put items out at different times. I started noticing this woman come in and just stand at the register and talk to Barb the clerk and or Ginger the manager. She never looked around or shopped just stood at the register. One day Im walking up from the back and Barb reaches under the counter and hands her this bag stuffed with jewelry, I mean a big bag and packed full. This was not a clear bag of junk beads they sell. It was a big white bag, but I could see stones and pins poking through it, she sees me coming up, looks nervous and hurries and rings her up for $10.00 and the lady hurries and walks out. Let me tell you, one piece of jewelry there sells for $3.97, she didn't get a 30 lb bag or more for $10.00.

Now I am watching, I go in around the same time, its always between 12:30 and 2:00, the next time she hands her another bag and doesn't charge her at all, they didn't see me looking. Well I was pissed and shocked at this point and told the asst. manager becca what I saw, she said quote " It doesn't matter, nobody here cares so why should I and some other words, its allowed." I was shaking in my skin because I could not believe what I was seeing. I told what I saw to an employee who is very nice and I like the next day when she came in what I saw, she said " That lady is Barbs friend and she calls ahead on her lunch break to tell her shes coming. She don't work in Maryland she works at Brandywine Hospital, well she was almost right, from my watching I found her name Joanne Pacana and she works at the Brandywine Health Foundation in Coatesville which is related to the hospital. The employee knew this and told me, I only saw the lady stealing, the employee told me her name and where she worked.

Anyway I then called the regional manager, her name is April Greene I think, I know her first name is April. This woman is a joke, she was rude, wanted to know when I saw this, and asked me over and over "are you sure" She acted mad at me for calling about this theft of donated items. What does this regional manager do, she goes and warns them what I saw and gives them my name, I go in the next day and they are snickering and whispering and refuse to wait on me, they walk in the back and call their accomplice Fran out to wait on me, now is it just me or is that what a regional manager does when they get a complaint of theft seen by a customer? I don't think so! Thats because its allowed, and what does she do, warns them to be more careful! What a joke!

I continue to complain when nothing is done and I still see this theft brazenly going on, I get to the loss prevention guy, Stan McCarty, well let me tell you, he is a bigger joke than April, all he did was feel me out and see what I knew, see if I saw the woman and so forth, than make every excuse in the book why he couldn't catch her if he even tried. First his budget didn't allow for cameras, then he was away a week at the mountains, then they would recognize him, then his help was out so couldn't go to the store, one excuse after the other, pathetic, again another cover and lie! I'm telling you I have figured out they all work together. I really think they place certain managers in the stores to pick up the valuables, they do not have to claim or sell because they just lump together and they all get a piece, why else would this blatant theft ring be covered up by the top?

Finally I get a letter from the CEO Ron Kratofil (what a ***) saying I am banned from going into any stores in the Pa Keystone area that he has control over, I am not in Goodwills best policy. WHAT A JOKE! WELL YOU KNOW WHAT RON, I HAVE PEOPLE THAT ARE STILL WATCHING AND SO AM I FROM AFAR AND ONE WAY OR ANOTHER YOU WILL BE CALLED ON THIS. THIS IS THEFT OF DONATED ITEMS THAT YOU AND YOUR EMPLOYEES ARE STEALING AND I WILL NOT GIVE UP UNTIL IT STOPS! IT MAY BE YOUR STORE, BUT PEOPLE ARE DONATING FOR OTHER REASONS, NOT FOR YOU AND YOUR THIEF EMPLOYEES! This is a felon and with the election and all coverage isn't good, but I guarantee this is going public!

Everyone who reads this do 2 things

1. Stop donating until they clean up this theft ring

2 Email www.yourgoodwill.org or call [protected]

and demand that they interview employees Sandra Becca and Fran about this theft, which is all they had to do in the beginning. Please help me stop them. This is wrong, people are donating because of Goodwills name and not for the wrong reason of Management and employees stealing donated items for themselves.!

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Mrs.WEBB
, US
Nov 11, 2011 2:45 pm EST

Good Morning,
I have shopped at the Chester, Va. Goodwill for sometime. I always stop
in & buy someting, i usualy spend anywhere from $25.00 Plus. This morning I was
on a strick time limit but I still managed to stop in...11-4-11 .I
had several things in my cart & went up front. The manager was helping someone &
he told me to go to the other register. I went over to the register & the lady
was wraping dishes, she still had several more to wrap, I waited & I asked if
she could ring me up? as I had limited time to wait, she said after I wrap
all these dishes. I told her that i could not wait that long...she
didnt say anything. I went out to the manager & told him what she
said...He was of No Help to me either. I will tell you this, I
usualy go there every friday, but as of today You have lost a coustomer !
There was NO reason she could not Stop wraping thoses dishes & wait on me.
There was NO ONE Waiting for the dishes! This was a SLap in my Face ! I
put my cart aside & walked OUT NEVER TO RETURN...VERY
POOR MANAGEMENT ! THAT IS $25 + BUCKS EVERY FRIDAY YOUR COMPANY WON'T
GET FROM ME ANYMORE, ALL BECAUSE OF STUPIDY!

P. WEBB, Midlothian, Va.

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nickcaper
, US
Jul 30, 2011 2:17 pm EDT

Tell me, which of you wouldnt take if you could? You are all hypocrites. STFU please.

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aussiebaby
Houston, US
Jan 19, 2011 2:28 pm EST

big big scam

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aussiebaby
Houston, US
Jan 19, 2011 2:27 pm EST

Goodwill stores are a rip off I go to many and please stop donated to them have your own garage sale and make the money back yourself these people are not helping anyone but their self they keep everything of value and put pure junk out on the floor for the consumer that comes in the store why are you giving them your money I dont think you can afford this in this economy sell it your self you earned it and worked for it trust me you would not believe the things I see and when their is complaint about a store they will sometimes just transfer that manager to a different store and they are putting to high of prices on the items people cant even afford to buy there it is sad sad but that is what this world is comming to

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mikey1222
Downingtown, US
Oct 01, 2009 9:34 pm EDT

After working for another Goodwill in the area and heard some rumors have what has been going on down at the Thorndale store, I decided to see for myself what was going on. On my days off I will visit this store and notice the same thing go on with these "ring leaders". At the store I worked at, the managers told us to be "hush-hush" about what was going on here. They all know what was going on and jack has been and jack will be down at it.

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bogus
, US
Feb 19, 2009 11:29 pm EST

Have experienced a very successful E-bay seller telling me multiple times that Seattle Goodwill allows "dealers " to come through the store for mass purchasing before the public is allowed to see certain merchandise. This seller refers to other Goodwill dealers as if the network is large and organized and a legitmate business. Self justification and rationalization and getting away with something unethical does not make it a condoned activity. people give to these charities to just get rid of stuff, but many others give thinking that their gifts are benefiting those who cannot afford something for themselves. Why should cameras or china or any collectable item be channeled into E-bay sellers hands for personal profit instead of going to a person who could never own such a thing without a break? Local Goodwill employees in Virginia tell me they cannot buy anything within two hours of it going on the floor, and only when on their lunch break or off the clock. This policy is not applicable to the organized pilfering and profiteering that appears to be widespread and blatant.

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tje110
,
Oct 28, 2008 7:26 pm EDT

I also know alot of theft goes on there. Its not just those. Its the three musketeers. Fran the lady with long gray hair tall and skinny, Barb the heavy big lady, and Ginger Haase the manager all steal. Its like its their own private theft ring. They just wait for the donations to come in and take out what they want, they also only put items out when the shift changes or is over so they can take more. This CEO should be ashamed of himself and so should Corporate Goodwill to allow this to go on. They also do not like to give reciepts for valuables, I know alot of people have complained about this, please please find somewhere else to donate, not just items, but money, anything, Goodwill is a Non Profit Scam for the big wigs to get rich, and it starts at the stores using them for shills to bring in the valuables for placed managers to steal.

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chris
,
Oct 28, 2008 7:20 pm EDT

Yeah please stop donations to them. One girl I know brags how the manager and another girl their pick out all the Boyds Bears and hold them for her. They do pick out what they want firs. Also I myself have seen Barb the heavy lady that works there hand jewelry to another woman. If the Goodwill Ceo Ron Kratofil, and the President and Board Members do not care thats why. They are stealing items donated for the needy. Quit donations to Goodwills, there are many other places you can give your donations. That Ginger is a witch too, the old one with long white hair, I hear her correcting people loud on the floor all the time, she was yelling at this one nice young girl about her pants should be covering her heels, than Barb her co worker and partner in theft dresses like a slob and just stands behind the counter and sorts jewelry, steals, and gets paid to do it. They are a joke. I agree Do Not Donate To Them

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3:26 pm EDT

Goodwill Industries rude employees and insane prices

I went to the Goodwill store in Livermore, and I found a lot of items that had no price marks. I asked the cashier and she just made up her own price to sell. That's not the way and it makes no sense. I was going to buy a black pot that was not in good condition anyway. She just say it was 7.99 without asking anyone to make sure of the right price. It's INSANE. I can buy a better pot somewhere at ross or walmart with the same price. The customer in front of me had the same complaint. There was no price on the teapot. And she made up her own price. The prices were too high. I was wondering, what does the goodwill store mean anyway?! Why do you sell stuff so expensive?

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Taylorh2
Aurora, US
Nov 11, 2014 1:21 pm EST
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TIP: Only go to Goodwill on their 50% off days which are twice monthly. On those days jeans are $.99

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fisherwomyn
, US
Jun 24, 2011 7:27 pm EDT

I've been shopping at Goodwills for years and have watched their prices skyrocket especially in the last year. I found a handfull of books there today with $9.99 on the back. WHAT? i can go to a used book store and find it cheaper! And most books have a flat $5.99 which is still incredibly high compared to Saint Vinnies or other thrift stores. Try finding a pair of jeans under $10 - good luck, and often they have holes or frayed ends. They don't care. I also found a used, opened puzzle with a sticker of $7.99 - who knew if all the pieces were there. How many people have to complain before they listen? I wish everyone would boycott them until they LISTEN. This is NOT good business especially considering everything is donated. Horrible.

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Jistjess
Hollywood, US
Mar 16, 2011 1:53 am EDT

I stopped going to Goodwill years ago, they willingly accept your donations, but as soon as you buy anything from them, they make up their own prices or even worse, the last time I went there I was buying shoes, used shoes, no special brand on the bottom was written 3. The cashier says 6. I said " show me where you see six?!" she couldn't answer, but brought over a fellow employee just to back her off. I wanted to strangle this woman just to show her my frustration. Someone should put this all out in the public, their employees are rude, their prices are higher than that of new items, & they say they stand for giving people a hand-up instead of a hand-down. Really?

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Hmedd
, US
Jan 09, 2011 4:10 pm EST

They sold me a counterfeit coach bag then would not issue a refund when I alerted them to this they were so rude. I also told them the LV bags in the case were fakes they said they knew and customers knew it too. I said no they don't thats deception. They are so rude. Selling fakes for $100.00 I reported them to ftc after they refused to refund me even tho I told them I was going to report them for fraud.

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Elnora Robinson
Lilbourn, US
Sep 02, 2010 4:46 am EDT
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I completely agree, Goodwill is ridicously high, considering that everything was donated for free. I was shopping at goodwill and this use purse was $50.00, whereas you can get the same purse brand new for the exact same price...Crazy I'd say...

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Injured2
Richmond, US
Nov 02, 2009 5:45 pm EST

UPDATE: I finally got in contact with someone at Goodwill. I asked him for the President of Goodwill's name. He refused to give it to me. I then asked him he had notified the President of Goodwill, he never did answer. He is still making rude comments to me. I even told him to take me to court so I could get this out in the public. I'm still under doctors care. Please do not donate to Goodwill.

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Goodwill Industries rude customer service associate

I visited the goodwill store on Geary st on August 23, 2008. For the second time, a store employee has been quite rude to me. She is tall, thin and African American. The first time I was there she grabbed my bag away from me and told me to check it in. That was strange because there were several female customers with purses much larger. Today after being ignored by a different worker when I asked to have the dressing room unlocked, she gragged my 3 $1.99 shirts out of my hand because I crawed under the door in order to try them on. I asked to have the door unlocked but was ignored. She counted the shirts and acted quite frankly like a total ###. She literally grabbed them out of my hand.

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Anna Shuh
Canton,il, US
Jul 28, 2012 12:13 pm EDT

The goodwill store in canton, il is full of rude employees.
My mom&i spend a lot of money in the store, I also have donated lots of clothes, toys, &made them a lot of money.
They recently fired a very nice young man who was full of energy, worked double shifts, he's a 20 year old boy who was trying to
Live on his own, work&pwrform in plays.
They recently hired an elderly lady who didn't understand his joyfully, bubbly personality&said lies about how he made her cry.
They fired him on the spot.
My mom&myself are very upset on how they could fire a young man who worked very hard&take this lady's side.
Very sad how he worked there for almost 2 years!
Someone should check into these rude employees!

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Goodwill Industries rude managers

I went to the Goodwill store in Brandon, FL located on highway 60. I found a purse that I really liked, especially since it appeared to be unused. However, there was not a price tag on the bag. So, instead of being dishonest and stealing a price tag from another item, I asked one of the girls in the back to please tell me how much the purse would cost. She came back and told me it would be $10.00! Here reason was that it was a name brand purse. I thought this was unreasonable since the rest of the purses (they have at least 100 in the store since it is a very large store) were priced $5.00 or less. Many of them were name brands! So, I asked the cashier if she would reduce the price to $5.00 like the rest of the purses. She was very rude and told me that they cannot change the price once they price the items. I asked to speak to a manager and instead of getting me in contact with her manager, she rudely re-stated what she had already told me. I asked her again, if I could please speak with a manager. Instead of allowing me to talk to the manager she walked over to the manager with the purse and started whispering to her. I then asked the manager to please price the purse the way the rest were priced because I did not feel the price was fair or correct. She WAS extremely rude and told me the same thing the cashier told me. I showed her another name brand purse that actually retails higher in stores and asked why it was priced $5.00 instead of $10.00. She just said the price was set in stone. I was very disappointed with how she handled the situation. I would very much like to speak with corporate or anyone who cares enough to make sure that these stores actually hold up to the values they so proudly say they represent. The manager's name was Allana. If anyone knows how we can get these complaints to the right hands, please contact me. Thanks!

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Nadine belman
Virginia, US
Dec 12, 2020 7:31 am EST
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Ridiculous prices at the Tom lenard drive in Glen Allen, va goodwill store. When we inquired to the manager, Stephanie that same brand new items are $10 -$20 more than what it was listed., she didn't admit. We don't like it, then we don't buy it. That rude.
Purse : brand ne $98. Stire price: $70. Set of plates 40 pieces. Brand new for $190. Goodwill price; $170. Ridiculous. This is used stuff. It would be better to buy such stuff from the factory at least you can get more discount. Employees at that store were so stressed from the new management and .compkained about the new management

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Outofthebox
, US
Sep 14, 2020 10:49 pm EDT

I am currently standing outside the Verona WI goodwill. I spent close to $100 with multiple items. The time is currently 9:38 pm. At the end of the sale I was debating on whether or not to buy the last pair of shoes. I told her I didn’t want them. She rang them up accidentally, perhaps because I was wearing a mask and she misunderstood. As I was putting my belongings in the car I realized that I had purchased the shoes. It was about 9:05, they were waiting for me to bring back the cart. I informed the employee who rang me up that I didn’t want the shoes and she said they were closed. I said I understood, and would be happy to bring them back tomorrow. I just wanted assurance I would receive my form of payment back as opposed to a store credit. She told me she would get a manager. So after explaining to what I thought was the manager the situation, he told me he didn’t know as he just started the job and was training as an assistant manager. I said I want to speak. to the manager and he said she’s busy “running around like a chicken with ...” I said nothing is as important as your customers. He said he would get her. The tint is now 9:45 and she never came. I have taken a picture with time date stamp & receipt. This is completely unacceptable in so many ways. I stood here to see how long it would take.

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Hazel Hines
, US
Jun 08, 2020 5:39 pm EDT

Hazel hines on 6/6/2020 I was at the goodwill outlet store 553 fairview av north saint paul mn
Rude asst: manger reberta allen now here the thing, I was walking in line to shop, and I was going the wrong way and reberta allen said that I got to go the around, so I went around and then I got to my destination reberta came up to me and start talking rude to me with no respect, (she said get back there you going the wrong way, and I said to her didn't have to hollow at me. then she start to talk very loud in front of the customer, I also said to her what is wrong with you? then she went to get the manger and I told him about her being so rude, so he ask her what happen? she said I was about to run over a customer. wow" just not true all these yrs I been coming to goodwill outlet I have never heard or seen customer about to run over another customer with a cart. I been shopping at goodwill outlet for 25yr and never have been treated this way by any or the manger, only reberta allen.
Some of the people that she work with don't like her rudeness, the way she talk about the worker in there face calling then out or their name. reberta allen she's never friendly to the customer and she don't smile or greet the customer, but the staff or nice to the customer. reberta allen don't know show to deal customer. unfortunately she don't know how to deal with the public she is so unprofessional. around 2018 this time, roberta allen grab my finger and bent it, you should have video of it, what happen and I report it to the top manger next door of goodwill. I also file a complaint. I haven heard anything from you people about this matter, I hope to hear from you soon. I feel sorry for reberta allen if she become a manger at the goodwill outlet store, she will run all the customer away. I hope to hear from you soon, I am always at goodwill outlet store shopping for my store.

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pissed1945
, US
Sep 30, 2019 3:56 pm EDT

The valdosta ga at 1000 n saint augustine rd the worker is very rude they will hold the merchandise and get what they want first for there families and friends some of the worker have a bad attitude like ms. sherkira she is a very nasty person they over price almost everything in the store except for there families and friends they make sure they take the jewelry the nice furnture and clothes shoes everyone be complainting about this store they need a new management team stop going to this store until they do something about the people there

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lisa reynolds
, US
Sep 26, 2019 11:05 am EDT

Goodwill and Their Rip Off Return Policy!
Goodwill gets their merchandise FREE it is donated to them! It's pretty bad when you can walk into a Goodwill and see dollar tree items marked up to or pay 5.00 or see clothing that you could buy at Ross for the same price brand new! What really takes the cake though is the Goodwill's exchange policy. Do you know that most of them now days do not exchange items even if the price is still on the item and you have your receipt? I purchased two fans, I checked and made sure they worked before I bought them. I took them home and turned them both on. One worked fine the other started smoking after about 10 minutes. The very next day after making the purchase I took the one that started smoking back to the store with the receipt and the tag still on it. I explained to them that they sold me a faulty item, that it turns on and is fine for a while but then gets hot and starts smoking. They refused to do and exchange because it was against company policy. PLEASE if you are going to donate your items DO NOT DONATE TO GOODWILL! They are ripping people off! There are plenty of churches and NONPROFIT'S that you can be sure would really be helping people in need.
Goodwill would let your grandmother on a fixed income buy an item and not even have the decency to let her exchange the item even if she has a receipt.
There is No Goodwill about Goodwill when they rip off their customers!

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Jan Caroline
, US
Apr 13, 2019 11:36 pm EDT

I live in Salem Oregon. I have multiple stories about how rude and horrible the employees are at the "bins" on Portland Rd. After 19 years of shopping and spending thousands of dollars and donating thousands of dollars as well, the price per pound went up 30% in one weekend. I have stopped going for the most part, but I do occasionally waltz in a half an hour before they close. The other day I arrived at 7:40pm knowing full well that they closed at 8pm and being the experienced bin shopper that I am I intended to line up at 7:55pm. As soon as I arrived I was approached by the manager who forcefully informed me that I needed to go line up to pay. I told him that I would line up at 7:55pm since the store closed at 8pm. We argued back and forth with both of us repeating ourselves. I told him that if he showed me the sign that said I had to line up at 7:45pm that would be nice. He told me that he didn't have to have a sign. He told me that he was going to have to ask me to leave if I didn't immediately go up to the front and get in line. I suggested that he call the police so that I could explain to them about his behavior. He said he called them but no one ever showed up. While this discussion was going on I managed to gather up some items. I went over to the shoe area and got my mom who has Alzheimer's and told her we had to go. The manager had his eyes on me the entire time. He even stared me down as I made my purchase. I asked the gentleman in line behind me if he would like to go in with me (the more the stuff weighs the better the bargain). He said that he would. While I am trying to pay my credit card wouldn't take ( I knew if was fine as the balance was paid in full and I use my credit cards in order to get points for travel). The cashier, who was very kind was feeling anxious and I told her to not worry that I would just use my bank card. The manager meanwhile was staring me down the entire time. He gave me a sticky note with his name and his manager's name and a phone number. As soon as we got in the parking lot I was met by 2 other people who were outraged by the situation and we exchanged phone numbers. They expressed to me similar incidents that they themselves had had. When my mother and I got in the car I called the number on the sticky note and the manager answered. I thought an answering machine would come on. The entire time the manager was peering out the front window of the store. I wrote out what had transpired and sent it to somewhere in the Goodwill universe. All of this happened on a Monday. Tuesday, Wednesday, Thursday and Friday went by, Friday at 6:05pm I had received a call back from a man from Goodwill. I thought I was finally going to be met with some empathy, however, the man told me that he had to believe the employee over me. I cannot believe this happened. I am a friendly person and a nice and appreciative shopper who has spent, as I said thousands of dollars at the Goodwill.

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Ginger Carol
, US
Aug 25, 2018 2:01 pm EDT

There are bargains to be made at Good Will. I became a widow a couple years ago and broke up housekeeping, to exhausted to fool with yard selling or estate selling it. I donated about $3, 500.00 of furniture to Good Will. It was very fine furniture, retail about $6, 000.00. About a year later I went in there to pick up a couple of things and was at the counter and had about .85 cents due change coming back. The cashier then said "would you like for me to round this off and us keep the change" I politely responded... "yes, you may round it off to the nearest dollar and give it back to me" She didn't day anything. I really think it is wrong and should be AGAINST THE LAW TO SOLICIT CUSTOMERS for their due back change.
It would be more professional if they just said "would you like to make a donation"?

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Gracie McGhinnis
, US
May 04, 2018 3:35 pm EDT

I have gone to Goodwill in Boone, NC for two days in a row on my lunch hr. trying to buy several blouses. They have one cashier (which is usually the case) and a good 9 or 10 people in line (some with buggies full). Both days I have had to just leave my stuff and walk out. Why are they too cheap to hire enough people (especially during lunch hr.) to open two cash registers? The reviewer above who worked there pretty says they don't care about anyone, which is a pretty sad situation for a business that was once a charity that claimed to help the poor. I have donated stuff to Goodwill a thousand times over the years (and sometimes new stuff). They wouldn't be in business without the donors, and yet they have rude, crappy employees, not enough employees, and they don't seem to give a damn. I think I'm done with Goodwill!

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Uglyman
, US
May 15, 2017 7:45 am EDT

There are too many folks that don't seem to understand that they don't care if you don't like the pricing. They don't care if you call corporate. They actually don't care if you shop there. They are only trying to earn a buck. They don't want to take donations. They throw most of them in the trash anyhow. They laugh and talk about how stupid folks are that ask for lower prices. They talk about the donors like dogs. How do I know? My best friend is a store manager and boy does he have tales to tell. They also don't care about the workers. They are meaningless as well!

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Justa Girl
, US
Mar 08, 2017 8:58 am EST

They absolutely will not lower prices on items already marked. In fact to do so is grounds for dismissal. A store manager certainly is not going to lose their job by lowering prices. What reason would they risk their job by lowering prices for? It is very funny to see people begging for lower prices and then threatening to call corporate if they don't get their way. The company wants to get top dollar for merchandise so that they can fund their mission. Period. They do not care if you like the prices or not because someone else will come along and purchase without complaining. Please stop asking for lower prices. You will be wasting your breath if you do.

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Goodwill Industries giant scam!

Get this! This guy that worked for Goodwill had a fire which resulted in a total loss. He came to work with no shoes on. He was sent home and received a writeup for showing up at work dressed inappropriately. He asked for clothes until he got paid and was refused. Also the employees were instructed not to give him money or anything. That tells you what kind of people run this place.

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marialmary
, US
Jan 07, 2016 1:14 pm EST

I agree GW is lacking in goodwill, also what people don't know is that they throw out items that are not sold at the end of the week. I witness an employee throwing glass items into a bin and didn't care if they broke and when I ask what's done with them, he reply that they throw them out in the dumpster. I think this is so wrong and then I ask why they couldn't donate them to a homeless shelter especially since they got it for free and he reply no they can't. I also witness where they remove the items of color on tuesday which is the beginning of the week of the sale color item. Which means by the end of the week you will not find any items of that color for sale. I find this to be unfair practice, if a retail store advertise a sale for the week and then removed all sale items and just left non-sale items at regular price that would be consider illegal business practices. The government or consumer business groups should really get on them. It is really unethical what they are doing and not helping the poor as they are suppose to. It seems the only ones that can afford to shop at GW are the rich people who like to keep there money.

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Monty Bradley
Raleigh, US
Dec 18, 2014 5:21 am EST

And if you think about it, why are there so very few report's of Goodwill customer's finding big treasure / Valuable item's at goodwill stores? With all the Donation's from so many different sources, There would be more report's if Goodwill Employees were allowed to take donated item's, and talk about it, (The Goodwill Employee's are Paid, They are not Volunteer's) But then who would like the Newspaper Story of: 'Goodwill Employee Finds & Keeps a Donated Item Worth $78.000, A Unemployed Goodwill Customer Would have bought it, If, The Goodwill Employee had not kept the Donated item for his own personal use and profit!' Even the Goodwill Employee, with the arrogant 'Im entitled to it' attitude is not that Stupid, If that Goodwill Employee did report he found and kept a valuable Donated item at Goodwill, then said Employee would be viewed as what he truly is, A Criminal, A Thief, even if the Goodwill Employee's Misconceptions of Entitlement which are generated by Management as some kind of 401 K, Mislead the Goodwill Employee's that it is OK, to keep Donated Item's at Goodwill. No matter how much the donated item is worth, The Smug & Vain Goodwill Employee is Deprived of his Day in the Sun, of basking in the Public Limelight of adoration shown to big lottery winner's and such, why? because the Goodwill Employee is not a winner when he takes Donated item's from goodwill, and if The Goodwill Employee that takes Donated Items is not a winner, Then he must be a Loser and a Criminal! And there would be more reports of Goodwill Customer's finding Treasure / Valuable item's if the Goodwill Employees did not steal donated item's at epidemic proportions, as if it is not a criminal act (it is).

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slynn1
Orange, US
Nov 24, 2010 3:54 am EST
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I love second hand stores. If your looking for a deal go to a independent second hand store. I was always on a budget when my kids were little, and I have gotten many things at low prices. I like the Choc stores they have in LA and In OC in California. Going to nice areas second hand stores sometimes you can buy very nice stuff at a steal. Look in your own neighborhoods, and help local thrift stores thrive. If you don't agree with the way this organization runs or charges, than don't shop from there. There are plenty other second hand shops to help us on a tight budget. I love to shop at a second hand store a few blocks away. I have found some wonderful buys there. Also, jeans are usually priced really low, and for growing kids, that always helps. I always like shopping locally and helping struggling second hand shops in my area. I get a great deal, and in return, they have my repeat business. I am saving money, and helping the local economy. So everyone wins.

Chrissy623
Chrissy623
Surprise, US
Nov 23, 2010 5:39 am EST
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I agree! When i was in the goodwill there were employees that were going through bins and hiding stuff in a cardboard box, (i dont think they were just sorting it because the stuff being sorted was going in these big white rolling bins.) I have had situations where the employees take something im buying and change the price last minute and say oh thats better quality or...they messed up pricing that...that means that they wanted it i assume.

Chrissy623
Chrissy623
Surprise, US
Nov 23, 2010 1:54 am EST
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I went to goodwill today just looking around and they had an artificial tree for sale for 89.99 when at walgreens the tree is 39.99 i do not know how they continue to do it.

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FLcruisergal
Orlando, US
Nov 22, 2010 10:29 pm EST

This simply confirms everything horrible I have seen happen with "GOOD"will over the past couple years. [protected]).

Rude, almost abusive employees...prices that are ABOVE retail "sale" prices...and those rude, "minimum wage" employees who walk around with more gold around their necks than I EVER could could have afforded in my whole life when I had a good job. The jobs in my particular industry, and at my experience level have paid about $50, 00-$70, 00 depending on area of country. Even before I had a child and became a single mom...before the current 3-year recession...before losing my good job when I had plenty of disposable cash...I could NEVER, EVER have afforded the disgusting amount of gold that the Managers, and (certain employees) wear! (not that I would ever be tacky enough to load myself up like a hooker)

I mentioned to one Manager at a store (in my polite and friendly way of speaking with people I run across) that "Wow, it must a great "perk" to be able to get "fist dibs" on the good stuff that comes in". She then told me, (of course, extremely rude and nasty for no reason) that she didn't get any of her gold necklaces from Goodwill. WHO IS SHE KIDDING? Does she actually think I (anyone) was born yesterday and are all stupid and we actually BELIEVE that? Again, even with my great jobs, I could NEVER afford the amount of gold around her neck and wrists. Honestly, with that particular manager as just one example I've seen...if you gathered together all her this rope, chain, etc. necklaces of real gold, it would be equal to the width of (AT LEAST) the diameter of a cardboard paper towel roll center. That is 1 and 1/2" inches around...1 and 1/2" thick! And gold is going for $1, 365.00 per oz, which is 30 grams.
I am a single unemployed Mom, and had wrongly "assumed" that Goodwill Stores sold their items at an appropriate low costs for used, donated items, to help those in need.

Boy, was I wrong. Goodwill sells items in their stores at astronomical prices in order to pay higher-than-average salaries of the entire organzation. Check this by Googling their salaries, which have to be available to the public as a "non-profit" org., then check www.salary.com. The "GW Organizatin is HUGE and includes the salaries of...Corporate Headquarter Managers, Directors, Senior Officials, PLUS...Retail Store division staff. Regional, District and actual store-level staff. GW's profits also "supposedly" fund Programs which they say give help to either disabled or needy people. But, after all I've learned in 3 years about the way the Org. runs, my horriic experiences with the rude and nasty store employees and managers, and the unbelievable retail store prices,
I SERIOUSLY DOUBT that those "programs" benefit anyone. Or perhaps just a small amount of people, and not with enough impact to be truly beneficial. Based on the huge SIZE of this "non-profit" Organization Goodwill should have MANY MORE truly helpful programs, which are backed up in writing with proven, financial documents that show this. When I researched it, Goodwill was at the BOTTOM of the list of "non-profit" organizations in terms of..."What amount of revenue received MINUS their organization expenditures is left and is actually used/available for programs to help the needy or disabled." OR, in other words..."G.W. was the least efficient in controlling their operating costs, in order to be able to have enough money to help people" (compared to all same type non-profits)

But the GW Retail stores DO NOT HAVE PRICES that benefit the buyer. People who shop at Goodwill are supposed to be doing it "n order to help Goodwill". Buyers are shopping there as another way of donating or adding money to their revenue to help fund what programs they have afer organization expenditures.
That is the mistake that people like me and you have made. We "assumed" the name "Goodwill" on the retail store meant that the store was there to help us. Goodwill did NOT set-up their Retail stores for that purpose. They need to be really clear to the public about their mission of their Retail Stores, (and fix their employee CSR, high salaries and poor org. operating expenses) or they are going to fail very soon in 2010.
That would actually be the BEST THING that could happen, because I firmly believe that Goodwill is now seriously "corrupt" on many levels throughout Goodwill. This opinion is based on information I've read about Goodwill Industries, which is publically disclosed and documented PLUS what I've personally experienced and observed in ALL of their retail stores I've been in... There is a serious probability that "Organized Crime" is rampant Definitely at the Store level and District "distribution" level by theft and then re-directing the donated "valuable items" into the hands of "eBay-type" brokers who sell them, and as with all organized crime, the profits are divided up amoung those involved. the more efficient non-profits would receive GW's revenue to fund their truly helpful programs.

Chrissy623
Chrissy623
Surprise, US
Jul 31, 2010 12:46 am EDT
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Thanks for exposoing them for who they are! we will not be donating there anymore.

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