GoldCar Rental review: Car hire in July 2023 - given the completely wrong car which was much smaller

I am extremely disappointed with the car I was given on the 30th July 2023. I have a new born baby where we had plenty of luggage and a pram for our family, and chose a c4 picasso (in the family size category) as that has room for supposedly 4 suitcases, but you'd frustratingly given me a jeep compass where we can only fit in 2 suitcases in the boot! A citroen c4 picasso has a boot size of approximately 630 litres +, a jeep compass boot size is 424 litres.

We took a trip to the north of the island to stay with friends, but had to leave some of our luggage at our first destination so I had to do two trips coming from Cala Mayor to Sa Pobla just because the size of the car. We've had to do multiple additional cab journeys to compensate when going out because of the smaller car.

I’m absolutely furious, it’s wasted time on my holiday where it’s my wedding and honeymoon, and this is completely unacceptable.

I tried to dispute this Goldcar at the airport, but the queue after picking the key up from the machine, was 50 + people deep. I’m not prepared to wait for this sort of issue to try and resolve it with children by my side. Not only this, I've tried to contact Goldcar over the past month trying to resolve this. Every time I call, I'm told to email. Every time I email, I don't get a response. I dropped the car back on the 5th August on time but again, the queue was so large that I couldn't stay with my children by my side.