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LC Van Rental Complaints & Reviews

Low Car Van Rental / 15 seater minibus hire - unable to refund after cancelling themselves just night before

Gb
Mar 26, 2019

Low Car Van RentalI booked to hire a minibus with the LC Van Rental for 14-21 Aug 18, delivery and collection to my home address. They confirmed the collection time 0700hrs on 14 Aug 18. I received a call and an email in the evening of 13 Aug 18 stating that they cannot provide a minibus and I had to...

LCVanRental.co.uk / failed money return

De
Jan 28, 2019

Hired 17 seater minivan for funeral paid £699 including deposit. On the day of the funeral the called and cancelled, stating supplier problems. Offered full refund and a "goodwill payment" towards another vehicle which we had to source within 2 hours. After a month of phone call...

LC Van Rental / crooks! refund and promised price difference not returned

Cm
Nov 30, 2018

Our small church charity booked a 15-seater minibus for Friday 2nd to Sunday 4th November, to be delivered and collected from our premises. I paid £779.00 by BACS up front for the hire cost and refundable deposit. On the morning of the hire, I had an email and a phone call apologising profusely...

LC Van Rental / minibus van hire cancelled but not refunded

Db
Nov 28, 2018

£915 including £550 deposit paid for minibus hire. They cancelled day before it was due to be delivered as previous client had put the wrong fuel in the tank. Phone calls and emails over two months and followed by a written complaint addressed to their published address has been returned unopened...

LC Van Rental / money not returned

Sj
Nov 22, 2018

On 21st september I paid the amount of £770 to book a 7.5t truck to move house in December however i had to cancel the truck the day after booking due to unforseen circumstances... I am now 2 months in waiting for my money back! Every week i call up to get told there sending the money and...

LC Van Rental / fraudulent practice

Su
Nov 21, 2018

On 9th August, less than 24 hours before we were due to travel to France for a family holiday, LC Van Rental cancelled the 12 seater minibus we had hired from them via a message left on the answer machine (which we have retained as evidence). The excuse given was that the previous customer...

LC Van Rental / failed money return

De
Nov 20, 2018

Hired 17 seater minivan for funeral paid £699 including deposit. On the day of the funeral the called and cancelled, stating supplier problems. Offered full refund and a "goodwill payment " towards another vehicle which we had to source within 2 hours. After a month of phone calls and email...

LC Van Rental / non return of monies

Br
Nov 01, 2018

Booked a17 seater coach to take a disabled badminton team to Scotland, paid £1190, on the morning of delivery they rang and said the coach was unavailable due previous hirer filling it with petrol and not diesel.Managed to secure another coach but have not had any money refunded despite the...

LC Van Rental / mini bus hire

Gi
Oct 22, 2018

Close van rental took our booking for a 16 seater minibus in August - and we paid £878 for the return journey. They called the day before we were due to travel to cancel the bus. They did the same the following week resulting in us having to pay over £300 more in taxis. I spent 4 weeks trying...

LC Van Rental / unprofessional service, and no refund of agreed charges

Ar
Sep 17, 2018

we booked a ford van for our family tour, for 10 days, 30 July to 9th Aug 2018 from paid the money by bank transfer (£1495). The vehicle was to be delivered to us on Monday 30th July at 9 am we were called at 8am that day that they wont be able to deliver the vehicle as someone had fuelled...

LC Van Rental / Deposit not returned

Ma

We booked a 9-seater minibus for our holiday in the UK in December 2010. This was confirmed with reservation number TRZ412986 and we paid a deposit of GBP400. On 22 December 2010 we cancelled the minibus (Tony from LC Van Rental's suggestion) because they could only offer us a...