CB Vehicle Rental and Leasing GoldCar Rental Cancellation of my contract : 15 days of car rental

GoldCar Rental – Cancellation of my contract : 15 days of car rental

ROSE MARIE PEREIRA épouse CUVIER of US

Aug 03, 2025 8:47 am EDT

Verified customer

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Reference 27695917 Driver Name ROSE MARIE PEREIRA epouse CUVIER. Pick up details 26.07.2025 14H00 PALMA DE MALLORCA aeropuerto. Return 10.08.2025 PMI 14H00
My flight AF1656 arrived at 22 pm
I waited for 1,5H before being attended to being said that the contract was cancelled because I did not pick it up within the 6 hours.
I did not call because I did not know this rule. I had booked through bsp-auto.com REF 299141235.
I did complain. I did not have any other possibility than book another car for 1 day. The least that this company can do is reimburse 100% of the payment of 379 euros.

Claimed loss: Two weeks of service and loss of 379 euros

Desired outcome: I would appreciate the reimburse of 100 % of the 379 euros.

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