The complaint has been investigated and
resolved to the customer's satisfactionResolved GoldCar Rental — avoid goldcar spain - fabricated damage after car return is their common practice
resolved to the customer's satisfaction
I rented car in Gran Canaria airport in 29th October. In the place you find out that you have no coverage of damages regardless of reservation conditions in your voucher issued by dealer. You are forced to buy additional insurance which is several times higher then price of the rental. If you refuse you need to pay deposit 1100 EUR, which is the trick because you will never get back it in full amount - after you return home they always fabricate some damage and assign to you. Before I took car I got checkout protocol, which had marked damaged places. I checked car myself and I found many other scratches and small paint damages not marked in protocol. I told it to their employer in garage and insist on him to add them to protocol. He added them and he signed it so every part of the car was marked. When I returned car, nobody was present at the workplace during opening hours so I had to leave keys in box and went to catch a plane. Next day I received brief e-mail below from "noreply" address that I will be charged for 330 euros for some 2 scratches, which of course were there before my checkout. This attempt to assign old scratches to you is their common practise and this is all fraud. Then they purposely do not have any contact e-mail address, so you can only raise a query on their support centre and futile wait for answer.
The complaint has been investigated and resolved to the customer's satisfaction.