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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:22 am EDT
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GoldCar Rental car rental

dys [protected]
from 09/05/17 -16/05/17
I rented a car from Gold car - and returned the car on 16 May 2017 with no additional damage/scratch and I only charged used €11 fuel, so I did limited driving - to and from the airport .
When I returned the car, the company charged me €200 for a scratch which did not occur during my rental. My three travelling companions confirmed this to the girl at Gold car desk. I disputed this, I asked for a copy of invoices and related paperwork, Gold car told it would be emailed to me. I have received no communication of any kind from Gold car.
The only advise offer from Gold car was I should take out the full insurance cover with them in future even though I have a separate excess policy.

I booked my rental through the car broker "do you spain". I have emailed them twice since my return and I have no response or acknowledgement from them.

I will taking this through my bank and the European Consumer Centre to get a full refund .
As a regular customer and car rental, i have enough experience to know unethical behaviour.

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6:23 am EDT
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GoldCar Rental reclamo carburante mancante alla consenga (2/8)

Salve!
Sono cliente Goldcar con codice: 8261247.
Ho già fatto alcuni noleggi con la Vostra compagnia e sono rimasto molto soddisfatto, a parte l'impossibilità materiale di ottenere la fattura dei noleggi per problemi del Vostro sito che Vi invito a risolvere.
Vi scrivo queste rimostranze con riferimento al noleggio da me eseguito lo scorso 20 giugno all'aeroporto di Fiumicino.
Si tratta del contratto [protected], relativi all'autovettura targata FJ080FS.
Dopo avere ritirato l'auto e ultimato la discesa della rampa di uscita dal parcheggio dell'aerostazione mi sono accorto che il livello del serbatoio era a 6/8.
Nell'impossibilità di ritornare al parcheggio della Vostra compagnia per degli impellenti impegni su Roma, ho tentato più volte di telefonare al numero telefonico ([protected]) dell'agenza di Fiumicino per segnalare l'inconveniente, ma era continuamente occupato.
Ho riconsegnato l'auto puntualmente il successivo 23 giugno 2017.
Posto che all'atto del prelievo dell'autovettura segnava Km. 6334 e alla riconsegna segnava Km. 6433, ne deriva che ho in tutto percorso Km. 99.
Nel fare il pieno prima della riconsegna ho rabboccato un totale di 76, 65 litri, come è dimostrato dallo scontrino che vi allego, avendo peraltro eseguito il pagamento con Bancomat onde tracciare la data, l'ora e il luogo della transazione, oltre all'importo pagato (€ 26, 10) e ai litri di benzina riversati nel serbatoio della Vostra autovettura.
Non avendo potuto impiegare più di 5 litri di benzina per percorrere i Km. 99 che ho effettivamente percorso utilizzando la vostra autovettura, ne deriva che i restanti 12, 65 litri di carburante da me pagato hanno compensato il rabocco dei 2/8 ed oltre di carburante mancante all'atto del ritiro dell'autovettura.
Per quanto sopra Vi invito a rimborsarmi nel modo che riterrete più opportuno l'importo corrispondente a circa 13 di carburante non fornitomi e da me pagato.
Allego copia dello scontrino della stazione di servizio IP Service ove ho eseguito il pieno alle ore 15:57 del 23-06-2017, poco prima di riconsegnare l'autovettura a Fiumicino.
In attesa di un Vostro cortese riscontro porgo distinti saluti.

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6:30 am EDT

GoldCar Rental goldcar withholding majority of deposit due to damages, on rental car that were there when we picked up the car.

Client Number: [protected]

We rented a car via Goldcar Malaga, which we picked up on the 7th of June 2017.
The contract showed a number of scratches on the vehicle, which we of course investigated before leaving the parking garage.
Additional significant scratches and bumps were found and documented via photos.

We then showed the pictures to the agent who then updated the contract, signed and stamped it.

When we returned the car, the offices were closed and we dropped the keys as aggreed.

Now, three days later we only receive a small margin of the deposite.

I have called customer service who just replies that this is due to damages on the vehicle. Only place to report an complaint is through a site, where no photo proofs can be uploaded.

The car has only been used on the road and has been parked in a private garage most of the time. We are absolutely certain, that no additional damages has happened

Resulution: Please return the full amount of our deposite.

We have rented cars many times before and this is the first time such a thing has happened. Very rude and very sad that this is accepted by some.

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12:15 am EDT
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GoldCar Rental lack of comprehensive email contact details on goldcar website

Hello,

I am looking to travel to Italy in a month time with friends and want to rent 2 cars. Have been trying to find by all means a point of contact with Goldcar to better understand payment methods.

I did see on the website debit cards are not accepted in Italy and last night I called the Italian number provided on the site and the guy on the phone assured me any cards that have Visa or Mastercard are accepted.

We all have bank debit cards with Visa or Mastercard included (examples attached in pics). Are these accepted or not? I do not want to make a reservation and lose the money because we have the wrong kind of cards.

Need this sorted out ASAP.

Thanks
Joanna

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Update by Ioana Jidveian
Jun 22, 2017 12:17 am EDT

I have seen a lot of negative comments regarding Goldcar rentals, and hope the lower rates advertised are not a scam..

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10:13 am EDT
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GoldCar Rental goldcar alicante

Contract ref [protected]

I rented a car from Goldcar - - and returned the car on 02 June with no additional damage and a quarter tank of fuel.
I then 3 days later was informed they had charged me €1100 for various damage that was nothing to do with me and was either there at collection or was done after i dropped the car off at check in I was not asked to agree or sign anything, I have been in constant contact through @Goldcarcares with no satisfaction at all, the internet is full of stories like this and highlights what a dishonest company you are, your staff at Alicante were rude unhelpful and in one case very aggresive
I will be taking this matter further and through and the European Consumer
Centre.
An absolute disgrace

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7:06 am EDT
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GoldCar Rental charge applied for non existent damage

Contract ref [protected]

I rented a car from Goldcar - I am a Goldcar Club member - and returned the car on 13 June with no additional damage and a quarter tank of fuel.
I then noticed on Friday they had charged my credit card £750
I called them and they told me to email [protected]@goldcar.es which i did. I have received no acknowledgement or communication from Goldcar.
I was told by the call centre that there was damage to two doors which I deny.
When I returned the car no mention was made of this, I was not asked to agree or sign anything, I have received no communication of any kind from Goldcar.
I will taking this through my bank and the European Consumer Centre.
An absolute disgrace

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Update by Neil Roden
Jun 21, 2017 2:09 am EDT

Victoria
I gave sent an email to cs@goldcar.es as instructed by your call centre...do I need to do anything else ?
Neil

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6:04 pm EDT
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GoldCar Rental rental fraud

Got totally ripped off by Goldcar. Charged us for 'Super Relax Cover' that we never knew we had opted for. Trying to claim back they are denying we contacted them during the hire period, which we did so, they deny anything misleading at the counter (both of our car hire parties were unaware we had suddenly opted for the super cover choice), they sent incorrect details on confirmation emails, the figures on the paperwork (during a fraught time) were incomprehensible and of which one was what we believed to be the deposit under the selection we choose when booking online.
For BOTH of us to have had this happen MUST say something about operating procedures for clarity and transparency.
The whole experience was more wrought iron than goldcar.

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3:27 pm EDT
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GoldCar Rental car rental reservation not honored

I booked a car rental through GoldCar Italy. I was scheduled to pick up my car from Linate airport on May 28, 2017 at 7 PM. When I was informed that my flight with British Airways was canceled, I called the GoldCar customer service number to notify them that I would not be picking up the car on the 28th, but would do so on the 29th of May. The customer service rep told me that this would be no issue, and the car will be ready for me. I asked him to send me an email, and he said it is not necessary because he will add a note to the reservation.

Upon arrival to Linate, I go to GoldCar to pick up my car. I show the woman my reservation confirmation, which referenced the car type and the price, and she informed me that there is no car for me. She told me she could give me a smaller car at a much higher price. I explained to her my conversation, she looked up the reservation on her system, saw that there was a note on the account about my late pickup, and said that the rep should have changed the date and that there is nothing that she could do about it. After 30 minutes of heated discussion, I finally decided to accept the car they had at 220% of the original cost because my options were limited.

GoldCar did not honor the original reservation, they provided me with a smaller car, and they admitted that the customer service rep had noted the account and that they were at fault. This is bait and switch and is criminal.

As a resolution, I expect to have a refund of the excess amount at a minimum, and because I accepted a smaller car, I should pay a lower rate for the whole reservation. My original booking number with GoldCar was [protected] and the amount due was 154.29 Euro. The amount I had to pay was 370 Euro. I've attached a photo of the original reservation and of my credit card statement detailing the GoldCar charge.

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Update by jjefadams
Jun 21, 2017 10:07 am EDT

I have contacted your support many times. In each instance, the person I correspond with tells me that it is not the fault of GoldCar. I don't understand why my reservation was honored because I called to notify GoldCar of the delay AND the account was noted. What more should I have done? Why didn't customer service at GoldCar set up a new reservation if that was what needed to be done? It's best to stay away from this company.

Here is the latest reply from GoldCar customer support:

Dear Mr. Adams,
Thank you for your observations about your car hire experience with us.
Your opinion is important to us and is the key to our commitment to fulfill our customer’s expectations.
We are sorry to inform you that Goldcar can only keep the car booked for a certain period of time, once this time period has passed and the customer has not collected their car, the vehicle will be hire out if necessary due to demand. In these cases, we advise the customer to make a new booking if the delay is over 24h.
We apologize for any inconvenience.
We would like to thank you again for your time and your evaluation of our service.
We hope to see you again soon and remember, for any further information about your car hire, please visit our website www.goldcar.es

Kind regards,

Itziar

Update by jjefadams
Jun 15, 2017 8:57 am EDT

Actually, this was entirely in GoldCar's hands. I called to notify you so my original reservation would still be in place. I had the car rented for that first day. GoldCar decided to rent it to someone else. That was the company's decision, not mine. When the account was noted, it was the company's duty to keep my car there until I picked it up. Was that not unreasonable for me to expect that you would do so?

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10:32 am EDT
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GoldCar Rental unethical behavior

We like to make an complaint about the way we were missinformed about the terms of renting a car! We was not informed in advance that we have two choices: to pay 1100 in deposit or 292 euro in incurence when getting the car, we think that we have been cheated ! If we had known this before then we wouldnt have hired a car from you and we will not do so again! And we will not recomend you to anyone! One more thing: the lady behind the desk told us to leave the car emphty of petrol when returning the car, she didnt tell us that if we left it full we would get money back, missinformed again! This is not an okey behavior, next time we will choose Centauro insteed, we had non of theese problems with them last time! In case you wouldlike to contact us to make som sort of compensation our contractnb is [protected], datos del vehiculo: 8630JWX, email: [protected]@gmail.com, otherwise dont bather! Fanny and Janne Magnusson, Sweden

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11:03 am EDT
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GoldCar Rental unethical behaviour - expensive car charges not relating to our time of rental on a car that has not been immobilised for repair.

Goldcar
Messenger
Conversation information with a Goldcar representative

Goldcar
Messenger

Messages

MON 23:59 5th June 2017

John
Thank you for hiring with GOLDCAR.
We are writing to inform you of the details of a charge on your contract [protected]
from 29/05/2017 to 02/06/2017:
Type Concept Units Amount Total
Charge Check-In Front door 1 1 200, 00 € 200, 00 €
Charge Check-In Rear door 1 1 200, 00 € 200, 00 €

TOTAL: 400, 00 €

OUR RESPONSE

can some one PLEASE HELP US WITH THIS AS THIS DID NOT HAPPEN AND WE ARE VERY UPSET AND WE CANNOT GET HOLD OF ANYONE
TUES 07:46 6th June 2017

GOLDCAR RESPONSE

Hello John,

Thank you for contacting us.

Please find attached related to this damages.

As you may know our policy establishes that if when the car is returned we found any damage that wasn't marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility. Did you mark all the possible damages the car could have on the form?

Please send us your copy of this document. Meanwhile we are contacting our offices in order to clarify this matter ASAP.

Thanks!

MY RESPONSE

TUES 09:58

Hi there, thank you coming back to me. When we picked up the car at Alicante airport it was not in bay 164 as we were told, so a lady from the kiosk had to use the key to find the car which was in a very dark corner of the car park far away from kiosk. When we checked for scratches the form bore no relevance to the sheet that was given to us and I did check the car but was confused but it was so very dark I could not see anything and the marked areas on the sheet did not appear on the car which led me to believe this was not the right car. I did try to get the attention of the girl who showed us to the car, but she was with somebody else and there were lots of people waiting to speak to her. so I think maybe the car we were supposed to get was not the car that we actually did get. We drove to a villa on a complex in Guardamar del segura, called El Raso, we parked the car in the villa, our friends came to stay and parked in front of the villa, so nobody could drive the car out of the villa. We stayed 4 days and did not drive anywhere until we left for the airport which was at 4am in the morning, and did not stop or meet anybody on the road. We parked it in a bay with no surrounding cars at 4.30am in the morning. We dropped the keys off in the key box as there were not staff there. So it is not possible for the scratches to made when the car was in our care, so if this is the right car you are talking about, the scratches must have been made after we left the care there. Please do not take the money from our credit card as it really has nothing to do with us.

Thank you for your attention
Kind regards
John O'Sullivan
John

TUES 15:47

GOLDCAR RESPONSE

Hello John,

Please note that our offices referred us the check in/out form signed by you at the counters. As you can check there none of the damages charged (front and rear doors) weren't marked on the check in. Therefore, these damages were registered as new ones.
The only person directly related to these damages is you as the owner of this contract.

The only way we would have to proof contrary on this is that you provided us photos of the state of the car on collection (attaching dates and hours they were made) demonstrating that these damages were already on the car or weren't made during your rental.

Thanks!
TUES 17:56

OUR RESPONSE

WED 06:38 7th June 2017

No I cannot check this now. But bay number 164 was empty. I think the confusion is that it is possible that the forms given to us relate to another car, as I said it looked like it had less marks than on the form... my query is did she give me the wrong car? and when she said bay 164 and the car was not there, it was in a very dark corner on its own at the back of the car park and the girl at the kiosk in the car park was looking for it with the key... why was the car not in the bay we were told?
WED 10:50

AGAIN WE RESPOND

Hello again, I am really concerned and upset about this situation, especially as I have now had some advice from a friend of mine who works for a car hire company, and, after googling your company seeing so many negative reviews about additional costs. I am so surprised, especially as I have always been very satisfied. I have been hiring cars all over the world for many years, and due to the nature of my business, intend to continue. A lot of which have included many vehicles with Goldcar and feel very disappointed that having entered into a trustworthy contract with Goldcar in Alicante that I am having to explain a situation which I genuinely have nothing to do with. I am not responsible for the scratches and don't feel that I should have to pay for someone else's! Also, for your information the cost for the scratches are highly inflated as I have been informed that the cost should be far less than indicated. Also, I don't understand why you are hiring out damaged cars and expect customers to pay for damages not relating to them, this is not common practice in any business unless it has been advertised or informed at the time of booking. When I am booking my car the photographs of the rental cars appear as new and there is no indication that I am paying for a damaged car? Can you explain this to me. I am appealing to you to sort this our on my behalf, as soon as you can. I am leaving for another business trip in two weeks time and don't want to be in a situation where I wont ever use Goldcar again. I appreciate all your help. Thank you, John

THURS 10:45 8th June 2017

GOLDCAR RESPONSE

Hello John,

Please let me clarify you how our policy works in case of damages.

First of all, you have to know that all the cars are handed to customers with some usage from previous rentals. For that reason they have to follow a damage procedure in which the customer have to mark all the pre-existent markings or scratches the car could have had. Why is this that way? Because we have an extra service called “Super Relax” cover which customers can add to their contract and forget about any damages that the bodywork, or external mirrors could have during their rentals. On those cases the cars are not checked, but our agents mark on their forms any new markings they recognised and save it in our database in order to send the car to reparation in the future. This reparation cannot be done immediately, because we have always a huge demand of cars every month, so they have to continue renting the cars until they find some time to immobilise this vehicle and send it to garage. For that reason is essential to mark any pre-existent damages the car could have whenever the customer is hiring without our additional coverage.

On the other hand, according to provision 6.1 of our general T&Cs (www.goldcar.es/en/tc) : “the amount charged to customers for damages to the vehicle is computed according to the assessment made by an independent adjuster. Alternatively, if an external assessment cannot be made, customers will be charged the amount resulting from a preliminary assessment made by qualified Goldcar staff, according to the rates published in Annex I hereto, which are known and consented to by the customers.” Please fine attached our Annex I with the damages relation costs.

At this point we cannot do anything else, unless there's a photo or proof that can demonstrate this damage was already on the car.

Thanks!

THURS 12:00

Hello, how very disappointed and disheartened I am, so you are saying even if the damage had nothing to do with me, I am responsible for the cost? I really do not wish to pay for somebody else's damage regardless of your terms and conditions and policies that you say you put in place . There was nether any mention to me about the Super Relax option or at any time was I offered this alternative service, including the excess damage waiver, which by the way every other single time I have rented a car, this excess was always offered to me. The only thing the girl at the Goldcar rental kiosk pointed out to me, was that as I had rented a car with a full to full petrol policy, she told me that there would not be any petrol stations open at the very early time of the morning i was dropping the car off, (I PASSED 2 THAT WERE OPEN ON THE WAY IN UP THE COAST ROAD) so all she did was take my card, and debited it for 14.95euro so I would not be charged the 50euros excess for petrol and debited my card for 1163 euros for the excess car damage. At no time was anything else discussed, she was very unhelpful and rude, however i am used to this and take this with a pinch of salt, as it seems to be the normal behaviour, and I am in customer services myself so know that they just doing their job. She did send us to the wrong level to find the Goldcar car park, and my wife speaks Spanish, so its not as if we could not understand, and my wife heard her apathy and could tell that she really was not bothered about our rental, on top of which my main complaint, is that she sent us to the wrong bay so again the mistake must have been made her. So are you saying that there is nothing i can do to not pay this amount? Can I appeal to an ombudsman or contact your legal department? Thank you, John
09:34

GOLDCARD RESPONSE

Hello John,

Please note that our agents are completely sure that the damages addressed were related to the car with plate 2633JPR. They keep a careful track of all car's plates in order to avoid any misunderstanding of these kind. Therefore, despite you had a little confusion finding the car, they saved the plate and registered all new damages on this model.
As we said previously, unless you can provide any photos of the car on collection (attaching hour and dates) that demonstrate these damages were already on the car when you collected.

If you want to raise a formal complaint, you can always put a query into our website here: https://www.goldcar.es/en/atencionCliente/. At the bottom right side of the page, you'll see a button to report a problem.

Seen by Goldcar at 09:34

12:33 Friday 9th June 2017

Can I please have your name as a reference, and can you please supply me with an email address so that I can proceed further with my complaint. Thank you, John

NO FURTHER CONTACT VIA MESSENGER
THIS IS MY CURRENT CONTACT WITH YOU...

EVEN THOUGH IT HAS NOTHING TO DO WITH ME, WHY HAS THE CAR NOT HAD THE WORK DONE? AND YET I HAVE STILL BEEN CHARGED. IS THIS LEGAL. GOLDCAR HAVE CLEARLY SATED AND I QUOTE FROM A RESPONSE FROM GOLDCAR AS IN ABOVE TEXT...'This reparation cannot be done immediately, because we have always a huge demand of cars every month, so they have to continue renting the cars until they find some time to immobilise this vehicle and send it to garage. For that reason is essential to mark any pre-existent damages the car could have whenever the customer is hiring without our additional coverage.'

I SAY, clearly these very small scratches, which i reiterate should not cost €200 each, have not been repaired as the car can still be used.

Small scratches have appeared whilst not in my care, they have charged an extortionate amount for the repair of the scratches BUT have not actually undertaken the repair work, and have taken my money from my credit card. This is an abuse my trust and feel this is an unethical standard of practice.

I request a full refund.

Thank you for your attention,
John O'Sullivan

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GoldCar Rental car hire insurance

Goldcar rental desk at Palma Airport, Majorca.

We purchased and pre-paid for our car hire insurance through Argus Car Hire. We have also complained to Argus Car Hire.
We printed and presented our voucher at the desk, as instructed by the email confirmation of our booking.

Firstly, the car we booked was not available so we had to have a larger size.
Secondly, the lady on the desk would not accept that our insurance was sufficient and only covered third party damage. Although we told her that it did, but she insisted that any scratch would cost us thousands of Euros and that we needed to but extra insurance. All four of us witnessed her aggressive behaviour. She made us pay over 200 Euros extra.

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5:29 am EDT
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GoldCar Rental car rental - malaga

I have a holiday home in La Cala de Mijas and fly regularly to Malaga Airport. I own a car in Spain which I leave (off road) at my apartment. My usual mode of transport from the airport on arrival is taxi, costing 50-55 euros each way. When I flew to Malaga 22nd - 29th April 2017, I decided to take advantage of a Ryanair promotion, offering car hire for the week at £38.21, which I booked and paid for. On arrival at Malaga I went to the Gold Car desk as instructed. I was offered an automatic for an additional 20 euros, which I accepted. The documentation was completed at the desk and I was asked to sign to confirm no damage to the car, without even seeing the car. After completing the documentation, we were directed along the car hire hall and out of the terminal to a car park. We then had to take the lift up one floor and then to find the vehicle. It seemed a nice vehicle and a quick check confirmed no significant damage to the car. When I arrived at our apartment I checked the documentation and then realised that I had been charged 20 euros per day. This was excessive, especially as the car would only be used to travel to and from the airport. I called the Gold Car telephone number and was told to return the car to Malaga airport within 24 hours and they would change it for the car originally booked. I returned the car the following morning and was shocked to be accused of a small scratch on the front wing. I had driven the car from the airport to my apartment and then back to the airport, entirely without incident, and the "scratch" would certainly not have been my fault. After a heated discussion I had no choice but to agree to pay 80 euros for the repair. I was son upset and angry at being treated like this, I refused to take the car that I had already booked and paid for. I wanted nothing to do with a company that could treat me this way. I have since received my credit card statement and found that the charge for the upgrade has not been refunded. In addition to the £38.21 paid for the original hire car, I have a charge of £122.40 (upgrade for the week) and £69.94 (presumably for the damage I did not cause). In total the entire unfortunate experience has cost me £230.01 just to have the use of a car for less than 24 hours, and to travel only from Malaga airport to La Cala de Mijas and back. I feel that I am the victim of an elaborate scam and request an immediate refund of £192.34. I understand that I will lose the £38.21 originally paid as it was my decision to not take the car. I will be taking the matter up with my credit card company. Copies of all relevant documents are attached.
Ryanair booking ref: ES803811290
Gold Car Agreement: [protected]

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GoldCar Rental goldcar spain - fabricated damage after car return... again

On the 16th May we collected the car at the Gran Canaria- Las Palmas airport office on contract number [protected]. Our credit card was charged with 1100€ deposit plus another 103€ fuel fee (for a Volkswagen Polo 1.2 ... let´s be more realistic in how much a fuel tank costs!) We were handed the contract(still inside the airport terminal) and attached a check-in, check-out form that had 13 marked crosses indicating damage by the rental company. We were advised to check the damages and in case of there being more damage to the car to ask the staff report/add any more damage.

Once outside the terminal and ready to depart with the car, we checked the car and noticed 7 more damages that we not reported on the form handed to us inside the airport terminal. This checkout form was signed by the GoldCar staff member Dalia (please see attached form duly signed).

On the 20th May when we returned the car, the person that received the car didn't even check the car. We asked 3 times if it was necessary to check the car and/or sign anything and she replied "no, the car is ok". We showed the checkin/checkout form and she reconfirmed one last time before leaving assuming all was ok.

On the 22nd May we received an email from [protected]@goldcar.com
for a 200€ charge for damages to the car, that were not made under our responsibility and were damages the car already had. This damage was made prior to our rental and was reported on the checkout form and validated by GoldCar staff Dalia.

We request the urgent refund of this 200€ charge which is a fabricated damage by Goldcar.

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Update by Sérgio Salgado
May 25, 2017 5:11 pm EDT

Dear Victoria R., I have submitted the complaint through the link you sent, but this link does not allow us to attach documents.( File number 1255289)
In order for our complaint to make sense the check-in/check-out form must be presented. It's not correct that your site/link doesn't allow to attach documents. Not good customer service at all.

Update by Sérgio Salgado
May 25, 2017 8:26 am EDT

Dear Victoria R.
Thank you for your reply . I have already sent an email to cs@goldcar.com in regards to this matter but have not received a reply. In my opinion Goldcar should at least have a standard automatic message saying that the request has been received and that we could expect a reply within so many days, but nothing. This shows poor customer service as a reply is given quicker on a complaints webpage instead of directly by the company. 
I will make another complaint on the link that you indicated. Can you tell me how long a reply will take through this channel ?
Best Regards
Sérgio Salgado

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GoldCar Rental administrative fee - parking ticket

Date of pick up: 01/04/2017
Date of drop off: 04/04/2017
Contract number: [protected]
The story is simple, I got a parking ticket in Italy. I had to leave the city and couldn't pay the ticket anyway because the post office was closed. I left all the documents in the car. When i dropped off the car the office was not open yet. And I thought - they are gonna just charge me for the ticket - like in my friend's case. Nope, Goldcar charges for administrative costs of identifying the driver. Funny, cause I should be given money back for trying to contact the company on their webpage - all the email addresses I typed were denied because apparently they are invalid. When I go to FAQ and wanna see how to open an incident it forwards me to a page which cannot be found. This is outrageous how such a company treats its customers. No wonder that they make money on stupid fees then, taking advantage of their customers. I will never ever use this company anymore.

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2:13 am EDT
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GoldCar Rental hidden charges and obligations

I went to treviso and was going to cross the border to slovenia so.I had to pay the cross border fee of 60e for 6 days. However they told me when i went to pick up the car that i had to pay 169e since I had to take the full insurance since i was going to cross the border. In the conditions there was never a mention of such condition! Really disgusted and not recommending your service!

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11:26 am EDT

GoldCar Rental fuel deposit misleading

Contract number: [protected]
Hire dates: 12 to 19 May 2017
I hired a car from Goldcar via Ryanair and collected it from Palma Airport on 12th May 2017. When I collected the car I was asked to pay a fuel deposit of 245 Euros. This car was hired on there Full-Full policy. I thought this was a bit high but I was happy to pay as I would return the car full.
I returned the car on the 19 May and received a refund of 109 Euros not 245 Euros
The fuel deposit was not only a fuel deposit it also included insurance. This was not explained at the time of completing the hire at the desk in Palma airport. The hire form is in Spanish and I'm English so it not clear that these charges have been added.
I would like a full refund of my 245 Euros as this was miss sold to me.

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GoldCar Rental contract number [protected] complain

Dear Mr/Mrs,
I am writing you because I have very big complain towards your stuff. I just returned the car to the Verona airport and had the worst experience in terms of service in my life. I picked up the car in Malpensa on Friday 12 late in the evening. The problem was that I was waiting in the line for more then 1 hour to speak with your stuff and thus I had to rush to the apartment i rent because they wouldn't open it for me later then I stated I am coming. Because of this reason I was super rushing and I didn't check the car while taking it- which is 100% mistake that I have made.
Now when I was giving the car back I asked for the solution a woman at the Goldcar desk and she started to scream at me that if I leave a deposit of over 1000€ I have to check it. She was incredibly rude and aggressive like I have never seen before in my life. I kindly asked her why is she screaming at me and she started to be even more furious. I completely assume that I should have checked it but still she cant be behaving like this to the customer. I literally just wanted to sign the papers and wait for the check that will say it happened while I had the car or not.
In the end I asked her her name and she said I have to call the police to get her name because she wont give it to me. She just said that she is the head officer of this Verona stand.
For me it was extremely terrifying experience because I completely assume my mistake but still a company cannot be treating his clients like this. I am sorry but I will never ever use services from your company again.

I would recommend you to give your stuff more lessons about how they should treat your customers because I am sure I am not the only one that will quit using your services because of the bad behavior of your stuff.

Bests,

Mgr. Martina Smirova, MBA

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GoldCar Rental too much costs for the rental - complaint - contrato - [protected]

Hello Goldcar. I´ve sent my complaint earlier via your direct mail addres. But i have not got an answer. I here by sent it again and hope that you will give me a positive answer. Unfortunately i cannot attach my original rental deal with you but the deal have the reference number: ES805131490
Under here you have the E-mail I sent to you the 9 maj 2017.

Hello Goldcar

I´ve just been on a visit to Malaga. And I did rent a car from you.

Cause to much activities the man that serviced me at the Goldcardesk Wednesday night – did not have the time to explain the costs at the receipt.

I have already by the time I rented the car through on-line service – payed for an insurance. But when I was standing there at the desk your man could not explain to me – in a way I could understand.

At last I decided to sign the contract so we could come further. But I still don't understand ?

I put a foto of the contract and the other things I don't understand :

“Costes operac” 25, 62 Euro
“C.Extra V. Diesel” 8, 26 Euro
“Cobertura Super“ 82, 60 Euro
“Entrega Fuera“ 33, 06 Euro

I dont understand all those things. I have payed for the rental through your on-line service and I off course – have a receipt on that. I am sure you now.

If there comes so many extra costs to rent a car, then your prices are wrong and miss-leading. This is not okay !

I do insist to get the to much charged refunded.

Yours Kim Nøhr

Denmark

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Evgant
, RU
Aug 08, 2018 2:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

08.08.2018.Hello. Just returned from Alicante. Before my trip I choose a car in Gold car rental and paid all rental price, including super relax cover via Visa card for 14 days of my staying in Spain. In confirmed reservation details were clearly written that “amount to be paid-0.00”. For normal person it means that you paid everything and you can enjoy the time with selected car. After arrival to Alicante Airport desk of gold car rental, the manager said that he will make ONLY fuel deposit and after time of rental the deposit will be returned, after checking if the fuel tank would be full. After payment of deposit, manager gave me the hole list payment of rental price. Immediately was found a lot of hidden payments, which were not explained before payment:
1. C.extra V.Diesel- I didn’t reserve a diesel car, so it was made without my permission and was not announced by manager.
2. Upgrade- I didn’t make any upgrade!
3. Mega Relax Cover. I didn’t order this option.

Totally I paid 150 euro of hidden payments.
The qualification of manager ( Damian Maciei)of Gold car rental in Alicante airport is very poor and unsatisfactorily, who could not explained why I have to pay more and that some payments are not included in prepaid payment.

Why Gold car rental do not inform the clients of hidden item during reservation via website?

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GoldCar Rental leon saksida, car rental from 24th of march till 10. april

I've recently rented a car in Spain through Goldcar. The car that I've received had an electric problem that's why I've phoned to the telephone number that was gently given to me at the desk.
After my return I've got the bill from my mobile provider for that call.
And now after one month another one as I called twice for another matter.
Both calls for cca 100 euros.
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GoldCar Rental complaint about deposit not yet refund for more than a month.

I rented a car to the goldcar Larnaka airport agency from the 13th to the 17th of february 2017 and took an insurance. I returned it in time without any damages. Despite all my relaunching to the agency, the initial deposit which represent an amount of 1100 euros is still not refunded. Such things should never happen. I really need this money now, I hope you will act fast and do a commercial gesture.

My rental information are below :
Name : Armanet
Surname : Tanguy
contract number : [protected]
Client code : 9776569

Tanguy Armanet.

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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