The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
GoldCar Rentaladdebito non giustificato su carta di credito al rientro.

S
This review was posted by
a verified customer
Verified customer

Stefano franchi - italy
nº expediente: 1288183
Goldcar mi ha addebitato 315, 40 euro per un "check in - aleta delantera".
1 - ho riconsegnato la macchina senza nessun danno
2 - un vostro incaricato mi ha detto che la vettura era ok
3 - non ho ricevuto nessuna e-mail delle ragioni dell'addebito, ho trovato io le fatture sul vostro sito
4 - ho telefonato al numero di assistenza clienti, dove sono rimasto in attesa, parecchi minuti, pagando 30 euro di telefono, per avere una e-mail di contatto
5 - ho inviato le foto al costumer service, il 15 giugno, che provano che ho restituito la macchina nelle stesse condizioni in cui l'ho ritirata. (foto del ritiro 1 maggio e foto della riconsegna 8 maggio)
Sono ancora in attesa di una risposta...

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • GoldCar Rental's response · Jul 04, 2017

    Dear Stephano,

    Thanks for your comment.

    We're trying to improve our services and your opinion is essential to do so.

    First of all we want to appoint that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility. Did you follow this procedure and mark all the possible damages on collection?

    Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter. You can do so, here: https://www.goldcar.es/en/atencionCliente/ (at the bottom right side of the page there's a button to submit a query).

    Thank you.

    Kind regards,
    Victoria R.

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