GoIbibo review: Not received the refund amount even after more than a month has passed

Dear Sir/Madam,

I (Shamsher Singh Dhakarwal) booked my train ticket from Ghaziabad to lucknow on 19/07/2023 but transaction could not mature, perhaps due to some problem while entering the password but the amount was deducted from my HSBC Credit card XXXX XXXX XXXX 0086.

I received a message from your side that my amount deducted i.e. Rs. 1207.55 will be refunded. Thereafter, I received a 2nd message that a refund amount has been initiated and will be in my bank within 7 day but it has not been refunded till date.

I am attaching below the copies of messages received from your side, for your reference and records.

In case of any problem you can transfer my amount in my PNB Bank A/c No. [protected]; RTGS- PUNB0089810; Sector- Gama, Greater Noida -201308

With regards,

S S Dhakarwal | शमशेर सिंह ढकरवाल

Mobile : [protected]

YESB32000178740

RRN for refund ID: rfnd_MFeMSoQhCPQJnW

Refund Amount ₹ 1,207 . 55

Initiated On 19th Jul, 2023

Payment Amount ₹ 1,207 . 55

Payment Id pay_MFdsm3cIdfvUcb

Payment Via

XXXX-XXXX-XXXX-0086

Card

Mobile Number +[protected]

Email [protected]@gmail.com