Globe Telecom review: customer care representative

I, Mark Julius Unciano account holder of Globe at home account number [protected] is complaining Agent ricky james - ztm06772 from sterling global call center
We ordered roku on December 23 2019 8am in the morning and we asked him what are the subscription along with the roku.
He told me that we will be having 6 months free trial of Netflix but we got the roku device we keep on having error message and i was told by another agent that we dont have free subscription unless i subscribe which is totally different from what was told from the agent.
I'm formally complaining the agent because of false promise and misleading information, This agent should not be part of Globe customer care. This agent should be terminated.
All of your customer service is not well-manered. No customer care at all.
They should be trained on how to respect your customer or else all of your customer will not be a happy camper.