The complaint has been investigated and
resolved to the customer's satisfactionResolved Global Personals — Cancellation of Subscription
resolved to the customer's satisfaction
After cancelling a subscription I was stunned to have £29.95 taken from my Paypal account for membership free. It seems that with this company when you telephone in your cancellation request it only lasts until just before the next payment is due to be taken. Beware - check your messages on the site and if you open them you are not entitled to a refund. I will be taking this further, any bad press for this company will not go amiss. Dreadful customer service, patronising, and disrespectful. I advise go elsewhere for online dating.