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4.0 55 Reviews 55 Complaints
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UADreams.com complaints 55

ComplaintsBoard
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12:14 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Gifts delivery

I sent my girlfriend a gift for her daughter’s birthday - a doll and a cake. In my message to the support center, I indicated that I would like to receive confirmation of the delivery of the gift, namely a photo or video of the girl with the gift. It is advisable to show all the contents of the parcel so that I can be sure that what I have chosen is delivered. The girl thanked me yesterday for the gift, but our chat is scheduled for December 12, 2023, and I would like to be sure that the gift was definitely delivered. I would still like for my request to be fulfilled and for me to receive a photo of the girl with my gifts.

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Resolved

My problem was resolved and I got the photo that proved the delivery of my present. Thanks a lot!

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8:59 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Picture quality

The girl sent me photos that were attached to the letter. As usual, I clicked the button to accept photos and downloaded them to my computer. When I opened the photos, they seemed blurry and not of the quality that I expected, because these are photos from a professional photo shoot. The photo format is the same as it was before and the image parameters are also good. But why then are they blurry on my screen? Please check this problem and suggest a solution. Thank you in advance.

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Resolved

The support manager contacted me and solved my problem. Thanks a lot!

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R
4:22 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Video file

I wrote a letter to my girlfriend and attached a video of me wishing her a happy birthday. I did everything as usual and clicked the “attach video” button. I was surprised when my girlfriend did not react to my congratulations and there was a feeling that she was offended thinking that I had forgotten about the holiday. Then I realized that she did not receive my video and she confirmed it. I want to know what happened to my video file and why it wasn’t attached correctly? Or maybe my girlfriend’s translator simply didn’t accept the file?

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Resolved

My complain has been resolved! Thank you!

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Is UADreams.com legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of UADreams.com's website. The legitimacy of UADreams.com requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with UADreams.com, especially when browsing their offerings or sharing personal information.

UADreams.com earns 42% level of Trustworthiness

Moderate Safety Advisory: UADreams.com has a 42% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

UADreams.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We have received reports that the website associated with UADreams.com is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

However ComplaintsBoard has detected that:

  • UADreams.com has registered the domain name for uadreams.com for more than one year, which may indicate stability and longevity.
  • Uadreams.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Uadreams.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Uadreams.com you are considering visiting, which is associated with UADreams.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several mixed reviews for UADreams.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
  • UADreams.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
  • Adult content may be available on uadreams.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
ComplaintsBoard
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6:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Decorated letters

I received a letter from my girlfriend and she said, “I hope you liked the way I designed the letter for you.” The letter was in the usual format but with a note that it was a “decor letter”. Maybe the translator mistakenly forgot to enable this function and the letter was not decorated? I reloaded my Mac and checked the image settings and it seems to be ok. They charged me a larger fee for 1 mail, so I would like the problem to be solved. I hope that the error will be corrected and I want to receive my letter in the format that my girlfriend wanted.

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Resolved

My complain has been resolved and the error has been fixed. Thanks a lot for your assistance!

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ComplaintsBoard
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6:09 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com audio files

My girlfriend Anna from Kiev and I like exchanging audio files though the site and we do it very often. I didn't have any problems with opening them on my computer as well as on my phone before. Yesterday I got audio message from Anna before the chat and couldn't open it. I pushed the button "play" but nothing happened. I checked the sound settings on my computer as well as on my phone but it was ok and other files and videos were playing correctly. The problem was with that exact file Anna sent to me. She wasn't on line and I suppose she wanted to inform me about this with the help of this message. I still cannot open the file and I need some help.

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Resolved

Everything is fine now and my problem has been resolved. The audio file was opened and the manager helped me.

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ComplaintsBoard
J
3:56 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Video chat

Yesterday I had this problem in chat. I saw an image of a girl in the camera but only half her head. This has never happened before. It feels like they changed the design of the chat window itself and now not everything is displayed correctly. I tried rebooting the phone and tried changing camera settings. Maybe my camera has nothing to do with it but still I tried to somehow solve this problem. The girl said that everything is ok on her part and she sees the full image of her screen and my image is also displayed correctly. What could be the problem?

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Resolved

I was contacted by technical support manager and my problem was resolved. Thank you very much!

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4:00 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Video chat

Today I couldn't chat with my girlfriend. Or rather, we managed to chat, but I had some difficulties and spent half an hour trying to enter the chat. At first I didn’t see that my girlfriend was online although she wrote me an SMS through the site saying that she was waiting for me in the chat room. I rebooted my computer and router several times and re-entered my password and login on the site but nothing changed. I wrote to technical support but they didn't answer probably because it was Sunday and a day off. But then I finally saw Natalia online and I was very grateful to her for her patience. We had a great chat but I was still very nervous due to the technical glitch. May I know what the reason was? How can I make sure this problem doesn’t arise again?

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Resolved

Thanks a lot! I was contacted by support manager and my problem is resolved!

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3:41 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Gift delivery. I want to be sure my lady will get her flowers in time.

Please help me to solve the problem. I'm not sure if my gift will be delivered on Sunday for my girlfriend's birthday or not. Yesterday I wrote to the support center that I bought a gift for a girl Oksana from Zaporozhye - a large bouquet of red roses and a box of chocolates and asked to deliver it to her home on Sunday morning. The support center did not answer me and now I do not know if my gift will be delivered on time. I am very worried about this. I hope my gift will be delivered and the support center manager will answer my message.

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Resolved

My flowers were delivered in time and I got reply from the agency. My problem was resolved. Thanks a lot!

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G
2:53 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Writing letters. “ send” button was not active

I was writing a letter to my girlfriend last night and when I wanted to send it the 'send' button didn't work. I rebooted the computer and modem to make sure the problem was not on my side. I inserted the text of the letter again (it's good that I saved it in advance) and tried to send it but when I clicked on the “send” button nothing happened. Then it turned out that I sent the same letter three times and the payment was also charged for three letters. Please solve this problem and also compensate for wrong taken payment because these were three identical letters. Thank you in advance.

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Resolved

My complaint has been resolved. The "send" button is active and the e-mail credits were returned. Thank you!

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4:13 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Translation services. No German translation.

I was happy that uadreams translated the girl's letters into my native language- German. Of course I could translate the letter with the help of an electronic translator myself but it is more convenient if the agency does it and it saves my time a lot. And in chats they always answered me in German too. Perhaps my girlfriend has a new interpreter but I have been receiving only the English version of the letter from the girl and no German. And in the chat they also answered in English and I had to waste time and translate messages into German. Is it possible to return the previous interpreter if possible? Or send the German version of the letters please. And in the chat it would be great if they answered in German as they did before. Thanks in advance!

Desired outcome: I wish they provide German translation and not only English

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Resolved

My complaint has been resolved! I am happy my letters are translated into German again. Thank you!

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M
12:26 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Video chat. No video image.

I didn't see any of the girls yesterday when I went to the video chat. They wrote that they didn't see me either. I hope this problem will be fixed? Maybe this is due to the fact that I am in Ukraine at the moment? When I was in the USA everything worked very well and I never had any problems with the chat.

When I click on the start chat button, the video does not appear and I see just a black screen. The girl says that she sees her video image but she doesn't see me either.I checked my internet speed and everything is fine. My lap top is also working well and I didn't use any applications that could slow down the data transfer rate. I think it's a problem of uadreams.

Desired outcome: To avoid problems with the image during the chat

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Resolved

My complain was solved! Thank you!

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4:33 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Exchange gifts

I am talking to a wonderful girl on your website and recently ordered her a gift - a large box of chocolates. But then it turned out that the girl was allergic to chocolate. She says she treated her guests with candy at a birthday party. This is good, but it would be great if the girl could exchange a gift that she doesn't like or doesn't fit for some reason for something she would like to receive. When I asked what to give, she said that nothing was needed. An unusually modest girl;) That's why I stopped at sweets, because I thought that all girls love them, but here is such an unexpected situation. Therefore, please give the girls the opportunity to exchange gifts for something else.

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Resolved

Thank you very much for resolving my problem!

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8:47 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Sms messages

I have recently encountered several problems with the delivery of SMS messages to my girl. I know that single text message can contain a maximum of 140 characters, so I guess I've exceeded limit of characters. As I understand, lady does not need to have an internet connection to receive sms? I have noticed that messages sent through your site were delayed. It is possible to fix? I hope, you will improve functionality of this option.

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Resolved

Thanks a lot for your help!

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2:25 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Translation of message

I received a first letter from a girl on your site who expressed interest in getting to know me better. As a non-native speaker of Ukrainian language, I relied on the translation provided by interpreters to understand the content of the letter accurately. I hope that you will treat this complaint with the seriousness it deserves and take appropriate action to improve the translation services on your dating site. I believe that by addressing these concerns promptly, you can significantly enhance the user experience on your dating site and foster a more inclusive and engaging environment for all users.

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Resolved

Very fast resolving! Thanks!

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5:55 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Video Chat

The video chat service consistently exhibited bad video quality and no audio. I would like to make a test chat before next chat with my girl. I have to check my high-speed internet and all compatible devices to know if problem lies with your platform or mine devices. I hope that you will take my complaint seriously.

Thank you for your attention to this matter.

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Resolved

Thank you very much!

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8:28 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Problem with audio file

I am writing to express my dissatisfaction regarding the recent transmission of an audio file through your site. I encountered several issues. The audio file I sent was of significant importance, and I expected it to be transmitted without any degradation in quality. However, upon playback by the girl, it was evident that the audio had suffered from significant distortion, making it difficult to understand and interpret. When I encountered these issues, I attempted to seek assistance from your customer support team and here. Now I am looking forward for your answer and help.

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Resolved

Thank you!

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6:31 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Flower delivery

I am writing about the flower delivery service provided by your company. On 25.06.2023, I placed an order for a bouquet of flowers to be delivered to my girl. First and foremost, the delivery of the flowers was delayed a little bit. The order was placed well in advance, ensuring that the flowers would arrive on the girl's birthday. Anyway thank you, that the quality of the bouquet was good. I would like to bring to your attention that I have been a loyal customer of your site for several years and have recommended your services to friends and family.

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Resolved

Thank you a lot!

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4:14 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Mail error

The specific error I encountered was with delivering letter. This error prevented me from to set up exactly time for video chat with girl and of course disrupted my overall experience on your website. I attempted to resolve the issue from my side, but to no avail. I have tried to send a letter via different browsers and even devices, but no result. If necessary, I am willing to provide additional information or cooperate in any way that will assist you in resolving this issue. I hope for a swift resolution. Thank you for your attention to this matter.

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Resolved

Thank you!

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7:38 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com Payment in currency

I recently visited one of your branches and met a girl. Everything was great, I'm very happy. I doubted whether to take the services of an interpreter, but then I was even glad that I agreed. The translator Julia from the Lutsk branch was very professional and just a good person and a beautiful girl. Here's one thing I didn't like, that I couldn't pay for transfers in either dollars or euros. I paid by card for 4 hours, but when they ended,. I was sure that I could pay in cash in dollars or euros. The translator said that payment is possible only in hryvnia. I had to look for an exchanger, spend time on this. Of course, I understand that it was necessary to think about it in advance, but why don't you take payment in foreign currency?

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Update by Glen45451
Jun 23, 2023 4:39 am EDT

My girlfriend's daughter had a birthday and I wanted to please her by ordering a gift through your website. But I must admit that the choice of gifts for children is very small, just a few positions. There are so many things on the Internet for different tastes for both girls and boys. I asked your support department for the opportunity to make a special order and bought a Baby Born doll for the child, which she had long dreamed of. But still, I recommend that you expand the range of gifts for children, because they love it so much when they are pleased with or without reason.

Resolved

Thank you a lot!

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3:36 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UADreams.com SMS Service

I am writing about problems I have been experiencing with the SMS delivery service provided by your company. Despite being a loyal customer and relying on your services, I have encountered significant difficulties with the delivery of my SMS messages to my girl. On numerous occasions, my SMS messages have been delivered with significant delays. I hope, you'll check and fix it. I trust that you value your customers' satisfaction and will take this complaint seriously.

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Resolved

Thanks for your help very much!

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Overview of UADreams.com complaint handling

UADreams.com reviews first appeared on Complaints Board on Jun 7, 2014. The latest review Gifts delivery was posted on Dec 9, 2023. The latest complaint Gifts delivery was resolved on Dec 09, 2023. UADreams.com has an average consumer rating of 4 stars from 55 reviews. UADreams.com has resolved 42 complaints.
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  1. UADreams.com contacts

  2. UADreams.com phone numbers
    +1 (315) 849-4959
    +1 (315) 849-4959
    Click up if you have successfully reached UADreams.com by calling +1 (315) 849-4959 phone number 0 0 users reported that they have successfully reached UADreams.com by calling +1 (315) 849-4959 phone number Click up if you have UNsuccessfully reached UADreams.com by calling +1 (315) 849-4959 phone number 0 0 users reported that they have UNsuccessfully reached UADreams.com by calling +1 (315) 849-4959 phone number
    United States
    +380 964 369 096
    +380 964 369 096
    Click up if you have successfully reached UADreams.com by calling +380 964 369 096 phone number 5 5 users reported that they have successfully reached UADreams.com by calling +380 964 369 096 phone number Click up if you have UNsuccessfully reached UADreams.com by calling +380 964 369 096 phone number 0 0 users reported that they have UNsuccessfully reached UADreams.com by calling +380 964 369 096 phone number
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    Trip Coordinator In Ukraine
  3. UADreams.com emails
  4. UADreams.com address
    Kiev, Ukraine
  5. UADreams.com social media
UADreams.com Category
UADreams.com is related to the Dating Services category.

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