Global Personals
Reviews and Complaints

I just wish to close account as I am too old to worry any more about finding a partner

Ron ellis

hello dear my nick name ozi my ID number [protected] please i want to cancel my accaunt next month dont take a money my bank accaunt please thanks

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.
Regards
support@globalpersonals.co.uk

Huskies56: If you have been the victim of card fraud we suggest you immediately contact your bank who with our help will investigate the transaction. When a card fraud like this happens we are as much a victim as you are so we will assist with any prosecution that is brought. Information on how to identify our transactions, what they are for and how to deal with card fraud can be found here: www.gpl-cc.com. support@globalpersonals.co.uk

I had NEVER EVER heard of Global Personals until I saw a payment to them taken by a debit card from my account which at the time the payment was taken was locked away in my safe ! I was outraged and want to know how the hell this company have mnanaged to debit a card when I have never transacted with them in my life. I use my card very rarely as I am on a very low income. I looked up this company on the internet and was horrified to see that it is a dating site, Clearly I have been skimmed or whatever the modern day terminology is but how can that happen when the card was locked away and not used for ages and ages anywhere ? My bank have been very helpful about this but that is NOT the point. I would love to get hold of the alleged "Dater" who has stolen my card details and they would be listening to a few very non lovey dovey words from me to say the least !

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.

To Emma (emh85): In order to subscribe and for us to deduct any payments from your grandmother's card she would have had to select the upgrade option and then enter all her credit or debit card details and possibly her 3DSecure bank authorisation details before her bank would allows us to draw funds. Any refunds we authorise would take between 3 to 5 working days to arrive depending on your bank, so 'a week later' may not have been enough time.

To 'Unauthorisedrefunds': This practice would be impossible for us to do because the card handling authorities would not allow us the means to do so, however you may have been the victim of genuine card fraud. We cannot report that to the issuing bank only the card holder can. By telling you to report this to the bank we are not only following the correct banking instructions on your behalf, but we are also following the correct banking instructions for avoiding you being accused of money laundering. Once reported to the bank they will investigate how the fraud has occurred, prevent your card from being re-used in this way and if upheld would refund the payments. We fully co-operate with the banks in identifying card fraud as it ultimately hurts us too. I'm sorry that you have expressed your opinion this way but obviously no company could get banking or credit card handling facilities if this was really the way they operated.

Regards
support@globalpersonals.co.uk

I was charged by Global Personals Ltd. Two separate amounts, within a few days of each other.
I have never joined a dating site. I do not subscribe to any of their publications. When I noticed the charges, I contacted them and they said that my details do not match what they have linked to may card. I asked them to refund, they refused and said for me to make my bank do a chargeback. So what did they do after I complained about the first two debits?
They then charged four new random amounts.
This is because they then knew that the random account number that they had phished was active.

This is fraud perpetrated by Global Personals as they are the only unauthorised transactions I have ever had on my credit card. No other transactions have been made, so that then proves that the one organisation responsible for fraudulent activity on my card is the debiting organisation, Global Personals.

From this, is would seem the case that Global Personals has a policy of skimming random credit card numbers hoping that people do not notice the billing, get their bank to do a random refund so that Global Personals gets to keep the cash, or that customers just let them keep it as they are not sure if they subscribed to one of their sites or not.

Global Personals have proven themselves to be credit scammers, and operate by illegally and fraudulently phishing credit card accounts.

Hi Henniee,

Sorry for the delayed response. I hope that you were able to get in touch with our customer care team regarding your request for a refund. If not, please email press@globalpersonals.co.uk with details of your request and I will forward it to our customer care team for you.

Best wishes,

Michaela

Good Day

I cancelled my subscription and membership about 1 and a half months ago, why do you still took money out of my account, please refund me.
henniee.ludick@gmail.com or hennet@absamail.co.za

Hi Titis,

For help with your account and how to access it, please email support@globalpersonals.co.uk with details of your query and the customer care team will get back to you shortly.

Best wishes,

Michaela
Global Personals

Hi Joy,

That doesn't sound quite right. Please could you send the following details in an email to press@globalpersonals.co.uk and we will look into it for you?

- Your user ID
- The email address you used to sign up to the site with
- Details of what has happened

If you have any further questions, please feel free to email us and we will get back to you as soon as possible.

Best wishes,

Michaela
Global Personals

I have an account with Elite singles which the subscription was taken on the 25th January.
I can't remember my password but even when I put the new one it does not open.
My email is mmatcheke1965@gmail.com.

I have an account with Elite singles which I paid subscription but I can't log in
I think is better to cancell

Palvirk007@gmail.com this is my email I need to stop money out from my account right now & refund my all money thanks

Unauthorize debits from my credit card

Back in June of this year i rang Global Personals to cancel a subscription with them. To my surprise in October i get a call from my banks security department asking i new anything about a transaction of £60 between myself and Global Personals. I didn't and as a precaution i cancelled my card. I emailed the company who told me that without certain details they couldn't help. While i looked for these i tested the website by putting in my email to see if it recognised it, lo and behold 'no account is attached to this email address' flagged up. So it was clear i didn't have an account and that i had cancelled. Eventually, after i had given them the details needed, i was informed that " this is a repeat payment for your membership, " and was provided with a membership number. I was also told that i could cancel this between the hours of blah blah blah. I checked this number by requesting to my change password and was told an email had been sent. Again, this email never arrived, this was all wrong. Today i called them up and spoke to 'Brian' I asked him to check this membership number and he confirmed my name and email address. When I mentioned that my email wasnt recognised by the site as having an account 'Brian' told me to contact my email provider and find out why they were not getting through, LOL. Top class customer service, its the email providers fault! When i mentioned i had cancelled the service in June he asked ridiculous questions like "What date and time was that?" as if i could remember, also the had "no record of such a call". Apparently im supposed to keep records 6 months after cancelling just to be sure it's done? Eventually i got him to cancel this number, i asked for a cancellation number and was told "there is no such thing". He told me an email has been sent confirming this. GUESS WHAT? NO EMAIL HAS ARRIVED! This time i have written down the date and time and who i spoke to, because if this happens again its a legal matter. The only advice i can give is when you cancel, any emails they send confirming, keep. it's clear they don't so they can deny it later.

I have been charged the sum of £14.99 through Paypal and I cannot find out what this is for

please don't cheat by debiting my account .
i am not interested in your scam .i will cancel with card division .
habib

Sir

I have notice d every month an amount is going from my card, and I am informing you that it MUST BE CANCELLED WITH IMMIDIATE EFFECT and also I will be going to my bank to cancel all future transaction . In future anything going I will be forced to contact my legal advise . GPL- CC.COM GB R115.00

Habib Shaikhnag
herbie1911@telkomsa.net

From: ComplaintsBoard.com [mailto:noreply@complaintsboard.com]
Sent: 08 April 2015 01:20 AM
To: herbie1911@telkomsa.net; herbie1911@telkomsa.net
Subject: New comment posted on "Global Personals Ltd"

Hi bhaishab,

A new comment has been added to Global Personals Ltd - CARD BILLING FROM MY CREDIT CARD

Sincerely,
ComplaintsBoard.com Team

I am once again informing that money of R115.00 is going out of my account, if you dont stop this stealing i will be forced to take up this matter further .

I have notice d every month an amount is going from my card, and I am informing you that it MUST BE CANCELLED WITH IMMIDIATE EFFECT and also I will be going to my bank to cancel all future transaction . In future anything going I will be forced to contact my legal advise . GPL- CC.COM GB R115.00

I am not a member of your company nor have I heard of you before. I have had large amounts of money removed for my account without my consent and I wish to have the funds returned ASAP. Please stop stealing from people like me.

SIR/MADAM
Every month I have debited on my credit card for an amount of R115.00 .Please I want a stop done to this as I have not given any permission to be debited, also I will be informing my bank to make a complete stop to this stealing which is going on .
If this don't come to an stop I will inform the police .

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

I was charged by Global Personals Ltd. Two separate amounts, within a few days of each other.
I have never joined a dating site. I do not subscribe to any of their publications. When I noticed the charges, I contacted them and they said that my details do not match what they have linked to may card. I asked them to refund, they refused and said for me to make my bank do a chargeback. So what did they do after I complained about the first two debits?
They then charged four new random amounts.
This is because they then knew that the random account number that they had phished was active.

This is fraud perpetrated by Global Personals as they are the only unauthorised transactions I have ever had on my credit card. No other transactions have been made, so that then proves that the one organisation responsible for fraudulent activity on my card is the debiting organisation, Global Personals.

From this, is would seem the case that Global Personals has a policy of skimming random credit card numbers hoping that people do not notice the billing, get their bank to do a random refund so that Global Personals gets to keep the cash, or that customers just let them keep it as they are not sure if they subscribed to one of their sites or not.

Global Personals have proven themselves to be credit scammers, and operate by illegally and fraudulently phishing credit card accounts.

Same story here. I never sign up for anything. R285 is deducted every 3 months.
Why 3 monthly? so that I may not notice?

I haven't been a member for over 6 months and now you ###ers deducted money from my account, I am unemployed have a girlfriend and not interested in this ###, you haven't taken any money for over six months and now you just take, refund the R145 back into my account and I will go to the Internet and warn people about your scam, I will contacted Carte Blance and tell them about the scam and how many people get scared by your site, if my money is not back by this afternoon I will go public on this matter

When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it including the correct cancellation process. It also has copies of Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

I have been trying for the last 6 weeks or so to cancel my subscription from this site and keep getting an error message that there is a problem with my password (necessary to confirm the cancellation of subscription) BUT it is the same password that I use to login to the website, I smell a huge scam.

I have sent several e-mails to the support desk and get an electronic (generic) response. I have also resorted to sending a registered letter to the 'mother' company in the UK and to date I have had no response electronic or otherwise

Global personals have been deducting Money from my account still Three months after i cancelled my subscription.
I cancelled as they list people in South Africa and same people are all over the world at the same time .
This whole dating game is a scam.
i sent them a request all of their website being a scam, i want my money back .
they cancelled my subscription but still taking my money this morning again (now four months after being cancelled.
Global personals have a lot of dating sites all scamming money

I joined this dating agency around May, 2017, was only on there for about a month and then cancelled as I got back together with my boyfriend.I had cancelled the dating site but have still been getting charged 99.95 AUD and $3.00 transaction fee. I have been paying it as I don't want a black mark against my name. I have tried on numerous occasions to have this payment stopped. I cancelled my credit card on 7/4/14, thinking that would stop the payments until I received another statement with the payment yesterday.

Please help me to have this cancelled and the payments stop. I am very angry that I have become part of this scam and that they can get away with it.

I have attached my statements as proof.

I hope to hear from you ASAP.

Thank you

Leonie Dunn

I was horrified when I noticed that the sum R495 had been withdrawn from my account. I do not and have not belonged to a dating website for the last six months and at that time cancelled all memberships. I have no idea who whitelabeldating is and on whose or what authority they withdrew funds from my account. This pure unadulterated stealing!
I am expecting a full apology and return of monies withdrawn.
This unlawful and unconstitutional to behave in such a manner should not be allowed and an investigation should be undertaken by the relevant authorities.
I believe I am within my legal rights to demand a refund of monies stolen from my account.
Very disgruntled!

i have had a bank statement and on the 18 jul 2017, , global personal took £59.95 out, , , i dont now what site it is for ?, , i had not been told it was being taken out of my account, , , i did not want it going out of my account at all if i had been notified i would have cancelled it, , , , my email ie a-osborne1@hotmail.co.uk

How on earth have they got my bank information? Let alone anything else... FRAUD! I want £29.95 refunded immediately!

GLOBAL PERSONALS IS DEDUCTING MONEY FOM MY CREDIT ACCOUNT ILLEGALLY. I HAVE CHANGED MY CREDIT CARD NUMBER AND THIS IS STILL HAPPENING. SUBSEQUENTLY I HAVE CONTACTED MY CREDIT PROVIDOR YET AGAIN AND NOTIFIED THE AUSTRALIAN FEDERAL POLICE.

I consider Global Personal conditions are unfair pursuant to The Unfair Terms in Consumer Contracts Regulations 1999 for the following reasons:
-the existence of an automatic renewal clause
-The numerous blockages that are imposed to make cancellation as difficult as possible. I encountered my email instructing cancellation being ignored; not being able to cancel the subscription from the site itself (although payment can be made online), very long waiting times for the telephone number given to be answered, and when one did speak to an advisor they refused to cancel. This last one happened to me three times.
-A £65 fine is excessive damages for breaching the contract's arbitrary conditions by 3 days, especially when I was abroad for those days and the five weeks previously.

If you are having problems with your password or with cancelling your subscription, email us at the address below making sure that you give us your membership id or the email address you used to subscribe and one of our agents will deal with it for you. Our customer care policy is to respond with 48 hours, but normally we will respond quicker than that.
Regards
support@globalpersonals.co.uk

I cannot unsubscribe on website - keep getting a message that my password is problematic - yet it is the same one that I use to log in - I smell a huge scam!

I have also been charged for a membership of $59.95 and I have never been on a dating website ever! When I called the customer service team they tried to insinuate that it might be my husband! We have never been on these sites ! It's a major scam !

Global personals are criminals. they rip everyone off and the only way to stop the money being taken is to stop your cre3dit card.
I am going to stir as much trouble for these criminal ### as possible
The Australian government should have a body to deal with such fraudulent behaviour.
Glenn

Global Personals,
As I have unsubscribed from your Fling site over a year ago, and informed you of my no longer requiring your services, I have decided to take legal action against your company. Your continued monthly withdrawal of the amount of $39.95 from my account is without my permission, and therefore fraud and theft.
My legal council in both the UK and Australia have advised me that they will be contacting you in the near future. Previous attempts by myself to contact you regarding this matter have gone ignored. I will not simply ignore this matter even if the funds are returned and withdrawals stopped, but will press the issue in Court due to your blatant disregard of myself and many others in this matter.
Contact me immediately on browneye_mate@hotmail.com and my response will be by way of legal action. Provide me with a telephone number by which my lawyers may contact you as previous attempts have been unsuccessful.

Tom.

to get it all back

stop taking $89.95 from me

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website. If you contact us directly on the email below, remember to use your membership id or the email you used to register to identify yourself.
Regards
support@globalpersonals.co.uk

I have not joined anything at Global Personals, but they are taking R95 from my credit card every month for the last couple of months.I have reported this to Absa Bank Disputes and am awaiting the outcome.I demand that all my money gets refunded . Alternatively i will take it up with my lawyers at Legal Wise if my money is not refunded in the very near future.

I have cancelled my subscription in June 2012 and YOU are still billing me for services that Ive unsubscribed to. PLease cancel ALL these transactions from my credit card as it is now FRAUD. Wendi Verhagen. Durban South Africa.

How to get your money back from Global Personals / White Label Dating

Who to contact first

You can't usually report a trader directly to Trading Standards. This is because not all local offices offer a public service. However, Trading Standards has an agreement with Citizens Advice to help you report the problem. You can contact either:

the Citizens Advice consumer service, or
your local Citizens Advice Bureau.

Experienced advisers will assess your problem and work out whether to pass it on to Trading Standards. However, they won’t be able to make a decision about whether Trading Standards will take on your case.

If the problem is passed on it is called a referral. When Trading Standards have received the referral, they decide whether they are able to help you and may contact you directly.

Some local Trading Standards offices do offer a drop-in service for the public. You can check whether there is one in your area by contacting your local authority or the Citizens Advice consumer helpline.
What information do you need to report a problem

Before you contact Citizens Advice, gather as much information as you can to support your problem. This will help the adviser decide if your problem can be passed on to Trading Standards.

Try to give details of:

what the problem is
what you know about the trader
paperwork, including bills, invoices, quotes and estimates or contracts
notes of any conversations you've already had with the trader, including dates
witnesses who can confirm what you're saying
photos or video evidence of the problem.

What happens if Trading Standards take on your problem?

If Trading Standards take on your case, it’s important to know what may happen next.

The information you give Trading Standards may be passed on to other bodies with the power to take action against the trader. For example:

the Office of Fair Trading
the police
the courts service.

If there is a prosecution, you may be asked to give evidence against the trader in court.

However, not all cases end up in court. Trading Standards doesn’t have to prosecute a trader even when it's clear that a criminal offence has been committed and the trader is likely to be convicted. They can choose to take no action or to give the trader a warning.

If a trader is found guilty, the court has the power to award compensation of up to £5, 000 in cases where money has been lost. However, even if a trader is successfully prosecuted, you may not get your money back as the court doesn’t have to do this, particularly if the trader can’t afford to pay.

If you are awarded compensation, it can’t be any more than the value of the goods or services that you’ve lost. You usually can’t claim for distress or additional losses that are hard to put a value on.
What to do if Trading Standards can’t help you

Sometimes Trading Standards won't be able to help you personally and you may have to take other action to solve your problem. You could:

complain directly to the trader
contact a trade association if the trader is a member
use alternative dispute resolution, for example the Ombudsman
take the trader to court.

Your Citizens Advice adviser will be able to tell you what else you can do to solve your problem.

Even if they don’t take your case on, Trading Standards may still collect evidence about the trader and may decide to take action at a later date.
Next steps

To report a problem to Trading Standards, you can:

call the Citizens Advice consumer helpline
visit your local Citizens Advice Bureau. To find details of your nearest CAB, see nearest CAB.

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

Royal Borough of Windsor and Maidenhead Trading Standards

to whom this may concern global personals, today the 8/0/2012 you have debit my account once again, who are you guys, dam scammers i say wrong person to mess with i am tired of these scammers hacking peoples accounts i will be forwarding this letter on to scamwatch australia and other goverment departments to put a stop to ever you people are, i will personally shut you's down and drag you's through the courts to pay back the inncent people you have ripped off ...micheal SCAMWATCH AUSTRALIA.

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.
Regards
support@globalpersonals.co.uk

How to get your money back from Global Personals / White Label Dating

Who to contact first

You can't usually report a trader directly to Trading Standards. This is because not all local offices offer a public service. However, Trading Standards has an agreement with Citizens Advice to help you report the problem. You can contact either:

the Citizens Advice consumer service, or
your local Citizens Advice Bureau.

Experienced advisers will assess your problem and work out whether to pass it on to Trading Standards. However, they won’t be able to make a decision about whether Trading Standards will take on your case.

If the problem is passed on it is called a referral. When Trading Standards have received the referral, they decide whether they are able to help you and may contact you directly.

Some local Trading Standards offices do offer a drop-in service for the public. You can check whether there is one in your area by contacting your local authority or the Citizens Advice consumer helpline.
What information do you need to report a problem

Before you contact Citizens Advice, gather as much information as you can to support your problem. This will help the adviser decide if your problem can be passed on to Trading Standards.

Try to give details of:

what the problem is
what you know about the trader
paperwork, including bills, invoices, quotes and estimates or contracts
notes of any conversations you've already had with the trader, including dates
witnesses who can confirm what you're saying
photos or video evidence of the problem.

What happens if Trading Standards take on your problem?

If Trading Standards take on your case, it’s important to know what may happen next.

The information you give Trading Standards may be passed on to other bodies with the power to take action against the trader. For example:

the Office of Fair Trading
the police
the courts service.

If there is a prosecution, you may be asked to give evidence against the trader in court.

However, not all cases end up in court. Trading Standards doesn’t have to prosecute a trader even when it's clear that a criminal offence has been committed and the trader is likely to be convicted. They can choose to take no action or to give the trader a warning.

If a trader is found guilty, the court has the power to award compensation of up to £5, 000 in cases where money has been lost. However, even if a trader is successfully prosecuted, you may not get your money back as the court doesn’t have to do this, particularly if the trader can’t afford to pay.

If you are awarded compensation, it can’t be any more than the value of the goods or services that you’ve lost. You usually can’t claim for distress or additional losses that are hard to put a value on.
What to do if Trading Standards can’t help you

Sometimes Trading Standards won't be able to help you personally and you may have to take other action to solve your problem. You could:

complain directly to the trader
contact a trade association if the trader is a member
use alternative dispute resolution, for example the Ombudsman
take the trader to court.

Your Citizens Advice adviser will be able to tell you what else you can do to solve your problem.

Even if they don’t take your case on, Trading Standards may still collect evidence about the trader and may decide to take action at a later date.
Next steps

To report a problem to Trading Standards, you can:

call the Citizens Advice consumer helpline
visit your local Citizens Advice Bureau. To find details of your nearest CAB, see nearest CAB.

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

Royal Borough of Windsor and Maidenhead Trading Standards

The same think has just happened to me. Does anyone know how i can recover my money?

Same thing happened to me in Australia. I've never signed up to any of their sites. And been charged $39 + $89 the same day.. I've contacted my bank to notify them of this fraud. Funny thing is I envy how much they're making from this scam. I think they gather credit card information, or even have a credit card generator and they use the random card generator to bill you. If you happen to be one of the unlucky one your credit card will be hit with this charge.. They make all these dating sites to give them an excuse for their purposes of fraud.. And to collect more credit card informations. Also they setup a call center to hide behind the fact that they're doing massive fraud.

SAME THING HAPPENED TO ME, THEY NEED TO BE STOPPED, SURELY THIS IS AGAINST THE LAW

I recently inspected my credit card statements and have noted that Global Personals Ltd have been deducting money from my credit card. Global Personals LTD have charged my account as of £19.99. I do not belong to any dating/chat service. I consider this to be fraudulent in nature and practice. (maz251@hotmail.co.uk)

I have just had £19.95 taken from my account for the real radio dating site which I have been unable to log into for over a fortnight, this is totally unacceptable and I want a refund

Hi Garry,

I have passed your query on to customer care who will get in touch with you via your email address.

If you have any further questions please don't hesitate to get in touch.

Best wishes,

Michaela
Global Personals

Please my profile not login.how please give me help.

Hi Weyland,

I’m sorry you feel that way. Please rest assured that all sites powered by Global Personals are legitimate. We take fraud extremely seriously. Please also know that we value customer feedback and take your comments on board.

In response to your enquiry, we offer two types of messaging; private messaging and Introductions messaging. Private messaging allows you to send 1:1 messages to individuals and Introductions messages allow you to contact a large number of members who meet your criteria all at once; after performing a customised search, members can send an Introductions message to all of the people who meet their search criteria.

Each member is permitted to send one Introductions message - members typically tend choose to do this when they’re new to the site. These messages are a great way to reach out to lots of other members in a short space of time when you’re new to a dating site.

When a customer sends an Introduction message, we explain how the feature works: ‘Send an Introduction to members within reach and receive hundreds more responses in even less time’ and label all ‘Introduction’ messages as such in the Inbox to help customers distinguish these from private messages. To learn more about how these messages work, please go to the FAQs section of the site.

To protect the safety of our members, our team of trained moderators screen all user-generated content to confirm profiles submitted are genuine. This involves analysing pictures, profiles, diary entries and every first private messages. Our moderation team work 24 hours a day, 7 days a week to ensure that any suspicious content is highlighted and removed from our sites to protect our members.

If you would like to cancel your subscription or delete your profile, you can do this online by simply logging in to the site, go to 'Account > Site membership > Cancel my account'. You can find more detailed instructions about how to cancel your account in the FAQs section of the site.

I hope this answers your questions.

Best wishes,

Michaela

Global Personals

It's disappointing that even after Channel 4 exposed this company back in 2012 that they have been allowed to continue doing what they are doing. The Government needs to do more to crush scam companies like this and stop them preying on peoples basic needs.

Your best option to recover your funds and make sure your bank details are safe is to contact your bank, I realise given the nature of the site some people might not want to speak to their bank, but I've worked for a bank and we dealt with stuff like this on a daily basis, they aren't going to judge you and they will generally do their best to put you at ease, their first concern is to make sure you the customer get back your money and feel secure.

If you don't want to explain the situation then a potentially grey area way of solving the issue is to simply report it as an unrecognised transaction, tell them you don't recognise the company and haven't used your card for anything like that, they will simply treat it as a fraudulent transaction and you should have your money refunded fairly swiftly, they will also issue a replacement card and may take other steps to make sure your account is secure, but this effectively solves both issues. Obviously this is slightly naughty but in fairness it's not like this company is playing by the rules either.

And lastly good luck in both this and finding someone special.

I wish i had know this, i have been scammed by one of their scam sites called 'over 50's dating only today. What you are saying is consistent with what i have just experienced, before i 'joined' and was just browsing, i was amazed to find started to recieve emails at a staggering rate, i think it was close to 70 in a an of hours, and as you said i clicked on one and suprise, led me straight to payment screen.
Did not sign up straight away, recieved indignant email 'did you have a problem making payment?' i contacted one of my 'contacts' ha! (1 message free) just to thank them for the interest and to explain i could not recieve messages as not full member. As i tried to send got an abrubt message telling me could not send as i was violating the rules! there was a long list, none of which applied to my innocent 'thanks for the message but as not full member i can't reply further' so got message saying my message would not be sent and again pushing me to sign up for membership. I gave in and signed up, money taken, was now having serious doubts, went to log back in and the membership number they sent did not work! tried emailing them asking to cancel membership withing 3 hours of joining came back(email given didn't work) i am so worried i just want to cancel and not have my details kept on their files or shared.
I

This company is absolutely a scam.

I was asked to investigate them by a media outlet I freelance for.

I'll explain exactly what they are doing and you can judge for yourselves. When you send a message on one of these sites it's sent to multiple recipients but only the person you send it to can reply, this stops the sender from becoming suspicious when they receive several replies to a private message. This is done to trick people who haven't paid into paying for a membership to read said erroneous messages, after all what better way to get someone to subscribe than to fill their message inbox with messages they have to pay to read.

It's a clever scam as it preys on human need, but it has obvious flaws as you can usually tell the messages aren't intended for you, especially when they are from a woman who is looking to meet other women and you're a man. The other flaw is one of plausible deniability as this couldn't possibly be perpetrated by someone at user level, the website would have to be coded specifically to behave that way which means the website is deliberately designed as a scam first and foremost.

You'll also note that if you try to mention any of this or question anything suspicious on your profile or via diary entries that other people can see they will delete it before it appears, also if you try to communicate it to anyone via PM it strangely never reaches the recipient which also raises the spectre of them reading and vetting private messages. The other obvious sign is that the majority of people who send you messages don't appear to have viewed your profile first, well they wouldn't have as they never intended for you to read a private message they sent to someone else.

In conclusion it's abundantly clear what's going on here and it's easy to prove and test for yourself. I'll be passing my findings on to the relevant authorities, I also write freelance for a few media outlets so I'll be publishing a piece on this fairly soon.

I've just noticed that Global Peronals Ltd GB has been deducting an amount of R115.00 from my credit card for the last 24 months! I have never subscribed to any of their services, so how did this happen? David Methven

An amount of $175.04 has been deducted from my Westpac account..I cannot recall authorizing the amount..would you please supply details & refund monies paid... I have attempted a few passwords & have been unable to reset on line...
Julie Dudley
Australia

Extremely difficult to use website if unsure of company name & password

stop deducting monies from my credit card as I have not given you permission to do so, I am now contacting the fraud department at my bank and am laying charges against your company for fraud and deception, when I signed up it was for 1 month only so you either reimburse my account for the money you have deducted without my permission or I will start legal proceedings

Please I want to close my MEMBERSHIP account, IMMEDIATELY! MY EMAIL ACCOUNT IS virg4giano@gmail.com or virg4giano@yahoo.com

It is a Standard Bank cheque account. From SOUTH AFRICA.

PLEASE PLEASE CLOSE THIS MEMBERSHIP ACCOUNT AND STOP DEBITING MY ACCOUNT.

False log in never visited any site to do with global persons

I will like my account closed immediately please, , thank you...

Global personals are a horrible firm to deal with. The report by Channel 4 into their practices in 2012 is just one example of how this company scam you. There are thousands of fake profiles on this site, for example there's a village outside Skipton, North Yorkshire that has hundreds of profiles registered to it, the village doesn't contain that many people. They are still up to the same scams and it's all aimed at men.

Yesterday (25.01.15) and today, I tried to cancel my membership and complain because ...beat this ... GLOBAL PERSONALS, not me SET ME UP A PROFILE ON ANAL LOVERS, I only found out because I got an email saying I had registered. I hadn't and wouldn't, I've been so disillusioned with the site I have been looking for a way to cancel my membership.
Can you believe I cannot cancel my membership by email (yes I have found an email address), they are insisting that I cannot cancel any other way than by ringing them in working hours. The customer service agent (Brian - not likely his real name), refuses to cancel my membership and just keeps quoting terms and conditions at me.

So if you want to complain to global personals this is your email address - say Hi to Brian for me. support@globalpersonals.co.uk

I'd be happy if they'd just cancel my account but I suspect the one I did manage to remove (the anal lovers one) has charged me even though I didn't open it.

Totally frustrating, - customer service, quality of sites and experience are completely lacking.

Andy

The global personals site sucks. I only asked for a month and it has taken my money for 6 months and I am trying to get it removed from my account. It costed me a trip to USA, europe & much more things. What is it gonna take to make sure I never get an account with them?

I've been debited by your company, and would want a copy of what authorization I gave.
I will be reporting this to the police and fair trade ombudsman tomorrow the 19th of June 2014. I consider this theft and want the money credited back to my account immediately.

Every Google search has revealed you are a scam.

###

If I have to I will take the time to come to your Melbourne office, and trust me you will regret ripping me off.

Can you please unsubscribe me from sluttysheilers as I'm sick of getting email sent all the time thank you.

i will like my account closed immediately. Do not debit my account anymore.

I am so angry I cannot buy food>

I booked 3 months with this company eight months ago. They charged me for six months and would not repay money. I cancelled this account 4 months ago. I went away for 3 days and have come home to find out they have taken out another £90 of which i did not agree to, so I want my money back as I have nothing to live on for another week.

I have an amount of R115.00 Zar coming of my account every month. How can I stop this?
David Methven

Global Personals Ltd. are taking R145.00 off my credit card account without authorization. I want it stopped & moneys that have been taken must be returned.

Money is being taken from my account wihout my consent
Please unsubscribe

Dear Wyndham Davies,

We are an online dating services company based in Windsor, UK (the address listed in this post is not ours).

If you are unsure of the reason why we appear on your credit card statement go see www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.

If you would like to speak to our customer services team please contact support@globalpersonals.co.uk or freephone [protected].

I hope this helps,

Caroline, Global Personals.

Wow, the above comment from Global Personals Support doesn't seem automated at all.

This same thing happened to me. This morning I found a $124 charge from this company.
First, I've been in a committed relationship for 6 years, so I find it hard to believe that I accidentally had some kind of business or agreed to some kind of service or product from this company or any of it's affiliates.
Second, like the above comment, I am the only authorized user for the card charged, AND haven't been using it for weeks. So how there is a charge to it AT ALL this morning is beyond me.
Third, tried calling the US office, in New York, and it's closed. At 2pm... on a Tuesday... something is starting to reek...

I also found an article from the Channel 4 News (BBC) who discuss how Global Personals actively attempts to "trick customers into handing over more money"
http://www.channel4.com/news/fools-for-love-how-one-internet-dating-firm-dupes-clients

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

How to get your money back from Global Personals / White Label Dating

Who to contact first

You can't usually report a trader directly to Trading Standards. This is because not all local offices offer a public service. However, Trading Standards has an agreement with Citizens Advice to help you report the problem. You can contact either:

the Citizens Advice consumer service, or
your local Citizens Advice Bureau.

Experienced advisers will assess your problem and work out whether to pass it on to Trading Standards. However, they won’t be able to make a decision about whether Trading Standards will take on your case.

If the problem is passed on it is called a referral. When Trading Standards have received the referral, they decide whether they are able to help you and may contact you directly.

Some local Trading Standards offices do offer a drop-in service for the public. You can check whether there is one in your area by contacting your local authority or the Citizens Advice consumer helpline.
What information do you need to report a problem

Before you contact Citizens Advice, gather as much information as you can to support your problem. This will help the adviser decide if your problem can be passed on to Trading Standards.

Try to give details of:

what the problem is
what you know about the trader
paperwork, including bills, invoices, quotes and estimates or contracts
notes of any conversations you've already had with the trader, including dates
witnesses who can confirm what you're saying
photos or video evidence of the problem.

What happens if Trading Standards take on your problem?

If Trading Standards take on your case, it’s important to know what may happen next.

The information you give Trading Standards may be passed on to other bodies with the power to take action against the trader. For example:

the Office of Fair Trading
the police
the courts service.

If there is a prosecution, you may be asked to give evidence against the trader in court.

However, not all cases end up in court. Trading Standards doesn’t have to prosecute a trader even when it's clear that a criminal offence has been committed and the trader is likely to be convicted. They can choose to take no action or to give the trader a warning.

If a trader is found guilty, the court has the power to award compensation of up to £5, 000 in cases where money has been lost. However, even if a trader is successfully prosecuted, you may not get your money back as the court doesn’t have to do this, particularly if the trader can’t afford to pay.

If you are awarded compensation, it can’t be any more than the value of the goods or services that you’ve lost. You usually can’t claim for distress or additional losses that are hard to put a value on.
What to do if Trading Standards can’t help you

Sometimes Trading Standards won't be able to help you personally and you may have to take other action to solve your problem. You could:

complain directly to the trader
contact a trade association if the trader is a member
use alternative dispute resolution, for example the Ombudsman
take the trader to court.

Your Citizens Advice adviser will be able to tell you what else you can do to solve your problem.

Even if they don’t take your case on, Trading Standards may still collect evidence about the trader and may decide to take action at a later date.
Next steps

To report a problem to Trading Standards, you can:

call the Citizens Advice consumer helpline
visit your local Citizens Advice Bureau. To find details of your nearest CAB, see nearest CAB.

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

Royal Borough of Windsor and Maidenhead Trading Standards

The same thing has happened to me and many other people.

Have charges from SA for this company and do not subscribe to it.
As far as I am concerned this is a fraudulent scam.
Will be pressing charges and suing for damages.

Have you recently done business with anyone in Ithica, NY? I only ask because I had similar charges to my debit card recently. However, I opened my bank account this month and have only used it to make ONE purchase. So no one but myself, the bank, and an electronics store in Ithica, NY would have had my information.

On Jan 6 you deducted $45.05 from my Visa Load & Go card. I have never used you service or gave you authority to do so .Please return my money.

I have had the amount of $59.95 taken out of my account by GLOBAL PERSONALS LTD venntro.net on the 4th November. On the 3rd October $61.72 Venntro Media Group. I have no idea why. Can you help please.