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Global Personals LtdUnhappy with website service

My friend has subscribed to a website and is not satisfied that the website is genuine. He has received a letter confirming the cancellation of his membership but not receive any refund.

Hope you are able to help.

Kind regards,


L de

Please reply to:

[protected]@hotmail.com
And
[protected]@hotmail. Co. Uk


_________________________________________________________________________________


Customer service director
Global personals ltd
1 high street
Windsor
Berkshire
Sl41ld


By email: [protected]@whitelabeldating.com sunday 24 / 01 / 10

Membership details: 963692
Type: full
Band: 6 months at £64. 95
Renewal date: 14 june 2010 at 23:59:59


To whom it may concern:

I have recently signed up to your website as per the membership details above. I have already contacted your company to complaint as i believe the profiles on the website are fake and that the messages i have received are not replying to my questions in the emails. They look as if they are made by an answering machine.

As i am not satisfied with the service provided by your website, i wish to cancel the membership and receive a full refund.

Could you please do the necessary asap and let me know once you have refunded the full amount.

Kind regards,


For and on behalf of mr a de angelis

Antonio de angelis
[protected]@hotmail.com

Responses

  • Global Personals May 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hi Garry,

    I have passed your query on to customer care who will get in touch with you via your email address.

    If you have any further questions please don't hesitate to get in touch.

    Best wishes,

    Michaela
    Global Personals

    0 Votes
  • Ga
    garry93 May 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Please my profile not login.how please give me help.

    0 Votes
  • Global Personals Apr 26, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hi Weyland,

    I’m sorry you feel that way. Please rest assured that all sites powered by Global Personals are legitimate. We take fraud extremely seriously. Please also know that we value customer feedback and take your comments on board.

    In response to your enquiry, we offer two types of messaging; private messaging and Introductions messaging. Private messaging allows you to send 1:1 messages to individuals and Introductions messages allow you to contact a large number of members who meet your criteria all at once; after performing a customised search, members can send an Introductions message to all of the people who meet their search criteria.

    Each member is permitted to send one Introductions message - members typically tend choose to do this when they’re new to the site. These messages are a great way to reach out to lots of other members in a short space of time when you’re new to a dating site.

    When a customer sends an Introduction message, we explain how the feature works: ‘Send an Introduction to members within reach and receive hundreds more responses in even less time’ and label all ‘Introduction’ messages as such in the Inbox to help customers distinguish these from private messages. To learn more about how these messages work, please go to the FAQs section of the site.

    To protect the safety of our members, our team of trained moderators screen all user-generated content to confirm profiles submitted are genuine. This involves analysing pictures, profiles, diary entries and every first private messages. Our moderation team work 24 hours a day, 7 days a week to ensure that any suspicious content is highlighted and removed from our sites to protect our members.

    If you would like to cancel your subscription or delete your profile, you can do this online by simply logging in to the site, go to 'Account > Site membership > Cancel my account'. You can find more detailed instructions about how to cancel your account in the FAQs section of the site.

    I hope this answers your questions.

    Best wishes,

    Michaela

    Global Personals

    0 Votes
  • We
    Weyland Yutani Apr 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    It's disappointing that even after Channel 4 exposed this company back in 2012 that they have been allowed to continue doing what they are doing. The Government needs to do more to crush scam companies like this and stop them preying on peoples basic needs.

    Your best option to recover your funds and make sure your bank details are safe is to contact your bank, I realise given the nature of the site some people might not want to speak to their bank, but I've worked for a bank and we dealt with stuff like this on a daily basis, they aren't going to judge you and they will generally do their best to put you at ease, their first concern is to make sure you the customer get back your money and feel secure.

    If you don't want to explain the situation then a potentially grey area way of solving the issue is to simply report it as an unrecognised transaction, tell them you don't recognise the company and haven't used your card for anything like that, they will simply treat it as a fraudulent transaction and you should have your money refunded fairly swiftly, they will also issue a replacement card and may take other steps to make sure your account is secure, but this effectively solves both issues. Obviously this is slightly naughty but in fairness it's not like this company is playing by the rules either.

    And lastly good luck in both this and finding someone special.

    0 Votes
  • If
    I feel violated and scammed Apr 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I wish i had know this, i have been scammed by one of their scam sites called 'over 50's dating only today. What you are saying is consistent with what i have just experienced, before i 'joined' and was just browsing, i was amazed to find started to recieve emails at a staggering rate, i think it was close to 70 in a an of hours, and as you said i clicked on one and suprise, led me straight to payment screen.
    Did not sign up straight away, recieved indignant email 'did you have a problem making payment?' i contacted one of my 'contacts' ha! (1 message free) just to thank them for the interest and to explain i could not recieve messages as not full member. As i tried to send got an abrubt message telling me could not send as i was violating the rules! there was a long list, none of which applied to my innocent 'thanks for the message but as not full member i can't reply further' so got message saying my message would not be sent and again pushing me to sign up for membership. I gave in and signed up, money taken, was now having serious doubts, went to log back in and the membership number they sent did not work! tried emailing them asking to cancel membership withing 3 hours of joining came back(email given didn't work) i am so worried i just want to cancel and not have my details kept on their files or shared.
    I

    0 Votes
  • We
    Weyland Yutani Apr 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This company is absolutely a scam.

    I was asked to investigate them by a media outlet I freelance for.

    I'll explain exactly what they are doing and you can judge for yourselves. When you send a message on one of these sites it's sent to multiple recipients but only the person you send it to can reply, this stops the sender from becoming suspicious when they receive several replies to a private message. This is done to trick people who haven't paid into paying for a membership to read said erroneous messages, after all what better way to get someone to subscribe than to fill their message inbox with messages they have to pay to read.

    It's a clever scam as it preys on human need, but it has obvious flaws as you can usually tell the messages aren't intended for you, especially when they are from a woman who is looking to meet other women and you're a man. The other flaw is one of plausible deniability as this couldn't possibly be perpetrated by someone at user level, the website would have to be coded specifically to behave that way which means the website is deliberately designed as a scam first and foremost.

    You'll also note that if you try to mention any of this or question anything suspicious on your profile or via diary entries that other people can see they will delete it before it appears, also if you try to communicate it to anyone via PM it strangely never reaches the recipient which also raises the spectre of them reading and vetting private messages. The other obvious sign is that the majority of people who send you messages don't appear to have viewed your profile first, well they wouldn't have as they never intended for you to read a private message they sent to someone else.

    In conclusion it's abundantly clear what's going on here and it's easy to prove and test for yourself. I'll be passing my findings on to the relevant authorities, I also write freelance for a few media outlets so I'll be publishing a piece on this fairly soon.

    0 Votes
  • Da
    David Methven Dec 12, 2015

    I've just noticed that Global Peronals Ltd GB has been deducting an amount of R115.00 from my credit card for the last 24 months! I have never subscribed to any of their services, so how did this happen? David Methven

    0 Votes
  • Ju
    Julie Dudley Sep 27, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Extremely difficult to use website if unsure of company name & password

    0 Votes
  • Ju
    Julie Dudley Sep 27, 2015
    This comment was posted by
    a verified customer
    Verified customer

    An amount of $175.04 has been deducted from my Westpac account..I cannot recall authorizing the amount..would you please supply details & refund monies paid... I have attempted a few passwords & have been unable to reset on line...
    Julie Dudley
    Australia

    0 Votes
  • Ad
    Adrian Ronald Boxshall Sep 26, 2015
    This comment was posted by
    a verified customer
    Verified customer

    stop deducting monies from my credit card as I have not given you permission to do so, I am now contacting the fraud department at my bank and am laying charges against your company for fraud and deception, when I signed up it was for 1 month only so you either reimburse my account for the money you have deducted without my permission or I will start legal proceedings

    0 Votes
  • Global Personals May 18, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Hi Martin,

    We are an online dating services company based in Windsor, UK. If you are unsure of the reason why we appear on your credit card statement, please see www.gpl-cc.com. It will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.

    If you would like to speak to our customer services, please contact [email protected] or call [protected].

    I hope this helps,

    Caroline, Global Personals.

    0 Votes
  • Ma
    martin zierholz May 17, 2015

    I have been wrongfully charged by global personals ltd gpl - cc.com gb

    0 Votes
  • To
    Tony Hudd Jan 31, 2015

    At the end of my first month's membership all the emails I had received from the site were wiped off my computer. I knew about having to cancel my account but I didn't because I thought they had cancelled it anyway. I now find they have been taking £37.44 from my debit card for the last seven months. In all that time I haven't received a single message so they have been charging me for something that they haven't provided. Their Customer Service Department are totally unhelpful. This company are a disgrace. Anyone any ideas what we can do about them?

    0 Votes
  • Li
    lilbit007 Dec 24, 2014
    This comment was posted by
    a verified customer
    Verified customer

    This company is a total scam - they charged my credit card 3 times in ten minutes - now I have had to cancel my card, the day before Christmas.
    This company's website should be disabled - they should not have online access.

    0 Votes
  • Sh
    shocking behaviour Nov 19, 2014
    This comment was posted by
    a verified customer
    Verified customer

    company has done the same to me, i called up and cancelled yet they have still charged me AGAIN!! total criminals!!
    Ive contacted my credit card company to block them so hopefully it works. i also done all they said above...emailed my member ID and email address...doubt it will make a difference!! ALSO THERE IS NO WAY TO CANCEL YOU ACCOUNT ON THEIR WEBSITE, its just phone!!

    ABSOLUTE CHANCERS!!!

    0 Votes
  • Da
    daka Nov 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    many dating customer are fake and faked up addresses as well
    also scam rip off met 5/6 paid good money for bad service
    plus gone into customer care service to sort out payments
    account because just senior service previous been unable
    to resolve .Customer care service should just that to care
    the tone is harsh she feels in control of herself quite frankly
    in ur face matter a fact woman if you like to listen to message
    go to just singles you dont get refunded just drags things
    out .one membership closed one to go .I still have an account
    i just closed it is to run through to January 2014 previous i
    said to just senior site this dating site not for its very scary to
    frightening to many frauds suppose to be locals as time
    goes by find out there name is fake the address fake age
    fake i tracked it down to USA . the answer is yeh! well!!
    after the following day to scam finish amen they all want
    £1, 000s to much going on date site more fake and fraud with
    the faker .So to you www.gpl.cc.com. i 'm witness to the people s
    comments here .2 dating website been closed down take care ( avoid )
    Lady's and men too but man is strong willed fight off the evil. get scam
    too. If you go through global personal complaints look up the company
    click on complaint top right corner should read your complaint through
    the lawyer system quote the complaint get back by email and rightly so
    in a proper orderly manner will direct you .to you all you have made a complaint
    to you the company or dating site you feel violated worried anxious etc: you are
    within your rights to cancel membership and receive refund ..Company website
    do not investigate to the fullest who joins as my story goes above .Keep searching
    on global personal dating etc: true stories ..The person who wishes to have a full
    refund not possible once you activate you a register member .If at the time you get
    to know you've been violated, scam, false ID anything un- towards you will be refunded
    from the date the time you decide enough enough scaring you death cancel membership
    dont go back in thinking may get better your loose the fight to your rights .Date line website
    is not fake the people are false .Company make millions they can invest in a system tthat people
    ID match there there credentials when signing up .

    0 Votes
  • Ju
    Judy Cowton Aug 05, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have just had a deduction unauthorised have contacted my bank these people are scammers. I cancelled it, so wrong

    0 Votes
  • As
    ashley646 Jul 04, 2014

    I have had many charges of £19.95 made on my credit card which is not something that i agreed to. I have informed my credit card company who have now stopped any further transactions with the company, however i want the amount back for all the payments taken fraudulently and unknowingly from my account as i have no affiliation with this site or any sites linked to this company

    0 Votes
  • Ma
    MartinUK1 Jun 20, 2014

    Same thing has happened to me - three unauthorised transactions... not acceptable and will be reported.

    0 Votes
  • Cy
    C_Y Mar 18, 2013

    I have also had charges made against my credit card as well, and I know that I did not agree to them. It is possible for charges to be made with the card holder's permission, this is why all credit card companies have a fraud department. If it was not possible to make these charges the credit card companies would not need this department. I have sent emails to the support address, but they claim they do not see any charges made to my card and that I am supplying them the wrong information. I have even sent screen shots with the authorization information (hiding any information that will allow future charges) and they still tell me I have giving them the wrong information. I think that companies want us to dispute the charges so the banks will reimburse the card holder and never be able to get their money back from the fraudulent company. This is such a scam!!!

    0 Votes
  • Gl
    Global Personals Support Jan 23, 2013

    margaret corcoran: I'm not quite sure what you mean, but we cannot take money from your card with your permission. Contact us through our UK freephone service on [protected] and explain your situation to them and they will help you. Otherwise email us supplying your membership ID or the email address that you used to subscribe. [email protected]

    0 Votes
  • Gl
    Global Personals Support Jan 23, 2013

    dhlamini: If you are based in the UK, call [protected] and one of our agents will cancel your account for you. This is a freephone service in the UK only. Non-UK members have a facility on the website to do this. [email protected]

    0 Votes
  • Dh
    dhlamini Nov 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I visited the www.gpl-cc.com but there is no way that I can cancel the subscription please help me to cancel please .

    0 Votes
  • Ma
    margaret corcoran Oct 08, 2012

    global personal gpl-cc.com is taking 25 61 euors from my credit card without my permisson.

    0 Votes
  • Gl
    Global Personals Support Sep 05, 2012

    All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read.
    Regards
    [email protected]

    0 Votes
  • Gl
    Global Personals Support Sep 05, 2012

    Of course our websites are not fake and we have a team of moderators who check all profiles to try and ensure that all our members are as genuine as we can determine. With over 7500 sites world wide though we cannot guarantee the credentials of all our members. We also have a legal, fair and consistent complaints process but if a member has used the site and the privileges of membership we are not always able to give a refund. If you would like to know more about who we are, why you have been billed and read our Terms and Conditions of membership, please visit www.gpl-cc.com.
    Regards
    [email protected]

    0 Votes
  • Gl
    Global Personals Support Sep 05, 2012

    When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it. It also has copies of Terms and Conditions for you to read.
    Regards
    [email protected]

    1 Votes
  • Dh
    dhlamini Sep 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    deduction of my account not informed and consent need to cancel and to be refunded.

    0 Votes
  • Gr
    Grind Aug 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have been debited with R115 from global personals just now. .i need my cash back because i dont know about them.Grind Munedzi cell [protected].

    0 Votes
  • Ja
    Jabun886 Jul 10, 2012

    I have just cellphone notification of the transaction amount of R425 that was deducted in my credit card that I have no idea what was it for. May you please investigate this and the money that was deducted be returned.

    0 Votes

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