The complaint has been investigated and
resolved to the customer's satisfactionResolved Global Personals Ltd — Unhappy with website service
resolved to the customer's satisfaction
My friend has subscribed to a website and is not satisfied that the website is genuine. He has received a letter confirming the cancellation of his membership but not receive any refund.
Hope you are able to help.
Please reply to:
[protected]@hotmail. Co. Uk
Customer service director
Global personals ltd
1 high street
By email: [protected]@whitelabeldating.com sunday 24 / 01 / 10
Membership details: 963692
Band: 6 months at £64. 95
Renewal date: 14 june 2010 at 23:59:59
To whom it may concern:
I have recently signed up to your website as per the membership details above. I have already contacted your company to complaint as i believe the profiles on the website are fake and that the messages i have received are not replying to my questions in the emails. They look as if they are made by an answering machine.
As i am not satisfied with the service provided by your website, i wish to cancel the membership and receive a full refund.
Could you please do the necessary asap and let me know once you have refunded the full amount.
For and on behalf of mr a de angelis
Antonio de angelis