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Be2 Complaints Summary

108 Resolved
239 Unresolved
Our verdict: Engaging with Be2, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Be2 complaints 347

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10:41 am EST
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Be2 Solteros50.es

I want to stop my subscription right now on 29th Feb 2924, the date of my writing. No possibility on the application to cancel which is illegal. Subscription made on 13th Feb 2024. I want payments to be stopped right now. I am fed up with lies. And I want to stop this. I tried many ways, impossible.

My name is Ann Supply. Email: [protected]@gmail.com

This is the trap of my life. And I want a stop.

Thanks for cancelling.

Regards,

Ann Supply

Spain

Claimed loss: No possibility to cancel. And please no further charge on my bank account.

Desired outcome: Cancelling and no further payment.

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Update by Ann Supply
Feb 20, 2024 10:42 am EST

Subscription of one month Premium subscribed on 13th Feb 2024. Thanks any help.

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7:33 pm EST
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Be2 Scam

Have been receiving emails now solicitors letter fromThenys &Dyke with varying amounts of money stating I owe the last of which is €351.51.I originally signed with be2 understanding it to be in Ireland for 3 months paid membership after which I asked to unsubscribe. I have not had access to this site for about 18 months because I seemed to be blocked.so why would I owe money.Also I made 2 payment s in Decembers 2022 which I have statements for just to stop being hassled but it continues. I hope this can be resolved soon.

Kay Healy

Desired outcome: To have this solved asap.

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10:16 pm EST
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Be2 be2

Good afternoon team

I purchased a premium membership on 6 November 2023 (I couldn't attach the email confirmation but can forward to you separately if you require it). I had originally purchased (and had only intended) to purchase one month’s subscription (being around $25.00). However, when I checked my account I realised that it had taken $239.70 out (being a 6 month subscription).

I’m happy to pay for a month’s subscription however, I’d like to request a refund for the balance as the website made it unclear that I had purchased a 6 month subscription.

I confirm this wasn’t a matter of ‘change of mind” as I only subscribed last night, I would never intentionally purchase a subscription of this amount.

Could you please action as soon as possible.

I appreciate your help.

Kind regards

Rebecca

Claimed loss: $215

Desired outcome: I'm happy to pay for a month's subscription but I'd like to request a refund for the balance.

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Is Be2 legit?

Our verdict: Be2's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Be2 may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Be2 earns 51% level of Trustworthiness

Average Trust Update: Be2 assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

Be2.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • That one be2.com.au is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • We conducted a search on social media and found several negative reviews related to Be2. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:40 pm EDT
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Be2 Be2 Dating site payment

Signed up on 18 Sep 2023. went to do payment wich reflected as R99 (I assume it was per month) I clicked on this R99 button. Then the sytem took me to entering my card details etc (which I did) Then proceeded to payment, which all of a sudden became R395 and charged me. I attempted to cancel this payment, by pressing the cancel button while still in the payment screen, but this did not work. Again I just got billed for an amount I did select.

Desired outcome: I want my money back. Or atleast the difference. I was prepared to by R99. Not R395

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3:55 am EDT
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Be2 Be2 claiming that I still owe debt but I paid the first debt collection

I signed up for a month trial with be2 in 2021. There was no given time frame for vancellation period or that there would be an overdue fee to pay. They then sent me a debt collection letter based in New Zealand which I paid, this is proven through my credit score company that it was paid. They then recently sent another letter from a debt collector from Germany claiming I still owe be2 the money. I have emailed them but have had nothing back from them except for we are no longer in charge of your account. They claim they never received the debt collection the first time which is false as I handled it with Nz recoveries first time around.

I asked them to close my account through their preferences method ( formally as a pdf letter) to which they never responded.

Desired outcome: I'd appreciate more transparency and more responses on how to resolve this directly. I would also appreciate them to close my account as requested numerous times before. And that they close my debt case.

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10:01 am EDT
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Be2 Unauthorised payment

Hello,

I do not have an account on your site, however you deducted the premium fee from my card.

How did you get in possession of my card details.

I want the amount fully paid back to my card and cancel any subscription on my name.

I am determined to go to the police and file a complaint if you do not transfer back the amount you took from my card.

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3:44 am EDT
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Be2 Rip off merchants

Be2 does not send any reminders whatsoever but they can manage to harrass me for almost a year now. If they had sent an email that said "hey, your dues are up next week" I probably would have paid. Instead they go full attack dog with debt collection and credit ratings threats the minute they dont get their money. I do not how many times I have told be2 that I do not want to be a member anymore yet regularly demand payment.

As for "just contact us and we'll sort it out", that is utter [censored]. All they will say is pay us or else. It seems that is all they know.

Do not ever give them you credit card details

Desired outcome: leave me alone

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11:58 am EDT
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Be2 AMORE40

I want to exercise my right to withdrawal from the service, as is legally possible in Italy within the first 14 days from the subscription, and thus I want my money back as well. I've sent the withdrawal request the same day of subscription, both via email and fax at the addresses in the Amore40 website,several times now, but so far I've received no replies. I will await for a couple more days before fill a complaint for scamming to Police.

Desired outcome: I WANT MY MONEY BACK AND THE SUBSCRIPTION DELETED

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Update by kellyseveride19791979
Jul 07, 2023 8:55 am EDT

I've already sent email to cs @ be2 . com, and yet, I'm still awaiting for confirmation that subscription has been withdrawn, account deleted and, most important, I'm awaiting to receive my money back.

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3:56 am EDT
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Be2 want my money back

rgsutton.[protected]@gmail.comcontacting federal police you are a scammer looking into sueing you wanting delete my account and return my money conveniently you arseholes have delete my account not working. what part do you not understand scammer delete account send my money back pretty simple have put you into various legal help hope they throw you in jail

Desired outcome: money back and delete my account

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1:06 am EDT
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Be2 Dating company

I have tried to cancel my membership. I have filled in the cancellation form they require and sent it in well before the membership was to be renewed. But they keep withdrawing money from my account. I have complained and sent many emails. They must pay back for month april and may. I signed up only for 1 month and it was March. Within the deadline, the membership was terminated but they will not answer me as to why they are ignoring the termination sent in. On that notice it also says that due to technical problems on their own website I was not able to turn off the automatic renewal. I have explained this over and over again but it doesn't help, they don't answer my question. I have not used their services more than just the trial month of March. They will not return my money back for the months of April and May. There is no telephone nr to contact them. They have offices in many countries, it is difficult for find their HQ

Desired outcome: Please refund my money

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Update by Sara Jahanshahi
May 29, 2023 3:30 am EDT

hi

That is NOT correct. I have send you e-mail on 08 of March where i cancelled my membership. I have the e-mail. I took screen-shot of it and did send in again when i discover that you are taking money out of my account. I resend the e-mail from hte date. On 08 of march i pinted the sheet you want the customers to use, i did fill it out. I scaned and i did send in. Exactly as Be2 requires. Now you just ignore that. I contact Be2 on FB side, i resend the email from 08 of march to your colleges in Denmark because the norwegian cutomer service ignore my e-malis. NO, this is not correct and i have the proof. BUT what does it help when i sen but you ignore? I have explained and i have proof. So give my money back from april and from may. I did not used any of your services during that time because i thought my membership was ended and everything was OK. I will send this case to the consumer counsil. I will contact a lawyer and ask about this case. Even if i pay more for that service i will not stop this case until i understand what rights do you have to just take my money when the rouitne for cancelling my membership has been respected from my side. THIS is NOT customer SERVICE. I have my self bben working in service buisness in 20 years and until now i havent seen anything worse. You dont even have a tel nr where customers can contact you.

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7:59 pm EDT
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Be2 BE2 cancellation of account and cancel All future direct debits from master card

I have since cancelled my subscription with BE2 DATING prior to being automatically billed by the site. Now I am being persued for non payment of $117. Emails have been sent to customer service to cancel direct debits and subscription with no reply. There is no direct number to call to resolve this matter. I want to CANCEL IMMEDIATELY all account details and credit card details from this site.

Desired outcome: CANCEL SUBSCRIPTION AND CREDIT CARD REOCCURING DEBITS IMMEDIATELY

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5:31 pm EDT
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Be2 Money being removed from my account when services were not requested.

Hi
On the 21st of April $430.80 was removed from my account by be2 LUXEMBOURG LUX. I have never heard of this group and upon google search have discovered it is a dating site to which I am not a member. As a solo mother this is very upsetting and I am desperately trying to recover this money to help pay my bills. This is very concerning and I have also reported this to the fraud team at my bank.

Desired outcome: This money needs to be returned immediately to my account and my details removed from this fraudulent site.

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3:01 am EDT
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Be2 Dating app subscription fee

This app is deducting R1000 automatically on month on basis without my approval. I only registered for a month renewal and now they are expecting me to pay each and every month. They are harassing me to pay and even escalating the fee - This is fraud! And the only time they respond timeously is when they respond to my query about why they are deducting charges. This is extremely stressful and unacceptable!

Desired outcome: They need to stop asking for a payment which I did not approve.

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10:43 pm EDT
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Be2 Subscription & over charging

Their site mentioned a Monthly fee, accepting this charges a 6 month fee of over $300. There is no easy way on their site to cancel or refund.

This is grossly misleading and false advertising and needs to be addressed asap

This occurred 30/3/2023. There is little to bot way to contact , emails get replied with an automated reply.

Tried contacting via email and site, also Facebook messenger which gives automated reply to email

Desired outcome: Refund of money, cancel subscription

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K Pearson
, US
Apr 26, 2023 3:57 am EDT
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This is not at all true, the full amount is not made clear

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4:02 am EDT
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Be2 be2 S.a.r.l dating Australia site

You and your agents claim I have I subscribed to your substandard site for longer than one month. Now you threaten legal action yet at no time have you provided any evidence to demonstrate what time period I signed up for at when I subscribed.

Communications from you and your agents (lawyer) have been vague and generic. I have no way of knowing whether communications are genuine or fraudulent as a result. I believe the claims against me are erroneous since I never sign up to any site for more than a month.

Desired outcome: I would appreciate that the claim for compensation and threats of legal action be dropped.

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Update by gulliver conroy
Mar 23, 2023 6:18 am EDT

No, my complaint has not been resolved. I emailed your complaints board notifying them that I returned an email to the initial communication I received last year with your erroneous claim that I owed money. Above, is written the complaint is resolved because of user - my - inactivity. I have not been inactive. I wrote you again, but you replied in an email stating you could not find my initial response. You said there was no record (another error on your part) of my first email. You then stated you could do nothing by way of customer service because you lawyers were now in charge of this.

In all my time, I have never come across such a cheap, deceptive and crooked organization as yours. From a low standard site to scam-like behaviour with your pursuit of false claims to money, your organization is clearly fraudulent. I have contacted the national watchdog in Australia about this and consulted my own lawyers.

All who read this beware - do not involve yourselves with this company

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12:52 am EST
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Be2 Subscription

On 2021-08-14 I downloaded the app to see what it is all about. I did not subscribe and only locked in with a free trail version. Within days I deleted the app due to false profiles and I wasn't happy with it. In October I started to get email from the site and I asked them to remove my profile from their data base and got an automatic reply of some forms that must be filled in. I never took up a subscription and never intend to take a subscription with them. Luckily I never entered my banking details on to the site. I DELETED the app from my phone and could not remember my login details. After I asked them to remove me I did not bother about it again as I fell ill and was in hospital for a while. In April 2022 I received a bill from them demanding payment. Once again I explained that I registered for a free trail and never took up the subscription and that I cannot understand why I'm getting billed from their side. The just replied that my case has been handed over to a debt collection company. I forwarded the mails to the debt collection company but it seems as if nobody is reading or understanding what I am saying to them. I kept on sending the proof that I requested my subscription to be cancelled. Now they have lawyers sending me demand of payment and threatening me with a huge amount of money that I must pay for something that I never used and asked to be cancelled. Please do not even enter this website because they are thief's and just want to make money out of you. I do not know how to sort this but I'm surely not going to pay the amount of money they are demanding from me.

Desired outcome: I would like if they can go through the records and see I never actually used the site and stop bugging me to pay money on something that I never subscribed on and they need to simplify the website specially the cancellation opt out part!!

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Update by Aimee2029
Feb 28, 2023 3:42 am EST

I will send the email but all my previous emails was just ignored and I really feel that this is just a scam to make money from people, I would like for this to be sorted asap and maybe you must just make it a bit easier for people to opt out of the website?

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7:35 pm EST
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Be2 Premium membership scam

On 18th February 2023 I signed up for a 1 month premium membership on https://www.40dejting.se. The advertised fee would have been 295 SEK. When I checked my online bank, you had charged me 996 SEK - THREE TIMES the amount I signed up for! What's worse, I can't even cancel because you are still "registering my payment" and there is literally no cancellation button. I called my bank but the payment had immediately gone through. So it either has or it hasn't, make up your minds. I have sent the highly inconvenient cancellation form you require people to email to you but I am highly skeptical that this will do the trick, based off of other people having done so in the past and still having continuously been charged by you. This is a scam and I demand you immediately return the full amount to me. I am no longer interested in doing any type of business with you.

Desired outcome: Getting the full amount back that they charged me which I did NOT authorise.

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Update by Twitch13
Mar 02, 2023 5:07 am EST

I can confirm that I have received the money back.

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6:33 am EST
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Be2 Premium membership subscription

On 30/01/2023 I was scammed an amount of R1776 by Be2 single40sdating.co.za which becomes single40sdating.com when you login. The site said premium membership subscription of 6 months will be R74 per month but after I put my bank card details this turned to R1776 and when I pressed the cancel button I was redirected to the page that congratulated me for my subscription andconfirmed payment of R1776 which I did not consent to.

Indeed this amount has gone off my account and I had not at all budgeted for this. On the same day, 30/01/2023, I sent them an email requesting that they cancel the membership and refund me my money. I indicated that I am open to paying for 1 month as I looked at a few messages on my profile and responded after the premium subscription activation. Today is 03 February and my email has still not been replied to or acknowledged. When I went to the contact form on their website the page is blank.

They shouldn't have taken the money from my account to begin with. It's wrong for them to scam users by giving them the option to press "cancel" on the transactions knowing that this will result in them still deducting money from user's bank accounts.

Desired outcome: I would like Be2 to immediatley cancel my subscription and refund me my money urgently please. They can deduct 1 month subscription fee if needs be.

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Update by AnonzaP
Feb 09, 2023 4:41 am EST

This is to inform the public and the Complaints Board that I have written an email to Be2 requesting that they cancel my account and refund me as the subscription WAS AN ERROR ON THEIR PART.

Their response has been attached to this post.

1. They are not acknowledging the fact that they TOOK MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION. I pressed CANCEL on their payment page and they still took funds from my account. I did not even receive a push notification from my bank as I usually do for legitimate transactions.

2. They have confirmed that my membership will only be cancelled after 6 months despite my request for immediate cancellation. Does the fact that I requested this cancellation immediately after being erroneously signed up not count for anything?

3. Their cold and blaming responses indicate to me that this is indeed a scam and their intent is nothing else but to take money from users of their site.

I would like to once again warn the public and the Complaints Board about Be2 and its websites. They all behave like one big scam.

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Update by AnonzaP
Feb 07, 2023 4:29 am EST

Dear Be2. Your website stated that the 6 month subscription is R74. You didn't mention anything about R1776 until I was at the payment page. And also, please note that I did NOT purchase your subscription. Your website took me to a payment page where I found out about this R1776 for the first time. This is when I selected the option to CANCEL, meaning I no longer wished to purchase or make payment. However, your website still proceeded to collect funds from my account. Also, how does R74 x 6 become R1776?

1. Please refund my money. As I said, I'm willing to allow 1 month payment since I had a look at some profiles and replied to some messages after you took my money.

2. Your website has a problem which clearly shows that it is likely a scam. You placed the option to CANCEL on your payment page to deceive people into thinking they are cancelling the transaction when it instead proceeds to collect funds from people's accounts.

3. I requested that you cancel the membership immediately after this all happened on the 30th of January 2023. I still haven't received a response to my email to this day 07th February 2023. Please attend to my cancelation request email (sent to your customer care email address since your contact form doesn't work) which was sent to you on the 30th of January 2023. Why is it such a problem to cancel a membership I never even subscribed to?

4. I would like this complaint to be recorded here on this public platform so that everyone gets to see what kind of dating site you are and how you treat your customers.

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1:16 pm EST
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Be2 Membership and subscription cancelation

I joined Single40sdating site on the 17/12/2022, while I was less than a week on the site I have realized that most male profile are fake profile, I tried to cancel it but for full 3 weeks when trying to cancel their subscription i was getting an error their cancelation page keep on saying the cancelation form is not yet available. On the 14/01/2023 I finally succeeded in getting their cancelation form, I completed it and submitted it to their email address which is [protected]@single40sdating.co.za, and they never responded until the 17/01/2023 which was my last day of their subscription and they told me that they can only cancel it on the 17/02/2023, saying i have to pay for the subscription of R999 because I didn't send them the request within their deadline but that deadline was never communicated when signing up and I have been willing to cancel their crap site profile. I am failing to understand as to why am I being binding to be with them while I don't want to and being rejected to delete and remove my personal information on their app.

And what also upsets me they have been trying to debit me that R999 every day and they are costing me for no reason, I am now owing my bank for all their dishonored debit. Can they please remove my details on their account, and please delete my profile, I am very devastated by what they are doing and I never benefited from their site. Since the 14/01/2023 I have been sending them emails but they are no longer responding. Kindly please help, they send me this ticket number -Ticket#[protected] for my request but it is not resolved, I won't be able to be stucked with this profile for ever. Can I be removed please and can they also stay away from my bank account.

Desired outcome: Cancel my membership subscription, delete my personal details and my account/profile and also to refrain from debit my bank account

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Update by Bonaa
Jan 31, 2023 10:36 pm EST

I did send am email to customerservice@single40sdating.co.za as per above response from be2 and copied complaints support. And know its been more than 1 week but you haven't attended to my query.. Once again can i get thid issue resolved I don't for how long should I wait for you to remove me from your app and to stay away from debiting my account. This app like I have mentioned it never benefited me but it was a waste of my money, please cancel my subscription and membership and delete my account on your profile

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Be2 be2 subscriptions

apparently the service asks for an official form through email or fax in order to cancel the premium subscriptions. I cannot believe this inconvenience is happing at the year 2023.

I did not wish to renew my subscription and I did not find the option within the app or website and i was late for sending them an email, therefore they charged me for 40 euros again as an automatic renewal.

I tried explaining them the situation through several emails and rejected everyone of them. why would i waste 40 euros for something i dont use while Im working hard to pay my university fees?

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