Glasses USA — worst ever customer service
I am thoroughly disgusted with the poor service I have received from Glasses USA.
As of yesterday, it has been 5 weeks since I placed my order (October 5) for one pair of glasses, as confirmed in an e-mail I received.
I received a second e-mail (October 15) informing me that my glasses were ready for delivery.
I still had not yet received my glasses, nearly 4 weeks later. I phoned and received no meaningful explanation. by then I was getting pretty frustrated and angry.
I phoned the company yesterday--five weeks and counting--again with no results. I was told that my glasses had only reached "the post office" on October 29--two weeks from the time I was informed that they were "on their way." (Which post office wasn't clear, although I imagine it would be the main post office in downtown Chicago, where I live.)
After that call, I decided to file a complaint with the Better Business Bureau last night, which now appears on the BBB website, as well as having been forwarded to GlassesUSA (GU). I then sent an e-mail to GU telling them what I'd done.
Big surprise, I received an e-mail from G.U. today. No apology, but someone at GU FINALLY thought to check my mailing address. Apparently my glasses were mailed to "1 Chicago, " and returned to GU.
In the e-mail I was requested to send my correct mailing address so my glasses could be resent, meaning I WOULD HAVE TO WAIT SEVERAL MORE WEEKS TO RECEIVE THEM!
No offer of expedited shipping, no "sorry for the terrible inconvenience and AGGRAVATION we caused."
Needless to say, I cancelled my order and will receive a refund.
What a bunch of jerks.
I'll be visiting my local Warby Parker brick-and-mortar optical store this week.
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