Glamour Shots — Unprofessional Photos
I stopped into Glamour Shots to see what they offer. I was shown a portfolio of their work to include their "Glamour Touch" and other specialty products. I was very impressed by the Glamour Touch since my daughter has a scar that she is very self-conscious of on her forehead. The sales woman agreed that this would take care of the scar with no problem at all. I was also told that the photos were $45 per pose per sheet. I mentioned that I wanted these pictures a my daughters senior pictures and she offered me the "Graduation Special" which would allow for us to have a free 8 x 10, which she recommended we get her picture taken in a cap and gown. I gladly made an appointment for the following week, at which time I was asked to pre-pay the $25 sitting fee.
When I arrived the following week for my daughters appointment, 5:45pm, they were running extremely late. After waiting until 6:50pm, the manager came to me and asked me to sign their paperwork, at which time I read that the "Glamour Touch" effect was $75 per pose. At no time was I ever told this prior to reading it on the paperwork. Had I known this, I would not have made the appointment at Glamour Shots as I cannot afford the $75 Glamour Touch process and I could get the pictures done elsewhere for less. I was so upset and told the manager that this information was kept from me. She argued that they always tell the customer all the process. Since she was not the woman I originally spoke with, how would she know what I was or wasn't told. Regardless, I am the customer and all she really needed to do was apologize for the "mistake" and we could have moved on. Well, she couldn't do that. What she did do was accuse me of either misunderstanding or not paying attention to the sales woman the week before. This infuriated me and I told the manager that if it wasn't for the fact that my daughter as looked forward to this all week, I would not get this done. Her response was "Well, you won't get your sitting fee back." And she proceeded away. . . which, considering how angry I was, was probably a good thing at that point.
Now we are back to waiting and waiting and waiting. Another woman came to do my daughter's make-up. It did not look very good so I offered my assistance and finished her make-up and styled her hair myself. I was not happy about this at all. Come to find out that the woman was actually a photographer and not a hair stylist or make-up artist, she was only helping out because they were short staffed.
The photographer (not the same one that attempted the hair & make-up) was actually wonderful. No complaints there.
I was waiting on my daughter and the manager came to me and said that she was going to make sure I received a free 8x10 for the trouble. She did not use a very nice tome or demeanor. I am not sure if she is aware the I was already supposed to receive one from the Graduation special, so I told her "I am supposed to get one with the Graduation special." Her nasty response, "Then that makes two, doesn't it." What a piece of work.
It is now 10:30pm (the mall closes at 9:30pm) and we are now ready to choose my daughter's pictures. There were digital 67 images to go through. The manager came over to tell us to hurry about 6 times within 15 minutes. The final time she stated, "I really would like to hit the road sometime soon as I have a life." I was shocked and appalled. I told her NOT to come near me or speak to me again.
I was told the pictures would be in the following week. We left at 11:15pm.
Exactly one week later, they called and told me the pictures were in. I went to pick them up and they could not locate them. Okay fine, I will while they look for them. 45 minutes later, still no pictures. They told me that if they could not find them this evening, they would re-order, but they would call and let me know tomorrow afternoon.
Two days later, after not hearing from anyone, I called back. I was told they did not find the pictures and they would reorder them that day. If I had not called, when exactly do you thing they would have place the re-order? Anyway, they told me that they would be ready for pick-up in one week.
After 9 days, I don;t hear from anyone. I called to see if they were in. I was told that they were mailed to my home.
Another week goes by, I call to say I have not received any pictures through the mail. They told me that is because the pictures are there waiting for me to pick them up.
I go that evening to pick up the pictures and 4 poses are missing.
Will this ever end?
So now they have to re-order the 4 poses, which will be ready in one week,.
One week later, they call me to say the pics are ready. I go there and they are still one picture short. I know the drill. . . one week.
Time get past me and it is, again, 9 days and I am call them. Oh yes, the picture is there.
When I get there, it is the wrong pose of the wrong girl. I asked for a refund as I did not want to drive down there again. I was told under no circumstances was that possible and that I should just be patient.
Patient? I have been more than patient. I am done. I don't have the picture and I don't have a refund.
For almost $400 i received:
- A ton of aggravation
- A display of unprofessionalism like never witnessed before
- A lack of respect that every customer warrants
- A loss of time, which is irreplaceable
- Some okay pictures that I could have got at JP Portraits or Olan Mills
I will tell all that I encounter not to engage in business with Glamour Shots.
Glamour Shots, Sawgrass Mills Mall, Sunrise, Florida