Touchnote Limited’s earns a 1.0-star rating from 4 reviews, showing that the majority of card senders are dissatisfied with their personalized greeting cards.
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I was liking this service but not using it as much as I thought so I decided to cancel
I was liking this service but not using it as much as I thought so I decided to cancel. Cancelling my "membership" was ridiculous and took no less than 2 hours to figure out. Ultimately I had to engage in an online email exchange to get the "auto renew" stopped on the app. If you go to settings in the app and click on manage my membership, a link pops up that says "cancel my membership". If you click on "cancel my membership" it says you must log in online. In an attempt to login online from my phone, after clicking on the link, it immediately takes me to the app so I am stuck in a circle of nonresolution. I decided to fire up my computer and login there...the problem is the website only has a box to enter an email in order to become a new subscriber...there is no place on the website to login! In the end you will have to resort to finding the correct email address to send your request to in order to cancel. TERRIBLE customer service. I'm so annoyed. Honestly the app was really cool, but if you are going to make it this difficult to cancel I am not just frustrated. I wasted more time trying to cancel this than I spent creating cards and sending them. Two thumbs down.
Touchnote Limited complaints 3
I been getting these weird postcards from Touchnote Limited since September 15
I been getting these weird postcards from Touchnote Limited since September 15. They're kinda gross and mean, and sometimes I get two in one day. I told Touchnote about it, but they haven't said anything back to me. The postcards have my name on them and they know I'm retired. It feels like someone is trying to mess with me on purpose and it's making me really mad. I wish I could do something about it, but I don't know who's sending them. Maybe I should send a letter telling them to stop.
I got Touchnote app to send postcards to my family
I got Touchnote app to send postcards to my family. I paid for a year subscription that has unlimited cards (just postage to pay). I sent 12 cards in the last month, but only 8 got to their destination. Two of the cards never made it, so I asked for a replacement. I want to cancel my subscription and get a refund, but they won't do it because of the terms and conditions. I want a refund because they didn't give me the service I paid for.
I used Touchnote last year and tried to cancel before my renewal date
I used Touchnote last year and tried to cancel before my renewal date. Their online cancellation help offered me a 50% discount to stay, so I accepted. However, I was charged the full amount a month and a half later. I tried to cancel again and was offered 50% off the "next" year. I emailed customer service to cancel and get a refund, but they said I was past the renewal date and couldn't get a refund. I wanted to cancel before being charged, but their offer was deceptive. I haven't used their service and have been trying to cancel and get a full refund of $32.16, but they won't refund me due to their policy. They tricked me.
Is Touchnote Limited legit?
Touchnote Limited earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Touchnote Limited's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Touchnote.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Touchnote.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Touchnote Limited as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Touchnote Limited have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Touchnote Limited and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
About Touchnote Limited
Touchnote's platform allows users to create and send customized postcards and greeting cards using their own photos and messages. The process is simple and user-friendly, with a range of templates and designs to choose from. Once the user has created their card, Touchnote prints and sends it to the recipient's address, anywhere in the world.
The company's mission is to make it easy and fun for people to stay connected with their loved ones, no matter where they are in the world. Touchnote's service is particularly popular with travelers, who can use the platform to send personalized postcards to friends and family back home.
Touchnote has received numerous accolades for its innovative approach to traditional mail, including being named one of the top 50 UK startups by TechCrunch in 2010. The company has also been featured in a range of media outlets, including The Guardian, The Telegraph, and Forbes.
In addition to its postcard and greeting card services, Touchnote has also launched a range of other products, including personalized photo books and calendars. The company is constantly innovating and expanding its offerings, with a focus on making it easy and fun for people to stay connected with their loved ones.
Overall, Touchnote Limited is a dynamic and innovative company that is changing the way people communicate with each other through traditional mail. With its user-friendly platform and personalized approach, Touchnote is helping people stay connected and share their experiences with their loved ones, no matter where they are in the world.
Overview of Touchnote Limited complaint handling
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Touchnote Limited contacts
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Touchnote Limited emailshelp@touchnote.com90%Confidence score: 90%Supportbusiness@touchnote.com79%Confidence score: 79%
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Touchnote Limited address4470 W Sunset Blvd # 91719, Los Angeles, California, 90027-6302, United States
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Touchnote Limited social media
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