Oklahoma City, Oklahoma
United States - 73108
I have always wanted to take some Glamour Shot photos of myself, to give as gifts to family members, and for...
I recently visited the glamour shots at Arizona Mills in Tempe Arizona.
the experience was ok in the store, it was after the session that the fun started. The makeup was ok nothing really that stood out and I agree with another poster that the makeupis caked on.
Since I dont live in Arizona I asked for my free portrait to be mailed to me. they called me in a week that my portrait was ready and that there was a re-order special for all my photos on a CD. I ordered this and was promised the photos would be re-touced and mailed to me in 2 days. this became a week and I called atleast 7 times, the manager refused to speak with me. I finally called Glamour shots customer service and was given the # of the owner. she finally got my CD and photo mailed to me but the CD is not touched as promised.
Save your money, this store is a complete rip off in prices during the session, they then call after 2 weeks to offer a discount. getting the photos is a pain and customer service is non-existent. They probably hire people with the lowest IQa and a shady background.
I had my pictures taken about a month ago at the Glamout Shots studio at the Parks Mall in Arlington, Texas. My mother, who is now deceased, had her picture taken at Glamourshots about 10-15 years ago and gave it to me as a gift, which I cherish to this day. They did her hair professionally, her make up and did a beautiful job. Considering her age, they had her wear a hat as well and it helped hide some of the flaws on the face that come with age. My experience was not the same.
The person who did my make-up and hair was the manager. He did a terrible job and hair and they were not busy - I was the only one there.
When you cake on make-up and tons of powder on a middle aged woman then she smiles, guess what, wrinkles really show up when you smile. The make up was just thrown on rediculously with no art to it at all and my hair was supposedly "done" with a curling iron stuck in it twice. I have short hair, but even I have to use the curling iron in it all over, not just in two places! I was really looking forward to the event of having my make up done professionally and a hairdo done professionally. Instead I had a flat head of straight hair and my make up looked rediculous, but I thought they knew what they were doing and it would maybe show up different in photos. I was wrong.
Now I realize why they do your make-up that way, so you HAVE to get the extra cost of the next step up with the enhancement finish for them to look halfway decent. I had cakes of make up in the wrinkles under my eyes which really showed up in the photos. My eyelashes didn't even show up and they are long and thick but since he didn't even bother using an eyelash curler you couldn't even see them. My make up
Then when you sit down to review your photos and make selections, you're sitting several feet back while they're on a computer screen and you cannot really see or get a glimpse of what your pictures will really look like until you get them. Then you have to make this decision from what you see on the tiny copy screen and pay for them. They have no refund policy. When I went to pick them up only after I called three times after their due date, I just had to accept the crappy photos anyway or have nothing for the money I paid. I can see now why you have payment
up front because if it was when you picked up the pictures, they never would be refunding all the time since everyone realizes how crappy they are!
Summarizing I am not pleased at all with the make up, the hap hazard way my hair was supposedly done and the end results. I believe i was ripped off big time and will never go there again. They only get my money once. Don't you make the same mistake.
I wish I would have read some of the Glamour shots complaints before setting up appointments for myself and three of my friends. We experienced the following:
A. I was told that that all four of us would be taken into the makeup/photo sessions at the same time...having our make up and hair done same time.
NOT! We arrived and was taken in one
at a time, as there was only one makeup
artist and one photographer...and there
was no wizard works from the make up
artist...basic make up applicatiion. Two
other customers were thrown in between the
four of us also...causing more delay
B. The prices were outrageous and the best higg dollar deal was the $195 package OF ONE POSE ONLY!!!
Prices were not discussed...just a deposit
of $20 a person I had to place two weeks
prior...then day of call to remind...I
had to fight for the four of us all getting there
and being processed same time...AGAIN...
which never happened anyway. We were
there for five hours.
C. I was told to bring clothes...when I asked if they
had any there, they said yes, but bring clothes.
Thank Goodness I brought clothes for all of
us, as the clothes they had there was HORRIBLE.
My first experience with GS...they had boas,
jewelry, tops, foils, furs, leather, etc. I have
seen better clothes at GOODWILL. Horrible
selection...I pity the person who doesn't bring
D. We were told that they enhance the ONE POSE we order...we would need to pay $80 per sheet to have further enhancing.
The basic enhancement was bad...lip lines not
covered, lines that could have been somewhat
E. From the beginning, I told them I needed a CD
for my printer to make business cards and they said they would give it to me. Also, they wanted $350 for the CD of all our shots, and of course, after spending $1200...we said no!
They charged $120 for the CD...one picture
CD! The $350 CD was sold to us for $150
ONLY due to the fact that a friend of mine
that had a GREAT experience at the arrowhead
was sold to her for $100. The CD is worthless
to them...so offering it at a bargain deal should
have been the first option.
I will have to agree with all the complaints read...except the make up artist and photographer was pleasant (we tipped the makeup artist)...but the manager who is now gone...was just not workable and you could tell there was commission involved. When I picked up the photo's I was also charged a shipping charge and the man uin charge...when asked about the minimal enghancing said...Oh, that is extra and you don't want all the imperfections gone...well...lower lip liner above the lips is a fubar...not customer age problem. 12 yrs ago they were good...now, as mentioned Olan Mills or evemJC Penny's could do as well for 75% less price or you would get way more for the money.
I had received a call from the sales rep stating that the manager came into the store to review the...
Hello, I am writing to inform you of a most unpleasant experience that we endured at the Avenues location of...
IN REPLY TO BRENDA OAKLEY: My name is miriam and i too went to glamour shots thinking i would love it but...
Ive discovered a great fashion and glamour photography studio in San Antonio called BLUDIAMOND STUDIOS, ive been to glamour shots and they ripped me off ..the manager was terrible the service was slow, the pictures were no better than wal mart..i was very very dissapointed after my experience there..someone mentioned i could get better images and better service with all the perks that glamour shots offers at BluDimaond Studios..i was already left with a bad taste in my mouth and didnt really want to go through that experience again but after some cohersing i made the reservation and founfd that bludiamond studios is a very professional company, great great photography and great make up and hairstylists also, they made me feel so relaxed and i had a really nice time..the photographer was a doll and the prices were so very affordable for such a great service they provide! ive never felt so beautiful, so thankyou BluDiamond Studios i will stick with you guys!! ladies if you want a really good studio experience and beautiful professional images that us everyday women and mothers can AFFORD please check these ladies out they rock!!
I set up an appointment online to do Glamour Shots with my family (about 8 of us). When they called me to confirm that we were on for the appointment because it was the day after Thanksgiving and they felt it'll be busy, they also asked me to put down $20 to hold the position which I was fine in doing because I thought that it would go towards the total price. I asked the guy what the packages were and he gave me a line of BS that said that Packages start at $130 and that he'd explain them to me that day. When I got there he said the same thing and that payment was due that day and I signed a contract. My sister had gone there 2 years ago and it cost her only $300 for just her package. We took a series of pictures and tells us to be back in a 1/2 hour. He wasn't ready in a 1/2 hour so we waited and waited and waited. Then he finally showed us 6 (JUST 6..where the others went, I don't know!) out of the 100's he took of us and some of them we didn't like. We picked out 5 that we really liked and he said...well, you can do this and that and this and it'll cost you this...OVER $2, 000!!! He said that each picture that he took was $130 PER PIC and that if we wanted it on DVD it would be $160 per picture because we'd be buying the copyrights. We ended up buying 4 pictures on the DVD which ended up costing us $640 anyway and got no hair and makeup done! What a freaking rip off!!! It was much cheaper to have Kodak develop the pics for us then it would've been for GS! And it's been over a month and I still haven't gotten my free 8X10. We were all soooooooo disappointed & disgusted at what a scam this is. We could've gone to Sears or JCPenney's and got an entire package for a heck of a lot cheaper then this place. I don't recommend anyone going there...it's highly overrated and a total RIPOFF!!!
I took my Daughters (twins) to Glamour Shots to have their pictures taken for their 17th birthday. The...
Just wish to make you aware at the disappointing customer service I received at the Kennesaw Georgia Mall
I went in to take baby pictures for a story book shoot…Saturday 9.6.08
there was no ac in the store… it was sooo hot.!!!
When we were done at 1 pm they told me to come back in 20 minutes I did then they said 20 more I did come back …. Then again … so I came back again… finally at 4 pm I ran out of diapers and formula and was fed up I then told them I had to come back some other day.
I came back on Thursday to view images and only 4 fit the picture and they were not of the baby smiling ( probably cause it was hot! ) so we had to retake some pictures over! I then ordered and paid Thursday 9.11.08
I called to verify if my cd and booklet purchase was at the shop and they indicated it was ready to pick up. 9.20.08
I was helped by a young very thin young African American lady who proceeded to open my package for me and upload my cd image of a story book picture I purchased.her name was CHERI
I was very very disappointed with the story book products final result.. my baby’s image was great however the graphics were truly bad. They were of center and just plain wrong for $200.00
The cashier proceeded to argue with me trying to coerce me into signing the satisfactory statement ..
She stated there could be nothing done to correct the situation and I had to take it home !!
I asked for a manager to see if there was anything that could be done to correct the image and she stated the manager was unavailable to speak with due to she was with a client in the back and to call back Monday .
*** I was satisfied with the booklet so I requested to take those home… she took the booklets from my hands and put her fingerprints all over the pictures inside and slammed them on the desk and stated I could not take anything home if I did not sign the disclosure that stated I was happy with the cd image.
She was screaming at me and my infant was getting upset.
I asked her numerous times to please tone down her voice and she refused.
I believe if she was not paying for the product she should not try to force me into taking it home …
Secondly I paid cash for the booklet and the cd and she would not let me take my booklet home out of spite.
And thirdly … she then went on further by putting her fingerprints all over the picture book inside in the pictures putting her greasy fingerprints all over a product she did not pay for.
This type of nightmare customer service is something you do not expect from a place that charges such premium fees for their services.
Very very disappointed in the overall finalization of the transaction!!
I am home now without any products after spending $302.80 on a booklet and a cd image
On the other hand the photographer was a very nice and professional and courteous and it would do you well to trade in that rude mean vindictive and pretty much crazy for no reason sales rep youngster for a pro like Kim.
Please email me when this is received.
The nightmare at your store has been the worst customer service experience ….
And customer service is what I do. So trust me I know what I’m talking about!!
I went to Glamour Shots today with my daughter to take some update photos for up coming Christmas . Beside...
Was quoted a free 8x10 photo. Free of charge. First of all I charged $14.95 for a setting fee. When I arrived I had to pay $25.00. Once the phot shoot started, I was not told I was to pay for the photos that day.
Was threathed the day of viewing the photos about I was going to pay that day.
I've never received the free 8x10 or a refund of any of my money. I think something needs to be done about Glamour Shots ripping customer off.
Please, Please, Please... Don't use this Glamour Shot Location. They have no sense of customer service. These people work off a commission and want you to purchase as many pictures they can push on you. I was over charged by the mistake of the representative working there and when I brought this to her attention all she said she could do was give me more pictures. She wanted me to take over $620 dollars of pictures instead of my reimbursement. I didn't want to pay for her mistake and asked to speak to the manager and requested to speak to Kenny V. which didn't realize that this incompetent worker had forgotten to put me on hold and heard him that he didn't want to change the price and give me some more pictures.
Unfortunately, they had to reimburse me $420 dollars of the money however, when I called again to discuss how she miss ordered and placed one of my smaller frames on canvas (which we agreed we didn't want and she insisted that it was of no charge) he was willing to fix the problem but without returning me my money. Basically giving him $200 dollars of my money for his employee’s error.
When I spoke to Kenny V. he was extremely arrogant and cursed at me and told me to take it up with my credit card company and hung up the phone. What ever happen to "customer’s first" and professionalism? I finally tried contacting him and he wouldn't take any of my calls and have a pending case with the Franchise and Small clams. Please beware of this location this, it is obvious that he has done this before don't fall into the trap.
My daughter and myself had a day out and I decided to schedule us to take pictures at Glamour Shots. We haven't been to GlamourShots for some years. I scheduled my appointment I was told a little about GlamourShot but not everything in detailed. Even when I arrived they told me that I was told everything which was not true because if I knew the price was going to be a big amount I would have canceled the appointment. We took our pictures and I wasn't happy with all of them until I was told the price went up to $6000 dollars and I told the young lady I did not come here to spend that kind of money just for pictures but to make a long start short my complaint is that one of the employees took money out of my purse while myself and daughter was doing our photo session we left our purses in the bathroom where we was changing clothes. When we finish they told us to come back in 20 minutes to take a look at our photos we went to go get something to eat and I notice that money was missing out of my purse and my daughter said mom I say the money we you gave the woman the coupon for the 8x10 free portrait. I took everything out of my purse the money was gone and the only people that was there was the 2 makeup artist and other lady that was getting her hair done and other employees. I don't appreciate being charged $618.85 worth of pictures let alone money being stolen out of my purse. I know I will never again take pictures at GlamourShots it was one of my favorite place to take pictures but now I am very disappointed in the company. First of all they should have locker for the customers to were you don't have to leave your items unattended and plus employees don't have a right to go into anyone purse. This should be known at all of the GlamourShots to install lockers for their customers so this want happen to anyone else.
I had pictures done at the Glamour Shots in Fairview Heights IL. They told me the lab wouldnt print one of...
I am a professional freelance makeup artist. I applied at Glamour Shots for a job as a makeup artist because...
This place is a total Rip-Off. 1. Deceptive package prices. 2. Poor quality of photography. 3. Each photo...
The initial greeting made the two of us feel like WHAT! are you doing here? My clothing was accepted and placed on the floor in front of the door that led to the room of the photo shoot. I asked the photographer if I could have a shot of the white dress with back showing we know that never happened. But she was very courteous.
I sit next to the presenter with a witness and was told about a (5) picture package but could not have it under $621.00 I stated my budget consistently and was ignored. She would never allow me to look at the pricing book that she kept closing each time she gave a price. I asked (4) times how much does one individual photo cost she repeatedly stated $135.00 I stated I did not want the touch up or special paper but of course ignored. The free photo came with the special glossy paper but I was charged for it anyway.
I received a black and white copy of the negatives thats not recognizable and the same individual stated thats the way they come. She has worked there (15) years and she has never given a recognizable copy to anyone. I've gone there (7) times in the last (8) years with interested customers and this is the first time I received a copy I couldn't recognize.
I am ripped off for $120.00 but the rip off was larger $297.00 to be exact until I called and complained. Satisfaction will not be obtained here they are rude disrespectful rip off artist. I do have a witness and will not rest until some justice is done.
Last night I terminated my employment with Glamour Shots at the Arbor Place mall in Douglasville due to unfair treatment. I could list off five other employees (both former and present) who will vouch for pretty much anything I say in this complaint. I am trying to start a business of my own aside from working at Glamour Shots, so when I first signed on it was under the pretense I'd be getting <b>part time</b> hours. Instead, on several occasions I was made to close the studio (working sometimes until 12 at night), only to turn around and open again at whatever ridiculous hour that morning (most recently 6:30 am) and work open to close. I wouldn't mind this as much if I didn't live an hour and a half away. I have to be awake 3 hours prior to arriving at the studio and no one seems to take that into account for anything.
Due to the poor management of this studio, several employees had been driven off in one form or another in a short period of time. This left the rest of us to work all kinds of crazy hours to pick up the slack. Often we wouldn't even know our hours until the day before, or sometimes the day of, and would get reprimanded for not being psychic.
Aside from the crazy hours and general slave-labor tactics, there is the issue of passive racism. Again, 5 other (former and present) employees of mixed races, as well as 1 customer (that we know of) could vouch for this. The assistant manager at the Arbor Place branch gives blatant preferential treatment to dark-skinned customers and employees. Being a mature and accepting person myself, this is not something I am used to dealing with. She repeatedly talks down to, yells at, belittles and demands the white staff to do busy work while everyone else gets to stand around, talk and laugh. I have no problem with working for my paycheck, so long as everyone else is doing the same. If any of the white staff attempts to ask a question, we would either get ignored or get an ear full of attitude. If anyone else asked, they'd get a straight and civil answer.
I am taking this complaint to Glamour Shots corporate as well as the labor board. People who have the management skills and maturity of a five year-old should not be allowed to govern other people. This is nearly 2008 (and Christmas, for that matter), racism shouldn't even be an issue in a professional setting anymore. I am not filing this complaint for myself, but for anyone else who has the displeasure of working for this company. I refuse to sit back and do nothing while people are treated this way. Anyone who feels the same should stand up and say so.