Acai Berry
Reviews and Complaints

I had the same problems as you all do. The supposed free trial with the acai berry diet pills. Yes, a major scam. Just got off the phone with a lady that took a reaming after I looked at my credit card charge. I have some things or info. to share. There is a link I had gotten on my e-mail, it is http://www.xmorders.com/mrf I filled out this form to cancel my order. Do not put any periods she said, though you have to for your e-mail address or the form will not submit. There was this password she gave me it was the word - sorts. Her name was Mariana. You have to know the reps. name, the signature password is your name, first and last. The place to return your orders is 3609 N. 79th Avenue, Hollywood, Fl. 33020. She of course informed me that they would credit my card, the 87.? amount, but only getting forty something back, there is a restocking fee of forty something dollars, another way they rip off your money. Good Luck if you need to, get your bank or other credit card number to cancel your number and get a new one, that is the best way to get rid of this scam.

I am beginning to wonder. If these companies are so money hungry and more interested in forcing clients into paying for a product that they may not want, then what does this say about their ethics. Maybe their Acai Berry is not even what they claim it is either.

When you get ahold of the customer service (AFTER 15 minute hold) Please, ask for SAUL his work ID is #352 - he is a superviser and he will do the refund. YOU HAVE TO THREATEN him first though;-)
Also, contacting your CC company and disputing the charge gets there attention REALLY fast.

hey MMladyt you are the idiot! Are you that immature that you have to sit here and bash some girl because she works for a company that you say scammed you? People get scammed everyday, and you don't see them putting that EMPLOYEE on blast. If I were you I would get a life or a job because itseems as if you don't have a life because you leave these comments and no one really gives a crap about it.

Okay everyone, here's the latest...

I received an email today from someone who claimed to be the AOL Security and Billing Team asking me for all of my billing information, Social Security Number, address, phone number and credit card information. Anyone who knows anything about AOL knows they NEVER do this. Besides, I also know that all of my current billing info with them is correct and funtioning properly and I've NEVER before this EVER received an email like this. What a coincidence! So I contacted AOL Security and told them about the whole "collections" thing and the complaints I posted yesterday and told them that there definitely IS someone interrested in getting my financial and personal info who wrote me on the very same email account that I received the request for all of my info! So, per their instruction, I reported every single email to them and all of the information for KATIE COLAPOINTE and her company and they are now tracing the IP address, location, and email account that the suspicious email was sent from. They also assured me that all apporpriate action would be taken and that IF ( KATIE, I said IF ) it turns out to have come from KATIE COLAPOINTE and/or anyone associated with her or her company, they will forward the information to me for possible criminal prosecution and/or litigation. If it does turn out that this suspicious email is linked in any way to KATIE COLAPOINTE or her company, I will be more than happy to provide any information to any other customer who is being treated in the same manner by KATIE or her company, free of charge. Any further suspicious activity that I feel may be linked to KATIE or her company, will be reported. I urge anyone who may going through all of this with them to be diligent in protecting your rights and your information.

If you would like to request any information, please post here and I will be checking it to see if I can help anyone else who may be going through this with these people.

What if you don't order a Pizza online? Slanderjammer... Are you related to katie or her friend? Co-Worker maybe? You'll need to get YOUR head out of YOUR rear! Call it false advertising or whatever you want. But it all spells fraud. She is also under the impression that complaining about her and her antics is slander and all of you who are complaining are guilty of it. I guess she's not aware of "Freedom of Speech". so if you all complain, you will be threatened with being sued... For quoting her exact word through copy and paste... From her own email.

Here are Katie's latest threats...

Ok we have all your information as well ma’am. So no you have a lovely day!
Oh and by the way I don’t work for acai berry that is a completely separate company with no affiliation to us what so ever!

Also, my attorney advised me to let you know you will be hearing from him soon for slander since you obviously did not read the terms & conditions as I asked you to do 4 times & all the information you posted on the net is false & inaccurate. I have forwarded my attorney the blog you posted as well as our voicemails I saved & our emails, along with your name, address, PO Box phone number, and your ip address.
Ok ma’am you & Melbyn will be hearing from my attorney

And here is Katie's company info...

Katie Colapointe
CCN COLLLECTIONS DEPT.
2375 E. CAMELBACK ROAD
5TH FLOOR
PHOENIX, AZ 85016
DIRECT LINE: [protected]

unfortunately i just wen back to the links that they provide to you in the email that you just blasted on the net and it clearly states a "1 mo supply for try risk free for 14 day" Ma'am you should really get your head out of you rear and read the terms and conditions on websites before you go giving your credit card information. Heck you have to AGREE TO T&C to arder a pizza online WATCH OUT PIZZA HUT THIS LADY WILL TRY TO SCAM YOU THEN SLANDER YOU

Ooops! They don't even make a "14" day supply. My bad!

Oh yea, KATIE COLAPOINTE phone number in case you all see it come up on your phones you'll be forewarned... [protected] Don't worry, KATIE COLAPOINTE has been notified that all of this information has been published here and I provided the link for her to see it for herself. And for the company she works for to see her spill the beans on their fraud.

Let's add one more complaint here regarding the idiots who actually try to collect on these scams. Name to look out for... KATIE COLAPOINTE. This idiot sends emails and makes phone calls to try to "explain" how you are wrong and she is right. People, hang up on this foolish idiot. I just caught her in a HUGE lie... she stated that the free 2 week trial is always an order of 60 capsules for a 30 day supply as THEY DON'T MAKE ANYTHING UNDER 60 CAPSULES! Meaning that you only intended to order a 14 day supply but they deliberatley and knowingly sent a 30 day supply without your permission because that is all they make. They don't even MAKE A 30 DAY SUPPLY! You all know what this means? They deliberately send more than you order and then try to use the fine print to justify why you're getting charged more and I have the email from KATIE COLAPOINTE, keep reading, in her own words and with her full name on it to prove that's what they do! I actually have her admitting to the fraud in her own words on her email address with her full name! Not only that, but on my voicemails, she said she is with a collection agency... In this email, she says that she is forwarding my refusal to pay for something I didn't order or receive TO A COLLECTION AGENCY! Another absolute and deliberate lie! Read this and keep this admission of fraud for your own defense: "Apparently you are quite confused ma’am we do not make anything other than bottles with 60 capsules. If you would listen to me instead of insisting on being right & proving me wrong I would be more than happy to provide all the information to you. The simple fact is you placed the order and YOU aren’t not willing to take accountability & responsibility for your own actions!. I will go ahead & forward your account to the third party collection agency & you can deal with them & your report." once again, the name is KATIE COLAPOINTE. Her email address is: katie@getorderhelp.com

I contacted the company after reading all of these complaints. It does take a long time to get through waiting on hold, but once you do, all you need to do is give them your name and mailing information. Tell them that you were only interested in the trial offer, and in no way want to order this product. Tell them you want to cancel your order, and you will be cancelled, and you will receive a confirmation email with your confirmation information.

Again, I did this after reading all of this, and it does take a little patience on our parts to get through to a human being, but you will and all will be taken care of.

But the complaints are right on, so don't delay or you will be charged!

Boca Raton supplement firm to refund $10 million
Listen to this article or download audio file.Click-2-Listen

By SUSAN SALISBURY

Palm Beach Post Staff Writer

Thursday, June 25, 2009

A Boca Raton-based company that markets non-prescription dietary and health supplements, including acai berry supplements, has refunded almost $10 million to customers nationwide, Florida Attorney General Bill McCollum said Thursday.

The attorney general's office said it reached a settlement with Aton Solutions and its subsidiaries that resolves allegations surrounding 15-day free trials of its products. Customers were unable to cancel their subscriptions before being continuously billed a monthly fee of $80 or more for products that they neither ordered nor wanted.

Source: http://www.palmbeachpost.com/business/content/business/epaper/2009/06/25/a6b_aton_0626.html

In March, the Washington-based Center for Science in the Public Interest issued a warning to consumers not to enroll online in supposedly free trials for acai berry products, and said there is no evidence to suggest that acai pills will help shed pounds, flatten tummies or perform any of the other commonly advertised functions.

Customers who filed complaints with the attorney general's office claimed they were unable to contact the company or its subsidiaries - GIC LLC, SFL Nutrition LLC, Globalnet Pharmacies LLC and Glades Distribution Services - by telephone, e-mail or through the company's Web sites to cancel future orders.

Under the settlement with the attorney general's office, Aton and its subsidiaries have agreed to openly describe all terms and conditions of trial offers on the company's Web site and will disclose how and when the products may be returned. The company also must maintain enough personnel to field cancellation requests.

The company has cooperated in the investigation that began in December and has said it will continue to issue refunds to any customers who have complaints.

Earlier this year, The Better Business Bureau of South Florida gave Aton and its related companies an "F" rating and received a total of 3, 889 complaints about the company. Of those, 3, 381 went unanswered, according to the bureau's report on the firm.

VERY IMPORTANT TO READ THIS MESSAGE-

I WORKED WITH THIS COMPANY CALLED READERS CHOICE, (TELEMARKETING COMPANY) ANYWAYS I HAD NO IDEA WHAT I WAS GETTING MYSELF INTO, I GOT THE JOB ON THE SPOT AND I'M IN COLLEGE SO I THOUGHT WHAT THE HECK I'LL TRY IT OUT. HOWEVER I'M MAJORING IN NUTRITION, AND ONCE I FOUND OUT WE WERE WORKING WITH THE MAKERS OF THE ACAI BERRY I KNEW IT WAS A TOTAL SCAM ESPECIALLY IF YOU GUYS WERE BUYING IT FROM ONLINE... ANYWAYS WHAT I DID AS A TELEMARKETER WAS YOU GUYS HAD ALREADY PURCHASED YOUR FREE SAMPLE BUT HAD TO PAY FOR SHIPPING SO ATON SOLUTIONS HAD A CONTRACT WITH THE ACAI TO CALL YOU ALL AND TRY AND SEE YOU BUYERS ED, AND A FEW OTHER MAGAZINES, IF YOU GUYS REFUSED WE WOULD HAVE REBUTTALS SAYING "WELL MISS IF YOU JUST TRY THIS OUT FOR 30 DAYS YOU CAN RECEIVE FREE GAS VOUCHES" I DON'T KNOW IF YOU EVER RECIEVE THESE OR NOT BUT ALL YOU HAVE TO DO IS PUNCH IN YOUR BIRTHDAY AUGUST 30TH SO IT WOULD BE 0830 IN THE KEY PAD AND YOUR AUTOMATICALLY SIGNED UP! DON'T DO IT! PLEASE I'M WARNING YOU... I QUIT AFTER THREE DAYS OF WORKING THERE BECAUSE I COULDN'T DO IT ANYMORE IT WAS KILLING ME THAT THESE PEOPLE WERE SO EXCITED TO LOSE WEIGHT SO THEY WERE BUYING THESE OTHER PRODUCTS THAT THEY THOUGHT WERE FREE =( IF YOU GUYS HAVE ANY QUESTIONS OR CONCERNS YOU CAN CONTACT ME I'M TRYING TO TAKE FURTHER ACTION IN THIS WITH THE BBB!

GABRIELLE88@lIVE.COM EMAIL ME PLEASE.

I had the very same situation. I ordered the product and they charged my account. The product didn't come for 14 plus days. On top of that they signed me up for a monthly website account that I didn't want. It was in the fine print but amazing. Plan to contact the BBB to notify them of them disreputable tactics.

This company is a total scam. They rip people off of their money and keep charging the credit card even when they say they will cancel your membership. I have filed a complaint with the BBB and the Chase Credit Card Company. Acai Berry Supreme has caused some heated arguements between my wife and I after she was scammed by these crooks. I cancelled my credit card today due to non-stop charges.

I too fell victim to this my credit card company wont cancel payments as they are not allowed to by law, $89.31 ecvery 31 days. We sent for the free trial and it was dispacthed exeactly 14 days after the order eg the day they submitted credit card request for and we didnt recieve tham here in the uk for another week !. have tried phoning but have no joy just all operators are busy, no email address or nothing. I am at my wits end any advice PLEASE

Yep I fell for it too. $88.62 for the acaiberry and $80.00 something for the cologenix. Just called them ...again. I first did get ahold of them over a month ago, and cancelled everything, to stop the payments, they took the most recent $80. one off but that was all. Still mad about this I called them again, today. 1st mideast* woman hung up on me, second mideast* one told me that since I did not cancel within 15 days(from the time I ordered it online) that the trial bottle is what cost me the $88.62. nonrefundable. I told her I NEVER RECEIVED ANYTHING! I told her I was going to put the word out, try to get these celebs that are backing this to know what's up, and call my lawyer. I also questioned why wouldn't a company want to make it right? I don't get it! So, I think I will E-mail this to everyone I know, and beg them to pass it on, so noone else will get screwed! TELL EVERYONE!
ACAIBERRY; [protected]____COLOGENIX; [protected]

I am also getting ripped off by these theaves. They have charged me over $180 on my credit card and after spending a day to reach them they have given me a refund of $62. I finally had to cancel my credit card.

It is a scam! I just got my credit card statement and saw a charge for $78. They wouldn't even email the "terms and conditions" I supposedly agreed to. I'm disputing the charge with my credit card company. I cancelled and if I get another charge I will go postal.

Also, the product stinks

I ordered "free" samples which I was charged 3.95 on my credit card. Included in the envelope with the "free" sample was a small piece of paper which stated that If I did not cancel I would be billed 89.31 per month for a full months supply each month. I canceled immediately, was given a confirmation # and told there would be no further charges. Upon reviewing my Credit card account online, I found that I was being charged for things I did not order, or recognize, PLUS I was charged for a full months supply of the GARBAGE product I ordered a "free" sample of! I called the number on the bottle
[protected], and they did not "have any record of any further charges". It has been a PAIN disputing all these extra charges, which total 120.00! What a price to pay for a "FREE" sample! DON"T fall for the scam! Check out the website and the company before you fill out the form and ABOVE ALL read the fine print in their "terms and conditions". This is deception and fraud.

These Acai Berry f ree trials are a scam. You find extra charges on your credit card, cannot contact them, phone numbers are either wrong or cut you off after holding, emails are returned as undeliverable; product doesn't do anything. DON'T FALL FOR IT.

This company advertising by sending e-mail. It has telephone number but you cannot contact by telephone. It will get you by telling you about free trial of its product and pay only by you credit card the shipping charges. You will receive by USPS shipping. In a few days you receive the product that outrageously overpriced and charge your bank account without your knowledge. You cannot contact it tact the company by phone because you will be cut off, no answer, dead phone, etc. There is price gouging. You cannot return the product. I made written complaint to the U.S. Attorney general but I was informed that it was referred to th fbi.

Please take into consideration all of the complaints you're reading about Acai Berry Supreme. There is something suspicious about this company. If you'll notice all of the complaints are nearly the same.

I noticed a red flag when I was ordering the product. Prior to the order being completed there was a site that came up for a free trial for another product. Unfortuately I don't recall the name of it. It had something to do with buying products at a discounted price online. Agreeing to accept the offer was the only way to complete the order for Acai Berry Supreme. There was no option to decline the offer. I tried to go back and stop the order. I thought it did not go through because I didn't complete the entire process. It wasn't until I checked my email that I learned that the order did go through; I received an email from them saying my order was in process.

I decided to call [protected] to cancel my order as soon as they opened. To my surprise someone did answer within five minutes. I wanted to make sure that I keep a record of the necessary information related to my request to cancel my order so I started asking various questions, including the customer representatives first and last name or their employee number (usually a customer services representative will give you one or the other). She would only tell me that her first name is "Jen" and they are not allowed to give out their employee number. All of sudden, she started talking over me, reading a script about calling a 800 number and abruptly hung up in my face.

I called back and spoke to someone else who was able to tell me the exact same cancellation confirmation number for my account as "Jen." She would not give me any information related to the other company stating that she can only give information related to my account with Acai Berry Supreme. With that said, I will be calling my bank to cancel the credit card I used to order this product. I have a haunch that it is highly likely that sometime or another I will be billed from this other company.

Another frustrating experience was the language barrier with the customer services representatives. As with many companies their customer services representatives are in another country and they do not speak English clearly.

I ordered this product because I was normally eating the pure acai in a smoothie form daily. I chose to go back to work full time and go back to school and found that I didn't have the time I used to in order to make my smoothies. I was looking for an alternative and found this. The trial sounded great. The problem was that when I read the agreement it stated that I was only to pay for shipping and handling. There was nothing that mentioned being charged after 15 days. However, if I chose that I liked it and wanted to continue, it mentioned that I would start to receive monthly shipments and be charged at the time it was being shipped. I received the product on 1/23/09 and was charged almost $80.00 on 1/30/09. Completely not expecting it, I was very upset and not able to reach the company by any means. Now I'm scared about my bank account and as to what else these people can do with my account information. Do not buy from this company. To top it off, I haven't noticed a difference with the pill form and chose to go back to pure acai in a smoothie form.

I have tried to get ahold of the company via email and phone a number of times over a two month period to no avail. I have left messages, emailed at least once a day. I ordered my "free sample" on the 12th of December and didn't even get it until the 15th of January, however in the mean time I had called them before my 14th day even though I didn't even have the product to cancel. I could never get through to speak with someone. Now that I have noticed a charge on my credit card, I have tried calling them at the number listed on my statement and the one listed on the bottle. When you call it doesn't even ring, it just clicks and hangs up. I contacted my credit card company and apparently they have received a number of calls about this company and others having the same issue. I tried also to go from the link that you display on your site and when you go to the "contact us" or the "refund or exchange policy" the web site is conveniently not found. Imagine my surprise, not really, since I couldn't get through to them any other way, I really didn't expect this to work. Thank you for your attention to this matter.

Ms. Schultz

i never received the trial bottle for $5.95 and then they charged my credit card for $88.62. i want my money back

Karmel ann cifrodello
KCIFRODELLO26@AOL.COM

I am posting this complaint to further validate all previous complaints. With this scam the goal is to attract consumers via a free trial offer and then withdrawal funds from their credit card regardlesso of cancellation. If you attempt to correspond by utilizing the online chat you will be very dissapointed to find an email inquiry form; should you get a valid phone number to call plan on waiting for an extended period of time only to be put off 36 hours at a time. No matter how long or how many times you call there will never be any positive resolve. I wish I had read these complaints before ever becoming entangle in this online shake down.

Ordered acai berry FREE trial offer for 5.95 s hipping charge. Then they charge my credit card for 88.62 I called several times got emails that they cancelled the charges, but my credit card was charge again, next they give a COnfirmation # so far still waiitng for the charge to be taken off my bill. Filed a fraud with my credit card comp & bank. These people should be locked up and the internet should do a better job of what they let these companies advertize. Bonnie

Signed up for the free 30 day supply, and got caught up in a trap. I've had two withdrawls from my account in these amounts: $88 & $94 within less than two weeks of each other. Other than the so called free pills, I have not received anything else. I have no other recourse but to cancel my bank account which I can't because of the way my job pays out over the holidays. So now, I'll have two more withdrawls that I never signed up for. If I could just get them to stop, I would chalk up the first two as a lesson. Anyone have any ideas?

On 11/28 I ordered a "free" sample of Acai Berry Supreme. I only needed to pay for shipping and handling. This is not the case, however. A month later on 12/24, I see I have been charged $88.62 on my debit card. I called the bank and because it's a debit card, AND the fact that this company is apparently oversears, I could not dispute the charge and have it removed. I can't even get to the website where I ordered the product. So, I had to cancel my debit card and apply for a new one to ensure I would not be charged again. All I know is I best be getting a shipment of something SOON. I can not reach this Acai Berry Supreme Store on ANY of the phone #'s that they have provided.

And so, my research began. It appears that I am one of many, many people that have been affected by this major scam. How is this possible? This product is being promoted by Oprah nd Rachael Ray. They need to be told of this scam right away.

I'm emailing anyone that will listen to me – including the BBB and local news stations. If you have been ripped off, I suggest you do the same!

Thanks for reading.

I read a weigh loss story on www.momsweightloss.com. They recommended to buy Acai Berry and Bromalite together and they give you the link to buy it as they are just friendly sharing their story but is just a scam. I when to both websites and subscribe for a free trial that IS A FRAUD. The 16th day they will charge you $88 for Acai Berry and $93 for Bromalite. Hopefully I found out just in time. So if you subscribe for this "Free Trial" call immediately to cancel it because is an automatic charge of $88. To cancel is a frustrating experience but I found this number and it worked is: [protected] you will wait like 40 minutes but be patient a live person will answer and you will be able to cancel your order. Thanks for those who posted their experience I could cancel this order and avoid the fraud.

I am posting the web address that i was ripped off from. Same story as the others. Unauthorized charges to my account. Beware of this website!

http://acaiberryfreebie.com/acaidirect.php?t=Acai+Berry+Reviews&gclid=CIjIwaOCwZUCFQmdnAodz12sRA

**also the so called phone # that you can never get anyone to answer the phone but here it is anyway

For your convenience, charges will appear on your credit card statement as "Online Health [protected]".

If you have questions please call our customer service number, [protected].

***NOTE*** This is also a lie it was under the charge of "CELEBRITYFITONLINE".

Lol 265 Days ago, adn these poeple are still doing their Acai Extreme scam.

A response to the marketing statement above from the company:

Funny that when someone orders your product there is NO confirmation, NO email, NO tracking/shipping information, NO follow-up communication or ANYTHING to guide the consumer in their purchase BEFORE you ship them the product and start charging them. REAL, REPUTABLE companies do this. But you guys blatantly take the consumer's information and carefully wait until the shipping period has passed to deliver your CRAP product just in time to charge the credit card.

You will be gone soon enough - credit card companies, the FTC and Better Business Bureau are all receiving compaints. It is just a matter of time.

My letter to the Better Business Bureau:
I ordered a free trial of acai berry. My credit card was billed $4.99 to Advanced Wellness, Miami Beach, Florida on November 12, 2009. The agreement was that after you received your product you had 14 days to cancel or they would bill your credit card $90.00 every month and send you more of the product. I never received a confirmation email with the appropriate information, nor did I receive the product. Worried they might charge my credit card for not canceling before 14 days I tried to track them down online. None of the numbers they provided worked. I called and no one would answer, or else there would be a message saying the number had been disconnected. Some of the numbers they provided include: [protected], [protected], [protected], [protected], and the number for their customer service that didn't have an answer was [protected]. Upon further research I found out that they are advertising different forms of the acai berry (and some other products) at different websites, yet they are all connected to the same place. Reading about others past experiences they don't ship the product to you until after 14 days so that you aren't given the opportunity to cancel, and then automatically bill you the $90.00 charges saying you agreed to it once you ordered the product. Your credit card information is also shared with two other businesses called pricelimbo and fitfactory who also start charging your credit card. They also make it virtually impossible to get a hold of anyone to cancel. This is absolute fraud, false advertising, and extremely unethical. I am furious. Since I can not get a hold of anyone to cancel my order I contacted my bank to close my account. From reading other's experiences it sounds like that is the only way of canceling this product. Since I was able to cancel my account before the $90.00 charge was posted my bank said I can't go through their fraud department, however, I can dispute it through their banking center at my local branch. I will also be contacting the State Attorney General. It you google 'Acai Berry scam complaints' you will read hundreds of the same story. Please follow through with this, so many people are getting ripped off. Thank you, Katie

The acai berry diet pills is getting hundreds of complaints, check acai-scam.com for even more complaints from pissedconsumer.com and /link removed/

This is America?

Yeah! I agree! We got our Credit Card Statement & was charged $89.31 without our authorization. My husband is furious. I'll report it to the Iowa Attorney General's Office.

I was also ripped off! So much for Oprah! Never again!

I too was charge without giving them premission and can't get anyone on the phone to give me answer. I thought this was back by Oprah. What a rip off and I'm out $89.31

It is designed to catch you out like that - in future i will read the very very small print at the bottom of the page. The first thing i did was change my card details with the Bank, before the 'company' had the chance to take the money for the 30 day supply. I got my free trail however but i did not take the tablets, as i feel that if this product really works they would not have to scam people out of their hard earned cash.

I am very unhappy with the situation. I e-mailed you on 22nd January to ask you to cancel the whole thing. I did not then expect you to take more money out of my account. To date you have removed £154.62 out of my account. In return I have only received one lot of 'Extreme AcaiBerry' melt away tablets to date which I thought I was requesting on the free trial that you advertised! Imagine my horror when I checked my bank account to find you have removed more than £150 since January and £83.65 since I cancelled the account!

I request complete reimbursement of the whole charges. Having answered your ad for a free trial I was only expecting you to take postage and packaging out of my account- that is £3.00 not £154.62!
Please do this immediately as this has come out of my university fund.
Thank you.
Kimberely.

This happened to me as well. I called and cancelled my order months ago and didn't have the money in my account to cover the charges being that the account I put it under is not me an my husbands joint account. As soon as I made a deposit, they debited my account $89.31 +several international transfer fees. I filed a dispute with my bank for fradulent charges and will also call BBB. I called the number on the bottle and a recording comes on that says they are closed and to call back during business hours but they give no other information. They are EXTREMELY unprofessional to say the least and the product isn't what it's cracked up to be. This is absolutely ridiculous!

I went online and found this product and fully read the terms of the contract, I did see that they would begin to charge you for the next month after the 14 day trial, so I only waited 5 days to call back to cancel and I guess they had already sent it b/c I got the trial bottle and have not see any additional charges. It's been almost a month since I called to place the order. But I'll keep checking my account to make sure that no shady charges show up.

Similar story to everyone here. I called my credit card company and once I said the names of the companies listed (My EZ Trim, Fit Fac, Healthier for Me, ect)... the CSR said "let me transfer you to our fraud department."

I am so glad I found this website. I thought I was losing my mind and a never ending battle with the lady on the phone. Nearly all of these comments are what I went through. I bought my bottle of the $3.95 trial in October. I was charged $89 before I had a chance to cancel the order. When I called and asked why it was on my bank statement the lady was minimal help but stated I should have called sooner. How can I call sooner when I didn't get the trial bottle on time?
I was instructed to send the bottle back, once I actually received this $89 bottle. Once I got it, I sent it back without opening it. I sent it back 11/17/08. I have been waiting to see a credit on my account for this return. I have the return/refused tracking number, so I called them today. My first contact, a male, immediately asked me to wait and then put me on hold and ending up hanging up on me. Now this was after a long wait on the phone already. I called back again waiting for awhile. This person was a female and was absolutely no help. She kept saying I did not follow protocol and procedures and no one at their company would jeopardize their job and give incorrect information to me.
She stated that I should have called with the return tracking number as soon as I got it and that I was most likely instructed by the person I spoke with, in November. I informed her that no such thing happened and she kept telling me it was my fault. She informed me that I would not be getting my refund. Then at one point she stated that if I would have provided a tracking number then I could have gotten a refund. She kept arguing with me and questioning my following correct terms of the contract. I asked to speak to a supervisor but she wouldn't allow it; stating the supervisor would give the same answer and that the supervisor was on the phone. I stated I would wait for the supervisor and this very rude and not so helpful lady told me I did not make sense for wanting to wait on hold for a CHARGED INTERNATIONAL call as I was already trying to dispute some charges. Sure did not know that we were on International territory with the call.
I ended up hanging up after informing her that I would contact my bank and the BBB.
I am out $89 as well as these so called Acai Berry pills.
What a scam.
Leesa

I just received this trial and am grateful for all the posts saying to cancel this before it became a disaster. Here's what I found out needs to be cancelled:

Call [protected] - Cancel BOTH Acai Berry and Price Limbo. She didn't automatically cancel both, I had to specifically ask about Price Limbo or she would have left that part of the account open.

Call [protected] - Cancel Fit Factory Account.

I didn't have much trouble or a bad hold time with either. Make sure you get a Confirmation number for all 3 accounts when they cancel them. Hope this helps!

I have been given a cancellation number so fingers crossed its actually stopped. I have also contacted my bank and cancelled my card and they have issued me a new one. I would recommend everyone to do this as the bank were very helpful.

I really need help with this. Im from England and ive tried ringing the American number and all i get is a dead tone. I really need to know how to cancel this!
I am in desperate need of cancelling this. I have a new born and really need to end these direct debts now. If anyone has any information on how i can do this I will be so thankfull.

I also received a free trial for what I thought was only 3.95 and received it after 14 days. I then received another package in the mail and wondered why. I then noticed on my bank account that I had been charged $29.95 from a NV company listing fit.fac.com, the web site doesn't exist. I also noticed a charge of $89.31 from another NV company. What a scam. I called the fit fac company and received a credit after telling them that I felt the charge was a scam. The woman told me that I should have received an email about the fit fac website, which is apparently a weight loss help website. I never received an email. I've tried calling the number listed for the $89.31 charge numerous times but only get a recording and then disconnected. This is a definite scam and these companies need to be stopped. Oprah and Rachael Ray need to alerted that their names are attached to this rip off!

Ordered the trial sample - received it but got no results from the product. Then received e-mail notice that another bottle of the product was being shipped although I did not order or request it. Called the number on the e-mail notice for customer service, was also advised that could go to www.mytrialsupport.com for assistance but could not get past the blogs. Operator took information for order number and customer number, e-mail address, telephone number, etc. and stated that I would be contacted in about an hour. Do no expect to be contacted or receive any further help other than be charged for something that is NO GOOD.

DO NOT! I REPEAT DO NOT ORDER ACAI BERRY SUPREME DIET SUPPLEMENT! THEIR WEBSITE IS INCREDIBLY DECEIVING. THEY TELL YOU THAT YOU WILL BE PAYING $5.95 FEE FOR A SAMPLE BOTTLE. HOWEVER, PLEASE, BE SURE TO READ THE FINE PRINT. IF YOU DO NOT CANCEL YOUR ORDER WITHIN 14 DAYS OF ORDERING THE PRODUCT, YOU WILL BE BILLED AN EXTRA $89 THAT IS NON-REFUNDABLE. THE INTERESTING THING ABOUT THIS IS THAT YOU DON’T EVEN RECEIVE THE PRODUCT BEFORE THE TWO WEEK TIME FRAME. AND THE COMPANY DOES NOT PROVIDE YOU ANY CONTACT INFORMATION IN WHICH YOU CAN REACH THEM TO CANCEL -I HAD TO GET THE PHONE NUMBER FROM MY BANK.

I filed a complaint within the last week about acai berry supreme. I wanted to follow up on the complaint, because I finally got through to cancel. On their website they have 'terms and conditions' at the very bottom of their site. Click on it, and then click on Live Chat. Do this early in the morning, 9am eastern time or as close as possible to that time. It takes a while, but a person will chat with you, and cancel your account.
I complained that I got two withdrawls from my account within 13 days of each other, and they explained that the first charge of 88.62 was because I failed to cancel within 15 days, and they charged me full price for that so called freebie, and then the other charge of 94.57 was for the second month. Although the charges fell between 13 days of each other, they were counting from the time I initially ordered the freebie (15+13 days is close to being 30). You can send back the bottles, but you need a return #, its best to get that when you cancel to save time. They said I will get back 70% of my money for the bottle I send back. The 30% is a restocking fee they say. I wanted to tell this because I came to the complaints board looking for answers, not just to gripe. Someone else got through, and so did I, so good luck to everyone else.

I MADE A PURCHASE ONLINE FOR ACAI BERRY SUPREME THEN I READ ABOUT CUSTOMERS NOT BEING ABLE TO CANCEL ORDERS, SO I DESIDED THIS IS NOT A COMAPNY I WANT TO PURCHASE FROM. I CALLED THE PHONE NUMBER THEY PROVIDE BUT IT IS NOT A WORKING NUMBER AND THEY DO NOT PROVIDE A E-MAIL. THEY DID SHIP THE BOTTLE I WANTED TO CANCEL SO KNOW I'M WORRIED THEY ARE GOING TO CONTINUE TO SEND PRODUCT THAT I DO NOT WANT. I HAD TO CALL MY CREDIT CARD COMPANY AND CANCEL MY CARD. I HOPE THEY DO NOT SEND MORE PRODUCT.

I submitted a complaint on here "Cannot cancel my acai berry subscription" and at the end of my complaint, I said I was going to write how I was able to cancel it in capital letter if I succeeded so here it is.

I WROTE THAT WHEN I CALLED [protected], IT KEPT SAYING "ALL CURCUITS ARE BUSY" BUT I GOT THROUGH! THE BEST TIME TO CALL IS RIGHT AS THEIR BUSINESS HOURS START BUT REMEMBER THEY ARE ON EASTERN TIME. I TALKED TO A WOMAN NAMED ALICE AND SHE TOLD ME IT WAS CANCELLED.

They say that you will be getting a confirmation email with your cancellation number(s) but I still haven't recieved it yet. GET YOUR CANCELLATION NUMBERS OVER THE PHONE EVEN IF THEY SAY YOU WILL GET AN EMAIL. LIKE I SAID, I HAVEN'T RECIEVED IT YET.

After you cancel it, keep an eye on your credit card or debit card that you charged it to just to make sure it went through.

TRUST ME, I WAS ABLE TO GET THROUGH AND I SAID THAT I WOULD WRITE BACK ON HERE TO TELL EVERYONE HOW I DID IT. DON'T GIVE UP ON THAT NUMBER. JUST HIT END AND SEND, KEEP CALLING BACK TO BACK UNTIL YOU GET THROUGH! IT REALLY DOES WORK!

These people are pure thieves. I tried this product back in Oct. 08. I cancelled it in that month at that time you were able to pull up some kind of chat screen b/c the number was always busy. Here it is Feb 09 and I am being charged $ 89.31 buy some company named IP nutraplex. I am so pissed off I can scream. I am disputing the charge with my credit card company. We need to band together and start a class action suit. We can't let them get away with this. That whole trial membership thing is just a cover even if you do cancel they charge you and you have no way to prove you cancelled.

As so many have written before, I too, fell for this free trial offer with payment of only shipping and handling. I failed to read the fine print and then the fun began. I do not know who these people are, but I hope there is a special hell for them and anyone like them. Life is hard enough. I researched quite a bit and found a couple of phone numbers and the ever popular Live Chat person. I e-mailed (save all e-mails) and was able to cancel with a confirmation number. This, of course, makes no difference as I received an e-mail stating my next shipment was sent. They had no intention of sending anything. just charging my debit card. The next day I went to the bank. Mydebit card was cancelled, I was issued a new one with a different number, and a fraud alert was put on my account. You must call your credit card company or bank and have them issue a new card with a new number. You must do this as soon as you can as they will never credit your account for unwanted shipments. Good luck. A lesson learned the hard way.

My wife, who often orders health supplements on the internet, received an unsolicited free sample. She discovered our checking account had been charged $88.62 even though she has never dealt with this company. I believe someone from another company is perpetrating this scam. A comment from someone purporting to represent the company has been posted after each of the complaints on this site. However, the comment, that I am copying into this complaint, doesn't explain how people who received unsolicited samples had unauthorized charges made to their debit or credit cards or bank accouunts. I would not contact the web site listed because it is prob ably another scam. Accordingly I will remove it from my post. If someone truly represents this company than that person should identify themselves in the comment they have posted.

Someone claiming to represent the company posted this e-mail

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website available 24/7/365 a week, for more information.

I also order this Acai Berry Supreme and I tried to cancel and couldn't get ahold of anyone on 3 different numbers. This stuff is so over rated I contacted my credit card company to let them know about this online scam. There isn't a place to even go to the website and cancel all you can do is order it. I am out like almost 200$ in just one month cause of this. Something has got to be done. Thier address is GIC Shipping Dept. 134 NW 16th St. Suite 1 Baca Raton FL 33432. Phone numbers I tried [protected]. [protected]. [protected]. No one will ever answer.

What the hell?!?!?! Why can't I talk to a LIVE person! I tried calling the customer service line on my reciept and on the bottle and it keeps telling me "ALL CURCUITS ARE BUSY, PLEASE TRY YOUR CALL AGAIN LATER." I called for 2 hours straight trying to get through and all I get is that phrase. I got so excited when I got 2 full rings but then you get the phrase AGAIN! What made me even more pissed off was when the phrase would come through BEFORE THE RING!

Second of all, I tried calling another Acai Berry product because I figured that the products are very similar and they may another number I can try. So I called Extreme Acai Berry and they gave me [protected]. DO NOT CALL IT! THE NUMBER DOES NOT WORK! It said that the number is NOT IN SERVICE! I called them back and got a different person. I asked them for the Acai Berry Supreme number and yet again they gave me the same number. I whipped around and told her that they gave me that number the first time and it was not in service. She said, "Well that is the number we have. You may have to try your call again later." I hung up.

I was looking through the complaints on this website and someone said to call [protected] but it has the same phrase as the 866-938 number. BUT HERE'S THE THING! I called that number a thousand times and all of a sudden it that THE NUMBER WAS INVALID and to try the number again. 10 minutes later I dialed it and it rang and went back to the "all curcuits..." phrase. WHAT A LOAD OF CRAP!

Lastly, on the website that I purchased the product from (http://www.acaiberrysupreme.com), there was actually a link at the bottom that said "CONTACT US" and there was a LIVE CHAT option BUT when I went back to the website, IT WAS GONE! How is that possible and how can people get away with this? I am going to keep calling and keep searching for a number because I know there has to be a way to cancel this mess and when I do, I will put it on here step by step in BIG LETTERS!

Dear Customer,

I'm sorry to hear about your unpleasant experience - after reading your complaint it is apparent that you are complaining about a company that is not ours but makes similar products; we do not partner with a company called "My Fitness Look" and our product costs $78.91 at the end of the 15-day trial period, not $89.31.

In regards to the follow-up posts, I'm terribly sorry that you all experienced such difficulty getting in touch with our customer service department at the end of 08'; we were transiitioning to a 24/7 call center in December of 2008 and because of this call times became extremely long for a week or two. You can now contact us at [protected] at whenever is convenient for you (as that line is open 24/7); hold times are under one minute.

I would like to re-iterate that we do not offer or advertise "free samples" - we are offering a "free trial" which is a time-sensitive test. We list terms and conditions repeatedly, which must be agreed to if you wish to finalize an order with us (or your order will not successfully process).

We also do not sell customer information to other companies; we do contact our customer immediately after ordering to confirm that the order is valid (as there is a great amount of fraud on the internet). Once we have confirmed the order we may offer our customer's specials and discounts on other products and services (gas cards, plane tickets, etc.) as a courtesy.

Customer's are in no way obligated to accept these specials, it is just our way of providing a better experience for our customers - they get a call from a person shortly after ordering to confirm their order, so they know they are dealing with a reputable company. We then offer them additional deals and savings as a way to beneift both parties; most customers are very happy to be contacted and offered additional savings.

Devin
Customer Service Manager

The details are outlined in the Terms and Conditions, but I wouldn't say they were presented in a clear straightforward way, more like buried in an attempt to deceive. I never placed the final order after reading the terms, but it was too late to escape another part of the scam, I had already entered my email address. As I suspected, they would my email address to spammers. I am now getting loads of spam on a new account I had only used for the offer. I set up obscure test email accounts and used them to sign up for similar offers with affiliated companies and also received loads of spam email at those addresses on the same days. These guys are ###.

I fell for this I'm embarrassed to say. I cancelled my debit card when I was unable to cancel after my "free trial" because I couldn't get anyone to answer the phone. To date I haven't been charged anything but did just receive the first months drop shipment, so am concerned I'll get a bill somewhere down the road.
I filed a complaint with www.sandiego.bbb.org as suggested by another on this board. I noticed there had been 16 complaints filed and resolved for SupremeOne this year.

I just got the "free trial" today and read the insert. First call to Customer Service I selected "cancel" and was placed on hold for 30 minutes. Second time, I selected "speak to customer service" and call was answered within 3 minutes. After telling the rep that I could not evaluate a "free trial" within 5 days and about the complaints read here on the internet, he offered to completely cancel my service and for $19.00 I could keep the two bottles of Acai.

I felt this was a much better option than trying to mail back opened bottles and have to wait for a delivery confirmation, etc. I already have the confirmation email and hope that this helps others needing to cancel.

Maybe these complaints have helped this company to realize they cannot continue this scam. I'm personally happy to be out only $24.00 !

Hello all, I am so pissed that I am just reading this now. I just received my 'free' bottles today in the mail and read the paper that was sent. Now I dont know what to do first. Please let me know ASAP what I should do to cancel. Thanks.

Same experience and am interested in a class action law suit. I am assuming this address leads to an apartment in La Jolla. Anyone close enough to check it out? Supereme Brands LLC 941 Pearl Street #27 La Jolla, CA 92037. I received my trial pack after the 15 day trial period and then was charged my 4.95 for my free trial shipping. And then another 78.91. Have called the [protected] number several times to be put on hold and then disconnected. I have filed a complaint with www.sandiego.bbb.org (Better Business Bureau). Need more people to file a complaint. If this is your situation too please go to the bbb website and file a complaint.

I had the exact same experience with Supreme Brands Vital Acai only was charged $78.91 for the "free trial" plus the 4.95 shipping and handling. I filed a dispute with my credit card company and they have credited my account for now pending investigation. I have also canceled that card and have requested a duplicate card with a new number so that this company cannot defraud me again. This company also sold my name and credit card info to another company who were attempting to get authorization for a "free trial" for airline tickets and legal services. I paln on contacting the BBB, as well as the State's Attorney to file a complaint for false advertising as the website does not CLEARLY show that you will be charged this extra money unless you delve deeply into it. Additionally, I did not recieve the "free trial" of the sample until after it was too late to cancel anyway. I would like to hear from others who have had this/these issues as I would like to explore a class-action litigation.

I need help! I'm having the same problem where can I send my complaint that it will count..

I to woke up to find that my credit card was charged $88.62. I ordered thinking it was only $9.95. My order was much later than the date that was given. The telephone number that was given was unassigned. I am disputing the charge and will be cancelling my debit card. Boy was I deceived. Never again and I will be reporting them to the BBB. When and if I receive additional products, it will be returned to them or I will refuse the shipment.

OMG! I cannot believe these people can get away with this. After reading the fine print on how to cancel my automatic re-order, I tried calling the customer service number which had a recording that stated the number was not assigned. I then did a little digging on the internet and found all of these blogs about how others had an impossible time getting ahold of these people to cancel. I finally gave up and just cancelled my bank card that I charged it to. I was lucky I put it on a card that I did not use much and would not put my life on hold not having for a little while. Take my advice, Cancel your card before you get charged the outrageous charges by this company.

apparently we've all been fooled by this stupid advertisement! i feel so silly to think that this stuff would work because Oprah lost weight that way. how narrow minded we can be all because a "star" says so...shame shame

well i had to call my bank & cancel my debit card in order to stop any future transactions from occuring. it was a sure way that these scammers won't get anymore of my money!

good luck to you all...and pray that these companies are shut down =^)

CONTACT THE DISTRIBUTOR! South Florida Nutrition, LLC has a LiveChat option on their website. They were extremely helpful, and my order was cancelled within minutes, with email confirmation.

I too have been identically scammed by them. I ordered a sample of Acai Berry online for $5.95 shipping. I didn't read the fine print until today about cancelling after they had charged my account $88.62 for the Acai and $78.84 for the Total Cleanse. When I call the numbers there is no answer and then the call just goes dead. I have gone to my bank to have all future charges blocked and a fraud notice issued. Good luck to us all in stopping these crooks.

I am experiencing same problems in getting thru to the company. I made a complaint on Better Business Bureau. I urge everyone else to do the same. Let's get the ball rolling in the right direction in shutting this company down and stopping all the scamming.

CALL YOUR CREDIT CARD COMPANIES OR BANK AND CANCEL THE CARD. TELL THEM THE TRANACTIONS ARE NOT AUTHORIZED. REPORT YOUR CARD LOST OR STOLEN AND GET A NEW ONE. NOT ONLY WILL THIS STOP THESE JERKS BUT YOU WILL PROBABLY ALSO BE ABLE TO GET A GOOD AMOUNT OF YOUR MONEY BACK. BE NICE, PATIENT AND COURTEOUS. THE CREDIT COMPANY OR BANK WANTS YOU TO BE HAPPY, NOT THESE SCAM ARTISTS. GOOD LUCK!

YEP. I went to pay my CC bill an saw the next bill for $88.62 so I called my credit card people first. Then that company an like the others here, n o answer. So I had my ccard company cancel my card an issue me another number. Just so they don't do mulitle orders on me. I even thought I was doing good when one of the websites said "Official" site an another one that looked just like it DIDN"T say official so I thought THAT one was a scam site.

I wasn't fooled, I saw and read the small print.. I was supposed to receive my order on the 23rd (its the 29th) I got suspicious, so I called and waited on hold for 20 minutes ( I TOO got the "hang ups" beforehand, but I kept trying. ) I got the runaround.. them telling me that it was going to be shipped TODAY and did I still want it, etc. I told them I didn't and the person said they cancelled my order. I asked for a confirmation number.. she put me on hold for a few more minutes and came back and said she sent it to my email. As I asked the her for more information, she didnt want to give it to me and ended up hangin up on me.
I STILL haven't received the email. Everyone should go to the Better Business Bureau.. you can complain online and file a report about this company! I know I am!...

This is the smartest thing you can do, and fast!
After reading the fine print! which you should(i should) have done before sending info and pressing process order, checking complaints on company and panicking, called 1-800 number and no one answered, emailed, and no one replied.
so I called Visa's fraud center, and changed my card number! as simple as that, so the bogus company will only get the 6$ shipping charge, and then that's my fault for being so stupid! I dont even need to lose more than 10 pounds, so back to the good old fashioned stair master!
To everyone, if it seems too good to be true, it usually is!
act fast, and dont give your card number to these jerks! and most of all, dont get caught up in FREE TRIAL OFFERS!
sylvie

Ordered product, never receive it. Tried to contact company and was given # of [protected] however continues to be busy. I feel my credit card is in trouble because of this company will be billing for something that I never received and I can not get in touch with them.

Like everyone else I was pissed off when I found out that they automatically charge you after 14 days of purchasing the trial product without informing clearly. So I found this page and after reading the reviews of finding it difficult to cancel, I was prepared to go through the red tape of cancelling this product. So I called the [protected] number they provided in the shipping, and the answering machine said that it is easier to contact them 6-9pm MST. So I did and surprisingly I got through to them straight away and I'm from Australia as well. They had good customer service also; but I think I learnt my lesson to not fall into these marketing traps again

Ordered free trial (shipping and handling 3.95) which has already been charged to my account, still haven't received product. Went online to check my account and there was an UNAUTHORIZED
charge of 29.95. I called my bank right away to cancel my credit card and to get information on unauthorized charges. If you shop on line it is important that you check your accounts on a daily basis.
How many people who don't have paid this without realizing it?

I thought I would order this Acai Berry Power 500 after seeing ads online. It was supposedly endorsed by Oprah, so I figured I would give it a try. I ordered the trial for $1.00. It is supposed to be a 14 day trial. Well 13 days went by before I finally received the bottle. I tried to cancel on the 10th day and of course the number I found on the web site did not work. I called customer service and the women said the number was out of service and she gave me another number to call. Funny, that didn't work either. I finally saw the $1.00 charge on my online banking statement and there was a number. I tried it and it worked. This of course was on the 14th day. I called to cancel and the woman said I was already charged the 89.31 because it was shipped already and there wasn't anything I could do about it. I finally got the full supply 30 days later. Another thing. The trial is supposed to be a 14 day supply, there are only 15 pills. You are supposed to take 3 to 6 a day. That is not a 14 day supply. The 30 day supply only has 60 pills. This is a rip-off. Don't do what I did. I haven't even tried one now because I'm afraid what it could do to me.

Since ordering the free trial of Acai Berry from this website, it has been over a week and I still not have received the trial. After reading all the complaints I tried to cancel on the phone number in the terms and conditions but have not been able to get through time and time again. The only way I could ensure that my card would not be billed was to call my credit card company and get them to block my credit card and issue me a new one with a different number. IF YOU HAVE GIVEN YOUR CREDIT CARD DETAILS TO THESE PEOPLE AND YOU CANNOT GET THROUGH TO CANCEL I URGE YOU TO BLOCK/CANCEL YOUR CARD AND GET A NEW ONE WITH A DIFFERENT NUMBER. THIS IS THE ONLY WAY TO ENSURE THEY CANNOT BILL YOU AGAIN. Tell your credit card company that you have lost your card if you are afraid of telling them that you have fallen for a scam. I did this and now the problem has gone away, but it was a hassle I really could have done without. If the "free" trial ever does arrive I'm going to throw it in the bin - I cannot trust that the product is genuine after how the company tries to scam everyone over money.

I decided to take a chance on a free trial offer for this Acai Berry Diet pill. I got the pills and looked at the little piece of paper that came in the package. It said that if I do not cancel within 14-days, I will be charged over 89 dollars a month.

I called the number immediately and it was busy the first 20 times I called. After finally getting through I was on hold for around 40min (I do not give up easily). Then some guy picked up and asked for my name and billing information. Before I could even finish giving my name and address, she said okay it is canceled. HE DID NOT EVEN LISTEN TO WHAT I WAS SAYING!How could he possibly have taking my card off. That was a complete scam and I am afraid my card will still be charged every month.

DO NOT TRY IT!

Jade

P.S. I think that what is in the bottle is children's chewable tylenol

Biggest scam and even more of a headache! Someone should tell Oprah and Rachel Ray about this. Company makes it seem as if they are endorsing the purchase of this product! What a joke, though not funny at all trying to get satisfaction. Company rarely answers phone and average wait time is 30+ minutes. Customer service gives out totally wrong information about returning product then argues when try to tell them what USPS states.

Customer service supervisors all are 'in a meeting, ' are never available, and also have totally wrong information regarding returns.

Credit card company informed to fight non authorized charges to my credit card.

the web site offer a trial of diet pills which are acai berry and it's only 3.95 for 14 days. What we might not have known was that after the 14th day, they automatically charge your credit card about 89 dollars monthly. I'd tried calling the number I'd gave above but the number is either un assign, doesn't work, or they want me to try again. I think that they just want our money. I'd also recently send them a letter and hopefully they call by the end of the month but I highly doubt it. If I known something was this bad, I'm never going to buy anything online. I looked up the area at mapquest.com and it seems to me as if the business is a home and not a building. Please help.

Ordered the product 1st wk Sept, now last wk Oct.-no product. Spoke w/ a rep @ cust Serv approx 2 wks ago..."shipping product immediately...should recieve product in next 3-5 days". I demanded DO NOT BILL til I have rec'd product & able to test for 2 wks.
NOW, Unable to get thru to Customer Service Dept & inquire abt product status.
Guess I should have smelled a scam, after talking w/ Rep abt 2 wks ago...I just tend to have faith in people & think most ppl are honest. I must continue to try contact them.
They dare bill my acct w/o my trying the product for a full 2 wks!
Sighed
A very Discouraged 'Potential' Consumer

I have tried several times to cancel this product without success. Can you please do so immediately. I received an email today stating that I have contacted the wrong company so have given all the details I have in case there are several companies selling this product from the same premises. I think it would be prudent in future if you intend to carry on selling this product via the internet that you have an email address/website where cancellations can be made from countries other that the USA.

Please cancel this order.

Basically, I have the same complaints as everyone else. However, finally I got through to the company using the phone number that appeared on my VISA statement. I was on hold for 2 hours but refused to hang up. Finally, someone actually answered and I told them in no uncertain terms that I wanted the account cancelled. The first thing he asked me was the order number. I told him I didn't know but to look it up under my name. He found it and said that he would take care of cancelling it. I asked him about the charge on my credit card and he said it would take 2 to 5 days for the cancellation to show up. In the meantime, I called my VISA account again and they told me to wait for 1 month after I talked to him and if more of the product showed up to send it back immediately. They would take care of it from their end. So, I called and got through on December 8, 2008, and finally, on December 17, 2008, the charge on my credit card was deleted. So, it can be done, but none of the numbers that I have seen that other people have given are correct. Here is the correct No.: [protected]. Don't get frustrated and hang up. It can be done. I hope this helps.

i just almost got conned into paying for an acai berry product from a fake company. They gave me a fake number to call [protected]...if anyone is having any problems with acai berry scams or feel that they been scamed with any products online or over the phone, u should check by calling back any number a company has given u, and make sure its not a fony number. you can also check if a company is official by checking the better business bereau or www.bbb.org/... and if its 2 late nd they already took your money nd thers no way of canceling your oder, the only option left is cancel your credit card that you've used or put a block on the checking account or credit/debit card that you've used. i hope i was able to help someone, and just try to be more careful next time you make an order from a company that your not to sure about.

Hello everyone, I don't typically voice my opinion with these things but I fell compelled to update you guys on how this went down for me. I thank everyone for voicing their complained. I googled the company and found their contact info: http://www.sflnutrition.com/cpage.aspx?name=contact

This number really works (for now anyway) I got them on the first try and only had to wait a few minutes. [protected] Good luck.

Well, I never received my email confirmation from them and was then charged $88.00 to my credit card and of course no credit of S&H fees. This is very frustrating. I am now on chat looking at a wait of who knows how long. Any suggestions on how to actually get a credit or have these scam artists stopped would be greatly appreciated.

I got through on the live online customer service at:

https://www.whiteteaacai.com//checkout1.aspx?bid=7ca05dec-76ce-443f-b578-185381d3c114

I reported their phone problem, of course they say they know nothing about that! One other thing - I did have one of the "wrong companies" give me a phone number of [protected].

I am in total agreement with all of you. Thanks to all your comments I finally got through the chat line at whiteteaacai.com Now I have to wait 24-48 hours to get my email confirmation that my orders were canceled. I was lucky in away, I never received my free trial offer and I was trying to get through to get it sent, but after reading all your comments, I decided to cancel everything and get my S&H fees credited. Mahalo from Hawaii everyone.