Complaints & Reviews

Cannot Cancel- no working contact numbers

I ordered a trial shipment which was to cost 4.95. A few days later I received a 30 day supply which was charged to my credit card for $89.31. The phone numbers they provide for questions, returns, cancellations, etc. are not working numbers. Also, no address was listed.

I have cancelled my credit card however, I must pay the $89.31 charge.

I have learned a valuable lesson. I will NEVER order anything else on line. For those reputable companies, I apologize as I no longer trust anyone enough to provide a credit card number.

  • Ca
    cathy lanier Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    you have to keep calling till it is not busy and then you need to stay on hold till they answer. I held for 30 min. than they cancelled myorder

    0 Votes


The site offers free samples for the cost of shipping. You are then enrolled into a monthly account and your...

credit card fraud

I ordered a sample bottle of the acai berry. Before I even finished it, a month's supply arrived, and then my credit card bill arrived with nearly $75.00 charged on it. I went back to the website and read the terms where they would send a month's supply every month, so I quickly unsubscribed my order. I unsubscribed my order numerous times just to be sure I was unsubscribed. Today I received another bill with $5.87 to this company, so I called my credit card company and told them that I had agreed to pay the $75.00 charge, because that was my stupidity, but I was not paying this company one more cent. She informed me that they had already charged another $5.87 to my next month's bill. I am disputing it and will not pay it.

Charging for product

I purchased a trial for 5.95. It states that they will charge 88.00 after 15 days. I bought it on September...

Enter 888 when calling the number for this company to get operator(human)

This company makes it very difficult to get a hold of them. To bypass the machine press 888 in rapid...

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I ordered a sample of arci berry and was told i'd pay 3.95 for shipping. nothing else. they billed my credit card for 89.31

I ordered a small bottle of acai berry and they told me that I would only pay 3.95 for shipping and handling...

I was charged 79.76 for a bottle of pills I did not order.

I ordered a sample bottle with 10 pills in for 4.87. It was charged to my Visa account. Then I receive another bottle in the mail that I did NOT request. I tried calling the company with no results. No one answers the phones. Then I tried the web site and once again... nothing there. They charged me another 79.76 that I did NOT approve for them to do. There was no address to return shipment of product I did not want. I want to get my money back and have no idea how to do so. I do not want them to be charging my account 80.00 every month for something I did not order. Please help.

  • An
    ANGIE B Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer


    0 Votes
  • Un
    Unsatified Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They did the same thing to me I am in such financial difficulty right now it not even good i am about to be homeless and now i have to pay for something i didnt order or [email protected]!!! So now what do i do so i feel what u r saying...

    0 Votes
  • Ge
    Geroge Rey Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I should have read the terms and conditons.

    0 Votes

unauthorized charge

Ordered on 8-1-08 free trial of Pure Acai Berry backed by Oprah as a great diet and health aid- they send a bottle of 6 pills and 2 weeks later they send a bottle never telling you the actual price. On 8-18-08 I was billed $74.76 . I called the 888 number and was told due to the volume my wait will be 35 minutes or I can leave my name. Called 10 times- all 35 minute wait- called on three phones :} So I decided to leave a message- voice mail full??? Then then in 21 days I get another package and this I will return. The company also tries to send you to their web site none existant. Do not order and do not buy. Kim Lawrence

  • Ju
    Judy Monroe Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Oh my gosh.. I have never in my life be so frustrated with such a scam.. I am 56 years old and have never experienced something like this...Thanks to the person that gave us instructions to cancel...It was perfect...I didn't even have any information to contact them...What can we do to get our money back? My credit card was charged for the sample and then for another shipment and I have only received the sample...I have contacted the Better Business Bureau, but at the time I contacted them, I have very little information to give them...

    0 Votes

sent more product and charged more than i wanted

Ordered a sample of PureAcaiBerry for the price of $1.87 for shipping. Yesterday I received a bottle of 60...

Chugiak Diet Products

No authorization for product or charge

I ordered free samle and paid 3. 50 to cover shipping. Nothing was ever mentioned about autoship or having to...

Acai Berry product charges

8/8/2008 Via their website I authorized a charge to my AMEX to try their product (acai berry) for free - just pay shipping ($4.87). I have received the product and determined through my doctor that I cannto take it due to an increase in vitamin K.
I have since been charged and additional $74.76 and $5.87 for products I have not ordered or authorized to be charged on my AMEX card. I have called the number for them [protected] several times and told of wait time. I have left my phone number and have yet to receive a return call. I want a refund of charges ($80.63) that were not authorized that have been charged to my AMEX and I want the charges to stop NOW.

  • Xt
    xtina74 Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me... I do not remember seeing ANYWHERE that there was a subscription that would be starting.
    These people are scammers. Why else would their voicemail say "if you want to unsubscribe, please go to the website which you subscribed to us from..." instead of an actual website address?!?

    0 Votes
  • Gl
    gladys wilson Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You keep my charging my credit for merchandise I did not order. Stop otherwise the better business burea will be advisesd and I will make a report to the u.s. government to investigate your operation.

    0 Votes

illegal charge

I got the message re Acai Berry for losing weight from Oprah program. Supposed to get free bottle for $2.95...

Unauthorized charges on my card

These people have some f-ing nerve. All day long I've tried to figure out what this charge was. No one...

starting me on a monthly program

I must have not read the fine print. For over a week the phone number I called never would answer. Then when...

Misleading charges

These people disguise the small print and will not respond to messages. I tried to get out of this scam and...

unwanted e-letter/pure acai berry

This company is a HUGE scam. After agreeing to the "free" trial of Pure Acai Berry, I was shipped another...

they sent me a bottle of pills which I didn't order or want and charged my credit card

I ordered a 5 days package of this product which I was suppose to be charged only $4.87 and nothing more was said about sending me another package of 60 tablets.
I received this package a few days ago and I been trying to reach them by phone and by email with no success. I would like to send back the package which by the way came ripped up and bottle not sealed like the one before. I would like to hear back from someone regarding this because I will
place a complain with the Better Business Bureau if I have to. Please have the decency to reply.

  • Di
    Diana Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I hope this helps:

    Refund and Exchange Policy

    Acai Berry Supreme Return Policy
    We have a 15-day satisfaction guarantee return policy on all shipments.

    If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. All returns are subject to a 30% administrative handling and restocking fee. We do not refund or credit shipping charges for any monthly shipments. Please note, the following terms apply for all returned items:

    To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-866-938-4832.

    An RMA number can ONLY be obtained by contacting the billing department at 1-866-938-4832.

    0 Votes
  • Me
    melisa Apr 01, 2009

    Okay people here is the thing you gotta read the fine print!!! I read it and still got ripped off. I ordered the trial. Two days after receiving the trial pills i called and cancelled the membership i agreed to which was totally soo under the fifteen days from when ur supposed to cancel so you don't get shipped monthly pills and get charged the monthly fee. So I spoke to a operator who jst verified my phone# and gave me a cancellation#. So I taught okay well that should take care of that well i was wrong. Right after the 15 days I noticed the monthly fee in my bank acct. So I called the co. to see what was going on with that fee, only to find out that it was for the pills that they sent out because I didn't cancelled the free trial before the 15 days. Tried giving her my cancellation confirmation#, date and time of when I placed the call, name of the operator and she says there is no record. So I went back and forth with the rude operator. Finally I said that I would like to speak to a supervisor and ofcourse she comes back and tells me that there is none available. UHHHUU RIIIIGHHHTTT!!! Well there is more to the story but it is jst too long. All I can say is that make sure you cancel the product before the 15 days if your not sattisfied. Once you do and get all the info. like cancellation#, name of the operator, time you called. CALL RIGHT BACK to make sure that infact your membership was cancelled. IF your one of the unlucky ones that do get charged after the fact then cancel the card on which you placed the order through and tell your bank to not allow anymore authorizations from that co. Believe me. I went through all this and more. So potential buyers BEWARE!!! On a happy note I did infact received the whole amt. back but only because I didn't give up my money that easy!!!

    0 Votes

Auto ship It appears not many people, including myself really read the terms that clearly state...

This site does not offer FREE TRAILS is not web site that offers free trail!!! You can get the purest ACAI Products from...

received pills I didn't order

Ordered a free sample and was careful to read about the offer to make sure there were "no strings attached"...