Complaints & Reviews

Ip Colon / Extreme Acai BerryCannot Cancel- no working contact numbers

I ordered a trial shipment which was to cost 4.95. A few days later I received a 30 day supply which was charged to my credit card for $89.31. The phone numbers they provide for questions, returns, cancellations, etc. are not working numbers. Also, no address was listed.

I have cancelled my credit card however, I must pay the $89.31 charge.

I have learned a valuable lesson. I will NEVER order anything else on line. For those reputable companies, I apologize as I no longer trust anyone enough to provide a credit card number.

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    • Ca
      cathy lanier Oct 13, 2008
      This comment was posted by
      a verified customer
      Verified customer

      you have to keep calling till it is not busy and then you need to stay on hold till they answer. I held for 30 min. than they cancelled myorder

      0 Votes

    www.Extremeacaiberry.com — Fraud

    The site offers free samples for the cost of shipping. You are then enrolled into a monthly account and your...

    Lake Mead Performance/acai Berrycredit card fraud

    I ordered a sample bottle of the acai berry. Before I even finished it, a month's supply arrived, and then my credit card bill arrived with nearly $75.00 charged on it. I went back to the website and read the terms where they would send a month's supply every month, so I quickly unsubscribed my order. I unsubscribed my order numerous times just to be sure I was unsubscribed. Today I received another bill with $5.87 to this company, so I called my credit card company and told them that I had agreed to pay the $75.00 charge, because that was my stupidity, but I was not paying this company one more cent. She informed me that they had already charged another $5.87 to my next month's bill. I am disputing it and will not pay it.

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      Acai Berry Supreme — Charging for product

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      Acai berry — I ordered a sample of arci berry and was told i'd pay 3.95 for shipping. nothing else. they billed my credit card for 89.31

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      Ld Performance Health-acai Berry PillsI was charged 79.76 for a bottle of pills I did not order.

      I ordered a sample bottle with 10 pills in for 4.87. It was charged to my Visa account. Then I receive another bottle in the mail that I did NOT request. I tried calling the company with no results. No one answers the phones. Then I tried the web site and once again... nothing there. They charged me another 79.76 that I did NOT approve for them to do. There was no address to return shipment of product I did not want. I want to get my money back and have no idea how to do so. I do not want them to be charging my account 80.00 every month for something I did not order. Please help.

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        • An
          ANGIE B Oct 08, 2008
          This comment was posted by
          a verified customer
          Verified customer

          CLOSE YOUR ACCOUNT SO THEY CAN'T BILL YOU ANYMORE.

          0 Votes
        • Un
          Unsatified Oct 20, 2008
          This comment was posted by
          a verified customer
          Verified customer

          They did the same thing to me I am in such financial difficulty right now it not even good i am about to be homeless and now i have to pay for something i didnt order or [email protected]!!! So now what do i do so i feel what u r saying...

          0 Votes
        • Ge
          Geroge Rey Oct 27, 2008
          This comment was posted by
          a verified customer
          Verified customer

          I should have read the terms and conditons.

          0 Votes

        PureAcaiBerryunauthorized charge

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          • Ju
            Judy Monroe Sep 24, 2008
            This comment was posted by
            a verified customer
            Verified customer

            Oh my gosh.. I have never in my life be so frustrated with such a scam.. I am 56 years old and have never experienced something like this...Thanks to the person that gave us instructions to cancel...It was perfect...I didn't even have any information to contact them...What can we do to get our money back? My credit card was charged for the sample and then for another shipment and I have only received the sample...I have contacted the Better Business Bureau, but at the time I contacted them, I have very little information to give them...

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          Chugiak

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          8/8/2008 Via their website I authorized a charge to my AMEX to try their product (acai berry) for free - just pay shipping ($4.87). I have received the product and determined through my doctor that I cannto take it due to an increase in vitamin K.
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            • Xt
              xtina74 Sep 24, 2008
              This comment was posted by
              a verified customer
              Verified customer

              The same thing happened to me... I do not remember seeing ANYWHERE that there was a subscription that would be starting.
              These people are scammers. Why else would their voicemail say "if you want to unsubscribe, please go to the website which you subscribed to us from..." instead of an actual website address?!?

              0 Votes
            • Gl
              gladys wilson Oct 20, 2008
              This comment was posted by
              a verified customer
              Verified customer

              You keep my charging my credit for merchandise I did not order. Stop otherwise the better business burea will be advisesd and I will make a report to the u.s. government to investigate your operation.

              0 Votes

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              • Di
                Diana Sep 12, 2008
                This comment was posted by
                a verified customer
                Verified customer

                I hope this helps:

                Refund and Exchange Policy

                Acai Berry Supreme Return Policy
                We have a 15-day satisfaction guarantee return policy on all shipments.

                Returns
                If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. All returns are subject to a 30% administrative handling and restocking fee. We do not refund or credit shipping charges for any monthly shipments. Please note, the following terms apply for all returned items:

                To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at [protected].

                An RMA number can ONLY be obtained by contacting the billing department at [protected].

                0 Votes
              • Me
                melisa Apr 01, 2009

                Okay people here is the thing you gotta read the fine print!!! I read it and still got ripped off. I ordered the trial. Two days after receiving the trial pills i called and cancelled the membership i agreed to which was totally soo under the fifteen days from when ur supposed to cancel so you don't get shipped monthly pills and get charged the monthly fee. So I spoke to a operator who jst verified my phone# and gave me a cancellation#. So I taught okay well that should take care of that well i was wrong. Right after the 15 days I noticed the monthly fee in my bank acct. So I called the co. to see what was going on with that fee, only to find out that it was for the pills that they sent out because I didn't cancelled the free trial before the 15 days. Tried giving her my cancellation confirmation#, date and time of when I placed the call, name of the operator and she says there is no record. So I went back and forth with the rude operator. Finally I said that I would like to speak to a supervisor and ofcourse she comes back and tells me that there is none available. UHHHUU RIIIIGHHHTTT!!! Well there is more to the story but it is jst too long. All I can say is that make sure you cancel the product before the 15 days if your not sattisfied. Once you do and get all the info. like cancellation#, name of the operator, time you called. CALL RIGHT BACK to make sure that infact your membership was cancelled. IF your one of the unlucky ones that do get charged after the fact then cancel the card on which you placed the order through and tell your bank to not allow anymore authorizations from that co. Believe me. I went through all this and more. So potential buyers BEWARE!!! On a happy note I did infact received the whole amt. back but only because I didn't give up my money that easy!!!

                0 Votes

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