Getaroombooking a room

#R1695909374...I booked a room for 11/8 however the confirmation had todays date of 10/8 and they would not change my reservation or refund me! What a complete scam! Obviously it was a mistake if I called immediately after I got the confirmation and saw the incorrect dates! As well as I am willing to just change the date to the correct date of 11/8. Then when I call there is absolutely no help, no supervisor to speak with and no way of rectifying this...$339.00 is a lot of money to just throw away.

  • Getaroom Customer Care's Response, Oct 09, 2019

    Thank you for contacting and bringing your concerns to our attention. While we strive to provide exceptional customer service to all our customers, we know things can happen that prevent us from achieving this objective. If we have failed to meet your expectations, we appreciate you letting us know, so we can continue to improve our services.
    By securing this reservation online, you had to agree to the terms and conditions of this booking prior to submitting payment. In addition, upon completion of your booking, an electronic copy of your itinerary was sent via email to the following address (xxxxxxx) that you provided.
    All prepaid reservations that are posted on our website are fully visible along with the subtotal, tax recovery charges and service fees. In addition, the cancellation policy was fully disclosed at the time of booking and was agreed to by you at the time of purchase.

    After careful consideration and, despite the fact Getaroom is financially liable for this reservation, we will be issuing a refund in the amount of (US$399.83) back to the original form of payment. Please allow 3-5 business days for the refund to post to your account.
    Again, we regret any inconvenience or frustration that this experience has caused and hope you find this gesture to be sincere and in good faith.

    Consumer Relations

Oct 08, 2019

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