Getaroom review: Full refund in 3 to 5 days plus interest.

I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50. Needless to say, while I was speaking to my card credit company they posted the charge from the Peabody Hotel! Not from getaroom... I contacted them again and Ben agreed to waive the penalty charges which are double the normal room fee and provided a cancelation notice on Nov.3. The hotel agreed to flag the reservation and waive any charges. The charge posted on Dec 16! On Jan. 3, I posted a complaint with the BBB. This company wrote that I was confused (thanks to their deceitful ad) but they would make a full refund in 3 to 5 days. Of course, they have never issued a refund for the excessive charges. I have never received a receipt via email or any other notice from this ridiculous company. Stay away! I have documentation of the full refund. I cannot load it here. This company has my full complaint registered with the BBB in Dallas. They have promised a full refund for months. This matter is going to need legal counsel since they received $1268.50 for absolutely nothing in less than 10 minutes despite attempts to cancel the transaction after learning it was not who they pretended to be. They are theives and criminal action should be sought.

Claimed loss: 1268.50