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3.8 3 Reviews 583 Complaints
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Getaroom Complaints 583

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1:44 pm EDT
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Getaroom Unacceptable charges

Deliberately missleading pricing with a whopping 40% extra charged on top of the quoted price gmfoe a room at the Hilton Hotel in Dublin.

The website is set up to show one price and only upon payment is there any mention of a huge service charge €78 on a €200 fee.

Utterly dishonest business.

Room booked 18th of September reference number Guest Reservations - Reservation Confirmation #R4464053514

Desired outcome: Refund

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12:54 pm EDT
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I booked a hotel room through this service and paid in advance. When I checked out, the hotel told me they had only kept my credit card on file and had not actually charged it and so I paid. When I looked at my statement I had been charged in advance and again. I called up book a room and was told they would contact the hotel and refund me for the double...

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8:17 am EDT
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Getaroom Scammed me out of a hotel room for my wedding

I booked a room through the Hilton website, but it happened to be with this company. I booked a room in Milwaukee for $700 for two nights. There is no review page before my purchase went through and then when I got the confirmation email it was only for one night and still charge me $700. I've been fighting this for months and still have not got my money back and I probably won't. Do not trust this company. They have fine print that allows them to scam you.

Update: this company has reached out to me via email twice in an attempt to smooth this out but has never called me (as promised and I even set aside time during my work day to speak with them) and has never offered my money back or anything to even remotely rectify the situation. This entirely proves that this company will comment on bad reviews to save face but will not actually do anything to solve the problem. Again DO NOT BOOK WITH THEM.

Desired outcome: Money back

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10:05 am EDT
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I recently had a terrible experience while booking a stay at the Grande Centerpoint Hotel- Terminal 21 Bangkok. I believed I was booking directly through the official hotel website, only to be redirected to a third-party website, "getaroom.com," without my knowledge or consent. Initially, the price was $1,1468 ( incl. tax) (for 3 rooms for 3 nights (i.e...

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2:56 am EDT
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Getaroom Scam company

I made the reservation Tivoli hotel on 06/27/2023 for check in day on 09/23/2023, it costs 448.01$. Then I made cancellation on 06/28/2023 to book another room bigger than that. But I didn’t receive any refund from Gateroom. The cancellation policy is if I canceled before 09/09/2023, I’ll get a full refund because it’s not non refundable. But they tried to scam me, didn’t want to refund. I already called the hotel directly and Gateroom is third party, and the hotel can’t solve this problem although they knew my room was already cancelled.

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Update by Phuong N
Sep 17, 2023 3:00 am EDT

Reservation number is R4292995580

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4:24 am EDT
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Getaroom Scam booking

Thought I was booking through the hotel’s website and ended up paying more than the price announced first. They added extra fees after confirmation that did not show before inserting the credit card number. Cancelling the reservation was with the same amount of booking. I preferred to cancel it as I made a mistake in dates and there was no difference modifying or cancelling. Never will I book through them again. As a tour Director, I have to book fast for work purposes and was not expecting to find a recommended site on Google to be such a big scam.

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Update by Ran Trips
Sep 17, 2023 3:29 am EDT

Hello,

Here is the reservation number #R4456088811

Kind regards

Rania

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4:31 pm EDT
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Getaroom Hotel room booking

On 22nd August, a hotel booking charge has been made against my credit card for USD 1129.74 plus a transaction fee of GBP 26.58

I do not have an account with get a room, I did not receive any email communication relating to this charge.

Date: 22 Aug 23 Cci*Hotelreservati, [protected]

Retailer number: 2524635

Business type: Travel Agencies And Tour

Town: [protected]

Country: Usa

Card: Visa

PIN Used: No

Cardholder: 8003

Forex amount: 1129.74 U.s. Dollar

Exchange rate: 1.23

Desired outcome: Full refund of hotel charge and transaction fee.

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6:34 am EDT
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Getaroom Overcharging and inability to cancel a booking

On the 10 August 2023 I made booking which was promoted as R2800.00 per night with booking ref [protected] and confirmation number [protected].When the booking was finalised, my card was overcharged with R4583.91. The confirmation e mail that was sent had a link and contact details for cancelling which were not functional. I tried calling and emailing in order to cancel the booking without success.

Desired outcome: Cancellation of the booking and full refund

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10:02 am EDT
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Getaroom Refund

# R4383810761 Getaroom.com. this company is an absolute scam! Thought I was booking through the hotel, but actually it was through Getaroom.com. I immediately cancelled the booking in 1 hour. Called several times to ask where my refund was, only to be told, " there is no refund" I am absolutely furious! I paid €7.458,19 for NOTHING! I got official letter from the hotel, the letter clearly confirmed that the booking number R4383810761 with Getaroom has been cancelled on 9 August 2023 and the hotel has never charged anything. Although the hotel said I can claim the refund, and I showed the evidence to Getaroom.com., this company still refused to refund. Getaroom.com. is an absolute scam!

Desired outcome: I paid €7.458,19 for NOTHING! Please kindly help me to refund this money.

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3:21 pm EDT
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Getaroom Hotel booking

The website offered hotel stay and parking package when I booked and had payed I noticed it had charged regular room rates for the entire vacation stay. I only wanted one night and remainder parking. They do not offer a refund policy even for same day cancellation. This is a very poor practice at best. In my mind it’s [censored] and I was robbed scammed cheated. Nothing was done in good faith. I am disputing this with my bank and hoping to get my $930 refunded. All I was asking was for the reservation be modified to what I initially wanted.

Desired outcome: Refund or reservation modified to what I originally wanted

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12:31 pm EDT
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Getaroom Refund

Thought I was booking through the hotel website, where the website clearly said, 100% refund on cancelations. I canceled 2 weeks ahead of time. Called to find out where my refund is since it has been over a month. Called the hotel only to be told I booked through a third party. They gave me Pricelines number. Priceline gave me Agodas number. Agoda gave me Getaroom.com. Mind you, this took 2 hours on the phone. I was told today, my 265.00 is there's to keep. No refund! I am furious! Kept my money with no services provided.

Desired outcome: Money back

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7:43 pm EDT
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Getaroom Deceptive practices

On August 3, 2023, I booked a room at a The Beeman Hotel in Dallas, TX. The reservation was made online on what fully appeared to be the hotel's direct website. It was not until August 11, when I called the hotel to modify the reservation, that we became aware that the reservation was not made through the hotel. It was made to a third party; a third party to which we did not have a name. We had no idea who took our money. Upon learning this, I called the number listed on the email confirmation and after much prying and back & forth with the representative was I able to learn that "Getaroom.com" was behind the deceptive and quite frankly fraudulent booking practices. After over 15 mins of discussion, I asked to speak to a supervisor. After holding for another 18 minutes I was ultimately disconnected. I called again and was put on hold with no greeting or acknowledgment that the call had been picked up. I called a third time and was told that I was unable to be connected to a supervisor at that time because she was busy with an influx of calls - not surprised at all! I ultimately canceled the reservation with penalty (no refund) and requested the matter be escalated and hopefully get a refund.

After taking a closer look at the website used to book the reservation it became evident that Getaroom.com hides behind the name of "Guest Reservations" where the URL reads www.guestreservations.com/[name of hotel] which under any reasonable standard could not be called anything less than deceptive.

Having essentially been deceived and tricked into booking with a third party, I am requesting a full credit if $541.64 paid for reservation #R4372122047. I will continue to reach out to corporate, file formal complaints with the Better Business Bureau and anyone else that will listen until I am heard and reimbursed.

Desired outcome: Full credit on original card on file.

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7:45 pm EDT

Getaroom Reservation

If I could give 0 stars I would. Booked a room through what I thought was the hotel turns out it was this site and it was booked before I was even ready. So I immediately canceled the booking. 2 minutes later. I saw that it was non-refundable however since when is that with in 2 minutes. I called right away they said they would submit a refund request due to accidental booking to some hotel company(I don’t think there is anyone). Surprise came back that they wouldn’t refund the $700+. So I said then just leave the reservation and we will stay there. Nope once it is cancelled can’t reinstate it. Can’t give a credit for me to rebook, can’t give a refund nothing. I called talke to two people one being a supervisor Shari. She just kept repeating the same thing over and over. I asked to talk to whoever denied the request for refund. They would give me a number or name of a company nothing. So someone just got $700 for doing nothing. For me making a mistake. This was money I had saved for a long time for my trip and now I don’t think I can even go. I’m just sick about this. This company should be shut down.

Desired outcome: Money back

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4:09 am EDT
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Getaroom Abusive no-refund policy

I booked a room early june for 27th june.

First issue I didn't receive my booking confirmation because they are not even able the record correctly my email.

Second call and the confirmation finally received.

The 27th door closed in front of the hotel, check in before 3pm and not 9pm like written on the email. No access, no possibility to join the hotel by phone or email (actually made it but no answer).

Next day, I did have to sleep somewhere else the hotel I have actually been charged for, the hotel said that they send the information for my check in at 14:40 on Booking before my arrival.

On my return the 29th I called Getaroom, explaining the situation, once again I should have received an email with the ticket enabling me to provide all proofs that I've been there and try to contact the hotel without success.

I waited 5-7 business day like they asked.

Off course, no news passed this delay.

New call on 10th july, they get the denial of the hotel for the refund on 2th july (without giving me this information) because of no-show. Indeed the hotel did give all information, but Getaroom failed to forward it.

Desired outcome: Complete and unconditional refund.

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4:19 pm EDT
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Getaroom Undisclosed exorbitant fees

Thought I was on a Hyatt website to book a room. Shown a price of $97 when I gave my credit card I was charged $166 non refundable! No fees were ever disclosed. Canceled immediately. Said non refundable. Will dispute. Called asked to speak to a supervisor. After being on hold forever the line beeped then hung up! Went to their website and searched same hotel same date and got a price with disclosed taxes and fees of only $24 not $69. Will further report this crime!

Desired outcome: Full refund

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zhenyu
changsha, CN
Aug 09, 2023 5:21 am EDT

Is your problem solved, I have the same problem.

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11:34 am EDT
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Getaroom Charges

I booked a room for myself and my family. However whenever I arrived at the hotel I was told that I had no reservation. I had to pay for the room twice and getaroom charged more than what the hotel did. I have called multiple times and spoke to multiple people however they have given me the run around and still haven't returned it days later. Also they will not make a supervisor available to help you.

Desired outcome: Would like full refund and perhaps a complimentary night to actually enjoy myself and not be on the phone on hold all day.

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5:05 pm EDT

Getaroom Total lack of service, help or understanding

On Sunday 17th of June I made a reservation for the Kings Inn Hotel in San Diego.

For my family I needed a 2 night stay from July 20th until the 22nd. One second after I made the reservation I noticed I had made a mistake; in stead of July the reservation was valid for June 20-22nd.

Because we are not even in The States at that time I called the reservation desk immeditely to tell about the mistake I had made and the only thing I needed was to put the reservation one month later.

They adviced me to cancel the booking immediately and they would contact the hotel to try to take care of this in a satisfying way.

Well, what a surprise, I haven't heard anything from getaroom.com since then. When I call them they say The Hotel is not responding, when I call the Hotel they say they haven't received any message or call from getaroom.com.

In the meantime they charged my creditcard already for over 400 euros.

Really, this kind of companies should be banned from the travel industry. Yes, it was a stupid mistake, one that i tried to resolve after ONE minute after the booking.

My advise: Stay away from this company to avoid health problems and dissapointment about mankind in general.

Desired outcome: Contact with Getaroom.com and solving the issue in a reasonable way.

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1:28 pm EDT
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Getaroom Red tide no refund

We book a weekend getaway to Boca Grande Hotel on Gasparilla Island Florida. When we arrived We could not breathe. The red tide odors were unbearable. I have a respiratory issue and this would have been devastating for me to remain on the island. This was Booked thru bookings.com but they sorted it out to Getaroom.com. The hotel were good as we cancelled the reservation and they agreed that many people had cancelled. They told us they refunded booking.com but we had to call the next day for them to confirm. Booking.com is impossible to get in touch but we spoke with Get a room and they didn't care if the hotel conditions were unacceptable. This reservation needed to be cancelled 7 days in advance. How would one know 7 days in advance that the winds would bring in unacceptable breathing conditions. Our credit card made attempts to help us and advised us that these companies (Booking.com & getaroom.com) are the worse and you cannot get any refund from them. Now we have to get an attorney to get our refund which is terrible! Absolutely disgusting to treat people this way.

Desired outcome: Refund of $1,359.32

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8:31 pm EDT

Getaroom Government travel - wildland firefighter

I booked a reservation through Holiday Inn Express for my work travel as a wildland firefighter. My reservation was for Live Oak, Florida on May 24 and the reservation confirmation shows up later as a third-party company charge on my cc in the amount of $5115.82 and a fee of $15.99. My stay was for 11 nights at a Holiday Inn Express. Upon check-in, there was no reservation for me. As a government employee, I am only allowed government-rate lodging. The Holiday Inn Express managed to find me a room, but I was not allowed Government Rate. I checked out of Holiday Inn Express on June 3 and the total cost $1520.00 which was over the government rate. After returning home on June 4th I found my cc charged by CCI Hotels $5115.82 plus #15.99 and my actual Holiday Inn Express charge from May 24 - June 3 for $1520. I tried contacting CCI and was told no refund is allowed. My credit card company dispute case is asking me to try and resolve this myself through CCI Hotels. Dead End!

Desired outcome: I would like a full refund of the charges of $5115.82 plus 15.99 put back on my credit card.This company or (a third-party company) should be closed down for Fraud! And many scam complaints were filed to support the closer.

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9:22 am EDT
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Getaroom Room reservation

We book a room in error and cancel within 24 hours when we notice and was charge full price.

4.28.2023 reservation confirmation #r4175117272 cancel 4.29.2023

we did not understand why? no refund? every companies

should refund if we did not use and cancel in time?

we made a mistake on this so please refund us!

we appreciate your time and help in resolving this!

NO REFUNDS POLICY SHOULD BE IN BOLD FOR US TO READ!

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About Getaroom

Screenshot Getaroom
Getaroom.com offers a platform for users to find and book hotel rooms. They provide a variety of accommodation options, ranging from budget to luxury hotels, catering to diverse travel needs. The service allows for comparison of hotel features and prices, aiming to facilitate the reservation process for travelers.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Getaroom in the 'Complaint Title' section.

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- Provide detailed information about your experience with Getaroom. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Overview of Getaroom complaint handling

Getaroom reviews first appeared on Complaints Board on Jan 27, 2010. The latest review Deceptive booking website and scam on huge tax recovery charges & service fees was posted on May 29, 2024. The latest complaint Refund and Customer Service was resolved on Feb 26, 2024. Getaroom has an average consumer rating of 4 stars from 586 reviews. Getaroom has resolved 398 complaints.
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  1. Getaroom Contacts

  2. Getaroom phone numbers
    +1 (800) 468-3578
    +1 (800) 468-3578
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    Customer Service
    +1 (800) 293-2602
    +1 (800) 293-2602
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    Booking
    +1 (469) 675-5368
    +1 (469) 675-5368
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    International
    +1 (800) 293-2602
    +1 (800) 293-2602
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    Customer Support
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  3. Getaroom emails
  4. Getaroom address
    3010 LBJ Freeway Suite 1550, Dallas, Texas, 75234, United States
  5. Getaroom social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2024

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