On April 25, 2022, I went to the Home 2 Suites Hilton website to book 3 nights at the hotel in Bowling Green Ohio for September 30th 2022. Minutes after I booked it I realized that the hotel was in Bowling Green Kentucky. The website was not made clear otherwise I would have noticed. I right away called customer service and asked if I could change the location to Ohio. The customer service did not speak clear English so it was hard to understand her and when I asked her to help she kept putting me on hold for at least 10 to 15 minutes each time. I just told her to cancel the booking as I was not going to Kentucky. I called again and another lady who could not speak well said that she could not give me a refund and because I cancelled the hotel that she could not give me a refund. I told her all I wanted was to transfer it to Ohio. Amanda said it was their policy that they do not refund the money. I told her so I just loose $735.00 for nothing. Yes that is what she said. When I booked this hotel I had no idea it was a third party booking. This website makes it look like you are booking directly with the hotel. I want my money back asap as I am not accepting this kind of treatment. This company is insane to think that they can treat so many people so horrible. I come from a family of attorneys so they will be in contact with the getaroom.com and get my money back. This fraud has to stop! Also I just noticed on my confirmed booking the time is 4pm. On my cancellation time it says 3:07 pm! So how did my cancellation time have a sooner time than my actual booking time. Plus, I made this reservation in the morning that day.