Getaroom
reviews and complaints

My wife booked us 3 nights today for Aug 5-8 at the SF Marriott at Fisherman's Warf. She sent me the confirmation and it was $1800 a night. I called the Marriott and booked directly at $330 a night. She immediately phoned www.getaroom.com and they told her she needed to cancel the reservation 2 days prior to them being made. How is this even possible? They're criminal. STAY CLEAR.

5/27

My wife booked us 3 nights at the SF Marriott Fisherman's Warf for August 5-8, 2022. When she sent me the confirmation code today, I fell out of my chair. $1800 USD per night. I was just on the Marriott website and it was only $330 USD per night. I booked directly with the hotel and asked her to cancel with getaroom.com. When she spoke to getaroom.com, they told her she needed to cancel before 5/25, 2 days prior to making the booking. How is this possible? She now has a pending $7800 charge on her credit card. BBB and all other online review indicate you should NEVER, under ANY circumstances, do business with getaroom.com.

Booked a 2 night saty in Tekapo , paid in full. Arrived and no confirmation. Hotel clerk couldnt get hold of getaroom amd we had to pay again to stay.

Contact getaroom 3 times and no reply.I am due a full refund. Case number [protected]

My name : Sara Rodriguez

My email : [protected]@hotmail.co.uk

My email : [protected]@gmail.com

London Chigwell Prince Regent-BW Signature Collection

Room booked on the 18th May for the 22nd May

R3414719700

Room cancelled on the 19th May at the hotel by Shelly, cancellation number: [protected]

Trying to ring [protected] but I can’t get through , sending emails but no response.

Thank you

To who it may concerns

I made the reservation on a 4-star hotel site. I thought I was booking directly to Santa Eulália suite hotel&spa, Albufeira, Portugal throught a link opened on this site to the hotel reservation center.

Only the next day we did find out the reserve was made to a 2-star hotel called urban hotel Santa eulália, Albufeira, Portugal, a not considered hotel by any of us.

We call both hotels, and both assumed it might be due to an informatic bug/problem on close names, because that happened before.

We found out that the room paid for was sold to hotelsbed plataforma that sold it to getaroom plataforma. We got this information provided by Urban hotel and didn´t visit any of these two plataforms.

After we explain what happened, the Urban hotel immediately canceled the reservation but they asked for us to take care of the money return with a company online called getaroom, whict we didnt even knew, in order to receive our Money back.

The difficulty we are having in our Money return start to looking now more than a simple informatic bug, since nobody cant help us in order to get our money back and we really don´t know who to ask.

So, assuming this is a valid email, and actually our only contact for that purpose, we want to proceed with this process demanding cancellation and full return money for the reasons above. We already have a cancellation free of charge issued from the Urban hotel, all we need now is our Money return.

I expected to hear from you and receive a total refund on my nephew credit card HugoJouanny that was provided for reserve.

Best regards

Objet: Guest Reservations - Reservation Confirmation #R3427124580

Thank you for booking your hotel reservation. Your reservation has been prepaid and is fully guaranteed. Rest assured, your reservation has been successfully submitted to the hotel.

Upon check in, please present a valid ID and major credit card for incidentals only.

If you have any questions or require any additional information regarding your reservation, please contact our customer care department.

Reservation Details

Status CONFIRMED

Conf. # R3427124580

Arrival Tuesday, May 24, 2022

Departure Thursday, May 26, 2022

Costs & Fees

Subtotal €125,00

Tax Recovery Charges & Service Fees (See Details Below) €46,35

Total €171,35

This payment will be processed in the United States and will appear on your statement as "gar*Hotel Res".

By booking this reservation you have accepted the Terms and Conditions.

Hotel Details

Hotel Urban Hotel Santa Eulália

Estrada De Santa Eulalia, 215

Albufeira, Algarve 8200-381

Rooms 1 CLASSIC

Customer and Travelers

Additional Policies

. No hen/stag or any other parties allowed -.Check-in hour 16:00-00:00.Car park YES (without additional debit notes).Identification card at arrival.Deposit on arrival.Credit card is compulsory as a deposit, no deposit in cash is accepted.Self check-in.Due to the pandemic, many accommodation and service providers may implement processes and policies to help protect the safety of all of us. This may result in the unavailability or changes in certain services and amenities that are normally available from them. More info here https://cutt.ly/MT8BJcv (15/05/2020-30/06/2022) Please check on the link below the information on restrictions, quarantine and Covid testing https://imigrante.sef.pt/en/covid-19/faqs/#1585841681470-0c83ef8e-1b2b (23/08/2021-31/12/2022)

Cancellation Policy

Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 05/21/2022, 11:59 PM (Europe/Lisbon) are fully refundable. Bookings cancelled after 05/21/2022, 11:59 PM (Europe/Lisbon) are subject to a fee of 171.35 EUR. There is no refund for no-shows, early checkouts, or cancellations after 05/24/2022, 10:00 AM (Europe/Lisbon).

What are Tax Recovery Charges & Service Fees?

This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.

Check-In Instructions

Due to COVID-19 it is recommended that you review the local health and safety ordinances of your destination before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the hotel chain global website or contacting the hotel directly prior to arrival for the most up-to-date information.

Booking Ref. Number

[protected]

View Reservation

Directions

I booked a hotel on 5/19/22 for 6/18-6/22 2022. The reservation incorrectly started on May 19th. The only reason I was made aware of this is because the hotel told me we were a no show.

This is absolutely crazy. On the website when filing a complaint, "incorrect start date" is one of them. This is clearly an ongoing issue that the company needs to fix ASAP. I expect a full refund or my dates to be accurately booked at the hotel or I will be filing a dispute with my credit card as this is both fraud and no goods were received.

R3269700138 - had a reservation for May 20 though May 22

room was in terrible conditions and could not stay

bed was to small, bathroom was in terrible condition, furniture was in

even more in bad condition looked like cats had scratched the chair to

pieces and the sofa had a huge tear in one of the custions

went to the front desk and cancelled and am now trying to get a refund

I booked 4 rooms over the phone with refundable policy except for one extra room (a 5th room) that the person on the phone said i would be able to get a full refund because they screwed up and booked it without the refund policy but told me, on a recorded line, i would have no issue cancelling it if i just called customer service. well that was all FALSE. i have been given the run around for over 9 days now with no manager to talk to. i have called the hotel to speak to the General manage directly but she has been on vacation. i think this company is a SCAM and be careful to go through them! you should always book directly through the hotel because they are not out to get you like these companies are.

I booked a room and cancelled within 1 hour i accidently cancelled would not give me a refund so i wanted to uncancel they wouldn't let me I asked to refund and rebook and they still wouldn't . would not deal with this company i called the hotel and they didn't even have my original reservation yet . poor company now I'm out 1100dollars my reservation number was r342799984

We booked a hotel, and 15 minutes later when we arrived, we were literally greeted by a guy doing a drug deal in the lobby and a prostitute propositioning people. The hotel lobby was made out of old plywood, and the guy at the front "desk" was using his personal laptop to try checking us in. After that failed for a few minutes we asked if we could just cancel the booking, since he had a long line of freaky people waiting. He said no problem, the website would refund us.

Called them immediately after leaving the hotel, and they said that because I didn't get the guys name and title, they would charge me a $295 dollar cancelation fee. It has been less than 30 minutes since I booked!

Be very wary of this company. They shift blame to the hotel, which shifts blame to them, but at the end of the day, the getaroom scam is they charged the card, and refuse to provide any support or refunds.

Hi, I booked a room but I had to cancel it. I have been unable to get help to clear this up. I had them help me with the cancellation. I tried the number several times to get assistance and was not allowed to speak to a supervisor (booking for Steigenberger Hotel am Kanzleramt in Berlin on May 17th 2022). Confirmation Number: R3408930349

This company uses deceptive practices. I tried to cancel a reservation within their published allotted time period. They denied my cancellation and kept my prepaid money. Do not use this company. You will regret it.

May 16th 2022. I have booked reservations for hotel and i called the hotel they said they are not connected. This getaroom charged me 300 dollars for nothing. And i am not able to reach or call them to refund my money.

Booked online for a Days Inn in Ottawa West. Monday May 2 to stay that night and the next for a colleague and myself - from my cell phone. Thought I was on the official website, but I was not! When I received the confirmation it was already too late to cancel - same day and already checked in by the time I saw the email. I was charged the proper nightly room rate for both rooms but there was an extra $251.56 in "Tax Recovery Charges & Service Fees". What?! There is also a line stating Private Membership Total. What membership? I need this bill adjusted and a credit issued asap for everything other than the nightly rate and the proper taxes - by my calculation that is approx. $ 180-200 depending on current tourism taxes/night.

I purchased message through Groupon, then went to the hotels site and reserved a room as well for 2 days. Once the reservation was complete, although I went through the resorts site, realized it was sent to a third party site. After realized this I researched the site to see that there are many bad reviews due to the false advertisement that I was getting the reservation through the hotel directly, through the groupon link that was provided. I tried to change my reservation and did read through the terms and conditions and are not what is stated that can be done once talking to the representative. This is a scam and will fight to get my money back as they are stating there is nothing that can be done to change the reservation as stated on the terms, I will also report this to the BBB as well as the police as this is a SCAM as reported by many!

5/10/22- I booked a room for 3 nights at the Hilton Washington and then cancelled five minutes later not realizing It was charged as pre-pay. Called up to get a refund and they said no refunds and also I didn't have a room either. It has cost me $939.89 cents. they wouldn't let me talk to a supervisor and finally said someone would reach out which has not happened yet.

I accidently booked a room not realizing it was a prepaid room. Cancelled the room within 7 minutes and now they tell me I can't get the room or my money back. Called customer service and they nothing i can do about it. Terrible customer service.

reservation #R3390101037

Zero stars! Same story as everyone else on here. My husband booked a room for my daughter and I. He thought he was on the actual Hampton Inn website only to realize that he was not. We were charged an extra $150.00 for that "tax crap". Here's the kicker, we cancelled within 5 minutes of the reservation and my husband was told he wasn't getting a refund. So now we are out $460.00 and no room for my daughter and I this coming weekend! This is absolutely total fraud! Using the "hotel website", thinking it's legitimate...

FYI, I informed Hampton Inn about getaroom.com's "business practices" and I was told that we need to really check the website address. If it doesn't say http//, blah, blah, blah. You shouldn't have to do something like this! IT LOOKS EXACTLY LIKE HAMPTON INN'S WEBSITE! Unfortunately, they seem to be using other hotel websites and doing the exact same thing...

We are disputing the charges with our credit card company! Never in my life have I been this frustrated. And why is no one doing anything about this company?!?! I have read so many complaints! They were sued in 2020 and the complainant won, yet they are still up to their fraudulent activities!

May 8th I spoke to a representative at CC I get it room.com in order for me to reserve a room I had to have money on my card I had the money put on my card as we spoke because she said that she didn't want to hang up from me until the reservation was complete the money was taken off my card it was canceled the first time around second time that they declined it and the third time it is now in pending transaction which I never got my reservation made because he said that it waited too long that they needed to do a new reservation which would have been more money that I needed to have put on my card I have the receipts from my cash app of $156.47 that was sent to me by my friend Sherry kinder Millsap for a specifically the reservations I have the web receipt for that I have the time on that and the time of my phone call with getaroon.com have all the screenshots I wouldn't want to know why they're holding my money I was told that they their ones that have to cancel the transactions the merchant has to cancel depending transaction and they will not do that because I have not been able to get in contact with them every time I try to speak with somebody they hang up on me I'm very upset they wanted the money then they got the money then and now they won't give it back I have no receipts for reservations I have no email no text message or nothing they just canceled the reservation before I could do anything they took the money and canceled if you look at the times that I am going to show you as these receipts that I'm sending you will see that I am not in the wrong they are this has ruined a 30-year friendship because the person that sent me the money thinks I stole her money and not gave her a place to lay her head here in Vegas I'm very distraught please help immediately please thank you May 8th at 6:00-03 p.m. is about when the transaction started I will send you the screenshots of what I have

After booking a reservation online I received confirmation that my reservation was confirmed for my date and location. I seen my card was charged. I called the hotel to confirm my stay as it is 2 days away and they have no record of my reservation. I've called getaroom and was hung up on by customer service. Called again and was told "yes we see you have confirmed a reservation and that it is not seen at the hotel" and then transferred me. Have tried getting through to someone to help me and no ones has been answering the customer service line. I've paid the money and my stay in in 2 nights. I am not happy with this service at all.