SUBMIT A COMPLAINT

[Resolved] Getaroombooking a hotel room

5
T Nov 15, 2019

This booking service is a SCAM! I booked a reservation at Boston Beacon Hill and realized I had not reserved the correct dates. Though it is my own fault, I called and tried to get the dates changed to a week later. Apparently in reading the fine print this website will NOT change a reservation. I called the hotel and they did all that they could to try and help, and in the process I also found out that the price was LOWER booking direct than through this site. A nearly $200 mistake in having to cancel the reservation. Definite lesson learned is to never use this site.

  • Getaroom's response · Nov 19, 2019

    We do apologize for this experience. Please provide your confirmation number starting with an R# so we may reach out to you directly. Our goal with your review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
    Sincerely,
    Getaroom

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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