SUBMIT A COMPLAINT

General Motors Corporationgmc

1
K Jul 08, 2019

I leased this 2017 Acadia on May 15, 2017. It is a 39 month lease and I was told that the first 2 oil changes are part of the warranty service. I made an appointment with Rivard Buick GMC for the second oil change. It was completed on June 4, 2019 and the vehicle had 10363 miles on it. I was told while I was there that the oil change would cost me $43.94 due to the fact the the oil change was only covered if done within 2 years of the date of purchase and I was about 2 weeks past that. I paid the bill but was not happy that I was not aware of that rule. I have leased several GM products, usually 2 year leases, and this is the first time this happened to me. The VIN of the Acadia is 1GKKNKLA3HZ251466. It has about 1 year until the lease is due to end. I don't understand why this was not taken care of. I certainly could have brought it in within the time period had I known.

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