Geico Insurance — my claim
I have been waiting for my direct deposit from Geico to get my car fixed from an accident that was not my fault. Now, everytime I have talked to a customer service agent from Geico, they have all told me that they use Bank Of America to issue out their payments and that for each payment they send out they would send me a email having me provide my bank information so that way they can direct deposit it into the account that I want. NOW, this did NOT happen and they are trying to BLAME me and say that someone on my end must have put in my information because they have no access to any of my bank information. BUT, when I received my payment from them in the account THAT WAS NOT SUPPOSED TO HAVE ANY MONEY IN IT because it was negative, that's what it went into without my knowledge or authorization. AND ON TOP OF THIS, the payment was not even from BANK OF AMERICA, it was from QUICKPAY ZELLE. But, from Geico's point of view.. they have no idea who it was that sent it out to my account that was not authorized and how it is someone sent it from a system they don't use. Now because they messed up and put the money into the wrong account, their is no way to get a refund because the negative already ate the money up. I WANT MY MONEY ONE WAY OR ANOTHER!! Geico is the one who screwed up and they need to take responsibility for messing up and re issue out another payment to me. Their saying that they wont reissue out my payment because they need the money first that went into the wrong account---SORRY---that is geico's fault and geico's fault on why they are not getting the money back. I STILL WANT MY MONEY TO GET MY CAR FIXED!!! THIS NEEDS TO HAPPEN IMMEDIATELY OR I WILL CONTACT SOMEONE HIGHER AND MAKE IT HAPPEN!!!