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4.3 3286 Reviews

GEICO Complaints Summary

86 Resolved
518 Unresolved
Our verdict: With GEICO's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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GEICO reviews & complaints 644

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C
11:23 am EST

GEICO they harassed me and denied my claim

Got hit by a car and automatically geico called me to argue about who was right. Told them my story and what happened and even gave them eye witnesses but yet they still continued to harass me saying my story wasn't good enough and denied my claim. Horrible customer service from ashley and charles. They are both thugs from geico that are giving horrible customer service. Will definitely contact corporate to complain about they're harrassment.

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B
10:06 pm EST

GEICO policy

To whom it may concern,
I initially contacted GEICO for a quote 6/2/2017 shopping around since I had purchased a new vehicle a 2016 Dodge Journey. I had been a loyal customer to AAA for 12years and was hesitant to make such a change but had got a family member refer me to GEICO.

when I was quoted by GEICO for both vehicles my scion Tc and dodge with 2 drivers I was quoted a less amount for the policy with geico and after much thought transfered to geico making sure I was going with exact coverage I had with AAA. Policy went into effect 6/2/2016 with all requested/ required information of both drivers. The agent assigned the correct drivers to the vehicles who was the primary driver etc.,

Moving forward I call in 11/8/2017 evening to cancel the journey from the policy as I no longer have the vehicle first I was told that the premium would increase due to the multicar discount being removed roughly $30 more. I questioned that and was put on hold then was told I could leave as is, keep the Journey on the policy until I was ready to add another vehicle keeping my policy the same I gave the information of a vehicle I maybe purchasing to be told the policy would significantly be increased due to one of the drivers on the policy not being assigned to a vehicle and is known as an inexperienced driver and that basically it was a system issue. This is more than a system issue I had been a customer to AAA for longer than a decade an was manipulated, convinced after being certain I was getting the same coverage etc as their policy to now be told it was a system issue when the policy was initially created. I have documentation that the driver was imputed/ assigned as the primary driver of the Scion tC. I need answers this is unacceptable

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pobarjenkins
Minneapolis, US
Nov 09, 2017 1:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

It is likely true that removing the additional car would have resulted in a premium increase. This has happened to me with multiple car insurance companies besides Geico.

ComplaintsBoard
J
10:48 am EST

GEICO customer service

I have had Geico for 7 years as my car insurance and never once have I had a problem. I recently added my husband to my policy so that he too can drive my vehicles and be insured. He's licence was suspended but reinstated I received a call from Geico notifying me that I need proof of his reinstatement to keep my insurance policy from canceling. I submitted the receipt from the DMV but when I called to see if they received it in the mail, they notified me it wasn't the proof they were looking for. I then asked if a picture of his ID would be ok and was told it would be fine. I received an email saying that they needed more because the date wasn't matching up. I got an official driving record with the current date on it that said his licence was valid and reinstated. I received yet another email saying they would not except this. After 2 week process I finally got an email stating that they wanted to speak to me to resolve the issue. I called the number on the email and Courtney picked up and I explained what was going on and the reason for my call. She immediately told me that they could not renew my policy without proof of reinstatement. I tried to explain that I sent it in. She talked over me and raised her voice at that point I asked to speak to the department that sent me the email. She was rude and after telling me not to repeat myself transferred me to someone that eventually was able to help me. I finally was able to get my policy renewed before it cancelled out, but only after being treated poorly and disregarded. I save 15% or more on car insurance but with customer service like that rather pay more to be treated like I am with their time after being with Geico for 7 years. I am still in shock of how poorly this situation was handled and how long it took for them to resolve the problem.

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11:31 am EDT

GEICO angry consumer

I had just read a complaint about a poor woman in ohio that has gieco. Ins. Filed a claim . Then one of your thugs used her mental disabilities to get her to cancel claim. For only $2900. Claim !Are you serious? I have heard its hard to get gieco to pay claim. But isnt this going overboard a bit by harassing this elderly lady with disability . Shame on you gieco!.
Im praying for her and will help any way I can for. See i have disabilitys also.

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dyna12
, US
Nov 04, 2017 4:53 pm EDT

I am the woman from Ohio. I want to thank you. What we need to do everyone that GEICO took advantage of. Is to file a class action lawsuite. This has to stop somewhere. If we can agree I will support each one of you with what we need to do.Thank you all god bless.

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A
9:34 am EDT

GEICO claims department

My baby and I were rear-ended at a stop sign by Geicos insured. Anna Condado, Laquanda Richard, and supervisor Brittany have all denied my claim of whiplash when I clearly have a letter from my doctor stating my injuries were a direct result of this accident. I was told my claim would be denied BEFORE they even saw any documentation! I paid out of pocket for treatment on my neck and back (as instructed by these women) only for my medical to be denied. I am out lost wages, medical, emotional distress, not to mention my etc. This department is a FRAUD and they need to be replaced. Supervisor Brittany refuses to even return my calls requesting HER supervisors information. I need to resolve this matter. I am not asking for a ridiculous amount, just fair compensation. I just want to be treated FAIRLY.

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4:40 pm EDT

GEICO insurance policy agreement

I had contacted an agent around 10/28 because my policy was supposed to cancel on 10-30. I explained that I had a job situation and needed until 11/3 to make my payment in full. I have had a good payment history and the agent stated I would have coverage until 11/3. I call in today because I have as having issues with online app and asked to see if there was an issue with my arrangement. The agent stated the arrangement was set to 11/1 which was not what I had agreed to or what was told to me. I am now not paying this and finding a new insurance company that won't lie to customers that make an effort to pay but get lied to.

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1:26 pm EDT

GEICO refuse to provide insurance

Gecko Insurance refuse to provide insurance .The agent quote car insurance for$ 146.00. The agent had me on the phone for 2hrs.The agent kept coming back to say we are still working on the process. I asked what is the problem on the insurance. The agent told me that they will send me an application to filled out. I say why do I need to filled out a application for Insurance.The agent said that they need an agent to override this situation. The agent came back to say that there were a error on my policy. I asked what were the problem. The agent say that when I bought my car name were incorrect. I call the company where I bought the car. I email the information the agent. The agent said that the unwritten has to approve it. They will send me the application it will take 5 days and then they will call me to give a quote on my car Insurance. I will not recommended GeicoThey are very unprofessional.

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M
12:42 pm EDT

GEICO auto claim [protected]

Too much...please read my file and you would know what I'm complaining about...DON'T want to write it or speak about again. I just want solutions.
If someone can please help me I would really appreciate it. Ok so it seems that if the message is too shot no one will do anything about it...what a program, can't get no one to help me on the phone or on this complaint...so I think I've have written enough. So please help me

Thanks
[protected]

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6:20 pm EDT

GEICO insurance

We are dealing with a SIU investigation thru our insurance, attended EUO without an attorney because SIU told us if we were to hire an attorney they will have an attorney as well and the claim will be delayed and they would cancel the original appointment we scheduled. Come to find out they did have an attorney in the room so we felt we were being lied too. Waived our rights to an attorney, and at the end the insurance company geico still had an attorney present . SIU asking questions about pior claims that had nothing to do with the existing claim that has been under investigation since August. The claim is being delayed and it's taking forever and we are not getting anywhere. I call the adjuster assigned she tells me I need to speak to the SIU team and when I call SIU all he wants to do is accuse or get something out of me. Attending the EUO and finding out geicos attorney was present I felt was unfair.

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12:27 pm EDT

GEICO customer service

My name is Jason Adams and I am involved in claim # [protected]-0101-055. I have been lied to by Anna Condado several times about the status of my claim. She is stonewalling the process, whether due to her ability to do her job or her laziness to conduct her business in a professional manner. Either way she is the most unprofessional individual I have ever dealt with, or in this case not dealt with. The car side of things went smoothly and the gentleman that worked with us did a fantastic job, but I need someone to contact me to settle this claim ASAP. I can be reached at 972.838.0202

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2:30 pm EDT

GEICO auto insurance

My name is Julio Cesar Silva born in Lima Peru July 30 1955 my policy number is [protected]/01288 Been more that 20 years with Geico; last night 10/28/2017 at spoke to an agent that started at 7:36 pm and lasted for 36 minutes; the agent quote me $32+ for car storage insurance in my 2010 Altima because I am in Peru until March of next year; and nobody will drive that car. Today I check my plan and it shows $63 . I call at 1:39 pm spoke for 21 minutes; and the agent that answer tells me that there was never ever at quote for $32 ;I complaint to the supervisor. I ask what is going on? She claims that is never at quote for $32. Well Someone is lying ; my car will no be under Geico policy if I don't call and ask to be place under Geico policy, and if the agent that talk to me for 36 minutes instead of saying $32 will said $63; my car will not be under Geico policy either. I will just return my car's tag to the MV; and case closed. Instead they are been dishonest specting that people will not notice the Bait and switch game. If I was 150 years old probably will go unnoticed. This is what I call criminal procedures; I am doing business for 46 years ; if I sell at home and then I switch the paper of that place for at dump place; belief me I am going to jail. The way to conduct business is unacceptable ; you guys need to train better to this agents; but the supervisor is the worst; total disregard of what is going on. I am myself at business owner, if my employee treats costumer that way; she will be out of at job. What happened? to: one moment sir a loud me 5 minutes to get to the bottom of this problem, I am pretty sure there is an answer for what is going on. Instead the supervisor takes the attitude of WHATEVER, YOU DON'T LIKE YOU KNOW WHAT TO DO
a course she don't care is the company loose at 20 plus years old costumer. Why? Laziness? ego? taking this matter personal? She gets pay to serve this company well an by taking this attitude she is not doing it . She is betraying the company. I demand they open at investigation of why is this happening ? I will way for your response
julio Silva

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4:39 pm EDT

GEICO insurance

I was in an accident on Oct. 16, 2017 at 6:15am. I am not pleased at all with how the claim process is being handled. I did not receive a rental car on the first day of the accident and was told the next day when I questioned my rep about it that it was a misunderstanding on Geico's part. This is after I spoke with him several times the day before waiting on the rental without any progress. I also leave messages that are rarely returned unless I call back and can catch the rep at his desk. It has been 11days. My car was deemed a total loss and I have yet to receive my check for the remaining balance so I can purchase a new vehicle. On top of it all the rental company just called me (on a sat.) and said I was suppose to return the car yesterday (Which no one bothered to inform me of).I called Geico and because it is a weekend no one can help me. I am told only my rep and adjuster can do anything for me and since they only work Monday - Friday I would not be able to be helped until Monday. The rep I spoke with did give me the numbers to the supervisors for my reps but they will not be in until Monday either! I'm sorry but I didn't know I was paying for an insurance company that wasn't able to help me on the weekends after they cancel my rental agreement that by the way my policy states I have coverage of $30 a day up to $900.00, which evens out to 30days of a rental and I have only had the car 11days!

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11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GEICO issues with the adjuster processing my claim

Today I went to get an estimate. Lisa Strangeman was very negative from the start, questioning me as if I was lying about the accident. Also told me ABRA service centers were totally booked for appointments and I would have to wait a while to be served.

She said my accident was automatically flagged, however when I called GEICO claims, I was told Lisa Strangeman requested investigation.

Lisa was very negative, seem to not want to assist me.

I have never had any issues with GEICO. Customer service has always been excellent! I have even recommended GEICO Insurance to everyone.
It seems this individual has a problem with me!

Please contact me as soon as possible.
Thank you,
James and Yolanda Weddington
[protected]@sbcglobal.net

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9:50 am EDT

GEICO accident

My name is Steve Lawhorn I was Injured in mva Geico client was at fault I still suffer from those injuries never had a back Injury until accident my spine doctor made it clear I had no previous injury and they Refuse to settle after telling me they would...Geico is a Liar, Don't care about people only Money Worst company ever... I'm going to post about GEICO social media.

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12:54 pm EDT

GEICO geico claims department

Hi,

I filed claim on 2nd oct, 2017 for hit and run. I provided the case-number created by local police department as well.

Geico claim adjuster visited my place and took the car on same day for fixing it. He gave estimate of 9 days. I was told that I can expect a call once car is fixed.

After 15 days, I started to call them to check the status of car. I called Mark Martinez and Joseph Stone every day from 17th Oct to 20th oct. Everytime it goes to their voice mail and no one calls back.

On 21st Oct, I called Geico customer care and asked them status. They bluntly said that I am on mercy of Adjusters and Geico people can not do anything in this. This was shock to me. I bought insurance from Geico and now they are saying that they don't give a damn about my problem.

I would like to file a formal complaint against Geico for this.

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9:00 pm EDT

GEICO rates going up not my fault

So I am absolutely p/od with geico my rates have gone up $23 a month due to the fact other people are making so many claims with them! So I have to suffer because yall are suffering!. Absolutely not yall need to fix my rates back to where they were. I have not made any claims with them.
I have been there 2 years and now is when yall want to raise my rates after complimenting my outstandingly good driving record. Please yall have no loyalty to the good paying customer. I just hope that others that are looking at using geico read this and see my frustration on how I have been wronged by them.

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7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GEICO adjuster and adjuster's supervisor

Claim [protected]

I have had nothing but issues with Russell Urias. He is very rude. I have since been dealing with Nicole Cook his supervisor. She is getting mad because my car hasn't been fixed by date shop said and said she won't extend it past Wednesday 10/18. I don't have control over the shop. It is your customer's fault to begin with I am in this situation. First my car was deemed a total loss. I already had an estimate it was not so I took car to another location on 10/2. Original date I dropped off was 9/27 with Russell. The shop my car is at had a shop full of repairs plus cars in the lot ahead of mine. She is rushing the shop and stressing me out over something that is out of my control. I have spoke to 2 different attorney's regarding this though I have not retained one at this time and both said her expectations of repair time is unreasonable. Plus not totatling out my car is saving thousands of dollars. This is crazy. The only nice people I have dealt with is Catherine Albreight and whenever I call the customer service line. I last spoke to Andrea. I do not want to have to take further action over something as small as rental car but I will. I want to quit stressing out over whether or not I am going to have a car to drive or not. I have to have one to get to work and to get my daughter to and from school. I am a single mother and do not have another car I can use. I have already reached out to the Kentucky Attorney General as well as the Insurance commissioner who I am waiting to hear back from.

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9:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GEICO auto accident and rental coverage www.geico.com

I got into an accident on August 26, 2017 with Geico insured. I went thru the other parties insurance company as they were at fault and Geico claimed liability. I got a rental paid for by Geico thru the other parties policy. I was notified thru enterprise on October 10, 2017 that Geico stopped all payments for my rental as of September 25th. Not have a $500 balance with enterprise because Geico failed to notify anyone prior to September 25th that the insurers policy limits have been reached with the damages to my vehicle. Please keep in mind that I have not yet had my car for almost 2 months not October 13th I still do not have my car. Geico needes yo go out to the auto body where my vehicle is being fixes 3 times due to more damages found. Each time it took the adjuster at the minimum of 5 days to get out there to reacess the damages! Court case and better business beareau next!

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11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GEICO denial of responsibility because of dishonest driver

I want to have a higher up call me in regards to a denied claim.

I was sitting in a drive through at a fast food restaurant and had been for several minutes. The line was not moving and there were several cars in line. While waiting a large pickup truck backed into me.

The guy that hit me immediately jumped out and started profusely apologizing for hitting my car. The first thing he said was "Oh my God, my insurance company will drop me, this is my second accident, I just had another one not long ago". After hearing that, I had him clarify if his insurance had dropped him or was going to. He assured me he still had insurance but he thought they would drop him after this claim.

He went to where the two cars had impacted and tried to pull my wheel well out. I asked him not to touch my car and to get his insurance information. He got his ID card, and I took pictures. I also asked for his phone number. I told him I was going to call his insurance and if he did not have active coverage I was going to call the police.

He did not ask for my insurance nor did he ask for my phone number. I called GEICO and they verified he had active insurance. I told the representative that I had just been hit by the drive and they said they would call him and get a claim started.

Now the driver, who looked to be in his 20s, is lying and saying I rear-ended him. If that is the case, 1) why did he give me his information and not ask for mine 2) Why did he not ask for my phone number or any information 3) why did I immediately call GEICO if I was the responsible part.

I am a hard working single mother who is now suffering from the consequences of your dishonest customer. I have insurance through USAA but will not be getting my car fixed because I have a $1000 deductible. I will not have this dishonest person take food out of my children's mouths which is exactly what would have to happen if I had to come up with $1000. You have contributed to him being rewarded for not being honest and punishing a hardworking honest person.

I would like someone to call me and explain to my how this is okay with your company.

Amy Ewing
[protected]
Clinic Manager Oklahoma University Physicians
Oklahoma City, OK

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1:08 am EDT

GEICO co-worker

My co-worker Jalisia Solomon comes to work with a marijuana smell on her and it’s affecting my alllergies. I didn’t wanna cause her to lose her job but I was told this environment is drug free and isn’t fair for other workers. I wouldn’t mind getting move around to be fit my needs so that my allergies won’t flare up. Sorry to have to complain but it’s not fair for employees to work in these conditions. What happened to random drug tests to ensure people aren’t affecting others.

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GEICO Customer Reviews Overview

GEICO Mobile is a widely popular car insurance app with over 17,000 reviews and a commendable 4.8-star rating on the Apple App Store. Users praise the app for its ease of use, quick access to policy documents, user-friendly interface, and slick navigation.

The GEICO Mobile app offers a variety of features such as reporting claims, paying insurance bills, checking policy coverage, and even accessing helpful tools such as roadside assistance, digital ID cards, and vehicle maintenance reminders. Customers also appreciate the app's ability to track their driving progress, improve their driving habits, and potentially earn discounts on their insurance premiums.

Several reviews mention GEICO Mobile's superior customer service, speed of claims processing, and helpfulness of representatives in addressing their questions and concerns. Users also value the app's accessibility across multiple devices, including smartphones, tablets, and even smartwatches.

Furthermore, GEICO Mobile's user-friendly interface allows customers to easily obtain quotes, modify their policies, and access detailed policy information. The app's personalized push notifications and alerts ensure users stay informed about their policy status and any important updates or changes.

Overall, GEICO Mobile is a reliable and highly recommended car insurance app that offers customers an intuitive, hassle-free user experience coupled with exceptional customer service.

GEICO In-depth Review

Company Overview:

GEICO, which stands for Government Employees Insurance Company, has a rich history dating back to 1936. Originally founded to provide auto insurance to government employees, GEICO has since grown into one of the largest insurance providers in the United States. The company's mission is to provide affordable and reliable insurance coverage to its customers, while its core values include integrity, customer focus, and innovation. With over 17 million policies in force and a strong financial standing, GEICO has achieved significant success in the insurance industry.

Insurance Products and Services:

GEICO offers a comprehensive range of insurance products to meet the diverse needs of its customers. These include auto insurance, home insurance, renters insurance, motorcycle insurance, and more. Each insurance product comes with a variety of coverage options and benefits, ensuring that customers can find the right level of protection for their specific needs. Whether you're looking to insure your vehicle, protect your home, or safeguard your personal belongings, GEICO has you covered.

Pricing and Discounts:

GEICO's pricing structure is designed to offer competitive rates while providing quality coverage. Factors that influence insurance premiums include the type of coverage, the insured's driving record, the location of the insured property, and more. However, GEICO also offers a range of discounts and savings opportunities to help customers save on their insurance costs. These discounts may include safe driver discounts, multi-policy discounts, good student discounts, and more. By taking advantage of these discounts, customers can enjoy even greater affordability.

Customer Experience:

GEICO prioritizes customer satisfaction and provides a seamless online experience for its users. The website is easy to navigate, allowing customers to quickly find the information they need and manage their policies online. In addition, GEICO offers responsive customer support, ensuring that customers can easily reach out for assistance with any questions or concerns. The mobile app also enhances the customer experience, offering features such as policy management, claims filing, and roadside assistance, all at the convenience of their fingertips.

Claims Process:

Filing a claim with GEICO is a straightforward process. The company provides a step-by-step guide to help customers navigate through the claims process, ensuring that they understand what to expect at each stage. GEICO is known for its efficient claims handling, with an average claim processing time that is often faster than industry standards. Customer satisfaction with the claims handling process is generally high, as GEICO strives to make the experience as smooth and hassle-free as possible.

Financial Strength and Stability:

GEICO boasts strong financial ratings and stability, providing customers with peace of mind. The company's assets and liabilities are carefully managed, ensuring its ability to fulfill its financial obligations to policyholders. In comparison to its competitors in the insurance industry, GEICO stands out for its financial strength and stability, which further reinforces its credibility and reliability as an insurance provider.

Customer Reviews and Ratings:

Customer feedback and ratings for GEICO are generally positive across various platforms. Common themes in positive reviews include the company's competitive pricing, excellent customer service, and user-friendly online tools. Negative reviews often revolve around specific claim experiences or individual customer interactions. Overall, GEICO maintains a high level of customer satisfaction and loyalty, with many customers praising the company's commitment to meeting their insurance needs.

Industry Recognition and Awards:

GEICO has received numerous industry awards and recognition for its outstanding performance in the insurance sector. These accolades often highlight the company's exceptional customer service, innovative technology, and overall excellence in the industry. When compared to other leading insurance providers, GEICO consistently ranks among the top, further solidifying its reputation and credibility as a trusted insurance company.

Community Involvement and Corporate Social Responsibility:

GEICO is actively involved in giving back to the community and demonstrating corporate social responsibility. The company supports various charitable organizations and social causes through partnerships and initiatives. Additionally, GEICO is committed to environmental sustainability, implementing practices to reduce its carbon footprint and promote a greener future. By engaging in these initiatives, GEICO showcases its dedication to making a positive impact beyond the insurance industry.

Conclusion:

GEICO's long-standing history, competitive pricing, and commitment to customer satisfaction make it a reliable choice for insurance coverage. With a wide range of insurance products and coverage options, GEICO caters to the diverse needs of its customers. The user-friendly website, responsive customer support, and convenient mobile app enhance the overall customer experience. While individual claim experiences may vary, GEICO's efficient claims handling process and strong financial stability contribute to its reputation as a trustworthy insurance provider. Whether you're a government employee or simply seeking affordable and reliable insurance, GEICO is worth considering for your insurance needs.

How to file a complaint about GEICO?

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1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with GEICO in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GEICO. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about GEICO on ComplaintsBoard.com.

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Phone numbers

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