Auto Services Company, Inc.
Mountain Home, Arkansas
United States - 72653-2410
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|Mon||8:00 AM - 5:00 PM|
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Purchased a Ford F250 pickup from a dealer in August 2018 as a second vehicle and for hauling things when necessary. Because of this, we didn't drive it very much. When we purchased the vehicle, we also purchased a 3 year/36 month extended warranty. I drove the truck the other day and the AC was blowing hot and the drive shaft dropped out of it (carrier bearing). When I went to use my warranty, ASC is telling me that these things could have been wrong with the vehicle when I purchased it and that I didn't drive it enough to know, so now they are not going to cover it. This is a scam! Do not buy this extended warranty!
The warranty company sent out an inspector and said that they could have gone either way on the decision resulting from the inspection but decided to go ahead and cover the repairs with no deductible.
I purchased a vehicle from a dealer who offered ASC Warranty, I additionally went along with the platinum drivetrain along with the total care coverage which should match factory type coverage. They stated that its pre existing condition and denied the claim, then when i asked them how they verify a pre existing condition they told me to hold on and then told me that my vehicle isnt covered. Which one is it? Additionally reading prior reviews i took a chance on ASC. However just as everyone said its a scam and they just want your money.
I purchased ASc warranty contract when i purchased a 2009 AuDi s5. IT was a 1700.00 2yr. service warranty...
Absolute worst company. Will try any excuse to not pay your claim. Stay as far away from this warrenty company as you can. I purchased a car and there warrenty 4 days later I had coolant system problems that under my contract are covered. There reason prexisting condition clause. The car drove fine and had no leaks when I purchased it. I checked. So take my advice all they want is your money.
Absolutely the worst! They have no desire to take of the customer. I guess when your too big the little guy...
My touchscreen started having issues with the liquid crystals in it cracking and made the screen unclear. They first tried to tell me that they didn't cover it cause it was audio and navigation, untrue. Its maintenance, trip odometer, warnings, navigation, bluetooth, fuel economy, and more so obvious its not just the two controls they tried to say it controls. I sent pictures and argued back and forth with multiple people from this company. They then changed their story to not being covered cause it did not have hvac in it, wth? It didn't say that anywhere in the contract for new car exclusionary factory like coverage that it had to have hvac, so then their reason for not covering it was from an impact. Not true!!! Bs! The damage on it came on the screen after temperature went below freezing. No one drives or sits in that car but me. It was not impacted. I work for a warranty company myself and have for 5 years and every rep from my administrators would have covered it, however, I bought it from asc cause I bought the car from my friend who is a car dealer and offered me the coverage for 300 cheaper from asc than my price thru dealers alliance or one of our admins. Cheaper isn't better this is proof. Asc is just bad business and now that I have had this problem I hear a lot of people telling me bad reviews about asc/route 66. Spread the word people... Do not buy extended warranty from this company. Not saying other company's are bad cause I have other cars with warranties from other companies I am happy with, but, as far as asc waste of money. Funny thing is they started out with one reason why they wouldn't cover it then went to different reason in the end, which is it? I will write reviews and spread word fast. I sell warranties if anyone wants a good warranty contact me I
Deal with only the best that pay, have been in business since 1977 a+ with bbb, 97 percent approval on claims and great customer service!!
6/09/2017 James Hall ( #B-[protected]) Service Agreement Number.
I Purchased this extended warranty thinking it was a good idea Plan 2 DELUXE $2300.00 on 4/15/2016. Have had issues with the Jeep but nothing is covered. Decided to cancel they asked for a notorized Odometer reading along with letter of why I wish to cancel. Did all this 6/9/2017. Received a letter to call the dealership for refund, called and was told refund will be $1093.10, so what did they use my other $1206.90 for???? Stamps? Answering the phone to tell me No nothing is covered? Wow! Unacceptable. They say its based on the miles you have put on the vehicle 3180 miles in over a year! Hmmmm sounds like a big problem! My advice DO NOT GET THE EXTENDED!
I purchased a 2006 honda odyessy 5/10/2017. I was told about the warranty through asc and I didn't want it at first, they said I have 10 days to decide if I want to purchase it. So after talking to my family they suggested it would be a very good option. So on the 20th I opted to get the warranty. Paid my down payment. Well on the 23rd (now owning the car for 13 days) I broke down 100 miles from my house. The mechanic said it looks to be the transmission. This morning I call asc. They tell me that I haven't put enough miles on the car and this is to be considered "a pre existing condition" what the heck is that? Its a car. So he tells my since I have only put less than 500 miles on it, they wont cover it. That it is the car dealers responsibility. The asc warranty says it covers right away and no deductible. So what am I paying for? This is such a scam. Don't fall for it! Wish I would have researched a little more I would not have paid for this
Requested refund on refinanced vehicle via email on October 6, 2016. I reached out to the person of contact...
I bought a 2004 beetle VW. When I bought the car I was demanded to but the extended warranty. But the day...
I recently bought a 2010 ford f150 with less than79000miles. the asc sign in show room states "inspected protected dealer certified vehicle." I purchased the "factory like warranty 3yrs 36000mi" are there specific places/service centers to take vehicle for repair and was told any where just have to call to get authorization. 2 weeks after purchase the a/c compressor failed/ and transmission was making a terrible noise shudder. called asc and asked if a local ford dealer was ok for service. the rep said yes. dropped my truck off at ford dealer to have repaired after having verbal approval. it has been 2 weeks and my truck has not been paid for by asc for the a/c, the dealer that I bought the truck from claims that I should use their transmission shop to do the work. my warranty does not say that and as I stated before the dealer told me I could take it anywhere just have to call first. when I called the rep he told me that the truck was not certified, the sign in the show says it was. everyone gives me the run around from saying that the do not pay to "refurbish a vehicle" I got that but they insured a used certified vehicle. a/c compressor failing is not refurbishing and the torque converter failure is not refurbishing. should not have to explain but that refurbishing includes repairing so how can you repair? oh yea just to note you pay for diagnostics, for dealer is $140 now I have to take some place else to have fixed and pay another diagnostic.
I recently purchased a used 2005 Ford F-350 6.0 diesel along with a 12 month ASC warranty and a month after...
I got the email from ASC INC that I owed them money. The sum was large from my point of view. It was mentioned that I have owed them about $3, 000. WTF? I have returned money for my credit. I replied that they made mistake and waited for the reaction from the rep. But he has sent me the same email and threatened as well. I was shocked to get it and I thought to call to the police. Do I need to do it or not?
I work very hard to maintain my family and I don't want to loose my property, it cost me a lot of...
I got the email from the company ASC Cash Advance that I owed them about $900. The provided loans and I already returned them money for mine, so their email was scam. I replied and told that I paid everything several weeks ago, but these jerks continued to send these fake emails and impossible to stop them. I’m really sick of it, I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
I bought a 06 BMW 3-series about a month ago. With the vehicle, I purchased the warranty thinking it would be a great idea in case my car failed at any given moment. The day I bought my car I noticed the engine service light was on. I took it to a BMW dealer and was told that ignition coil 6 was misfiring. I had the issue fixed by the generous owner of the dealer I bought the car from. Days later, the service light came back on so I took it in to a repair shop that specialize in BMW and I called ASC warranty to make a claim and they denied my claim because they consider it an issue that was already there when I bought the car.. Yes the problem was there when I bought it but I had it FIXED and now it came back again with another ignition coil damage. I paid $3, 000 for no reason. Not only did they not provide any service but the representative was also very rude. I find no point in buying a warranty if they wont repair any mechanical issues with your vehicle after purchase. If I do not get any more help I will cancel my warranty!!
A warranty for asc was purchased through auto limits irving, texas for a 2005 mercedes benz which was a...
We purchased a used 2005 GMC Envoy on 11-02-13. When the finance person explained the warranty to us, he said...
I have had my vehicle for less than 2 years. I bought a warranty for 4 years a and 48 months. My vehicle is a...
I purchased a used 2011 BMW X5 from a dealership. Two days later the check engine light came on. I contacted...
I recently bought an 02 pontiac bonneville as is from a car lot and received an as warranty for 6 months / 6, 000 miles. Within 71 hours my engine spun a bearing and is useless and the whole engine nneds replaced. My mechanic called asc and they said it was wear and tear and not covered! Seriously! The first thing listed in the warranty for engines are bearings. It states no restriction at all for wear and tear or breakage. What a scam! I would never have bought this car if i knew this company was this deceitful. Now i am out $4, 000 and have no car with four kids to care for. Thanks as!
I received an ASC Warranty when I purchased my truck used. I was led to believe this was an excellent...
I never signed up for a credit protection or reporting site. Since June I have been bombarded by 2 websites. Of note, I have Lifelock so I have no reason to sign up for these signts. I tried to purchase groceries the other day and I was told I didnt have enough in this acount. I came home and found 2 charges for items I didnt sign up for:
1. ASC - ID SAFE HAVEN PLEASANT GR OV for 29.95
2. and, USFUNDCLUB.COM.
I am planning to put blocks on all my cards. It seems they are selling card numbers not just peoples names. I havent signed up for anything and dont even answer the phone to 800 callers. So, I am not sure how I had this on my card. I am even more shocked because I cant find a number next to them. I may have to change banks. This is the 6th unauthorized charge this year. And, I am on a set income. I cant believe the nerve. I plan on reporting them to the bank and better business bureau.
Bought a used car on May 8th, 2012, took out the 90 day warranty through ASC Warranty just in case there was an major issues with that time frame. 3rd day having the car i am told the transmission needs to be replace by two mechanics.
I called the ASC and they say it's NOT covered because of pre-exsiting condition and will not be paying for anything.
Even though when i bought the car it stated, (which i have a copy of)
' www.platinumautoexchangeinc.com For Sale is a 2005 Mini Cooper S with VERY LOW miles!! 66k miles! In excellent condition inside and out. Engine and automatic transmission are in perfect ..." So how can if be pre existing?? If i don't hear anything back from ACS I am pursing legal action with my attorney and the BBB. If i don't here from Terry Small the Director of Operations next week. You can reach me at [protected]@yahoo.com
Dealer sold us a vehicle with the ASC Drivetrain Plus and Deluxe Coverage warranty. What a rip off. The first...
If you are late making a payment they will refuse your payment . if it is 5 days late they want the next months payment also they have sent my checks back refused to take them unless I make 2 payments then threatened me with foreclosure. they are horrible to deal with should be shut down. we bailed wells fargo out people look how they treat us. They are worst than dealing with loan sharks I have never dealt with them but these people are awful add illegal fees and charges on everything and lock you out continually from paying online so you have to pay fees for over the phone they should be prosecuted. I don't care what kind of credit you have you won't have any when you walk away from them.
This company is unorganized and does not want to help you. We have been applying for loan modification and...
The last two days at work I had a phone call twice from a agency that is said to be and attorney... becasue I...
Please. my friends! Kam and the Philly idiot speak of that of which they nothing. I was totally scammed by this company that hired them to bully you, misinform, and denigrate.
It is ### like these 2 that enable the crooks to persevere. I will join every and any lawsuit brought against ASC It might be good to get the background of these 2. When we do the lawsuit we will subpoena their bank accounts and see how much blood money ASC is giving them.
I say this because I do not see how our problems with the ### are any of their business unless they are on the take. I sure would not lecture them on their many sins.
I purchased a 2003 bmw in 06 - 2008 and at the same time purchased a warranty by auto services company. I...
This is a copy of a message I sent to someone having problems with ASC/ Wells Fargo. Hopefully, it will also help some of you:
First of all, I am so sorry you are having to deal with this. It is hard enough to have these financial problems without having to put up with unnecessary hurdles. Hopefully, I can help.
I don't think your state that you live in has much to do with it. It is basically finding the right person to speak with. Avoid any customer service reps or loss mitigation reps!! For whatever reason, you will get absolutely no where!! This rule applies to ANY mortgage company, not just ASC/ Wells Fargo.
In our case, we got a loan modification. We showed financial hardship when we filled out their financial worksheet and they lowered our payment approximately $300.00 per month and showed us as current. We don't get our taxes and insurance escrowed. We paid our new lower payment for three months and then our loan modification started which lowered our payment and interest rate for five years and then they both will return to normal (unless we refinance). They didn't forgive anything but added it to the loan (sort of like a refinance).
We started this mess in October of 2008 when we started getting behind (going towards foreclosure) and kept getting the same request for a financial worksheet from ASC. After submitting it TEN times and getting no where with CSRs and even the loss mitigation department, I finally found the number for the office of the president of ASC/ Wells Fargo. I believe I got resolution within a week or so after dealing with the others for months and months. We had been lied to, mislead, and just plain disrespected unnecessarily. We jumped through every single hoop requested and then when I would call to check, it was as if we never did anything.
Whether it is ASC/ Wells Fargo or any other company, keep going up the ladder until someone helps you. You HAVE to keep at it, even if it means months, because it will work out. We just had a new problem with the modification (they added on late fees and shouldn't) and I called the loss mitigation department and got no where again. I call the Office of the President and again got help. Don't let them wear you down because you can do this. The number for ASC/Wells Fargo Office of the President is [protected]. Anyone who answers is an Executive Specialist, NOT a CSR (they should answer the phone "Office of the President") and can help- ask them if this is the Office of the President when they answer. Their address is: ASC Office of the President P.O. Box 10328, Des Moines, IA [protected]. I suggest you sent a Priority Mail letter with delivery and signature confirmation first before you call with all of your information, including that financial worksheet if you have it and any late notices or paperwork that you have from and to ASC. If you don't have anything yet, just send a letter explaining what you need (make sure to include your loan number). These people are very professional and you won't be disappointed. I have worked with several of them.
Please update me when you hear from them. I would love to hear what happens. Good luck and God Bless.
ASC is NOT able to HELP with the Loan Modifications. I had been paying on time at all times. I'm struggling due to loss of income; My shortage on budget is only around $300. oo a month. After more than a year dealing with this stressfull situation, they sent me a letter 10/2009 saying that loan was NOT approved, and that I have two choices: "Short Sale" or "Deed in Lieu". When I got the letter, I said to myself "WHATTTTT"???? What's going on with this company (WELLS FARGO). Government need to INVESTIGATE all this companies regarding their guidelines and procedures.
Asc (America's Servicing company) bought our two home loans in 2006.We have had non stop trouble with them.We are under water in our home, so we owe way more on our home than its worth and our monthly mortgage payment is close to three thousand dollars a month, and we can not afford it.My husband works six days a week split shifts and I am on Social Security.I applied for a modification five months ago and have been current on all my payments.I called in every month to see the status of my modification and the rep would always tell me something different.They said oh wait 30 days, so i would wait then they say 60 then 90.Well time went by and it took them 5 months to tel us that we did not qualify because our bills ar to high, They said for them to be able to help us we would have to be able to afford all our bills and and our mortgage payment.That dos not mak no since what so ever!!! This company is truly terrible!!! All I can do is pray and take one day at a time.
My home was damaged by a tornado in April of 2008, I submitted the 1st insurance check to ASC and then I received 2 more checks from the insurance company payable to myself and ASC as of today, I have had to pay for all the inspection to the property, and on the supplement check I sent, they are refusing to send any more funds until the home is 100%. My home is at 75% completeion, we have spent $50000 of our oown funds and ASC is refusing to release anymore of the money. Tey have placed the money in an escrow account and it is collecting interest, but I am not entitle to the interest they are collecting on my funds. They have recieved $100233 from the insurance company and we are behind on everything. These people could not read the claims documents submitted, I have submitted documents more than twice on the same information and now they refuse to release anymore funds.
In six months once my home is completed I will be refinancing with another mortgage company, one that is legitimate and works for their customer.
Call the Federal Trade Commission FTC and file a formal complaint to protect your rights.
Phone number for FTC [protected] then call your state attorney general's office, commerce dept, and the Better Business Bureau. Contact your Congressman/woman or your Senators...this company is a predatory loan servicer...They do not own your mortgage so it is illegal for them to foreclose on your home!!! Only the lender who can produce your mortgage note has that legal right. Make a request to ASC to produce your loan documents...they wont do it because they don't know who does...wall street...
Wow what a fraud this company is, I was advised by my prior mortgage co 2 years ago that my loan was sold to...
American Servicing Company claims they are reviewing your information in attempt to approve you for the HOPE program. However, BEWARE...I was just denied...they stated per FHA guidelines, all my debts including the new written down mortgage and any revolving debt needed to be below 31 percent. However after reading the FHA guidelines on line, there numbers don't match up. I have read FHA requires the front to not exceed 31 percent, but not the total debts. This is a cover up I believe. When they say they are reviewing your case based on FHA guidelines, they are really reviewing by their own criteria. I can afford my new payment that would be written down to half of what it was prior. However, now I'm another victim to this Foreclosure mess. I feel ASC has no intentions on helping their existing clients as they state. BEWARE...also worse customer service ever, even the supervisors lack credibility as they are just as evasive and inconsistent as their dim wit employees
I am going to adding to the long list of complaints against ASC. My due date without late fees is the 16th of...
I set up a prepayment plan after waiting 2 months for ASC to admit to having my paperwork to modify my loan. I was already unable to refinance because my X ruined my credit and my interest rate went from 8-10%. I finally got someone on the phone explaining that I was surviving a violent relationship and may have hardship in the near future. She was very nice and set me up on a forbearance repayment plan. I had to come up with $1557.00 to show good faith and I did. I went hungry and did not pay my second loan. She explained I could not be late on these payments and that I should have them automatically withdrawn, I said ok since my payment went down . Well last month, out of habit, I made it online and realized I could mess everything up like that. This month my payment was due on the 7th and on the 12th I realized the payment was not deducted. I called in, got treated like an animal, transferred 3X, I was told I had to pay more money because I broke the contract!
I explained it was supposed to be taken out automatically, they said I was being difficult and transferred me to some international line that hung up on me. When I called back I amazingly got the same girl who set me up the first time, she was so nice, even apologized for what I went through and said she was sorry she did not explain the first time that only the FIRST payment was withdrawn automatically! She explained in order to get my payments back on track and the same amount each month, I would have to come up with the $1557 again and the remaining 7 payments would be $1300. By the end of the conversation, my payments were 1600! I explained it was not my fault and not even seven days late! She said I broke the contract, I said I have a second also, that would make my payments over 2000 a month! I am going to have to let them take my house? How can they do this when i am obviously on a low income budget and on a adjustable rate loan. CAN SOMEONE PLEASE REFINANCE ME WITH BAD CREDIT AND TAKE ME AWAY FROM THESE MONSTERS? IT IS BEAUTIFUL AND I AM NOT ABOUT TO GIVE IT TO THEM!
It's been six months since I put together the information below -- I've had so many people e-mail...