gdex.com.my — staff name at branch: zahid, jou (fat women)
Tracking id:GAM [protected]
On 30/9/2019 I receive call number +60172140094 0944am from gdex staff, but I on my driving the car using phone gps time is no pickup the phone, after 12minute I call back is nobody answer, after I call few time also no one call back or pickup the phone!
1) how come staff not early to call arrange around what time sent parcel, unless to let customer know
2) why no call back customer or pickup the phone, communication with customer is totally break down!
3) based on the number have sent me sms if want to postpone can click the link for the next day deliver, after at night I have click the link for 1/10/19 for deliver
01/10/2019 morning I call in gdex hq complain about the case, customer services say will email to serdang branch malaysia. After I waiting also no reply I direct call in serdang branch.
First time is the fat women (jou) after check she say courier service car is going out cant sent me by today, after I explain yesterday case she will after check will call back, after a while one man call back he name is zahid the young guy, he told me we cannot sent u by today and I ask if tomorrow can let me know around what time he just say dont know just wait, than I say I fine is it parcel is in the serdang branch?
He say yes, so I direct going to serdang branch to take, when I on the way going serdang branch the fat women (jou) call me say parcel is giving driver take out not in office and say I no need to coming!
I say how come the arrangement like that and also I on my way. after close up the phone gdex hq staff call me back say the parcel is in serdang branch can going to take, than I say one minute before serdang branch call me parcel is not in office now u told me parcel in the serdang branch, what the [censored] u all doing than I need to go serdang branch take anot, hq staff say can go
So after I reach serdang branch that fat women attend me and dint say any apologise or explain how come service like that just tell me sign here is ok and look like [censored]ing face,
After that I ask u say parcel not in office than how come is here now? than she say I told u tomorrow u come for what!!
Concussion on that I just think how come international company can hiring staff provide [censored] dup servies like that and I say I will made the complain to company she just say go ahead.
Basic manner and hamber also dont know.
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