GDex / GD Express
reviews and complaints

Saya order barang dengan lazada dan kenapa GDEX call untuk pick up barang d petrol pam ( caltex) tikam batu.. mcm mana GDEX hny boleh tggal barang d situ tnpa sebarang jaminan... Mcm mna kalau brg tersebut hilang sblm smpat cust.ambil.

Septutnya hntr ke rumah mcm pos laju sb sy dah bayar harga postage... Bknny free dr lazada..

Terpksa keluar 15km untuk ambil..
Betul2 buang masa dan buang minyak!

Date: 23 August 2019
Tracking Number: MY43071656382
Phone Nunber: +[protected] (phone number of the guy that deliver the parcel)

1. Did not call before sending the parcel, only call when he reached my place.
2. Asked us to collect it downstairs and my grandmother who is 70+ years old need to carry the pacel on her own to 3rd floor.

Please do improvise. Thank you.

My parcel should be delivered today and your delivery boy called me to deliver the parcel. I did'nt pick up bcoz i'm working n my phone on silent. He message me with no intro by just mentioning 'xnk ambk brg ke'. Did gdex have standardize greeting for customer? If not, you should have one. I called him to explain and tell him to deliver to the customer service at my workplace but he keep asking where is the scott garden, decathlon, jalan klang lama. Such a nunsaince excuses. He told me that the customer service do not receive parcel. He did he know. I also one of the customer service, so I know the procedure. He end the called suddenly when I was talking. I just think maybe he is driving. I think there are ways to solve this matter in good way but personally he is rude. I work in service also so I know how hard to deal with customer but this is not the way. I apologized but this can ruin gdex reputation. Hope action will implement on this matter. P/s : I put my company name so it is easier on your side. No t happy with this situation.

Parcels were ready for pickup on 16 August 2019 but nobody came. Called your CS and referred to pickup team hotline and she suggested they had arranged for pickup on 19 Aug but nobody came. So we asked what about today? She replied ahe did not arrange for today. But if it is urgent we can bring the parcels to your Damansara depot.

What kind of courier service are you operating? How can we get your driver to come pickup our parcels before our customer decide to cancel the orders?

Dear,

Please attached file for the picture, our company has already indicated the product on the sticker. This product is easy to be damaged. It should be handled carefully. Why is it still in the hands customers also damaged? Can you give me a reply? Waiting for your reply, A.S.A.P.

Gdex Tracking No. MY43007286387 _ Cust. Ah Tee

Regards,
Ms Chin
Blessed Window Products S/B.
(A/C No. 1315954)

My parcel from China to Malaysia. However no one contact to me when they at my office. Just rearranged to deliver on Monday. Dear courier service officer and deliver driver. Right now is 21 century, you have handphone and you able to contact me. Please explain why there is no number reach to me? Kindly reply your explain by email [protected]@outlook.com

My name is suhairullah, im from kota kinabalu, sabah, malaysia.
i am waiting for my goods, why suddenly on 15.8.2019 it has been outbound from BKI station?your part time worker refuse to send it to my workplace is acceptable, but then he refuse to send it to me just around 6 km from my waiting place and threat me to return and reject delivering the goods. i ask him politely if he cant do it, ask some one who can do it within your company.i have the evidence.please help me to settle this thing, otherwise, i will definitely make a complaint of a "tribunal pengguna" too.

your part time worker's name is ONEIL and using this number: 0168061053

GAM005376850 15/08/2019 17:42:16 Outbound from BKI station Kota Kinabalu
15/08/2019 16:30:44 Undelivered due to Non Service Area (NSA) Kota Kinabalu
15/08/2019 16:30:44 Undelivered due to Stop Delivery Instructed by HQ or Shipper Kota Kinabalu
14/08/2019 14:03:39 Undelivered due to Non Service Area (NSA) Kota Kinabalu

My CN:MY75027026952. Delivery status shows "Undelivered due to sorry card".
I have called this morning to GDex express Penang asking for delivery at 4.30pm today (15/8/2019) and it was confirmed with driver that they can deliver at 4.30pm. I rushed home and waited since 4pm but no one shown up. Then I waited and checked my delivery status at 6.45pm, it shown "Undelivered due to sorry card".
Why? The driver not even called me! I have purposely rushing home to wait for the rider but end up nothing happen! What kind of services and promises! Please improve your service or at least called to inform the status instead of getting us waiting for you!

Dah 3 hari i punya barang system out for delivery, bila call Customer service, barang akan sampai, tgu sampai pukul 5 bla bla bla.tapi sampai hari ke 4 tak settle pun masalah tu. Call Gdex Serdang tak angkat drpd tengah hari sampai tutup, call CS nak numb driver courier tapi tak bagi, privacy katanya, tapi masalah tak selesai pun ?

kalau you all nak delay sampai 2-3 hari takpayah bagi message yang akan deliver today.
sampai sekarang tak deliver .
Gdex teruk, mmg takkan pakai service Gdex lagi dah, better poslaju daripada gdex

Saya minta staff gdex update donekan barang yang customer dah ambil kat sistem. Dia kata petang dia akan updatekan. sy whatsap minta dia update kan sahaja. tapi dia boleh tengking saya semula. saya yang bayar gdex bukan dia. saya yang bayar dia tau. saya berhak untuk arahkan dia untuk update dalam sistem. Saya rasa perangai dia tak layak untuk kerja di gdex. minta hq gdex minta pantau siapa yang kerja di gdex sungai koyan. minta dia perlakuan baik dengan sender. bukannya perlakuan agak kurang ajar dengan saya.

pls check my item. already checked through gdex tracking said its delivered. the item is NOT here yet and it was said delivered since 4/8/19 on tuesday.ive checked the item today and the item is not exist but said that it's delivered.its been few days and i want to know if the parcel is there or not for real

tracking num: MY82069206395
order number:[protected]
phone num:[protected]

I want to complaint this guy number 017-2140197 who called me today said my parcel is arrived but no people at home, I tell him try to knock the grill door see got people or not .But I tell him wait a minute let me call my MiL, after I call back this guys 016-2140197 he keep hang my phone few times, end up I can't to talk to him and come to collect my parcel, actually I just want to ask him i can come over Kepong area to find him collect my parcel .Just to say this Gdex guy very no manners and very emotion ...and also donno why I haven't received my parcel he on phone keep ask me ic number I also donno why he attitude can like this ...so disappointed with this man !

I want to complaint the items inside my parcel is missing. I did submitted a complaint form on last Friday but until now I still can't get an explanation. I need an explanation. I shipped from China to Malaysia. There are 12 small packaging parcel inside a big parcel but I missed two items in total. The value of these 2 items is around RM70.00. The parcel also got a very large hole. Tracking number :CNMYG0012622758

please take noted my item still not received until now.

my tracking : GAW000007934
already ship since 27 July 19.
I already call gdex who are handle to deliver item so many times. but in the end of the day gdex updated attempt delivery not success. I also said if hard to find my location i will pick it up. And today my call already been block by the gdex who are should deliver my item..

Hi,
I am a seller selling in Lazada and using Gdex as courier service. Unfortunately, I have received one complaint from my customer regarding the product he received was broken when open the parcel. I have put on the fragile sticker on the box and wrapped it properly with air bubble sheet (please refer to the picture).

Seller: Kampungstore
A/c no: 7049410
Gdex Tracking no: GAM005228921
Product: Glass jug & shot glass

I request for a refund.

Regards
Chang
[protected]

To who it concern, I am writing to discuss a problem concerning a product I courier to my customer. My consignment number is MY40000998889.

The item is completely broken when it arrived to the customer and cannot be use anymore. We hope that you would take it quite seriously and make sure that such thing may not happen again.

We hope that you will considerate upon this complaint and find out the reason for this negligence.

To who it concern, I am writing to discuss a problem concerning a product I courier to my customer. My consignment number is MY30060116107

Because the outside appeared undamaged, our customer opened the box and removed the product from its plastic wrapping. As he was blowing it up, though, he realized that there was a damage to the parts of my product as shown in the picture, which cannot be reused anymore.

I understand that he have removed the item from its packaging, but he did not cause the damage. We hope that you would take it quite seriously and make sure that such thing may not happen again.

We hope that you will considerate upon this complaint and find out the reason for this negligence.

I have been waiting for my parcel almost a week now. They call me the first time but i did not answer so i call them back they said they wanted to send and i was like okay and i have been waiting all day long, and waiting until tomorrow until Thursday. When i call back wanted to ask they said ' oh kampung pulau ha nk hntaq' and i was like what a crap that is because i had to go to kl on Friday morning. I said i was not at home and then they said they cannot keep my parcel for so long and i was like okaylaa i asked for my sister to help. Because they called me again on Friday so i was like okayla finally my parcel and then i call my sister to tell her and tomorrow she whatsapp me saying she had been waiting amd they did not come. I call them back they said they already sent. This is really ticking me off. They keep on lying. And never sent the parcel. And now i am worried about my parcel as we all know how sometimes these people tend to steal people's parcel. FYI, it was my lipstick in that parcel i wanted to bring to Korea but i do not have the chance because they did not sent me my parcel. Right now i am in korea for holiday and they ask me to go get the parcel. Stupid people. If i know they do something to my stuff imma rain hell on gdex. Plus i cannot ask for my sister to help she always busy. I can only fetch my parcel once i get back to Malaysia .

teruk lagi dari skynet ni. kononya kurier dah berpuluh tahun establish tapi macam baru ja.. lepas check tracking inbound, xpa aku paham banyak barang. kol first aku miss sebab banyak kerja tak sempat nak tengok fon. hari ke-2 aku tunggu, hari ke-3 aku tunggu buang masa kerja aku tapi xsampai. Hari ke-4 aku kena cover balik kerja aku tak sempat angkat. hari ke-5 gdex kol suruh angkat fon hari isnin, aku ok. hari isnin. hari ke-6 aku keluar rumah, aku masuk kembali tengok ada misscall dari gdex, aku kol balik tak jawab. hari isnin aku tunggu buang masa kerja aku tapi tak sampai jugak, hari selasa tak sampai jugak. aku buang masa dua hari tunggu gdex. Apa benda ni? Dah alamat tu cari ja la dulu. apa guna alamat dekat surat tu? lepas ni tak payah alamat. letak nombor fon ja, nak hantar baru kol tanya alamat. buang masa banyak dengan gdex ni.