GAPthe worst i've ever been treated


So today I go into GAP and their manager or assistant manger (I think it was assistant, but I'm not certain) tells me that gap is having their “buy one shirt get the second for free” as long as it's the same price or lower. I find two shirts but one is a size smaller so I ask one of the sales rep to get me another size (A young Asian female cashier checked on the computer and it said they had 7 in the back)

So she sends a young man back to the storage room to get it for me and the man comes back out and says "The shirts are in a box at the bottom and there are too many boxes on top of it for me to get to the shirts". I told him “Ok, I can understand that and see how that might be a problem”. The young cashier (young Asian female, early 20's-mid 20's)who had the young man look for the shirt for me saw what had happened so I grabbed a polo which was 10$ more and asked her since ya'll won't get me the shirt I want could I substitute the polo and be charged for the cheaper of the two, and the young cashier said yeah I can do that.

So I go to the fitting room to try the polo on to make sure it fits then I head to the checkout line. There were two cashiers which were the young Asian female and another lady, the other lady ended up checking me out. I tell her what had happened and what the young cashier had told me so the manager (or assistant manager, like I said I’m not sure what her title is) swings by to see what’s going on. I then proceed to tell her what the young cashier told me and the young cashier LIES and says “No, I didn’t say that”. I honestly couldn’t believe that she was lying right in front of me. I have a good feeling the reason she was lying was so she wouldn’t look bad in front of her superiors and that she wasn’t allowed to charge me for the cheaper of the two shirts in the first place. Then the manager/asst. manager proceeds to scold me like a child in front of a line of people about how she already told me how the “buy one get one free” works and how just because the computer says they have 7 shirts in the back doesn’t really mean they do. On top of that she says “if you went in the back to see how many boxes we have you would understand”.

I have honestly never been treated like this before in ANY clothing store, or let alone any store. This is by far the worst shopping experience I’ve had and feel that the young cashier should be fired for lying and the manager/asst. manager should be fired for how she handled the situation.

*This happen at the GAP in the galleria mall in Houston, Texas 77056 on 8/20/2009 around 12pm-12:30pm

•The lying cashier –Young Asian female around early 20’s-mid 20’s (could possibly be younger then 20)
•Manager/Assistant manager (not sure what her position is) Older Caucasian woman maybe late 30’s-early40’s who had glasses/blond hair and seems a little strange.


  • Wa
    wanna Sep 18, 2009

    i feel sorry for how they treated you at the Gap store.but you know what, i've worked at the Gap before andi was treated horribly by a customer, i felt really humiliated. some customers are so arrogant thinking oh! she is just a cashier, no level of education...hmm i can scream at her. if you only know how many horrible customers we had to deal with each and every single day you would feel really really sorry for the retail workers. in the past SOME customers have been abusive to Gap stores.

    1 Votes
  • Jf
    jf 223 May 03, 2010

    I agree with wanna...customers think they are always right...and that they can treat sales people like idiots. 99% of the time...they are wrong.

    1 Votes
  • Br
    Bree4 Sep 22, 2010

    They should not have done that - Gap policy is to do whatever ensures that the customer leaves the store happy - I am very sorry for your bad experience.

    -1 Votes
  • Po
    pobarjenkins Sep 22, 2010

    Maybe in the cashier's mind, she wasn't lying. People perceive things differently, and maybe you too didn't understand each other.

    0 Votes
  • Fo
    formerGAPemployee Mar 19, 2011

    I'm very sorry that you were treated that way. It might have been a misunderstanding but never-the-less that is not the level of customer service that is expected from GAP employees. Like Bree4 stated it is GAP policy to do whatever (of course that is within the rules) that would ensure that your shopping experience is a pleasant one . If you have any concerns in regards to be treated unfairly at a store please don't hesitate to call customer service and GAP will always take a careful look at the situation and try to rectify the problem. I'm a former GAP employee.

    0 Votes

Post your comment

    In The News

    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem