Nap Loungewear
reviews and complaints

I will never recommend nor shop at NAP ever again. It took over 2 months to receive all of the items I ordered, and each item was shipped separately. The fitment of the clothes don't resemble what they claim the models sizes are, and although the shape/ style of the clothes resemble the pictures, the fabrics are not as pictured. Although they do accept returns, they make it a very difficult process, requiring many email exchanges back and forth, asking for the same information repeatedly, and don't pay for return shipping. The return shipping cost more than I paid for the garment, so I donated it.Their website is the best part of this company; their products and customer service are sub-standard, and I cannot recommend purchasing anything from this company.

They are selling products that they do not have. The customer service representative does not understand the customer's issues.They are selling products that they do not have in stock and are not able to ship. They do not have the ability to tell you what products are in stock and what is out of stock.They offered to mail me the same product in a random, unspecified color. They could not specify what color or if the item would be mailed.If customer service representative does understand the issue, they either do not have the ability and communication skills to resolve it, or they do not have an investment in their company and are neglectful in their duties. The customer service representative sent a laughing emoji when I told them their customer service was not good.

Shipping is tremendously slow, ordered 2 items on Nov 14, 2021 and was not informed that one of the item is not available until I chatted online with their customer service on Nov 29, 2021. The website did not mention that it would take *** days to process the order. Today is Dec 1 and I have yet to receive the items. One of the items that is back-ordered still says it is available on the website and that is not right. When I bought the item, there were no reviews posted on Nov 14 but when I checked the website recently, I saw that there were reviews posted on early November which sounds to me very sketchy. Bottom line is, I would not recommend this website at all. I tried to give a 1 star on the review on their website but it is waiting for their approval so I bet they would not even post my comments.

DO NOT ORDER FROM THIS COMPANY. If I could give zero stars, I would. I ordered after seeing an Instagram ad - website and clothing look beautiful. First red flag was when I didnt receive an order update after 7 days. Spoke with chat support who told me (in very poor grammar and English) that my order was out of stock. Seems to be their go-to excuse to hide the fact that products are coming from China. I argued with them that I should have been notified of that when I made the purchase or at the very least received an e-mail update about it. Second huge red flag was when I asked for a phone number to speak with someone and the person said they dont have a phone service. WHAT?!?! I immediately asked them to cancel my order and got no real confirmation. Still dont know if Ill get my money back but after reading these reviews its obvious this company is a scam.

I bought my friend a luxury silk pajama set on this web, which cost around $100, it shows that *** estimated delivery dates at check out. My friend's bday is 10 days away so I think it might be perfect on time!But when it comes two days left to my friend's bday I would like to check with the shipping status, the customer service told me the item I order is out of stock.I asked her when is the inventory will be restocked and when is the estimated delivery date? She replied that the warehouse did not work on that day so she does not know... I mean, I order an item 8 days ago, if it is out of stock you should notify me in the first place not waiting for me to discover it 2 days before my friend's bday... SUCH A SCAM! will NEVER recommend anyone to purchase with this brand, girl, you can find some brands that are way better than this one:) don't fool by NAP.

NAPLoungewear should have its door closed by a law enforcement agency immediately. This company is grossly unprofessional and illegal. I ordered a garment on their website on January 6, 2022. Today is February 16, 2022 and I have never received same. It requires multiple emails to receive an unacceptable response. Their *** phone number states "this phone number does not accept incoming call". This is egregiously outrageous. Their email response states a "*** shipping time." A lie. NAPLoungewear wasted no time in charging my credit card, however. Made the exact same day as when I placed the online order. I have contacted my credit card company to initiate a formal dispute against this so-called company. I intend to contact the *** to see if they are able to investigate these thieves. I appreciate reading the comments of others. Thank you.

Placed an order Nov 7, 2021 and never received tracking information. A week later, I emailed to get an update and was told it should ship in 1-2 weeks but still no tracking info. I messaged them on Instagram and they said an email was sent to me (which was a lie...no email). I emailed them again Dec 2 and was again told shipping was 1-2 weeks away and that a I would receive an email with tracking number. Today is Dec 7th. I have never received any tracking information or my order. I just cancelled the order and told that it will take 5-7 days to receive a refund. They also stated their inquires is large. I have been all over their Instagram which is where I found their information. They have turned off comments because of so many complaints! I want so badly to warn these possible customers...So sorry I purchased from them! If you are considering it...just don't! There should be a ZERO star rating.

If you read this review and just placed an order. Please cancel your order right now. Reasons?1) They are not only made in ***, they are made CHEAPLY. You can get the same PJs in some *** website for 1/4 of the price 2)It will take over a month for it to even ship out. And if you ordered it for a Christmas gift? No, it won't make it even they run a Christmas sale.3)The cancelation process itself takes up to 2 weeks. Tons of empty promises but zero execution.4)Almost everything you see on their website, especially the popular items. They don't have them in stock. All they do is to collect enough orders from us and start the production in ***. Then they will proceed to sugarcoat their excuse, telling you there are delays due to this and that.5)Just read other reviews here. Don't waste your money. And trust me, there are other company selling the exact same outfit for way less money and better service.

Very poor service. I ordered on December 22; I am still waiting. I messaged the company "Joy" came on to ask prior to placing the order for a delivery timeframe. She said it would be shipped in *** days and I would receive the order within a week; I then messaged again on the 28th; she said it had been shipped and gave me a link to a overseas shipping tracking company. Shipped, maybe, but it didn't leave China. It didn't arrive at the shipping facility until January 3rd; I just tried to do an on line chat with... Oddly enough "Joy" again. I told her that this was unacceptable. She hung up on our chat. I also received copies of the prior two chats in my email and there has not been any of my last chat. THIS IS NOT A GOOD COMPANY... They obviously are misleading and unscrupulous. Very rude to just hang up on the chat. Very poor attitude. Joy needs a *** in customer service. Prior reviews are right on target with my experience.

I too wish that I had read the Complaintsboard.com reviews prior to ordering $701 worth of items on 11/23. This is BY FAR the worst experience ever and I have ordered a ton of clothing online. Piece by piece I have received 4 of the 5 coats I ordered. I am still waiting on #5. Ive reached out to this company countless times with little to no satisfaction. Needless to say I will NEVER order from them again. Oh, and did I mention that I gave 2 of the 4 coats that I received directly to Goodwill (unworn with tags and all)! The two coats were supposed to be size medium but were huge and totally out of proportion and one of the coats I could barely button because the buttonholes were so small and both coats were unlined. Its exactly 90 days since my order of winter coats and winter may well turn into spring before I received the fifth coat and if/once I receive it, it very well may not fit. But I can 100% vow that this company is the worse, should be out of business and will never get one more cent of my hard-earned $$!

If I could give them zero stars, I would. They look like a genuine *** based company based on the website design and functionality, but the company is actually *** based and does not deliver what it promises. The customer service is basically nonexistent.I ordered an item on Nov. 23, got a tracking number and waited. . . and waited . . . finally read reviews of the company, felt something was wrong and contacted them about the order. The tracking number for the order gave the information that the package had been sent and was handed over to the *** They gave me a *** tracking number which showed no record of the package in the *** system. The chat bot on the website provided a terse "be patient" message. I tried emailing them and got the same answer. Finally contacted Paypal (which had processed my payment) on Dec. 18 and gave them screenshots with the order and tracking info. After a few emails with the company (using the Paypal interface) in which they lied about the tracking and shipment info, I handed the matter over to Paypal for arbitration. They just processed my refund on Dec. 25.

I purchased two items from NAP on 12/10 hoping for a Christmas delivery. The order page only has one shipping service which says *** business days. They did send a tracking number on 12/14 stating it was sitting at *** in ***, ***. The order did not update on their tracking site or *** site when I checked each day after unit 12/21 when I chatted with customer support asking for the order to be canceled. I do not think their customer support is North American-based since the grammar and wording they used were awkward. I would not recommend this store at all. They have zero accountability and zero respect for consumers by having no recourse for their orders. I asked for an email address to file an official complaint with management and they stated they did not have one and there was no manager on duty. It is most likely an outsourced service with zero vested interest in the company. Moral of the story: DO NOT BUY FROM NAP LOUNGEWEAR! Learn to knit; learn to sew; find something reliable and legitimate or local. I had to leave one star since it would not allow zero or a negative rating. One is way too generous for this adumbral business.

If there was less than 1 star to give to Nap Loungewear, I would give it. I placed an order with Nap 07/07. After 3 weeks, my order finally arrived from CHINA! On their website, they made no mention that they were based in Hong Kong. In fact, the only address I found on their website is a Colorado address which they discouraged you from using. I discovered this while I was searching for any kind of contact information for the company. The items shown on their website shows merchandise of high quality and lux, totally false. I wanted to return the merchandise the same day I received them. However after reading through their return policy, I suspected that this company would make it difficult (I had dealt with a similar company before and it was a nightmare). The items were delivered with no invoice in the package so you have no choice but to contact them through CHAT on their site or the email address they provided. No person was accessible through CHAT so I sent them email. I had such a sinking feeling about this company that I contacted my credit card company immediately to dispute the charge. This company is not what they represent themselves to be and based on their return policy, their business practices are certainly questionable.

I placed an order with Nap Loungewear on 5/8 for a black t shirt dress and bowling shirt/pant set. There also was a Mother's Day promo which offered a complimentary gift. I had to pay $15.00 shipping. The following was my experience: -On 5/12, I received a very small plastic package with a tshirt dress that was the wrong color and not invoice included. -I neither received the set I ordered nor the complimentary gift. -I called the customer service number to provide my complaint, cancel the order, request a shipping label to return the tshirt dress, and request a refund. -Fortunately, I paid for items through Affirm instead of directly from my bank account. -The customer service number did not direct me to a live customer service agent and in fact directed me to a voicemail inbox that did not identify the business. And the inbox was full so couldn't leave a message! -Sent an email with the above information. HAVE NOT RECEIVED A RESPONSE NOR FOLLOW UP! -Filed a complaint through Affirm to resolve the issue since the company is non responsive. -DO NOT BUSINESS WITH THIS COMPANY SINCE IT IS BASED IN CHINA AND YOU ARE NOT GOING TO RECEIVE ANY HELP WHEN THERE ARE CUSTOMER SERVICE ISSUES! -THERE SHOULD BE AN INVESTIGATION BASED ON SHODDY BUSINESS PRACTICES!

This company does not deserve your time or money. I had a Christmas gift ordered for me on Dec 10, 202. Half of the order came in early January and by Jan 24, 2022 when I REACHED OUT TO THEM about the rest of the order, they told me "As your most loyal partner, I would like to tell you honestly something about your order. I sincerely apologize to you that the item is temporarily out of stock at the shipping warehouse due to hot selling, we have been actively transferring the item at other overseas warehouses and will arrange for it to be sent out for you as soon as possible, which may take 15 to 20 days.Are you willing to wait that long, if so, I would appreciate it and will give you a discount code for next time, if not, we can help you cancel your order and process a refund for you. Again, my sincere apologies."I decided to wait a little longer, naively. Today, Feb 19, 2022, I reached out again on the status of this order and was told THE EXACT SAME RESPONSE above. When I informed "customer support" of this, the response was:"I'm really sorry, because of the impact of the epidemic, the factory production control is very strict, so the production time is extended."I went to type in the chat and ask for my money back and my chat box "magically" disappeared. Listen to all of the reviews - don't purchase a single thing from this company because you're lucky if something arrives within a month (didn't know it was coming from ***!) or you won't get anything at all and they won't tell you that.

No notification about stock availability, unable to cancel order, only chat no phone number to call.

The items being sold are labeled as "Cashmere", being sold at true cashmere prices and are NOT cashmere and not even a good imitation. This is a beautiful website that is falsely advertising its products.

I purchased two jackets from here. One never arrived, the other arrived and it smelled like fish and had a stain on it. the person told me i should clean it myself or pay and send it back. worst customer service i have ever dealt with. I am appalled.

The item is very uncomfortable. I am trying to call company. No messages can be left for nap. They do not respond to my email letting me know where to return this. It is within the correct timeline. Company is ignoring me. Product is a cheap fabric. Fabric is not as described

I purchased merchandise with the company nap loungewear I was waiting for weeks and weeks never received my order spoke to someone they said my order never was sent out I asked if I could cancel it and have my money return they said yes they canceled it and said I would receive a information email with a number for reference I never received one I have been trying to get in Contact with them for over a week they have no phone number and theyre not responding to my emails I really need help thank you

I placed an order through Nap Loungewear that was meant to be gifted for the holidays. The order shipped from china with a tracking number unlike any Ive never seen before, and was never delivered/received. I contacted NAP multiple times and they keep telling me to file a dispute with *** The tracking number I received isnt a *** tracking number and *** told me to contact the seller for resolution. I contacted NAP again and they basically told me Im SOL. I just want my money refunded at this point.

I bought a sweater they took over a month to send it i contacted them they said they were still processing it I said OK may I change the color they said no problem they would change it. I still didnt receive it finally I told them I thought it was a scam the next day I received it but it was wrong. I told them I wanted to return it so I could get a refund right away. They sent me an email told me what to do to return it but it took forever to get them to send me the email. The email told me to put my name my email address my address my phone number and the product number I did that I mailed it I got a tracking number I have proof it was received at the warehouse they told me to send it to. Now Im getting the runaround they keep telling me some other reason they cant give me a refund some process they need to go to some reason they cant find it. Its a scam.

I purchased a product from NAP Loungewear in January . I returned the item to NAP to the address that they provided me in February . Since return of the merchandise to NAP, I have been attempting unsuccessfully to receive a refund of $232. I have contested the charge with my credit card company, but the credit card company concludes the charge is valid. The charge was valid, but I returned the merchandise, the vendor - NAP - should be issuing me a refund. Nap has repeatedly told me that while it would like to refund me the money, it cannot because the matter is under dispute, they cannot locate the "refund" button, their bank tells them the matter is not resolved, and the now they say Worldpay has frozen the claim, and I need to reach out to Worldpay directly since Worldpay is controlling the matter. I am frustrated & realize that I foolishly purchased an item on the internet from a company that is fraudlent.

I made a purchased online on 9/1.Received my items and the robe they sent me had two feet of extra fabric past my hands. It was defective.I reported this to the company immediately and they gave me an address to send the defective robe but made me pay to send it back.I sent it and bought insurance even at the post office. They have had my item for over a month and no refund. When I mailed it back to them, I included all our email communications so they would have the order info in the package.Now they emailed me and said I am not getting my money unless I give them tracking info, which THEY have in their possession. That was not something they asked of me when they emailed me the instructions for return. NO mention of a tracking number at all until after the fact. I no longer have the package (they do).This is a scam and they are creating a reason after the fact to not issue my refund. This is unbelievable. I want my refund from this scam company.

Placed order on 12/20. Finally received on 1/5. Merchandise was wrong. Hoodie was gray and not black as ordered. Pants were black as ordered. Intended to be a set. Because shipping took so long, I investigated another option with another vendor and it shipped and met my expectations. Sent Nap's order back for return and credit since it was partially incorrect. Paid for shipping and Nap refuses to reimburse for shipping, indicating the gray is their black, which is not true. The pants were black and the top was far from black. Black is black and gray is gray. I feel they should be responsible for the shipping costs. Also, just more as an fyi, I feel they were deceptive in disclosing that they are really a Chinese company with a US location I Denver, but merchandise ships from China--which causes delays and they are sporadic in communication by email and phone number listed on website does not accept incoming calls. This is the second time I have been deceived into believing I am dealing with a US company who have phones that will allow you to connect with a customer service representative. We need to have regulations that protect US customers. Thank you for your assistance. Best