As happens to many consumers all too often, I was convinced by a "nice" salesperson at one of the Gap stores to open a Gap credit card. I very very very rarely do this, as I hate having so much plastic in my name. But I was convinced that I'd save X amount of money on my first purchase so I did it, I opened a Gap account. So I buy $110.00 worth of jeans (on sale) and away I go. Sure enough, I get a call from GE Money telling me I owe them a payment on my card. No problem there, except after making the payment I realized that they just charged me $140.51. At first I didn't realize it, until I was doing my monthly bill filing and came across the original Gap bill --- $110.40.
I called the customer service number and sure enough, Gap charged me a late fee of approx. $30.00! I couldn't believe it: a brand new card, first purchase, and a $30.00 late fee. I asked to speak with a supervisor, who proceeded to treat me like a piece of garbage, speaking down to me like I was a child that had misbehaved. I told him to cancel my card immediately, which he asks me "are you sure, there is no annual fee." The nerve. I told him to cancel the card and he had the audacity to thank me for my business.
Now yes, I was at fault, but we're talking about 2 weeks past due, not 2 months or 2 years! Any other company would have waved the fee, but the Gap thinks it's a much better idea to rip off their customers even more than their regular priced. If this is the way Gap treats all their customers, I would suggest you never patronize Gap, Banana Republic, Old Navy, or Piperlime ever again. These guys have no clue as to what the words "customer service" mean. Their reps are rude and obnoxious, and they need to learn that they are not the only place in town - or on the web - to buy clothing. Personally, I will never shop with this company again, and I hope you think twice next time too!