Studiosuits
Reviews and Complaints

I'm a 70 year old physician and very familiar with custom made suits. This was not a custom made sport coat, just a 39L garment that wasn’t even made to their own 39L measurements stated on their web site, much less to my specifications.

They refuse to take the garment back and trade it for another, even if I pay all the shipping costs.

At this point I just want to get a refund. Stay away from this company, poor quality and horrible customer service.

Do not use this company for anything.

I went with this site as a quick look online showed good reviews, since receiving my suit i have looked deeper and i think a lot of reviews are falsified as when you go to forums etc you find a lot of people saying the same thing as i experienced.

The overall fit of the suit is awful! It has been made to measurement but because they do not ask for enough measurements it looks like it was crafted by a 7 year old. The "tailor" must not have any experience at all as when you look at the product you would ask yourself "How does this fit someone? How are they shaped like this?"

I emailed support, they offer a lousy IN STORE credit to cover alterations by others. The $50 isnt going to cover the fuel and parking to go to another tailor but this suit is beyond fixable. My remaining order i have told them just to refund. They agreed but since than no refund has been issued.

The tailor i have taken the suit too has told me it is terrible quality, i am currently getting this in writing to put a request into my credit card provider for a refund.

AVOID AVOID AVOID!

CHECK THE RETURN POLICY AND SATISFACTION GUARANTEE BEFORE ORDERING

Sorry for the caps-lock, there. Just wanted to impact the important info, before getting into this long review.

I ordered this suit for my wedding, and was very excited based on the photo. I've had many suits built for me, in my line of work, and I have never had any issues, beyond simple adjustments to the waist and whatnot. I understand that bespoke suits might need small adjustments, but this suit is kind of hilarious in how poorly built it is. I would assume I had made a huge mistake in my measurements, if I hadn't had them professionally taken and had a suit perfectly built for me from those same measurements. I’m very sad to say this is one of the worst suits I've ever worn, let alone had custom made. The workmanship is horrendous and the return policy/guarantee/customer service was equally disappointing.

The workmanship:

- One arm is 1/2 an inch shorter than the other arm (which was not in the measurements I sent of course)

- The lapel of the suit is floppy and without any structure. I’ve never heard of a suit not having a structured mesh or something inside the lapel to keep it structured and firm.

- The back collar of the suit is unevenly finished, revealing the dark backing of the collar. (Picture attached)

- The pants are baggy and puffy in the crotch and not all to measurement.

- The buttons on the front of the jacket are in the wrong spots which cause the jacket to puff out at the chest.

- The back is not fitted at all, and essentially a square

I had to take this suit to a Tailor, who is essentially rebuilding the suit and said in his professional opinion this might be one of the worst finished suits he's had to work on. These alterations/rebuild will cost me $294 CAD, for a suit I paid $330 CAD to have custom made. The attached photo is of the poorly finished collar (the only photo I thought to take unfortunately).

When I wrote to StudioSuits, I was quoted their regular talking points about "maintaining multi-level quality-checking departments to ensure the thorough inspection of every garment before shipping to our valued customers" and that the suit was "processed according to the measurements you provided", which was very disappointing as it doesn't explain or take and responsibility for how bad this suit is.

I'll wager they will comment on this review with a similar defence of their "quality checks" and deferral of responsibility that it was "made to the measurements you provided". Again, if I hadn't had them professionally taken as well as had suits made very nicely from those same measurements, I would assume I'd provided the wrong numbers somehow.

In the end, they were "pleased" to offer me a $75 gift certificate for alteration *credit*, which I can redeem in a future order. Obviously this is no consolation, considering I will never be using this company again and highly advise against others using it. You will very likely have to pay the same in tailoring as you paid this company to make the suit.

Do yourself a favor and explore the plethora of other bespoke suit companies, online, especially one with a better guarantee of their work. The company starting with "Indo" has an amazing satisfaction guarantee. I regret trying somewhere else.

Sorry to say I made the mistake of ordering from Studiosuits. I wish I would have read reviews before I ordered. All my pants are 32" and my suit coats are 40L, so that's what I ordered. I can't even begin to zip my pants, and the sleeves of the coat are so tight I can't bend my arms. I have been emailing them for 2 weeks, and they just keep delaying asking for photos and videos and explaining that every manufacturer uses different sizes. All they will offer is $75 credit on a $300+ order. At this point I don't want to reorder because I don't trust them at all.

I ordered a corduroy blazer. The tailoring was incompetent and the material was cheap. The entire jacket is a wrinkled mess that will not self-straighten at all because the corduroy is so thin. It was fuzzy and worn in spots as well. I didn’t bother ordering a replacement because the material is so cheap it wouldn’t matter. I would never wear it.

Inside my shipping box was a note saying my jacket was inspected before shipping. If true, then shoddy workmanship is acceptable. My jacket had one sleeve folded over and sewn with excess material poking out. The jacket was too short. They left out customizations and still charged for it. It was too tight at the shoulder blades and boxy at the pits. So, the person who sewed my blazer didn’t care and neither did the inspector. The poor workmanship on this jacket proves that whoever sewed this jacket had no idea what they were doing.

Studio suits did not publish my detailed 1 star review. What does that tell you?

StudioSuits is Mickey Mouse in all respects. They want your money - that is all.

Avoid.

Do not buy from here! We bought 2 suits on the same order for two different people. Same person measured both people. One suit fits fine. The other suit coat is so tight it can't be worn. Response from customer service was "oh well!". Td me they'd give me a $50 gift certificate to co.pensate me for the altering I now need to pay for. Well a $50 gift certificate to Studio Sujts sure won't pay for my alteration at a local seamstress. $300 for theses suits is way overpriced, especially given our experience. Do yourself a favor and buy elsewhere.

I recently purchased a suit from Studiosuits and while I was satisfied with the overall quality, there were a few things that left me wanting more. One major aspect that was missing was a configurator. It's important to be able to see how each modification to the suit will look before making a purchase. Many other e-commerce sites have this feature, so it's surprising that Studiosuits doesn't. It's a basic technology that should be implemented.

Additionally, I noticed that there were limited options when it came to customizing the suit. For example, when I ordered a jacket with an iPhone pocket, I couldn't request the pockets to be cut at an angle. Studiosuits should consider adding more customization options, even if they come at an additional cost. They have a wide range of fabric choices, but it's not always easy to understand the true texture from a screen. More detailed information would be helpful.

Overall, I was satisfied with my purchase from Studiosuits, but I think they could improve by adding a configurator and more customization options. It would make the buying process more enjoyable and ensure that customers are getting exactly what they want.

I recently purchased a pea coat from Studiosuits and unfortunately, the specific measurements I provided didn't quite work for me. The coat ended up being too short and fitting awkwardly in the chest. However, I was pleased to find that with their suits, you can choose ready sized options based on jacket size, waist, and inseam, which may be a better fit for some customers.

In comparison, I also purchased a pea coat from Macy's for a much lower price point. The material was thicker and heavier, as expected from a pea coat, and it fit perfectly. For sizing, I simply ordered an extra large and it worked out well. Due to the fit issues with the Studiosuits pea coat, I have requested to return it and put the credit towards another suit. I am curious to see how the return process will go.

Early on in the process, I received feedback that the measurements I provided may be off in the sleeve and length. I took this into consideration and purchased a new measuring tape, remeasured myself, and sent in the new measurements. I even asked for assistance on whether they made sense for my height and weight, but unfortunately, I didn't receive any additional feedback or guidance. Despite following all the instructions and even measuring coats of my own, the fit still didn't work out.

Overall, while my experience with Studiosuits wasn't perfect, I appreciate their willingness to work with customers on sizing and their variety of options. However, I would caution others to double check their measurements and consider ready sized options before making a purchase.

I recently had an experience with Studiosuits that left me feeling less than satisfied. I ordered a waistcoat/vest, only to find that it was much too large for me. After reaching out to customer service regarding the issue, I received a response that indicated that the measurements I had provided had been adjusted by adding four to five inches for "standard loosening." While I appreciate that the company may have been trying to ensure greater comfort and movement, I felt that adding such a significant amount was excessive - especially for a vest.

When I asked for a refund or some other kind of resolution, I was disappointed to find that Studiosuits refused to offer anything other than a 25% gift card towards a future purchase. While I appreciated the gesture, it was clear that it wouldn't be particularly helpful in my situation, as I wasn't likely to make another purchase given my recent experience.

Ultimately, I had to have the waistcoat altered at my own expense, which cost me an additional $60. While I'm happy with the finished product now that it fits properly, it certainly wasn't the seamless process I had hoped for when I placed my order.

All that said, it's worth noting that I do appreciate the quality of Studiosuits' products - the fabric and construction of the waistcoat were both top-notch. However, I think it's important for potential customers to be aware of the potential risks involved in ordering from this company. If you're considering making a purchase, it's crucial to be very clear about your measurements and to take the company's "standard loosening" into account when ordering. And, if they do make an error on your order, be prepared for the fact that there may not be much you can do to remedy the situation.

As a customer who recently ordered a Chino suit for my husband from Studiosuits, I must say that I was disappointed with my purchase. Upon receiving the product, I noticed that the suit looked nothing like the advertisement photo. The Jacket and Pant were mismatched in tone, which was not what I was expecting. Additionally, the Pant hem was poorly done, and the sleeves were longer than they should be.

I reached out to the company via email to raise my concerns and requested them to send a return shipping label to allow me to return the suit for a proper remake. Despite their promise to get back to me, they failed to do so for almost ten days even after sending them ten different photos of the suit in various lighting conditions as they had requested. I was feeling frustrated and aggrieved about their lack of commitment to addressing my concerns.

Fortunately, I had used PayPal to make my purchase, and I decided to seek their assistance in resolving the issue since the company was not willing to honor their policy or respond to my emails. Thanks to PayPal, I have since been issued with a refund, although the cost of shipping the suit back almost matches its price!

Overall, this has been a disappointing shopping experience, and I cannot recommend this company to anyone. It seems they do not accept returns or honor their "guaranteed fit" remake policy, and that is quite bewildering. My advice to anyone considering shopping from Studiosuits is to think twice or look elsewhere for a better customer service experience.

When I first stumbled upon Studiosuits and their website, I was very excited about the opportunity to create a tailor-made jacket that would fit me perfectly. However, after placing my order for 2 jackets, I quickly noticed that there were a number of issues that needed to be addressed. While the jackets were beautiful, the arm holes were unfortunately too small, and I also needed the waist let out. Additionally, I had requested that my monogram be in cursive, but unfortunately, it was not.

Despite these issues, I was still willing to give Studiosuits another chance, and I placed a second order. This time, I made sure to be very clear in my instructions, but much to my disappointment, once again none of my requests were followed. I received two standard jackets, with no alterations made whatsoever. When I reached out to their customer service team, I was met with what appeared to be a professional response, but they claimed that my instructions had been followed, which couldn't have been further from the truth.

In the end, I had to pay an additional tailor to make the necessary adjustments to my jackets, which really defeats the purpose of ordering made-to-measure garments online in the first place. To add insult to injury, when I measured my jackets, it was clear that no alterations had been made at all. I'm incredibly disappointed in the blatant dishonesty of Studiosuits, and unfortunately, I won't be returning to them for further orders. I am a frequent orderer of clothes but, in this instance, Studiosuits has lost a customer for life.

As someone who wanted a special Halloween costume, I decided to order a corduroy 2-piece off-the-rack suit from Studiosuits. Although I originally had plans to purchase a fancier and more expensive suit, I opted for this option because it offered the earliest shipping date, and I must say that I wasn't disappointed! The suit arrived right on time, and the packaging was quite impressive. I loved the color of the suit, and I even got it tailored to fit me better, hoping that I'd also be able to wear it more than once.

However, there were a few issues with the quality of the suit. The construction is somewhat flimsy, and the stitching in the pocket gave out on the first day. Hence, it's clear that the suit is not made to last. I'd hesitate to recommend this suit for someone if they're looking for something of high quality. However, if you're in a pinch and need a cheap suit, then Studiosuits might be a suitable option for you. It'll work in a pinch, and the shipping is quite fast. However, if you're willing to invest more money, then it might be worthwhile to consider purchasing a high-quality suit custom-made by a master tailor, or to look for something from a reputable brand such as Indochino or J Crew.

When it comes to Studiosuits, I have mixed feelings about my recent purchase. I was really hoping to snag a deal on this suit during the Black Friday/Cyber Monday time period, but unfortunately it wasn't on sale. However, I've been keeping my eye on this suit for over a year now and it didn't come on sale during last year's holiday season either. So, I decided to take the plunge and make the purchase anyway.

Despite my initial disappointment, I have to say that Studiosuits has a good customization system. While I wish there was a wider selection for buttons and lining, I'm overall happy with what I chose. That being said, I'm not sure if I would recommend Studiosuits just yet- I would need to wear this suit and really test it out before doing so.

I will say that my experience so far has been a bit of a rocky start- especially considering the price point. In the past, I've spent less on "Luxury" fabrics from other MTM/Bespoke companies such as Indochino, Oliver Wicks and Black Lapel. However, I'm really hoping that Studiosuits will blow my expectations out of the water with what I've paid for. Here's to hoping!

I recently had a less than satisfactory experience with Studiosuits (studiosuits.com). Unfortunately, I cannot give them a high rating, and if I could give them a zero, I would. The customer service I received was some of the worst I have ever encountered. I had ordered a waistcoat with tuxedo buttons, and had even confirmed with the company before and after my order to ensure that it would be made correctly. Even after an extra payment was required, I confirmed once more. However, when the waistcoat arrived, there were no tuxedo buttons to be found.

I immediately tried to contact customer service, but there was no phone number to call, making communication more difficult. After two weeks of emails and no solution, they informed me that the buttons could be found in the waistcoat pocket, and that it was my responsibility to have them added to the waistcoat. Unfortunately, the buttons were not present in the pockets.

At this point, I had lost hope in receiving any help from the company, and had no choice but to accept that this purchase was a loss. Studiosuits refused to offer any refund, repair, or even a suitable solution. I then decided to move on to another custom vendor for my waistcoat needs.

I suggest avoiding Studiosuits if possible. While they may be good if everything goes as requested, my experience was a complete nightmare. In the end, I lost two hundred dollars and received no help or support from Studiosuits.

Apart from that slight hiccup, I have nothing but praise for Studiosuits. With an impressive range of stylish outfits to choose from, I was spoilt for choice when selecting the perfect look for my birthday gathering. And boy, did they deliver! Within less than a week, my suit arrived and it was absolutely flawless. Quality was not compromised in the slightest and I was thrilled with how well it fit me.

While I do appreciate their efforts to ensure that I was happy with my order, I do think that multiple sizing charts would be an excellent addition to the website. This would make the ordering process a lot smoother for those who are not familiar with sizing conventions in other countries. For this reason, I knocked off one star from an otherwise perfect experience.

Overall, I am thoroughly impressed with Studiosuits and will certainly be ordering from them again. Their commitment to quality and excellent customer service is truly remarkable. If you are looking for a stylish and well-fitting outfit for any occasion, I highly recommend checking them out!

My experience with Studiosuits.com was less than ideal. While the delivery process was smooth and I received my jackets in a timely manner via DHL, I was caught off guard when I received an email from DHL informing me of additional charges for customs processing. I was required to pay a $5.00 CAD duty fee for the items I purchased, and an additional $19.00 CAD service charge for a DHL agent to process the transaction through customs.

I could not believe the additional "ransom fee" I was being charged for simply receiving my order. This was absolutely not fair and should never have been charged. While the jackets themselves were of good quality and fit well, the additional charges were a turn-off for me and left me feeling frustrated and taken advantage of.

Moreover, I was disappointed that Studiosuits.com did not make it clear that additional charges could apply when delivering to Canada. Customers should be made aware of any additional fees prior to purchasing items, so as to avoid surprises later. This lack of transparency was disheartening and made me feel like I couldn't trust this company.

Overall, I do not think I will be using Studiosuits.com again. The additional fees charged by DHL, combined with the lack of transparency from Studiosuits.com, has left me with a sour taste in my mouth. While the jackets were good quality and fit well, the additional charges and lack of transparency are simply not worth it.

The Vintage Rope Weave Black Tweed Suit from Studiosuits has not lived up to our expectations. We had hoped to receive a high-quality suit that resembled the picture on the website, but unfortunately, the material was quite shoddy and did not live up to the tweed standard. In fact, we noticed many pulled threads on the suit, which is concerning, as they will only continue to worsen with each wear.

We reached out to the Studiosuits staff to inquire about a replacement for this disappointing suit, but were met with an unsatisfactory response. Rather than offering a solution that would involve a better quality suit, we were advised to simply cut the pulled threads. This solution was far from satisfactory, as we did not want to wear a subpar suit that would easily fray and fall apart.

We then suggested that we could return the suit for credit and pay for a better quality suit instead, but were met with the same response to cut the threads. This lack of customer care was disheartening, as we expected more from a company that claims to offer high-quality, custom-made suits. It is clear to us that the folks at Studiosuits either lack taste, or are not willing to take the necessary steps to keep their customers satisfied. We hope that they will consider more reasonable solutions in the future, so that we can continue to support their business with confidence.

If you are thinking about purchasing from Studiosuits, I would suggest taking a few precautions. Personally, my experience with them was less than satisfactory. The product I received was nothing like the photo they had displayed on the website. I have attached a comparison photo for reference. Additionally, I found their customer support to be lacking. When I reached out to them about the issue, their response was less than helpful. It seemed like they were not invested in making it right or retaining me as a customer.

Given my experience, I would only recommend Studiosuits for purchases under $150. The operation is not reliable, and it's best to only invest what you can afford to lose. The quality of tailoring is subpar, and the images on the website are not always an accurate representation of the product. If you intend to spend more than $200, there are other made-to-measure services out there that are more trustworthy and established.

If you are seriously considering a purchase of $400 or more from Studiosuits, I have to wish you the best of luck. In my opinion, it's a gamble not worth taking. Overall, I cannot recommend Studiosuits based on the poor quality of their products and lack of customer support.