GameStop review: Trade-in card / customer service

To whom it may concern.

I have an unused Trade-in card valued at $150.00. On 4/6/25, I attempt to use it to make an online purchase and it was not accepted. The error message stated my card number was unknown. I received this card a few years ago from the Game Stop that closed in Miami, Florida located at 9540 SW 160th St. Miami, FL 33157. For reference: I traded in a complete Wii console, 1 remote, 5 accessories, 5 games, and 2 controllers.

I contacted customer service multiple times and finally spoke to a representative that was unhelpful. She asked for my name and address repeatedly and still called me by the incorrect name. She claimed my card was deactivated and offered to reactivate my card in the amount of $64.00. When I asked what happened to my 150.00 she stated that she could only reactivate my card for $64.00. I tried to explain to her that the value of the funds do not expire per the printed policy on the back of my card and she over talked me, would not listen, and was adamant about giving me only $64.00. I told her that was absolutely ridiculous and requested to speak with a supervisor.

I provided my contact information again and she said a supervisor would call me within 2-3 mins.
45 minutes later, no telephone call, no email. nothing. I called back multiple times (see attachment) and could not contact anyone. The call queue recordings stating the call volume was high but pressing #2 would guarantee a call back. However, pressing #2 onIy prompts a call back with a recorded message that instructs you to email. This is horrible customer service at its finest. You can’t speak with anyone, the representative was rude, and no one contacts you back.

However, I am requesting to have my card reactivated with the correct amount of $150.00. Your policy states the amount does not expire so why was an unused card deactivated and why was I offered less than my initial value? This is bad business. I am requesting that good business is done and I receive what I am owed. Lastly, I am still requesting a call back from a supervisor.

I look forward to your prompt response and If the account number & pin from the card is needed, I will gladly submit it upon request. Thank you.

J. Sandifer
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