The complaint has been investigated and
resolved to the customer's satisfactionResolved GameStop — scam and cheating
resolved to the customer's satisfaction
I saw a commercial for Guitar Hero: Metallica air that concluded with "Pre-Order from Gamestop and receive a free double bass drum pedal with your order. So I went down to Gamestop and pre-ordered it. When I did so, the clerk did not inform that there was a cut-off date to which the people who pre-ordered before March 16th would receive their pedal the day it came out while everyone else would receive it in early April. Nobody told me that...until I went to pick it up. The day it came out, the store was open 2 hours early. So I went in during this time period and the store was completely empty. I was the only customer in the store. I went to get my item and low and behold they inform me that I have to wait for the pedal. So I walk away feeling disappointed but at least I got the game and at least I know I'll get the pedal. So I called up the store to ask when the shipment was coming in. I also called up Gamestop Customer Service to complain about how I was not informed of this. I was told by both the store and the Customer Service rep. That on April 7th the store would receive the pedals for the pre-orders. I was told to call ahead of time to make sure they got them. I called today, they got a shipment in, but not to my surprise they didn't get the double kick pedals for the pre-orders. So I checked my email from a complaint I filed online also, and they told me they couldn't promise the item. It's funny. They have commercials, the store never tells me there's a cutoff date for day of pickup and now they're changing their tune again because they can't make good on their offer. For the record, I would have NEVER pre-ordered this title if the offer wasn't there. I even told the clerk that when I pre-ordered it. I've read online now that other customers have pre-ordered things from Gamestop only to have them not make good on the offer. Please, I want justice for this. I want either my money back or I want the pedal. The fact that they can never make good on their offers should be enough to STOP them from offering these things. If you can't make good, you can't offer. It's not the first time and it won't be the last unless they are stopped.