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CipSoft Customer Care Service


CipSoft GmbH

Pr├╝feninger Stra├če 20
Germany - 93049

Customer Support Phone Numbers


CipSoft Complaints & Reviews

CipSoft GmbH - Tibia / Delayed service

Gino Menna on Jan 10, 2017

I received a letter game in my email, saying that my account would be deleted because I was using macro/bot. But was a fake report! Since that, I cannot login in the server or account anymore. I'm trying to access my account in, but is saying that my password or email i...

CipSoft/Tibia / Tibia Recovery Key Didn't Came - Scam

DeztMusic on Jun 4, 2015

Paid for a recovery key: Mar 22 2015, 21:19:27 CET 2015-03-P-12142484 Recovery Key 18.00 BRL sent My address is correct into my account, never came to my house, there's always a person here to receive the letters since here runs a company. Also, I got scammed by paying premium time and...

Cip Soft -Tibia / Deleted character with out proof

I have reached a level that not common people do, the thing is first i get banned 30 days after that i get to play 1 month exact then after the 30 month my acc gets banned and schedule for deletion you think its fair i sended 2 emaisl with the consern and still they say iam guilty, with...

CipSoft GmbH / Terrible service!

For three weeks now Cip has been able to give me a reliable connection to their server. It has greatly reduced the quality of the game play and I do not that I am getting what I have payed for. Despite having laggy servers that will disconnect me and make it impossible to play I still pay...

CipSoft GmbH - Tibia / Excessive lag and very poor customer support!


I began playing Tibia in 2002 and right off began to realize it had its share of problems. Excessive lag, poor customer relations and very poor customer support. The in game game masters where rude, extremely ignorant of the English language and very poor in making wise decisions concerning...