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Myself and my partner went through to Game ... as she was told a few weeks prior by the staff there that she may not use her "Yebo Bucks" on any appliances apart from electrical appliance which when she conveyed to me I was shocked at this as I told her that t was her "Yebo Bucks" that she earned and she should be able to spend it on whatever she wants. Nevertheless eventually we decided that we need a new iron and returned to Game Fourways and approuched THE most unfriendly staff members I could ever remember seeing. We wanted to check before hand at the front desk what we could and couldn't purchase and confirm exactly how many "Yebo Bucks" were available before puchasing anything as Game has a reputation for being inefficient. We were now told by the supervisor that we could purchase anything and the previous time the staff did not know what they were talking about. Ok, so now we wanted to chech amount of "Yebo Bucks" whch we were told we cannot do at that computer but only at one of the tills... out of all the tills there was a staff member present at 2 of them, both of which were not operational or waiting for price checks, eventually after asking the till attendant to check it for us she said we cannot check it there. Ok, so we decided to assume that the sms recieved from "Vodacom Credit Card" was correct, it said "Yebo SMS: You have earned 12 Yebo Bucks on your Vodacom Credit Card transactions for this month. Your Yebo Bucks balance is 322. For queries call [protected]". After walking around for some time and noticing that 80% of the items are unmarked and prices are not displayed and the floors and shelves were dirty I felt as if I were in a dingy flee market in china town, I wanted to get out! Also the atmosphere was appaling, whilst we were there 2 fights broke out, 1 between 2 customers and 1 between a client and a staff member both because of Game operating insufficiently. When we got to the till the till attendant had NO clue what the Vodacom Credit Card was and what "Yebo Bucks" were. Ok, so now we waited for the supervisor who eventually arrived and after checking the card we were told we only had 222 "Yebo Bucks". Evenually we leave after 20 minutes of ringing up an iron, a 2009 diary & 2 plastic tupperware bowls, we walked out and vowed never to return. A colleague of mine contacted Hello Peter about Game in Southgate who were adamant that they were unable to activate his sim card purchased there for over a week. So it seems that it is not only Game in Fourways Mall that "just don't care". When I worked in the motor industry we had "mystery shoppers" which kept us on our toes, sufficient and friendly at all times... Do yourself a favour and send a mystery shopper to Game Fourways and you will be appalled and sick to your stomache, that is if managment at the top actually cares, as it is starting to look all over the country, Game doesn't seem to be their 1st priority or 10th for that matter. I will NEVER shop there again!
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned an item on friday with electrical problem I'm not happy about the treatment and issue of paying R100 for item that I return although an item still on guarantee mosquitoes repellent.
I'm very unhappy its the 5th day and i did not receive may online order yet but it's it only takes 2-5day why are mine taking so long
Ordered swimming pool accessories 1 sept money was taken no delivery phoned and emailed countless times to be promised delivery the following day order no [protected] consultant spoken to asekhona mkwebula. Lodged a complaint also did not help. This service is terrible this will be my last purchase to game and I will spread the word as far as I go
I bought a washing machine Saterday 29/7 and was promised delivery 1/8. Now 2/8 14:00 Still Nothing ! and the customer service agents just don't even bother phoning back. This is now my 5th call to them. This is discussing. Asked to speak to a manager, or someone with authority that can resolve this, but they are non existent. VERY POOR !
There's a promotion that's on Facebook, they selling 3 door fridge for R39 they scamming people as soon as you paid that R39 they deduct money from your account. The name of the store is Game. Thank you
08/08/2022 I bought a pink bicycle for my daughter on RCS game account,
got n I assembled the bike and parts were incomplete n had to take it back to game store promenade.
Store gave me another bike However my daughter never used the bike as the seat is not stable and the right pedal is completely off.
I purchased choclates etc on my game account only when we opened them to find them full of wurms. the chocolates was not pass exporation date either. I unfortunately cant find the receipt but it was either my last or 2nd last purchase on my account
O placed an order for a fridge on December 4th 2022. On January 3rd 2023 I have still not recieved my fridge from game. Customer care escalate and no body comes back to me with useful feedback. The service I have recieved on this order [protected] is completely shocking. I want my Fridge urgently
No service absolutely unacceptable. I sent back a faulty tv and still haven't heard back since. Every time I call the customer service to find out what is going on no one can give me answers the consultants I have spoken to are unhelpful and arrogant
Online order [protected] was partly delivered...I sent numerous enquiries and called the call centre ...the guy said there will be delays with response but this is ridiculous...I need an answer urgently.
Order Confirmed
Thank you Patricia Utton for your purchase. We have received your order and working on it.
Date ordered : 10 December 2022
Ordered Number: [protected]
Delivery Expected by December 17, 2022
View Order Details
_______________________________________
Shoot Soccer Goal 1 R399.00
No delivery as yet, have asked for feedback, none forthcoming as yet
we placed an order for a fridge after weeks of waiting this item we are told is just nowhere to be tracked the agent advised we cancel the order week later again no reply on when our refund will reflect we are now using GAME as we should have at the very beginning you are disgusting employees
When to bela bela game on the 25th to buy a defy gas stove i was advised that there is no stock i was not even advised when they expected stock today the 10th December still no stock & had to beg the staff member to call another store to check if they have stock
I had fraudulent use on my account two months ago. I reported this to game and was told to pay my last installment and they will fix the issue. I was sent a message advising that this was fixed and I needed to pick up my new card which I have not been able to do yet. I just received message saying I owe game money. This is just ridiculous
Bought a golden chocolate muffin mix on the 23 September 2022 store 000G165 at witbank highveld mall and it was expired and had inserts in it it was disturbing
Game online delivery is super poor with their poor unreliable courier company that they are using in the eastern cape and their annoying unreliable call centre that do not help with anything but will keep saying they will call back. I will be damned if I ever order from them again
I have given all proof and photos for 3weeks no joy from game online shopping. They don't even call you costly exercise for me holding on wiating on the phone to talk to someone. Management use u as toiletpaper and and have no care wat soever call me on [protected] I will explain.
I ordered something and paid fpr it. When the rest of my order came I noticed that Item waa not there. When I called I was told it had been cancelled. I do not want a refund I want the item for that price. This was done on the 1st of July and I am experiencing pathetic service in the branch and via emails. This is pathetic!
I was refused to use toilet inside store while I was shopping. Game at Mahikeng Mall. That's terrible.
Hi,
i just reversed a debit order on my account for R1362.44.I do not have an account with GAME /DION, this has created extra charges on my account .Please investigate this matter it is very urent and reply as i have never opened an account to any of these stores.my contact no is [protected]/ email t4t01zn@gmail.com/tgumede614@gmail.com
I bought an electric lawn mower from your Lilongwe Shop some time back. The blade is worn out and I called the shop to ask if you sell spare blades. The person first said you do not sell blades, then he said we shall have them next week, then he cut the line. I need two blades for a Trimtech 2400 electric lawn mower.
25/11/2019 bought pool table with C/C. Promised delivery 26/11/2019. On 30/11/2019, 40+ one sided phone calls, driving back and forth, 18:17, NO delivery yet
Good day, I'm very disturbed to learn that I've been flagged red reason being that I owe my game store account which is a false statement. I pay my account every month. XDS told me that I should contact you guys. My Id no [protected] BONGANI V MASOMBUKA.
Service provided was nul and had to be called from the car and treat like criminals for the incompetence of the cashier who didn't ring up all the charcoal which was on special. We can not be treated like this please address this issue.
on the 24/08/2019 I went to game Westgate shopping Centre to buy 30 eggs when I get home three on those eggs are rotten, I call the store manager he told me to bring back those eggs, I am really not happy about this how can game sell rotten eggs to the customers.
Good day
why advertise the product for R799 and no store has got its stock yet.?
Hello
Last year December I bought builtin wardrobe at Game Pinetown but it's been only 7 months already the door hinches are coming out of the doors and the doors are hanging now I'm so disappointed what even worse I no longer have the till slip. In this case what am I suppose to do please assist
Regards
TP Ntaka
I bought a blender on Thursday at Game East London Gilwel Mall and I used it on Friday and it burnt, I returned it and they gave me a New one and on the New is also burning the is a smell when I'm using it, what should I do because I need the blender
I've been to Game store in Tzaneen, Limpopo to activate my Game card. Been there now 6 times in 2 weeks and every time the staff says the system is still off. Whats are you going to do about it and when. This is unexceptionable as i wanted to buy my husband something for his birthday, now too late.
I was offered a job and I was asked for CV and I was sent a sexual content and was demanded sexual exploitation. And a contract was made.
good day
kindly review your black Friday advert that on TV 24 November 2016 yesterday was like early black Friday but 2016 we are on 2019
kindly advice your black Friday start on march cause your dates are so confusing . what happen to your PR and marketing communication the could see the advert before they run it
Recently bought a set of stainless steel pots(7 piece) at game which were on promotion (R299) last year in december 2018. It hasn't even been two months and they are rusty already inside. I passed through the game store again today and saw the same set of pots! Please take them off the shelf. This is deceiving customers! Am disappointed.
My ITC hasn't been updated for two months. Ive paid of my account and recieved paid up letter but on credit bureaus it shows that im still in arrears.
Bad service, they had sold me an expired sausage and refused to refund me my full amount.
Order 513G023172211218123033 please call [protected] Nomalungisa Klaas
I bought a TV Hisense at Game menlyn now the TV is not working I'm told about hisense that needs to deal with this matter, I don't want hisense agents to come to me I want a new tv with a different brand and such info needs to be disclosed regarding technical problems and repairing before buying an item
On the 15th November 2018 the was debit of R313.46 from my bank account. on the 16t/11/2018 I went to Game store Festival mall Kempton park to ask about the debit . I find out that my card was used on the 27/10/2018 in Durban. The dispute documents were emailed twice no respond until today. No email or sms acknowledging the recipient my documents