Game Stores South Africa / Game.co.za
reviews and complaints

On Thursday 02nd June 2022, I bought a phone at Game Kathu Northern Province, SAMSUNG A03 Core, IMEI number [protected] for R1700. I work in Hotazel hance I bought the phone in Kathu for my daughter in Pretoria. My daughter started using the phone on Sunday 5th June after inserting a screen protector. My daughter then realized that the phone settings are not working. I was back in the Northern Cape by then. I asked my daughter to take the phone to GAME Menlyn since I left the slip at home, GAME Menlyn said they cannot fix the phone because a lot of people complained about having a problem from setting on that phone so they removed it off their shelf and now since they don't have it there there is nothing they can do to help my daughter. My problem is that I have taken this phone on credit at GAME and I must pay for something that is not working. I cannot do that!

I've had a problem with a bicycle I bought in the store, i had to return the bicycle after two days of purchase and then every 7-8 days i had to return the bike to be fixed. I explained to the manager in the bicycle section that I need the bicycle replaced with a new one because I cannot be coming to the store for the same thing over and over again.

I've always had great service in store and with my previous bikes I've never had this problem. Please attend to this as I have been patiently waiting for two weeks now again for communication and nothing has been done.

Thank you

I placed an order for 2bags x 1.50kg 2 in 1 Cat Food + a nox of catfood in jelly, via Ubereats on 05 June 2022, at about 10:20

Whilst tracking the progress, and Uber advised that the order was cancelled.

I called the store, Westwood Game, and was advised that the order is still at the store. The lady then screamed for the supervisor, Razia, and then informed me that the Uber driver cancelled the order. I asked to speak to the supervisor, and the call was transferred, to ring unanswered for 5 minutes and then terminated on their side.

I call the store and asked to speak to the manager. The lady then advises me that they are out of stock. I, again, asked to speak to the Manager, call is transferred and rings unanswered, then is terminated.

I then called the Customer Care number, and am advised that they are not able to provide me with a contact number for the Manager.

This would explain the poor performance of Game as a company based on poor customer services, no manners, no respect, and no response.

Before month end January he went to the shop to report and he was told to bring proof of purchase and the bar code on the box which he did. since that he is not getting a proper response. He was told to recall the person who assisted him on the day he went to the shop. I believe that they are playing games with him so that the warrantee can expire. please assist. Attached below is the proof of payment and pictures of the barcode and the equipment.

This is now beyond ridiculous, I placed my order on the 02nd May 2022, and when confirmed it was stated that the goods would be delivered by 09th May. When I checked to see where order was I found that it had FAILED. I enquired to be told 3 days later that the order was on its way and had included the Courier tracking slip which to my dismay stated deliver in Cape Town when I am actually in Johannesburg. Well, as you can imagine I did not receive my goods, I then kept tracking and to find that the goods would be delivered on the 14th - naturally, I have been waiting as I have nothing better to do and no delivery…. so I track again and the next tracking says delivery for today 16th and what can I say NO DELIVERY…

Not to mention that I don’t even get a response back from the service agent… who should in fact have followed up to ensure that parcel was delivered.

This order should now be levied a 100% discount, I am busy putting everything in storage and this has caused a major delay for me… this one of the most disgusting services I have come across in a long time.

Delivery eventually arrives on the 18th May, only to find that 3 of the items are broken, I immediately notify customer service and am told that I must take photo's of the damaged goods and send to them, I do so twice. I am then told that they have to get authorisation to collect the goods... days are ticking by - authorisation received 25th May. Now I need to advise physical address...hello where did you send the goods to before - nonetheless I give my address, again twice (please note here; they cannot deliver 3 new items and collect the damaged goods at the same time - so customer must just continuing waiting)... and waiting and I am still waiting to date 30th May for collection of the damaged goods and will have wait who knows how long for the delivery of my replacement goods.

IT IS JUST SHOCKING THAT RETAILERS CAN GET A WAY WITH THIS KIND OF CUSTOMER SERVICE.

I believe if retailers had to refund their customer's for their staff incompetency's there would never be customer satisfaction issues.

Place on-line order on the 07thMay 2022 and promised to get the order on the 13thMay 2022, nothing was delivered nor communicated. On the 23 I sent a what's app message and gt the following reference number 1340154 an a rude consult called me a said the product is out of stock , I told him that it's available it's even still on the advrt he dropped the phone on me. Today I went on line got that the product is still avail on Mall of the South, Mall of Africa and Bloemfontein mall I sent an what's app and there was no reply. I need those bottles ASAP.

I made an online purchase of a TV stand on the 25th of April 2022, order number: [protected]...the system reflected that I will get my product on the 2nd of May 2022 but I didn't get it on that day...I did countless follow ups after that but all I was told was "you will get your order tomorrow sir". It's been 30 days now and there's still no delivery attempt...I tried to cancel the order because I grew tired of waiting and still i couldn't be helped on that also...all I got was an email with a link of the website for the courier company in charge of my order and I've noticed that there hasn't been any movement or update on my product since the 7th of May 2022. I am really not happy with this it's infuriating really and what's worse is that all my efforts were useless hence no one could really help me they always told me the same thing. This is bad customer service.

I placed an order online on the 29th of April 2022 and payment was made the very same day. My order number is [protected]. When I put through my order Game had stock to take my money. To date 24th May 2022 I have not received my order, yet when I phone other branches or the call center and ask for them to check stock, they tell me that there is 39 in stock at the warehouse in Pinetown. Please follow up on my order. The online person in your gateway branch says that the head office is making them look bad. Is this true.

I purchased a fridge from game Online on 20th March 2019, Order #[protected].

3 years later I want to submit a warranty claim. DEFY sent out a techie and confirmed the appliance is unrepairable, but still under warranty, a replacement is possible. I never received an invoice, and since they upgraded their online platform, I am unable to see any of my historic orders, even recent ones. I am thus unable to get an invoice for the fridge as well.

I have been trying for 2 weeks to get an invoice via the support desk, they are unable to help with no resolution in sight. No feedback, no effort to try and resolve. I phone literally every day, nada.

I am stuck with a broken fridge, and Game is unwilling to help.

For years now, its a problem with wanting to buy anything there, prices are always wromg or stock is not at their price tags or there is no prices at stock to be found, have to walk to the other end of the shop to scan for a price but the scanner hardly ever works, and if it doesn't work staff tells you to go stand in a que just to get a price in a item, wasting time because there is never more than 2 tills open out of the 15 tills in the shop so having to stand i a que for half a hour just to get a single price on a item,

I put through an order on the 28th of April and payment was made the very same day. My order number is [protected]. The incredible thing is that when I put through my order Game had enough stock to take my money. I waited and got the first order on 03rd May 2022. I had been checking the status of the DSTV explora and it kept saying ORDER HAS BEEN CONFIRMED for the long time.

After multiple messages & emails on Game's live chat and not getting a response, I spoke to Sinovuyo on the 9th May 2022, she advised that the order was cancelled due to availability of stock. I am absolutely not impressed. After so many days, they finally decided to cancel my order because of the product being unavailable. Did Game not do stock taking and know they have no stock so they should not take my money. Now they are giving me excuses to refund my money. They have given me 3-5 days and 7 - 14 working days to refund. Mind you their staff must be well trained because they have lies coming out of their mouths and have answers for everything. I spoke to agents on their chat and their Facebook page and all I hear is lies after lies. I was advised the refund is with the finance department over a week ago. It is still there and some senior team is working on the refund. Now I work in the financial institution and I know how the banking systems work. It is impossible to process for so long. Are they still placing notice on an investment where all their victim's money are placed. They are not providing feedback, almost feels like I am borrowing money from Game but this is my money.

Game has been in possession of my money since 28th of April and they are acting like a shady uncle who borrows money and never returns it. I am tired of all the lies, I want what is owed to me. They are absolutely pathetic. I am never going to use their services again and will encourage others not to do it too.

Absolutely disgusted.

I purchased sony sondbar online , only to be told is Unavailable, I'm still waiting for a refund, they tell me the same unsatisfying story about my refund every day.

I have placed and paid for an order on 11 April 2022 Today is 17th May and still noting received!

Order number [protected] and not yet received the stock. I have made enquiries every day for the past 8 days without any resolve. I have asked for a refund and still nothing! When you call the customer care line then you are told they will get back to you before the end of that day but, they never do! I think that there is something going on with this company as they do not care about taking your money and making you wait for the items you have paid for!What is going on here? It is the poorest service imaginable.😡🤬😡 Just see how many people are complaining about the same thing... Mail Fraud!👎👎👎

On 23 April 2022 I purchased a walking ring for my sister's child. The child is 7 months old and it states that the walking ring is suitable for 6 months and older. On Friday 29 April 2022 and incident occurred where as the baby got stuck in the walking ring and we were unable to remove him from the walking ring and had to cut the seat in order for us to remove him. On Monday 2 May 2022 we visited Paarl Branch to advise of the incident. When we came into the store to the customer service the consultant advised that she needs to inform the manager. The manager never came to assist and just gave a message that due to us cutting the walking ring we will not be refunded. We understood but requested to speak to the manager. So the manager, Rene Arendse came to us and without even greeting she just said that we will not refund you because the baby is too big (without even seeing the baby). My sister told her we understand that we will not be able to be refunded but she needs to bring this under the attention of the manufacturer and she said she also have a 2 year old child, whom she bought the exact walking ring for and nothing ever happened to her child, my sister's child is too big. So my sister told her it is not about her child or my sister's child but a next child might get seriously injured. And she said well her child is absolutely fine so there is nothing wrong with the walking ring. My sister then requested her for Head Office's number and she said that the consultant who assisted us (who in the meantime attended to a different customer) will provide us with Head Office's number and she turned around and left. We stood there for almost 10 minutes and I realized but this is unacceptable why could Rene, The Manger not give us the number and I went to the inside of the store to go look for her. When I went to go look for her she was busy discussing this incident with 2 more staff members and the TV appliances area. One of the staff members response to her was "Nou wat wil sy nou he moet jy nou vir hulle doen" in a very sarcastic manner. So I told Rene that I need the number of Head Office and she told me that she do not know the number of Head Office I should go wait till the consultant is done with the customers to give me the number. I asked her to please get the number from someone because I cannot wait any longer for a number that she can also give to me and she told me but there isn't anyone else who can provide me with the number. At just stage is was very angry to say the least and I asked her what type of manager she is who do not know the number of Head office and she said she just don't know the number and I told her so why can't she get me the number and she said because I need to wait at customer service for the number. I am sooooo dissapointed in the pathetic service received and is in the process of closing my game account as soon as possible.

I brought the skull candy earphones from Game in Richards Bay in February. It's May and the earphones are giving me a problem. I tried to return it but they said they don't do earphones returns, apparently i listen to high music regardless of the two year warranty the earphones possess

I placed an order on the 18th of April. Microwave and a kettle. No delivery. Called every second to third day. Call center useless in solving the issue. Last week automatic recording. Nobody is answering! Poor poor service!

I bought tv o line 7 may. I was told stories since then. Later i was told that my oder was cancellled and still upto today im still waiting.

If imd

Thato Pooe, the online manager at Rosebank game store is as useless as they come, we have ordered over a month ago and have received zero to non positive response but escalation after escalation and he the online manager gave us another escalation conversation today. Your online store should just shut down as it is run by idiots and you place unqualified people at the forefront who have no answers. We can't get refunded nor have our items been delivered. What kind of a zoo show are you running.

I purchased a heater on the 11th of april,and still haven't received my order. I call the customer line everyday I even send countless email and no communication or progress on my order is been given.

When I made this order,the heater I wanted was out of stock,I had to choose something else which the site allowed me to order. I was surprised to learn that the item ordered is also out of stock.

I am very disappointed to service received,to this day there is no proper information on the whereabouts of my order. Their consultants have no answers and they are unable to resolve client related matters.

I purchased a Gas/Electric heater online at Game on the 29th April 2022,order number: [protected]. There were four available according to the website for R1999. And today is the 10th May and I have been informed that they are still trying to find one for me. Funny thing the same heater is now advertised for R1699 and website says it's available. I am extremely unhappy and disappointed with Game service.

In addition on the 6th May 2022 I visited Game Vaal Mall for a few purchases and I received the worst service ever. They care less about their customers waiting long unnecessary periods of time before being able to pay.