Game Stores South Africa / Game.co.za
reviews and complaints

We purchased this machine on 29 May 2021.

In August the machine stopped working.for the last 6 months hisense has been sending a tech to fix the machine.yesterday they sent the tech to change the gearbox.and the machine is still not working today.last week I told hisense that I don't want this machine as it stopped working 3 months after purchase.i don't want them to send the tech again I want game to change my machine or give me a refund and I don't want to deal with hisense.i bought the machine from game so game must deal with hisense.please come back to me asap as it costs me to sent my laundry to the laundromat everytime this machine stops working.

This is going on for 6 months and I want this sorted out asap so plz ask a manager to sort it out for me.

Please contact me with a solution urgently

Thanking you

Irfaan Mohammed

[protected]

[protected]

Today, 11.3.2022 was the worst experience ever at Game Stores Pmb which i will never want to shop at again! I had a repair that was matked urgent and was told to come in they will credit me as the product was confirmed to be credited by the supplier. I stood there 45 min waiting for the top manager Me Smith to address me, he kept on brushing me off telling the lady and gentleman in customer services stories everytime they called him to address me. I want you Mr Smith to know that your manners arw pathetic and disgusting. Eventually telling them to refund me doesn't change the fact that you wasted my time which you cannot refund. I take my hats off to the guy that helped me calmly and to Rose who was such a star in handling it. I except feedback directly from you Mr Smith NOT anyone else!

I bought a fridge online and paid for it same time 10 days ago but it has not been delivered . their customer care is also useless because they never give me any valuable feedback all they can say is that i should wait but until when ?.

I have tried to use all resource i have to follow up but till today all i get is that it has been dispatched and i suspect that they do not have this fridge on stock and when i ask for my refund i am told i can only get it after 5 days , like really ?//

Hi... We had a Game account and purchased a hisence machine 13kg..with extended warranty.. The slip has beed misplaced and I'm having issues with the machine.. I have contacted game but was getting the run around.. Went in store and stil no help.. I need the invoice as per the year 2020 tx

ID no.. [protected]

MERVIN CHETTY

[protected]

Store :Game Gateway

Good day

A fridge was bought by my uncle for my Mom at Game Polokwane mall of the North on the 2nd March 2017 it has five years warrantee, we also paid for extended warranty on the product

The fridge was fixed several times but almost every after 6 to a year it stops working.

It was fixed two weeks back again, after a day it stopped working. We called the technician who advised that it must be switched on which we did, then the following days it defrosted again.

I am afraid that after the extended warranty we will be stuck with a fridge that is not working.

I feel like the problem of this fridge was suppose to have been resolved after they came to fix it the second time, it really shows that there is something wrong with the fridge that the technician failed to raised with Game stores.

Only 3 people are staying in the house were the fridge it, so we cannot balme it on the traffic of opening or closing the fridge.

You are my last hope

[protected]

I was suppose to receive my freezer which I purchased on friday last week on monday or tuesday late afternoon the delivery guy calls and says they don't have any deliveries in my area he will come on wednesday today.. Firstly I took off monday and tuesday and today because "they didnt have any deliveries in my area.. 2nd I have just received my freezer they unboxed it infront of my door and when they left I asked them and what about those rubble outside my door and the guy said keep it and rushed off. 2 years ago I also had a bad experience with one of your appliances the service is become poor and poor each and every time.. Not a happy customer. Will be my last purchase with you guys

Good day

I would like to provide feedback on service and customer delivery at Game store Worcester. Never have I experienced such poor. Rude and uniformed service from sale agent Malcom at the electronics department. I purchased a Hisnese fridge in 30/01/2022 no product yet received. With numerous calls. 4 in stoor visits no feedback or product delivery. This sales man is so rude, arrogant and disrespectful that I will be lodging a formal complaint at hello Peter and publish on all relevant social media. My discomfort and additional costs to travel back and forth 4 times all relevant cell ozone calls with no response.

I placed an order for a barbell rod and a single 2.5kg weight on Tuesday, 18th January 2022. That Friday, the weight was delivered - but no barbell rod (the expensive part of the order).

Since then, I have phoned Game customer service three times. Each time I am put on hold which burns through my airtime. I am then told that they will contact their dispatcher and get back to me. I have also emailed three times, just to be told that they will contact the dispatcher and get back to me.

It has been three weeks since my order was placed. No progress has been made, no refund offered and no follow up.

I bought a tv at game on 20/01/22 on the following day the tv had a crack so we returned it. The manager did not even want to see reason cause I can not buy a R5000 TV and it does not last for 24hrs the only thing I did with the tv was to drive to my house it never fell and there is no sign of pressure on the screen. The manager did not refund and the warranty he never cared about it he told us he showed us the tv before we left the store it had no crack but thats not the point. What about the warranty on the tv or am I missing something. I will be reporting game to hello peter

I bought a lawnmower from Game Vaal on the 5th of January and it was used for the first time on the 8th and it almost immediately broke down, we returned it to the store on the 10th, we were informed that it will be sent for repairs, after we didn't get any feedback from the store and we keep phoning with no help telephonically we drove to the store on the 17th, we live in Deneysville and have to drive all the way to Vanderbijlpark this is now the 3rd time, upon us arriving at Vaal mall they followed up and we were informed that we have to pay for the repair, so my question is what [censored]ty products do you sell, I will also complain with the consumer Ombutsman and I will post on hello peter, after wasting my time with no help from your staff I did the payment for the repairs, on Friday the 21st, however I don't see why I must pay for a brand new machine and the piece of [censored] sold to me broke down first time I use it, Now the machine is fixed on Friday I followed up with the repair company, on Sunday again I visited the store to get feedback as you don't get any assistance telephonically, I then had to supply them with all of the documents for them to follow up, On Monday I phoned once again and now the lawnmower was picked up by the courier company, now its Wednesday and still no one can give me an answer on when my lawnmower will be here for me to once again have to drive to Vanderbijlpark for collection. I can promise you if this is my experience I do believe all customers have this experience and all the costs I have buying a new lawnmower for Game, I will never again in my live buy anything from your store again, the costs I have had to cover for this is about and additional R1800 and I had to pay for gardening services as my lawn was overgrown, I will also advice everyone I know of my experience and advice not to buy from your store.

Regards

CJ Van Niekerk
[protected]

My husband and I were in Game Canal Walk on Friday 21st January 2022 at about 18:00 we were waiting in the queue for about 10 minutes, only 4 tills of the 10 were manned and only the person at till 1 was helping customers, I asked if any of the other would be able to help customers, they just flat out ignored me and carried on chatting to each other, my husband went to the office but was also ignored because the person there was on a personal call and pretended not to see him. We left the items we wanted to purchase and walked out, we will never go back there ever again. I think management should be held responsible as he or she is setting the example for the staff to be incompetent and lazy. With unemployed so rife why doesn't head office employ people who want to work? When I look at the other complaints lodged this seems to be a general problem though out all the Game stores in SA

Hi,

Bought fridge on 02/12.2021.
Fridge delivered on 09/12/2021.
Delivery team dropped my fridge and broke it and refused to take it back immediately.
They brushed me off and started unpacking frigde.
Reported this on 10/12/2021.
Refno: 1150814
Have called many times since then for Game to collect the fridge and process my refund...6 calls approximately 15 to 20 minutes per call at my cost.
I keep getting told that Game is resolving this with supplier.
What exactly are you resolving with the Supplier?
Is this a standard script that is spewed out to unknowing customers?
It is Game delivery teams fault and exclusive accountability and responsibility.

Today, 24/01/2022, I called again only to be told a Manager will call me.
Chevonne Soah...not even sure I trust the support teams information but I have no other fall back or support from Game.
Trustworthy is not an adjective I would use to describe anything GAME.

I purchased Samsung washing Machine that was on promotion that you receive a voucher amount of R 3000.00 from Game Store at Westgate mall on 27.11.2021, to date I have not received the Voucher. we were provided with what's up number [protected] and [protected] to send proof of purchase and the washing machine serial number as well as the copy of my identity document which I did and also went to the store whereby I was assisted by Mpho to upload the documents. following this process we then went to the store for more than 8 times for the voucher and the Samsung sales lady at Game Store in Westgate Mall called their office and I was advised that I will receive the voucher pin to be used via the sms that was last week Tuesday and to date I have not received it. On Saturday, 15.01.2021 I again went to Game Store to complaint but nothing was done about it and was told to leave and that Mpho (Samsung sales lady) will contact me and it never happen.

Game Store at Westgate mall does not care about customers and TCF principle does not apply to their store.

Please assist.

Kind regards,
Sylvia Mokopanele
[protected]

Good day

I write this letter with so much disappointment and frustration at the same time. Last year in february l bought a samsung sound bar and in november of the same year the subwoofer stopped working, l then went to the store in december to have the unit fixed as its under warranty, l was however turned back as suppliers were already closed so l was told (spent my festive season without music). In january of this year l went back and dropped the sound system. This afternoon l received a call from the suppliers/fixing department to tell me that my subwoofer was struck by lighting and its not covered under warranty. How does 1 get to such a conclusion that my subwoofer out of all electrical appliances l have was struck by lighting and that this is not covered by samsung. One would go an extra mile to buy a reputable brand in a reputable store with hopes that their money would not be swindled and the unit gives in within a year after being purchased. Please give me a resolution from your side as l will not take this lightly as a paying customer. L will need my samsung subwoofer repaired and I will not pay for it. If samsung can be tagged on this please do, very disappointed to say the least. L hope my complaint will be taken seriously. L have all receipts and relevant information if needed to shar

On 12th December, I ordered a speaker from Game for son's Christmas present. They confirmed that it would be delivered in 7 days.

On about the 15th I started getting worried as I still hadn't received a tracking number, so I phoned their call center. I was told that it hadn't been collected from Game yet. I was promised a follow up call back this never happened.

A few days later I called back. Again, was told that it still hadn't left game and that they would find out what was going on and call me back. This never happened.

On the 21st of January, the speaker still hadn't been delivered, so I sent an email to their customer care to cancel the order and request a refund. I have not been refunded to date.

On the 5th of January, I got a confirmation email to say that the speaker had been delivered. We were away at the time and nobody was home. The item was definitely not delivered.

On the 6th of January, emailed their customer care again to explain the situation and to date have not heard back and my money has not been refunded.

Order number: #[protected]

I am so frustrated with the Game store in Somerset and Hisense in general. To begin I was a cash paying customer purchasing a washing machine of R7000. When you purchase a product that is worth this much of cause you look for something that is of good quality and last for quite a few years.

To my dissatisfaction the 9kg washing machine did not last me one year. The actual reason that I bought the washing machine is because I have kids less than 12 years old and have been struggling for the past month with dirty smelly clothes.
One of my children is currently on the potty training, I've been sitting with stinking dirty laundry, I have my grandmother staying with me as well who is also not well and imagine having to take her to hospital with dirty clothing. I can get charged for negligence and she could lose her government grants because people will be thinking I'm not taking care of her.

When I went to game, they sent me from pillar to post. But they were the ones who so eagerly took my money. Infact they were more than happy to take my money but did not ry to assist me in the least. I was referred to a white lady names Jeanette from Hisense as the washing machine is a Hisense brand. Then this white lady Jeanette who I'm sure have no customer service skills at all or maybe it's because I'm not her color treated me like a peasant.

If you google peasant, you will see what it meant, it means that she treated me like a poor, uneducated person of low status. on top of that she was flippin rude. Mind you if I want to, I can be rude too but I choose not to. She has no empathy for people and has no respect for herself and your clients.
She is clearly not happy with her job description, or maybe because of the color of her skin she feels she can speak to people and treat people like she owns Hisense.

However, because of her and her lack of empathy is why Hisense and Game will be getting bad reviews all over social media, hello peter and well as the Ombudsman.

This was not the only disappointment regarding the washing machine.

When this [censored] called Jeanette sent out the supposedly repair agents, they came to my house looking for a water leak on the washing machine but that was not the problem. They did not switch on any machine. One guy took his phone and put on his flash looked in the washing machine and said the front rubber is a problem.
He said it was caused by overloading the washing machine. How petty, how does one overload a 9 kg washing machine. How is a machine that is not over 1 year old and still withing guarantee just stop working.

They gave me a quote for R1300 as according to them Hisense the rubber gasket has to be replaced and does not fall under the guarantee. Its customer negligence, you do the math how is a rubber customer negligence when the washing machine was never overloaded. I did not have any money at the time do the repair. In fact, it was never my duty to pay for the repair.

I had to go and make a loan and decided to get a second opinion as I was not happy with the feedback from your incompetent staff, and repair agents.

Low and behold the actual drum was supposed to be replaced. The second opinions guys actually put on the washing machine and they could get the actual problem. And guess what the rubber that I was quoted for R1300 was not the problem.
The drum of the machine was replaced the rubber gasket is still in check there is absolutely nothing wrong with it. So even if I had money and that customer negligence issue was never my fault maybe your repair agents wanted to make money out of me.

I'm so disgusted, what ever happened to customers first. CUSTOMER SERVICE is probably just displayed to white people or rich people. Whatever happened to having sympathy for people. Instead, Game just took my money and had no interest in what happened to the faulty product at all.
I have all the slips and quotations and well as email correspondences from Jeanette.

I also have the guarantee papers that I received upon the time of purchase. To Jeanette. you are an inconsiderate individual who picks on people of a different color. To game thank you so much for the inconvenience you caused myself and my children and well as my granny who lives with me.
And thank you for treating your customers like [censored].

My warning to people wanting to purchase from Game is Somerset. Think twice before you spend your hard-earned cash at game. They will gladly take your money with a smile on their faces and when it comes to faulty products, they send you to the supplier.
Yes, the suppliers should fix the [censored] they sell to people. Then their representative is out to make money out of you.

Even in Jeanettes email correspondence is called me stupid and not educated and that is of the worst customer services ever. You had me making debit in midst of a pandemic and its money that I do not even have.

#GAME SOMERSET
#JEANETTE FROM SOMERSET
#HISENSE REPAIR AGENT they are a bunch of people who is looking to rob people of their hard-earned cash.

I want my money back, never mind your apologies. It's not needed after your [censored]ty services.
I have every reason to believe if I was white I would not have received this service.

Out of desperation I had to take matters in my own hands.

Please see attached the quotation received from Jeanette fro the rubber and the pictures that was taken only for it to not be the fault.

My Kids is suffering as I now I expenses that I did not budget for.

I want my money back.

Regards
Mrs Sylvester
[protected]

Game online shopping **********
Oder From November This people the are bunch of useless cabbages I have being calling them regarding my oder up until today all I am getting is excuses and this people they can Lai as if they went to school for including management Dilshaad Khan who reply to the email that was send 0n the 02/12/21 she only replied on 26th of December 2021 not solving the problem still Lai. I have been requesting for my call records seens they say calls are recorded even to I haven't be able to get those records I am spending more than what I paid for by calling them each an every day non of them are able to send those. All of a sudden the description of the items changes on the 05th of January all along it was a tablet know it has changed because it suits your lais even the guys I spoke to at your call center they keep on saying it's a Tablet y would your guys says that 3 different people thats the reason I want those records and the were some of the things that they said [protected]

Good day
order placed: 29 November 2021
order no. [protected]
i was informed my order was dispatched on the 1 Dec 2021, but till date 11 January 2022, Order was not delivered.
I have requested for refund, spoke to Rebecca at websupport on 9 dec 2021 and was told my money will be reversed, still not received. Called Game support 11 January 2022, spoke to Churu, who was not able to get through to the Game Westwood to follow up on my refund. So once again, FRUSTRATED CLIENT

Goodday

I have contacted the online customer help line
Since purchasing the Whirlpool Washer/dryer from Game Newcastle, it does not function properly.

PURCHASED: 30Th December 2021.
MAKE: Whirlpool
MODEL: FWDG96148SBS ZA
SERIAL NUMBER: SN602118002034
PURCHASED AT: Game Newcastle

DESCRIPTION OF FAULT:
The machine powers up.
The machine does not wash/ spin
THe display screen reads F01
I googled the function F01 means a circuit board error.

I have received feedback from the Game Webmaster online helpline advising that someone will contact me to arrange pick up of the product.
I did stipulate in the email, that i do work in theatre and that the liason should be done by email, rather than phone call.
However on the 3rd of January, there was a missed call from Game Newcastle.

I subsequently send further emails to the online game helpline, to rearrange a day, with no response from the online webmaster helpline.
It has been more than a week, with a non-functional product.

I will sincerely appreciate immediate collection and replacement of the product, or a refund.
As not having a washer/dryer is a big inconvenience to me, especially now during the 4th wave of covid, and me being a health care worker.

I look forward to a swift resolution of this issue

Thank you
Dr Peter