G3 Telecom — Double charging!
I was sold on G3 for the ability to make calls overseas from my cell phone and I will be charged the land line rate. I registered my cell phone and my wife cell phone to be authorized. The first time happened to me I tried to phone UK, I dialed the local phone number given by G3 as I do when I use my land line, and then I pressed the pre programmed number in my list in G3 and I did my call, I was surprised when I received my cell phone bill to see that I was charged for my call to UK. I phoned G3 customer service, and they was rude and treated me as a child asking if I press this or that, finally they asked to fax the cell phone bill so they can investigate, I did not the amount was around $6 and I decided to forgo this and I stopped using my cell phone to call abroad.
This time it happed to my wife, she had to call the Philippines while she was away from home, the surprise was when her cell phone bill arrived it shows G3 local number followed by the Philippines number, she had to do two calls, and both showing the same this time the dollar amount is around $60.
Again I phone customer service and we went through the same humiliation, finally they asked me to fax the cell phone bill, which I did, I highlighted where the call was on the bill.
Few weeks past I did not hear back from anyone, I called customer service again asking to talk to the supervisor, but every time I get different excuse, one time she out for lunch another she gone for the day and so on, I left my name and contact number for her to return my call but of course no one did.
I am sure that this amount will not bankrupt me, but I wounder how many people get cheated by G3 and pay twice for there calls.
This is big cheat from G3.
I would like to hear from others with the same experience from G3 Telecom