The complaint has been investigated and
resolved to the customer's satisfactionResolved Fye Vip Backstage Pass — won't cancel/keeps charging after cancellation
resolved to the customer's satisfaction
I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. I say I was not informed because when purchasing a few last minute christmas gifts, the clerk asked if I would like to save 15% on my NEXT purchase (notice the 'next', because there was no savings advertised for the current one) to which I replied no thank you. I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. I promptly discarded these packets due to the fact that I had made no purchase of them (to my knowledge) and I was under the impression they were some sort of promotional product I need not worry myself with. After about a month or so, I check my credit card online statement (which should have been a balance of 0.00$, I had just made a payment) only to find that a product marked as FYE VIP Pass had charged me a total of 11.99$. I am beside myself with rage, the company CIC Triple Advantage has previously attempted to access my account for a total of 3 months in the past, and I made one complaint to the BBB (Better Business Bureau) and POOF, the whole mess was gone and I received my money back in full. I do not want to have to do this again, and I am hoping this works and clears out this charge and any further charges to my credit. This is fraud in the highest form and companies that commit it should be stripped and shut down.