CB Grocery Stores and Market Fry's Food Complaints #22-41

Fry's Food review: Refund still not received 18 days later

Darcey Gray of Phoenix, US

Mar 21, 2023 10:59 am UTC

Verified customer

When checking out on a pick up order, I gave the employee paper coupons. She said they went thru. The one for $10.00 was never applied. Did she keep it for herself? Who knows.

I called the 1st time on 3/3/2023. They offered to credit my account. I explained I preferred a cash refund as funds were low at the bank, and that's why I chose to use that particular coupon. I was told a 1x credit would be refunded to my bank account.

I have called and have been told 3TIMES we are expediting your refund.

Now 3/21/2023 I was told again..."We are expediting your refund". Employees was rude, glib and disrespectful.

I asked.."What if it doesn't go thru again?"...the practically hung up on me, and said "There's nothing else I can do Mam".

I asked if we could cancel the claim [protected], and just credit my Fry's account, and he (Upper level employee) said "No", then said goodbye.

Desired outcome: Refund and customer credit

Keywords:

bank account cash refund credit disrespectful employees fry s account paper coupons pick up order refund rude

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1014 Vine Street, Cincinnati, Arizona, 45202, United States

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