CB Grocery Stores and Market Fry's Food Complaints #2-21

Fry's Food review: REF: # 627 78496 - REFUND $16.00

Sale Tax of Phoenix, US

Nov 28, 2023 10:54 pm UTC

I am still waiting to receive $16.00 for an Instacart Home Delivery Order (Kroger's red grapes) I bought around November 8, 2023. Fry's ignored to send the promised refund of $16.00 within the same day of the purchase. Fry's said it takes 7-10 days for my Bank to post the $16.00 back to my account which is incorrect.

I called Fry's customer services many times and sent an email, but, I was told I have to wait now till December 5, 2023, to receive this refund, which is unacceptable.

Claimed loss: $16.00 plus 3 times calling Kroger customer services and sending emails.

Desired outcome: I expect Fry's to understand the inconvenient time that has caused me delayingthe $16.00 and compensate for their failure to provide a good service.

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1014 Vine Street, Cincinnati, Arizona, 45202, United States

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