CB Grocery Stores and Market Fry's Food Complaints #22-41

Fry's Food review: Customer service - Raedreal - 554 W. Baseline, Mesa AZ

dmbird38@gmail.com of Mesa, US

Mar 16, 2023 9:50 pm UTC

As usual, I had an issue today with "clipping" digital coupons on the app (so frustrating!) and I had to work with the cashier during checkout to solve the problem — all the while holding a handful of coupons. The cashier never asked me for the coupons, and I didn't want to interrupt her as she sorted through the digital coupon fiasco. As soon as the issue was resolved, the cashier turned towards the register and totaled out my purchase. I saw her starting to do that and tried to stop her, but she was too quick, and it was too late by the time she turned back around. Accidents happen. I get that. But, unfortunately, this happens all too often. Cashiers try to work way too fast to competently deal with all aspects of the transaction which includes paper coupons. She told me I'd have to now go to customer service to get the coupons applied.

Ugh! I already waited in one line to check out, and now I had to wait in another to get my coupon savings. I explained to Raedreal behind the customer service desk what had happened. She made the comment that she had forgotten to ask her customers for coupons before too, then added lightly, "But, that's okay." That's okay? It's okay to mess up a customer's transaction, then require them to go stand in another line to fix the cashier's mistake? That's okay? I explained to her that it's not okay with me, and that I don't appreciate having to stand in a second line. Then, she said, "I'm sure there are a lot of people out there having a worse day than you."

Really?! Undoubtedly there were people having a worse day than me, but what does that have to do with the fact that I was standing before her wasting my time in order to fix a cashiers mistake?! (And, not for the first time. Off the top of my head I can count at least 3 other times when I've had to do the exact same thing.) Regardless, making a comment like that is the epitome of bad customer service. Good customer service would have included empathetically apologizing for the frustrating inconvenience rather than making a comment aimed at invalidating it.

Desired outcome: Please provide Raedreal with additional training on how to provide good customer service.

Fry's Food - Customer service - Raedreal - 554 W. Baseline, Mesa AZ - Photo 1

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1014 Vine Street, Cincinnati, Arizona, 45202, United States

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